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Recent guest reviews

Very pleasant staff. They were very welcoming and just as nice when we checked out

Very small room, wasn’t very clean.

This Best Western is a cool remnant from a nice hotel chain that is no longer making motels like they used to. I loved getting to park my car right in front of the room. I liked the decor, and the hotel is clean. While most every other hotel is making breakfast a not so fulfilling grab and go bag, this hotel still serves breakfast the old fashioned way...and it's covid safe since the guest does not touch any food until the employee serves it to him/her. And the employee who helped us for breakfast and check out was Amy, and she is super sweet and helpful. I was touched that Amy went out of her way to make sure we had a great visit. It's a nice hotel with a nice staff. Thumbs up. Good price as well. We would return for sure if we are ever in the area again and need a nice place to stay.

The place was clean, soft beds, people in the front desk, friendly. I will stay back at Best Western El Rancho Palacio when travel back to Roswell, NM

The comfortable bed and being in a town with so much history

Very convenient for what we were doing in Roswell.

Conveniently located to many stores and restaurants. Safe, quiet, clean premises. Staff friendly, helpful. Good breakfast: coffee, juices, variety of muffins, toast, cereals, scrambled eggs, sausage, potatoes, yogurt. Only downside were the beds--a little on the lumpy side but not a big deal for me, as my wife has some back trouble. Overall, a good, relatively inexpensive place to stay.

Motel has good eye appeal but rooms were older than exterior appearance. Air conditioning was load and blew on bed location.

Clean hotel, great placement. The parking lot and hotel is well placed off the highway. Breakfast is more than just toast and cereal, eggs and biscuits.

Great place to stay. Clean, comfortable and close to just about everything.

The rooms where nice and clean. The air conditioner had some mustiness to it. We could hear a lot of outside noise.

Sketchy town, breakfast was good though. Not much to do besides the alien stuff. Wish I wouldn't have stayed overnight. More of a day trip place

This place was great to stay. Super comfy and quiet.

Staff accommodating, room clean, quiet. Good location.

The room was okay, it was hot in there, the air wasn't on and it took a while to get it to cool down. The towels for drying after showering need replacing, they are very thin. The free breakfast wasn't that great, the coffee was cold and there wasn't much of anything available. I wound up going to a restaurant for coffee and food. I will not stay there next time I have to go.

I stayed in room 289. The shower did not work at all, it looked like the plumbing was very poorly done. I was able to take a bath but that was it. Also the wifi did not reach the room at all. The night guy when I checked acted like I was bothering him and the cleaning staff knocked on my door 3 times the next morning before 9:30 am. Breakfast was ok, about what you would expect. I did bring up the shower and wifi issues when I checked out, but was not offered any compensation. I won't stay here again, spend the extra $15 and stay across the street at the Sally Port.

Hotel is in a great location and my employees stated the rooms were clean and beds were comfortable . The staff was helpful and we would use this hotel again.

The staff was very Friend but the roo. Was kinda tight and awkwardlyrics aranged

I'm glad we had the chance to stay here, everything was great, the staff was very friendly and rooms were very clean.

N Main Street Roswell NM

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Business center

Best Western El Rancho Palacio is a short stroll from Lovelace Regional Hospital and Eastern New Mexico Medical Center. This 45-room hotel has free breakfast along with conveniences like free in-room WiFi and free self parking.


Dining

Start your day off right with a free continental breakfast, served each morning from 6:30 AM to 9:30 AM.


Rooms

All 45 heated rooms feature microwaves, refrigerators, and coffee makers. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Free local calls, ironing boards, and desks are also standard.


Property features

Guests of Best Western El Rancho Palacio enjoy access to free WiFi in public areas, a business center, and a seasonal outdoor pool. If you plan to drive, free parking is available. The 24-hour front desk has staff always at the ready. Additional amenities include coffee/tea in a common area, a computer station, and express check-out.

Room options

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Accessible, Bathtub

1 King Bed | Sleeps 2

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

2 Double Beds | Sleeps 4

Standard Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Guest reviews for Best Western El Rancho Palacio

Everyone (10) Couples (9) Business (7) Family (9) Other (6) Friends (5)
5
Everyone

Very pleasant staff. They were very welcoming and just as nice when we checked out

By on Oct 13, 2021

Review comment responded on Oct 14, 2021

Thank you Marie for staying with us and taking time to leave an outstanding feedback! Hope to serve you in near future

2
Everyone

Very small room, wasn’t very clean.

By on Jul 28, 2021

Review comment responded on Jul 28, 2021

Dear valued guests, Thank you for staying with us. We apologize for the inconvenience you had with your stay. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. Sincerely,

4
Everyone

By on Mar 16, 2021

Review comment responded on Mar 26, 2021

Dear valued guests, Thank you for staying with us and taking time to leave a positive feedback! We hope to serve you soon in near future and keep consistent level of service. Sincerely,

4
Family

This Best Western is a cool remnant from a nice hotel chain that is no longer making motels like they used to. I loved getting to park my car right in front of the room. I liked the decor, and the hotel is clean. While most every other hotel is making breakfast a not so fulfilling grab and go bag, this hotel still serves breakfast the old fashioned way...and it's covid safe since the guest does not touch any food until the employee serves it to him/her. And the employee who helped us for breakfast and check out was Amy, and she is super sweet and helpful. I was touched that Amy went out of her way to make sure we had a great visit. It's a nice hotel with a nice staff. Thumbs up. Good price as well. We would return for sure if we are ever in the area again and need a nice place to stay.

By on Feb 25, 2021

Review comment responded on Feb 27, 2021

Dear valued guests, Thank you for staying with us and taking time to leave a positive feedback! Thank you for complimenting our colleagues. Hope your next stay with us is in near future and we will try to get 5/5 ratings!

5
Friends Family

The place was clean, soft beds, people in the front desk, friendly. I will stay back at Best Western El Rancho Palacio when travel back to Roswell, NM

By , from Houston, TX on Feb 27, 2020

Review comment responded on Feb 27, 2020

Thank you Fermin for staying with us and taking time to leave an outstanding feedback! Have safe travels, we hope to serve you soon in near future.

4
Family

The comfortable bed and being in a town with so much history

By on Apr 29, 2019

Review comment responded on May 5, 2019

Dear valued guest, Thank you for staying with us. We appreciate your feedback!

5
Everyone

Very convenient for what we were doing in Roswell.

By on Sep 3, 2018

Review comment responded on Sep 9, 2018

Dear guest, Thank you for staying with us. We appreciate your feedback.

4
Everyone

Conveniently located to many stores and restaurants. Safe, quiet, clean premises. Staff friendly, helpful. Good breakfast: coffee, juices, variety of muffins, toast, cereals, scrambled eggs, sausage, potatoes, yogurt. Only downside were the beds--a little on the lumpy side but not a big deal for me, as my wife has some back trouble. Overall, a good, relatively inexpensive place to stay.

By , from Chiang Mai, Thailand on Aug 8, 2018

Review comment responded on Aug 14, 2018

From all of us at the Best Western in Roswell - we thank you for sharing your opinion of your stay with us. Your kind words about everything being clean and quiet and the kind and helpful staff will be shared and warmly received. We look forward to seeing you again if you return to Roswell.

3

not as good as expected

Everyone

Motel has good eye appeal but rooms were older than exterior appearance. Air conditioning was load and blew on bed location.

By on Jul 24, 2018

Review comment responded on Jul 26, 2018

Thank you for your time. We are sorry you are not happy with our property. We hope that you give us another try. Thanks again

5

great location, great prices, clean

Everyone

Clean hotel, great placement. The parking lot and hotel is well placed off the highway. Breakfast is more than just toast and cereal, eggs and biscuits.

By , from Tampa, Fl on Jun 20, 2018

Review comment responded on Jun 22, 2018

Dear valued guest, Thank you very much. We really appreciate your time and feedback. We are happy that you are happy we work hard to make all our guest happy! We hope to see you in the near future!

Best Western El Rancho Palacio

2205 N Main Street, Roswell, NM 88201
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