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Recent guest reviews

I didn't enjoy staying there. I was worried about my safety. The breakfast was disgusting.

The hotel was dirty and they didn’t clean the room the day we stayed

The location is better. The breakfast actually is served in individual portion.

Pretty dirty. The lobby looks good, but the room was not clean. But I should have expected it

The room needs maintenance. I thought the room would be in a better condition and cleaner because of COVID-19, but it wasn’t.

Didn’t like anything about this stay honestly, other than the location. We weren’t able to use the vending machine, which was unfortunate. Our room reeked of smoke when we first arrived even though it was a non-smoking room. The coffee maker did not work, the drain in the shower was broken and took forever to drain. The A/C took hours to cool the room after we had to turn it on when we got there. The beds were made up but they appeared dirty, along with everything else it did not look like it had been cleaned. The WiFi was crazy slow so don’t even waste your time with that. We will never stay here again or any other best western probably for that matter after this experience. Do not recommend. *especially if you have children staying with you, because of all the sketchy people walking around staring at you at all hours.

The bed sheets and blankets were all dirty and old. We found cockroaches throughout our stay and the lighting was horrible in the room

It was a nice, clean place to stay and all the staff I interacted with were friendly and helpful

Probably a very small thing to many people, but I was extremely ticked off that Fox News Channel was blocked and only Fake News channels CNN, MSNBC, CBS,ABC and NBC could be viewed. Not a chance we'll stay here again. A staff member indicated it was no big deal as far as they were concerned.!.

We weren’t at the hotel a lot, we were on vacation before the kiddos went back to school

Outdoor pool was nice. Road noise and night time noise was considerably high

I think that the staff was very friendly and welcoming. I feel like the tubs

The building is very outdated and their signage could use some work--not too easy to spot the building. It's next to a very busy road, but easy to get to places. The room was wonderful and very clean. The beds and pillows were very comfortable and the staff was quite pleasant. Breakfast was average. I did enjoy my stay though and would return for it is a good deal for the price paid.

For the price nice place to stay, close to all the attractions and grate resterunts

It’s a non smoking room but someone previously smoked inside the room making it very uncomfortable 😣

Nw Loop 410 San Antonio TX

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Located in West San Antonio, Best Western Ingram Park Inn is 0.9 mi (1.4 km) from Ingram Park Mall. This hotel has 78 rooms and welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi.


Dining

Free buffet breakfast is served on weekdays from 6 AM to 9 AM and on weekends from 7 AM to 10 AM.


Rooms

All 78 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Free local calls and ironing boards are also standard.


Property features

Guests staying at Best Western Ingram Park Inn enjoy an outdoor pool, a gym, and free WiFi in public areas. If you plan to drive, free parking is available. The 24-hour front desk has multilingual staff ready to assist with concierge services and securing valuables. Additional amenities include a business center, coffee/tea in a common area, and a computer station.

Room options

Standard Room, 2 Queen Beds, Accessible, Bathtub

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Business Room, 1 King Bed, Non Smoking, Jetted Tub (Oversized Room)

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Accessible, Bathtub

1 King Bed | Sleeps 2

Guest reviews for Best Western Ingram Park Inn

Everyone (18) Couples (1) Family (8)
1
Family with small children Business Business

I didn't enjoy staying there. I was worried about my safety. The breakfast was disgusting.

By on Jul 27, 2021

Review comment responded on Jul 27, 2021

Dear Valued Guest, Thank you for sending us your feedback. I am so sorry about the unsatisfactory experience that you had during your stay. We aim for our facility to be a safe and comfortable environment for our guests. We will keep on looking for ways to enhance the guests' feeling of security when staying with us. It is our hope to get a chance to have you again and give you a more enjoyable stay. Sincerely,

2
Family

The hotel was dirty and they didn’t clean the room the day we stayed

By on Jul 18, 2021

Review comment responded on Jul 27, 2021

Dear Valued Guest, Thank you for leaving us a review. I understand that your stay has been less than satisfactory due to the room not being clean. I am so sorry about this experience of yours. This issue has been communicated with the housekeeping team to make sure that this situation can be prevented moving forward. I hope that we can see you again so we can give you a better overall experience. Sincerely,

4
Family with small children

The location is better. The breakfast actually is served in individual portion.

By on Jul 2, 2021

Review comment responded on Jul 2, 2021

Dear Guest, Thank you for your kind words, especially on our location. We are ecstatic to hear that your stay was satisfactory. We should always endeavor to deliver a better experience for our future visitors. We are looking forward to having you again as our guest. Best,

3
Business Business

Pretty dirty. The lobby looks good, but the room was not clean. But I should have expected it

By on Mar 25, 2021

Review comment responded on Mar 26, 2021

Dear Valued Guest, Delivering a refreshing experience is always our goal, so we're saddened to learn of your concerns. We've shared your feedback with our housekeeping team so they can work to quickly resolve any possible issues for the benefit of our future guests. Allow us to change your perceptions with the restful stay you deserve when your adventures bring you back our way.

5
Everyone

By on Dec 8, 2020

Review comment responded on Dec 9, 2020

Dear Valued Guest, We are happy to hear you had a 5 star experience at Best Western Ingram Park Inn! We value your input and encourage you to let us know more details about your experience with us.

3
Partner Couples Family

The room needs maintenance. I thought the room would be in a better condition and cleaner because of COVID-19, but it wasn’t.

By , from Texas on Nov 24, 2020

Review comment responded on Nov 25, 2020

Hi Jill, Thank you for bringing this to our attention and we want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our customers. We take reports of poor room conditions very seriously and so we've shared your feedback with our housekeeping team so they can work to quickly resolve any possible issues for the benefit of our future guests. Allow us to change your perceptions with the restful stay you deserve when your adventures bring you back our way.

2
Family Family with small children Friends

Didn’t like anything about this stay honestly, other than the location. We weren’t able to use the vending machine, which was unfortunate. Our room reeked of smoke when we first arrived even though it was a non-smoking room. The coffee maker did not work, the drain in the shower was broken and took forever to drain. The A/C took hours to cool the room after we had to turn it on when we got there. The beds were made up but they appeared dirty, along with everything else it did not look like it had been cleaned. The WiFi was crazy slow so don’t even waste your time with that. We will never stay here again or any other best western probably for that matter after this experience. Do not recommend. *especially if you have children staying with you, because of all the sketchy people walking around staring at you at all hours.

By , from Mt. Pleasant, Tx on Aug 24, 2020

Review comment responded on Aug 24, 2020

Hi Megan, Thank you for sharing your experience on your recent stay with us. We are very sad to fail your expectations but I assure you each day we strive to provide the best experience we can give our guests. This feedback was shared with the management and surely we'll take further action on this. Thank you for choosing Best Western Ingram Park Inn. We apologize if we have not given enough attention to this matter during your stay but please do visit us again and I'm sure it wouldn't be the same. We hate to lose a valued guest like you.

4
Everyone

By on Jan 16, 2020

Review comment responded on Jan 18, 2020

Thank You for coming and staying with us. we appreciate your business & hope to see you again.

1
Friends Family

The bed sheets and blankets were all dirty and old. We found cockroaches throughout our stay and the lighting was horrible in the room

By on Dec 28, 2019

Review comment responded on Jan 2, 2020

We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4
Family

It was a nice, clean place to stay and all the staff I interacted with were friendly and helpful

By on Oct 29, 2019

Review comment responded on Oct 30, 2019

Thank you for coming and staying with us. we hope to see you again.

Best Western Ingram Park Inn

6855 Nw Loop 410, San Antonio, TX 78238
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