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Recent guest reviews

Before I get to the main issue of concern the pics and description of this hotel provided are inaccurate and exaggerated. The grounds, rooms and amenities are not in the 3 star level. The pool area is basic and uninviting, small and has poor covering and seating. The atrium courtyard is not new or inviting. It's also uncovered and very basic. The rooms are cramped and we had a 2 queen plus sofa bed suite. There are people in the parking lot doing drugs and one lady was passed out sitting half way out of her car. The main altercation I had there was due to mask harassment by the ghetto breakfast area staff. masks were no longer mandated but i still obliged by using my own face covering. She became forceful about me using the mask she provided, which I declined. She went on to mock harass, and insult me and even get other guests in the area to join in, which they all did. As a result others came to my defense and scolded back at all of them. I complained to the front desk- Yolanda was sweet and understanding initially. I then got a call that they were cancelling my reservation for the following night and asked us to leave. We complied, as we were packing up the security came and threatened us with the police. We had not caused any ruckus, no drinking or drug use fight, cause damage, or commit crimes, I have never in my life had any involvement with law enforcement. It was appalling. Then the hotel refused to issue me a refund after they offered. it was also my birthday!

Had to wait for room to be ready.

Upon our arrival, the clerk made us wait at the counter for several minutes before waiting on us. Then when I asked for a room near an entrance due to mobility issues she simply said she'd show us where our room was in a minute and we did not end up near an entrance. Our room was nice, but smelled like chemically covered up cigarette smoke. We had a king size bed with a sofa bed for the three of us. There was plenty of room for us. However, they only left us two towels and when the maid made up the room she took the sheet from the sofa bed and did not replace it. When we went for breakfast, the breakfast staff person was very gruff and impatient with us. The food was decent. They gave a choice of two different hot breakfasts, which had to be taken back to the room to be eaten. They were good size breakfasts. If the hotel worked on their staff this would be a better place to stay, but overall it was decent stay.

Good location to freeway, restaurants, shopping, medical. Of course the pool was not opened. They serve breakfast, however, get there by 6am when it opens or you'll be waiting in a long line, as they fix your meal serve it to you in a to-go box, but it was ok.

I tried to cancel this immediately after I accedentally booked it

It was convenient - walking distance to breakfast 24 hour

The worst hotel and worst staff. Not helpful with people with disabilities

F F F This hotel would get a negative on a scale of 1-5. This was the worst hotel stay I’ve ever experienced. There were people smoking drinking and doing drugs everywhere, screaming and loud people all night into the early morning. I did not feel safe, my kids were scared and cried often. People were partying all night at the pool and some had sex in it and I had to get my kids out of the pool in emergency style. This was horrendous and I still can’t believe this place is even allowed to stay in business. Almost no-one adhered to social distancing or any other public safety guidelines. It was awful and a true nightmare. I’ve been in some sketchy hotels in the past but this one takes the gold, I’m still barfing.

Our room has a musty smell - needs aeration or carpet needs to be replaced.

I liked everything until I checked out. The check in staff was awesome! The checkout person gave me hard time when I asked for a receipt.

The property had a lot of deferred maintenace which must still be addressed. Staff was unfriendly.

Nice fitness room. Excellent breakfast. Close to freeway and shopping. Friendly outgoing staff members.

Staff was extremely friendly and the room was very nice and comfortable.

Good place to stay in Sacramento area. Clean and centrally located. The staff really cares and they are friendly and welcoming. Good business location and place to stay.

N Sunrise Ave Roseville CA

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Bar/lounge

Best Western Plus Orchid Hotel & Suites places you within 2 miles (3 km) of Golfland Sunsplash and Maidu Regional Park. This 179-room, 3-star hotel has free breakfast along with conveniences like an outdoor pool and free in-room WiFi.


Dining

Free buffet breakfast is served on weekdays from 6 AM to 9 AM and on weekends from 6:30 AM to 10 AM. Quench your thirst with a drink at the bar/lounge.


Rooms

Best Western Plus Orchid Hotel & Suites's 179 rooms are individually decorated and provide MP3 docks, microwaves, and refrigerators. LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Coffee makers, free local calls, and ironing boards are other standard amenities.


Property features

Guests staying at Best Western Plus Orchid Hotel & Suites enjoy an outdoor pool, a fitness center, and a spa tub. If you drive, take advantage of free parking. The front desk is staffed 24 hours a day to help with securing valuables and dry cleaning/laundry. Additional amenities include free WiFi in public areas, conference space, and a business center.

Room options

Suite, Multiple Beds, Non Smoking

2 King Beds | Sleeps 6

Standard Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Standard Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Guest reviews for Best Western Plus Orchid Hotel & Suites

Everyone (27) Couples (3) Family (11)
1
Family

Before I get to the main issue of concern the pics and description of this hotel provided are inaccurate and exaggerated. The grounds, rooms and amenities are not in the 3 star level. The pool area is basic and uninviting, small and has poor covering and seating. The atrium courtyard is not new or inviting. It's also uncovered and very basic. The rooms are cramped and we had a 2 queen plus sofa bed suite. There are people in the parking lot doing drugs and one lady was passed out sitting half way out of her car. The main altercation I had there was due to mask harassment by the ghetto breakfast area staff. masks were no longer mandated but i still obliged by using my own face covering. She became forceful about me using the mask she provided, which I declined. She went on to mock harass, and insult me and even get other guests in the area to join in, which they all did. As a result others came to my defense and scolded back at all of them. I complained to the front desk- Yolanda was sweet and understanding initially. I then got a call that they were cancelling my reservation for the following night and asked us to leave. We complied, as we were packing up the security came and threatened us with the police. We had not caused any ruckus, no drinking or drug use fight, cause damage, or commit crimes, I have never in my life had any involvement with law enforcement. It was appalling. Then the hotel refused to issue me a refund after they offered. it was also my birthday!

By on Jul 20, 2021

Review comment responded on Jul 21, 2021

Thank you for your review. For the safety of all of our guests and staff we do ask that masks are worn while getting breakfast. I apologize for the inconvenience.

3
Everyone

By on Jun 5, 2021

3
Everyone

By on Jun 3, 2021

4
Everyone

Had to wait for room to be ready.

By on May 28, 2021

4
Family

Upon our arrival, the clerk made us wait at the counter for several minutes before waiting on us. Then when I asked for a room near an entrance due to mobility issues she simply said she'd show us where our room was in a minute and we did not end up near an entrance. Our room was nice, but smelled like chemically covered up cigarette smoke. We had a king size bed with a sofa bed for the three of us. There was plenty of room for us. However, they only left us two towels and when the maid made up the room she took the sheet from the sofa bed and did not replace it. When we went for breakfast, the breakfast staff person was very gruff and impatient with us. The food was decent. They gave a choice of two different hot breakfasts, which had to be taken back to the room to be eaten. They were good size breakfasts. If the hotel worked on their staff this would be a better place to stay, but overall it was decent stay.

By on Apr 5, 2021

4
Partner Couples

Good location to freeway, restaurants, shopping, medical. Of course the pool was not opened. They serve breakfast, however, get there by 6am when it opens or you'll be waiting in a long line, as they fix your meal serve it to you in a to-go box, but it was ok.

By on Mar 31, 2021

1
Everyone

I tried to cancel this immediately after I accedentally booked it

By on Mar 23, 2021

Review comment responded on Mar 23, 2021

Contact the property to see about cancellation

5
Everyone

By on Mar 15, 2021

3
Everyone

It was convenient - walking distance to breakfast 24 hour

By , from West Linn, Oregon on Dec 21, 2020

4
Everyone

By on Oct 23, 2020

Best Western Plus Orchid Hotel & Suites

130 N Sunrise Ave, Roseville, CA 95661
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