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Recent guest reviews

Service in restaurant not that good. Waiting time high because of the crowd at that time.

The hotel was nice the food and drinks were good just wish i had a better view

For the price I would have expected more. The rooms were not clean (found a lot of dust bunnies and hair). The pillows we're very flat. Coffee is not 24/7 (only instacoffe in room). The staff us very nice and helpful and the shuttle was great. We ended up using it only one way and taking a cab back (pickup schedule isn't as convenient). The metro is about a 5 min walk. If you can stay somewhere nicer and closer to the city for the cost, but in a pinch this is great! The staff does try😃

I truly enjoyed my stay there over all the hotels I've been in on this 18 day trip...Great Breakfast everyday ..and I lived having access to the lounge in the evening to enjoy wine and coffee etc...thank you for a pleasant stay

Front desk :doing their job efficiently .clean rooms :the cleaning staff doing their job very good .very nice breakfast ,nice and very clean swimming pool. definitely would advice every one to book on that hotel .

No A/C working,front desk no answers,no information in room Bad experience

The room was clean, the bed was very comfortable, the food at the restaurant was good, the pool was beautiful. We needed a place near the airport as we were flying home the next mornings,. The hotel was perfect for that. They provide a shuttle to the airport for 7.50 euros per person which was convenient. (If it were free it would have been nicer.) There was also a shuttle bus that took us to the historic center of Rome for a round trip of 10 euros per person which was convenient as well.

This hotel appears to have taken its model for doing business from the Airline industry. Charge for every possible thing, have indifferent customer service, and pay no attention to the actual needs of the traveler. The Hotel is located not particularly far from a Rome subway Station (EUR Magliana) (about a 5 minute walk). The hotel, however, has a single sign with no directions directing customers to the subway Station. Why are the directions so bad? Well the Hotel has a "bus service" to the Metro Station for the charge of 7 EUR each way. I can understand a 7 EUR charge to the airport or to downtown Rome, but 7 EUR for a 2 minute bus ride? With Rome traffic, the Rome Metro is a major travel asset. The Hotel Charges for internet access and charges rather a good deal considering the nearly universal reach of the internet at this point. The Internet is not an "extra service" at this point, it is expected. I have stayed a numerous hotels in Italy -- ranging from large chains to small independent hotels and they ALL had internet available for no charge. And so on. The next problem is the room and maintenance. Toilet running, heating and cooling system not working, shower not properly draining. I was there for one night. Its not my job to be a maintenance supervisor. And I expect a purported World Class Hotel to ascertain these things. Room Design. In these days of modern electronics, the room should have at least two accessible electric plugs. This hotel did not. To get electricity, one had to move the furniture and unplug the lamps. Beds. The bed was in very bad shape providing almost no support of any kind. And now we come to "Customer Service". When I checked in, I confirmed that it was a pre-paid reservation with this travel site. I confirmed, since I had a flight before the bus was scheduled to go to the airport, that a cab was available and asked if I needed to pre-reserve a cab. I was assured that a Cab stand was on the premises and that it would not be a problem. When I checked out in the morning, the hotel insisted on FULL payment at a rate higher than the pre-confirmed and pre-paid reservation from this travel site and there was NO Cab and no Cab stand. A cab was called an eventually arrived. But that took "purposeful" effort on my part. In contrast, a small independent hotel that I stayed at in Rome in February had listened to my desires and had pre-arranged a cab. In sum, a hotel that does not deliver in any reasonable fashion. A hotel that delivers like it is an airline....

The front desk staff was especially wonderful and helpful as was the staff in the dining area the shuttle service was excellent and taxi's and door always on alert

This hotel was dirty, far away from everything. Definitely not 4 star, more like 2 at the most. The staff was not particularly helpful.

Viale Del Pattinaggio 100 Rome RM

Hotel highlights

  • Free WiFi in public areas
  • Onsite dining
  • 24-hour fitness center
  • 24-hour business center

Located in Ostiense within a mile (2 km) of Roma Convention Center La Nuvola, Sheraton Roma Hotel & Conference Center is within 2 miles (3 km) of Basilica of St. Paul Outside the Walls. This 4-star hotel has 640 guestrooms and offers conveniences like a restaurant, a 24-hour gym, and a 24-hour business center.


Dining

This hotel serves as home to a restaurant, which has pool views and specializes in Italian cuisine, along with a bar. Order from 24-hour room service to satisfy your hunger without leaving your room. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11 AM.


Rooms

Sheraton Roma Hotel & Conference Center's 640 rooms are soundproofed and provide refrigerators, safes, and phones. Flat-screen TVs come with digital channels and pay movies, and guests can stay connected with WiFi. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Desks are also available. Change of towels is available on request.


Property features

Guests of Sheraton Roma Hotel & Conference Center enjoy a 24-hour gym, free WiFi in public areas, and a conference center. If you drive, self parking is EUR 20 per day, or you can take advantage of the airport shuttle at scheduled times for EUR 7 per person one-way. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and tours or tickets. Additional amenities include a 24-hour business center, a seasonal outdoor pool, and a computer station.

Room options

Club Room, 2 Twin Beds, Non Smoking

2 Twin Beds | Sleeps 2

Club Room, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 2

Classic Room, 2 Twin Beds, Non Smoking

2 Twin Beds | Sleeps 2

Suite, 1 Queen Bed, Non Smoking, Corner

1 Queen Bed | Sleeps 3

Guest reviews for Sheraton Roma Hotel & Conference Center

Everyone (6) Couples (2) Business (1) Family (1) Other (1)
4
Everyone

By on Nov 11, 2019

3
Family Business Business

Service in restaurant not that good. Waiting time high because of the crowd at that time.

By on Jun 27, 2019

Review comment responded on Jul 3, 2019

Dear Guest, We are sorry for the long wait you endured at the restaurant. We take great strides to properly schedule our staff and ensure there are enough tables to handle all guests. We apologize this was not your experience. Warm regards, Palma D

3
Everyone

The hotel was nice the food and drinks were good just wish i had a better view

By , from rome, italy on Apr 4, 2018

Review comment responded on Apr 5, 2018

Dear Kenyatta, Thank you for your review. Glad to see that you enjoyed the food and drinks at our AQVI Restaurant & Bar. We hope to see you again and maybe next time we can provide you with a room overlooking the pool. Warm regards, Palma D

3

hotel was nice enough in a pinch.

Everyone

For the price I would have expected more. The rooms were not clean (found a lot of dust bunnies and hair). The pillows we're very flat. Coffee is not 24/7 (only instacoffe in room). The staff us very nice and helpful and the shuttle was great. We ended up using it only one way and taking a cab back (pickup schedule isn't as convenient). The metro is about a 5 min walk. If you can stay somewhere nicer and closer to the city for the cost, but in a pinch this is great! The staff does try😃

By , from SD CA on Apr 3, 2018

Review comment responded on Apr 5, 2018

Dear Curiousvampire, Thank you for your review. While we are glade to see that your stay was overall satisfactory, we do regret that there were a few missed expectations and have shared your comments with our staff, as part of our ongoing efforts to improve our services. We are not quite sure of your comment about the coffee not being available 24/7 - we have coffee makers in all rooms and when the restaurant and bar our closed, you may order coffee via room service which is available 24/7. We hope there will be a chance to welcome you back and are confident that your next stay will be pleasurable under every aspect. Warm regards, Palma D

5

great amenities and very kind staff

Everyone

I truly enjoyed my stay there over all the hotels I've been in on this 18 day trip...Great Breakfast everyday ..and I lived having access to the lounge in the evening to enjoy wine and coffee etc...thank you for a pleasant stay

By , from CA on Sep 18, 2017

Review comment responded on Oct 22, 2017

Dear Mary, Thank you for your wonderful review, we have happily shared your comments with our staff. We truly look forward to welcoming you back to Sheraton Roma. Warm regards, Palma D

5

honest evaluation

Everyone

Front desk :doing their job efficiently .clean rooms :the cleaning staff doing their job very good .very nice breakfast ,nice and very clean swimming pool. definitely would advice every one to book on that hotel .

By , from Richmond , VA on Aug 27, 2017

Review comment responded on Sep 1, 2017

Dear Mazin, Thank you for staying with and for your lovely review. We are very happy to see that you enjoyed your time with us and would recommend our hotel to other travellers. We hope to see you again at Sheraton Roma. Warm regards,

2

a/c not working,

Everyone

No A/C working,front desk no answers,no information in room Bad experience

By on Apr 14, 2017

4

perfect for our needs

Couples

The room was clean, the bed was very comfortable, the food at the restaurant was good, the pool was beautiful. We needed a place near the airport as we were flying home the next mornings,. The hotel was perfect for that. They provide a shuttle to the airport for 7.50 euros per person which was convenient. (If it were free it would have been nicer.) There was also a shuttle bus that took us to the historic center of Rome for a round trip of 10 euros per person which was convenient as well.

By on May 28, 2014

1

taking its lessons from the airline industry

Business

This hotel appears to have taken its model for doing business from the Airline industry. Charge for every possible thing, have indifferent customer service, and pay no attention to the actual needs of the traveler. The Hotel is located not particularly far from a Rome subway Station (EUR Magliana) (about a 5 minute walk). The hotel, however, has a single sign with no directions directing customers to the subway Station. Why are the directions so bad? Well the Hotel has a "bus service" to the Metro Station for the charge of 7 EUR each way. I can understand a 7 EUR charge to the airport or to downtown Rome, but 7 EUR for a 2 minute bus ride? With Rome traffic, the Rome Metro is a major travel asset. The Hotel Charges for internet access and charges rather a good deal considering the nearly universal reach of the internet at this point. The Internet is not an "extra service" at this point, it is expected. I have stayed a numerous hotels in Italy -- ranging from large chains to small independent hotels and they ALL had internet available for no charge. And so on. The next problem is the room and maintenance. Toilet running, heating and cooling system not working, shower not properly draining. I was there for one night. Its not my job to be a maintenance supervisor. And I expect a purported World Class Hotel to ascertain these things. Room Design. In these days of modern electronics, the room should have at least two accessible electric plugs. This hotel did not. To get electricity, one had to move the furniture and unplug the lamps. Beds. The bed was in very bad shape providing almost no support of any kind. And now we come to "Customer Service". When I checked in, I confirmed that it was a pre-paid reservation with this travel site. I confirmed, since I had a flight before the bus was scheduled to go to the airport, that a cab was available and asked if I needed to pre-reserve a cab. I was assured that a Cab stand was on the premises and that it would not be a problem. When I checked out in the morning, the hotel insisted on FULL payment at a rate higher than the pre-confirmed and pre-paid reservation from this travel site and there was NO Cab and no Cab stand. A cab was called an eventually arrived. But that took "purposeful" effort on my part. In contrast, a small independent hotel that I stayed at in Rome in February had listened to my desires and had pre-arranged a cab. In sum, a hotel that does not deliver in any reasonable fashion. A hotel that delivers like it is an airline....

By on Mar 17, 2014

4

front desk

Other

The front desk staff was especially wonderful and helpful as was the staff in the dining area the shuttle service was excellent and taxi's and door always on alert

By on Dec 3, 2013

Sheraton Roma Hotel & Conference Center

Viale Del Pattinaggio 100, Rome, RM 00144
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