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Recent guest reviews

The hotel overall was great. 1st room the jetted tub didn't work so they moved us the next day. 2nd room was great...everything worked properly. Staff (especially Mercy) was so friendly and helpful. Couple little things like public jacuzzi wasn't working and the hard boiled eggs at breakfast were a little weird, but overall a pleasant stay.

Lobby was fine had to go three times to front desk keys didn’t work and could only get in room by desk staff having to come with us to let us in. Room was smelled of heavy smoke dirty carpet and bathroom. Ceiling vent hanging down, lights burnt out only stayed one night.

The place looked like a garbage dump. Dis not stay at location. Still waiting on refund. No help from orbitz on recieving refund. Will not be booking thru orbitz again.

a) I was not happy at all with the $100 damage fee that did not show up on your reservation system at all. b) I was not happy that it advertised a "full breakfast" and we got a choice of a few items in a brown bag. This was not a "full breakfast. c) the check in clerk on Thursday night lacks basic and customary please and thank you etiquette, d) no one told us they would not clean the room unless we told them e) when we did tell them the next day - they did not again. The clerk (I think her name was Ann) was fabulous on Saturday afternoon. She got the room cleaned and prepared extremely well. Not such a great overall finish.

The room was terrible! #1 not a king bed #2 the jets in the tub didn't work #3 the TV didn't work properly #4 the door didn't properly lock sometimes #5 when maintenance fixed my tv the left the door unlocked and when I returned my keys no longer worked!! #6 when fixing the Tv the didn't leave a remote and failed to clean up the sheetrock dust they left. #7 the grab and go breakfast was in edible and there was no alternative for someone who may not eat bread!!! #8 the saturday desk person was absolutely rude and disrespectful #9 when confronted about all the issues for the second time I was offered a king room without a jet tub as a downgrade with no compinsations!!! #10 I asked 3 times to speak with the manager on Saturday and was refused so as such I will also be contacting corporate with this list

It was fine. I do not know what you want. They are close to family. The staff had one person not happy. But the rest of the staff was friendly.

The property was good. One minor problem I had with the room was the hair dryer & wall mount were missing. So I had to request a hair dryer. I had to ask twice, & after returning at the end of the day, the dryer & wall mount were lying on the bathroom counter. The girl at the front desk was probably busy, or forgot.

Right off the freeway. Great breakfast and nice staff

The room was very clean and everything worked. The air conditioning worked so well we had to turn it off for awhile. We forgot to bring a jacket.

when showering I had the hot water on full and it wasn’t very hot. It became cool after about three minutes and I had to get out. The closet handle was missing and I was unable to open it. Good thing I didn’t need to use the iron or ironing board or hang up any clothes. Talked to front desk and they offered another room admitting there were a few rooms with a hot water problem. If there is a known problem why use the room until it is fixed?

I didn't like being blamed forb other guest smoking and have my deposit stolen from me when hotel staff never entered the room to actually investigate if the odor came from my room...really. Hurt because me and kids r. Homeless and on street now i neededd that 100. For another place

S 2200 West West Valley City UT

Hotel highlights

  • Walking distance to Maverik Center
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Indoor pool

Best Western West Valley Inn is a short stroll from Maverik Center and Hale Center Theater. This 59-room hotel welcomes guests with conveniences like an indoor pool, free in-room WiFi, and free self parking.


Rooms

Best Western West Valley Inn's 59 rooms are air-conditioned and provide microwaves, refrigerators, and coffee makers. Flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Free local calls, ironing boards, and desks are other standard amenities.


Property features

At Best Western West Valley Inn, guests enjoy an indoor pool, a gym, and a spa tub. Free parking is available if you drive. The 24-hour front desk has staff standing by to help with luggage storage and securing valuables. Additional amenities include free WiFi in public areas, a business center, and laundry facilities.

Room options

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

1 King Bed | Sleeps 2

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

1 King Bed | Sleeps 2

Guest reviews for Best Western West Valley Inn

Everyone (2) Couples (5) Family (6)
4
Partner Couples

The hotel overall was great. 1st room the jetted tub didn't work so they moved us the next day. 2nd room was great...everything worked properly. Staff (especially Mercy) was so friendly and helpful. Couple little things like public jacuzzi wasn't working and the hard boiled eggs at breakfast were a little weird, but overall a pleasant stay.

By on Sep 21, 2021

Review comment responded on Oct 13, 2021

Thank you for the kind review! We hope to see you again at your local Best Western West Valley Inn!

1
Family

Lobby was fine had to go three times to front desk keys didn’t work and could only get in room by desk staff having to come with us to let us in. Room was smelled of heavy smoke dirty carpet and bathroom. Ceiling vent hanging down, lights burnt out only stayed one night.

By on Sep 1, 2021

Review comment responded on Oct 15, 2021

We apologize for any inconveniences you had come to experience during your stay.

1
Partner Couples

The place looked like a garbage dump. Dis not stay at location. Still waiting on refund. No help from orbitz on recieving refund. Will not be booking thru orbitz again.

By on Jun 8, 2021

3
Everyone

By on Jun 1, 2021

2
Partner Couples

a) I was not happy at all with the $100 damage fee that did not show up on your reservation system at all. b) I was not happy that it advertised a "full breakfast" and we got a choice of a few items in a brown bag. This was not a "full breakfast. c) the check in clerk on Thursday night lacks basic and customary please and thank you etiquette, d) no one told us they would not clean the room unless we told them e) when we did tell them the next day - they did not again. The clerk (I think her name was Ann) was fabulous on Saturday afternoon. She got the room cleaned and prepared extremely well. Not such a great overall finish.

By on Apr 26, 2021

1
Family with small children Partner Couples Family

The room was terrible! #1 not a king bed #2 the jets in the tub didn't work #3 the TV didn't work properly #4 the door didn't properly lock sometimes #5 when maintenance fixed my tv the left the door unlocked and when I returned my keys no longer worked!! #6 when fixing the Tv the didn't leave a remote and failed to clean up the sheetrock dust they left. #7 the grab and go breakfast was in edible and there was no alternative for someone who may not eat bread!!! #8 the saturday desk person was absolutely rude and disrespectful #9 when confronted about all the issues for the second time I was offered a king room without a jet tub as a downgrade with no compinsations!!! #10 I asked 3 times to speak with the manager on Saturday and was refused so as such I will also be contacting corporate with this list

By on Apr 19, 2021

4
Family

It was fine. I do not know what you want. They are close to family. The staff had one person not happy. But the rest of the staff was friendly.

By on Oct 26, 2019

Review comment responded on Oct 27, 2019

We are sorry you had a bad experience with a staff member. We look forward to making it up to you during your next stay with us at your local Best Western West Valley Inn!

4
Family Partner Couples

The property was good. One minor problem I had with the room was the hair dryer & wall mount were missing. So I had to request a hair dryer. I had to ask twice, & after returning at the end of the day, the dryer & wall mount were lying on the bathroom counter. The girl at the front desk was probably busy, or forgot.

By on Oct 7, 2019

Review comment responded on Oct 20, 2019

Our apologies in regards to your request. We hope to make it up to you during your next discounted stay at your local Best Western West Valley Inn!

5
Family

Right off the freeway. Great breakfast and nice staff

By , from Nevada on Oct 1, 2019

Review comment responded on Oct 20, 2019

We are so happy that you enjoyed your stay with us. On behalf of our entire team thank you for the kind review and we hope to see you again at your local Best Western West Valley Inn!

5
Family

The room was very clean and everything worked. The air conditioning worked so well we had to turn it off for awhile. We forgot to bring a jacket.

By on Aug 28, 2019

Review comment responded on Sep 19, 2019

We are happy to hear that you loved your room. We hope to see you again at your local Best Western West Valley Inn!

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