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Recent guest reviews

Obviously they were understaffed due to the economy and COVID. There were signs stating that all staff members wear masks because they care about “my” safety….(no masks present). Not the cleanest hotel and not the safest location. The hotel is more like a TRUCKERS haven! And lastly we were on the 4th floor next to the ice machine and the mattress was very lumpy and uncomfortable. Not a nice stay for me!

The staff was friendly but the hotel was not very good. I feel it was overpriced.

THE STAFF IS REALLY NICE AND FRIENDLY. THERE IS NOTHING I DIDN'T LIKE.

It was clean, the rooms were nice & the staff was excellent.

Staff was nice

Liked free breakfast

Good staff. Rooms were clean

This was a last minute detour trip for my daughter, niece, and I. Planned to tour the Riverwalk for the day and continue our trip to Houston the following day. Lobby was noted to be clean and tidy as we walked in. Free of any strange smells/odors. The hotel receptionist, Chris, was welcoming, polite, and friendly. One elevator, limited to 4 passengers. (Covid restrictions) It was late, no crowd, no wait for the elevator. Room perfect for a one night stay. Perfect to "just sleep in" if staying additional days while visiting/vacationing San Antonio. No strange smells in the room. Bathroom was VERY clean. Beds were comfortable. Sheets, pillows were acceptable. Carpet clean. All the major areas I take into consideration when choosing a hotel. Short distance from Downtown, Japanese Tea Garden, SA Zoo. Friendly staff. A couple of eating places within walking distance for those late night munchies. Free parking. Would definitely stay there again. BTW, if planning on visiting Downtown more than once, consider using Uber or Lyft to avoid the Downtown parking fee.

Everything was great. The staff, the room, the beds, the shower. Even breakfast was good. It was in a go-go container but it was still tasty. Will definitely stay here again. Clean rooms no complaints.

Staff was very rude. The hotel wasn’t the best. The surrounding area looked pretty sketchy. When we first arrived, the woman working the desk was very rude and I called her out on it. Wasn’t impressed at all.

Over night guy was awesome friendly helpful older man great personality

Great customer service and very friendly staff. Clean rooms and overall nice place to stay.

5/6 minutes drive from the hotel to riverwalk Very reasonable price A little old hotel but clean enough

PanAm Expressway San Antonio TX

Hotel highlights

  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Located in Government Hill within a 5-minute walk of Joint Base San Antonio, Best Western Plus Downtown North is within a mile (2 km) of Pearl District. This 87-room hotel welcomes guests with conveniences like free breakfast, an outdoor pool, and a 24-hour fitness center.


Dining

Free full breakfast is included with your stay and awaits you each morning from 6:30 AM to 9:30 AM.


Rooms

Best Western Plus Downtown North's 87 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. Guests can expect to find LED TVs and stay connected with free WiFi. Pillowtop beds grant a restful night's sleep and bathrooms offer hair dryers. Free newspapers, ironing boards, and desks are also available.


Property features

At Best Western Plus Downtown North, guests enjoy an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. Free parking is available if you drive. The 24-hour front desk has multilingual staff ready to help secure valuables, and answer any questions about the area. Additional amenities include a meeting room, a 24-hour business center, and express check-out.

Room options

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 4

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Guest reviews for Best Western Plus Downtown North

Everyone (23) Couples (5) Family (26)
2
Family

Obviously they were understaffed due to the economy and COVID. There were signs stating that all staff members wear masks because they care about “my” safety….(no masks present). Not the cleanest hotel and not the safest location. The hotel is more like a TRUCKERS haven! And lastly we were on the 4th floor next to the ice machine and the mattress was very lumpy and uncomfortable. Not a nice stay for me!

By on Jul 19, 2021

Review comment responded on Jul 19, 2021

We are sorry that you were unhappy with your stay. We will address the issues you experienced with our entire team. Thanks for letting us know.

2
Family

The staff was friendly but the hotel was not very good. I feel it was overpriced.

By on Jun 29, 2021

Review comment responded on Jul 1, 2021

We are sorry that you were unhappy.

5
Partner Couples

THE STAFF IS REALLY NICE AND FRIENDLY. THERE IS NOTHING I DIDN'T LIKE.

By on Jun 18, 2021

5
Partner Couples

It was clean, the rooms were nice & the staff was excellent.

By on Jun 8, 2021

4
Family

Staff was nice

By on May 23, 2021

4
Family

Liked free breakfast

By on May 6, 2021

5
Friends

Good staff. Rooms were clean

By on Apr 28, 2021

5
Family

This was a last minute detour trip for my daughter, niece, and I. Planned to tour the Riverwalk for the day and continue our trip to Houston the following day. Lobby was noted to be clean and tidy as we walked in. Free of any strange smells/odors. The hotel receptionist, Chris, was welcoming, polite, and friendly. One elevator, limited to 4 passengers. (Covid restrictions) It was late, no crowd, no wait for the elevator. Room perfect for a one night stay. Perfect to "just sleep in" if staying additional days while visiting/vacationing San Antonio. No strange smells in the room. Bathroom was VERY clean. Beds were comfortable. Sheets, pillows were acceptable. Carpet clean. All the major areas I take into consideration when choosing a hotel. Short distance from Downtown, Japanese Tea Garden, SA Zoo. Friendly staff. A couple of eating places within walking distance for those late night munchies. Free parking. Would definitely stay there again. BTW, if planning on visiting Downtown more than once, consider using Uber or Lyft to avoid the Downtown parking fee.

By on Apr 19, 2021

4
Everyone

By on Apr 7, 2021

5
Partner Couples

Everything was great. The staff, the room, the beds, the shower. Even breakfast was good. It was in a go-go container but it was still tasty. Will definitely stay here again. Clean rooms no complaints.

By on Apr 3, 2021

Best Western Plus Downtown North

2131 PanAm Expressway, San Antonio, TX 78208
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