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Recent guest reviews

The cleaning ladys! They made an effort every day to let your room impecable! Breakfast is a bag to go water and cupcakes, coffee at room. Swimming pool was closed and empty. Elevator works properly and easy check in check out. Hotel has a great location near train station to go to the city, and near restaurants and beautiful area. Beds are very confortable.

I've stayed there many times in the past and it is gradually gone downhill. The fixtures and the upkeep have been neglected. Things are broken, cracked, dirty, worn, especially the exterior. When I was there most of the other guests appeared to be homeless people or those engaging in shady activity. It appeared some people had recently just moved in from the streets. The only positive that I can say is the staff, would seemed very overworked, did the best they could.

Liked location and flexibility for early check in a

Would not stay again. Took forever to finally get a room. I had asked for a ground level room, was given the 3rd floor. Rooms stunk and were outdated. Water damage very visible on room walls. Got several phone calls where people hung up, I think someone was just trying to see if there was anyone in the room. Right next to the elevator, they were redoing the place and traffic and noise from moving beds, wall hangings was was so annoying. Lady at the front didn’t seem to care about any inconvenience.

Nice Staff, a bit dated hotel, but overall good experience.

I liked the fact that the hotel was close to the beach ( Long Beach ) I disliked the fact that the hotel needs some updating

Their room was clean and neat,their breakfast amazing and enjoyable ,the parking lot work and the walkway to the parking lot is broken it needs to be fixed

If you're looking for the Taj Mahal this isn't it. What you will get is clean and staff at every level that couldn't be nicer or try any harder to make sure your stay is enjoyable.

I was surprised that our rooms exited to the outside. I assumed from the photos that this had indoor corridors. It is more of a motor lodge style hotel. The hotel was very clean and I was pleased with the room. Breakfast was good and the front desk clerk was very nice and helpful. We walked to a nearby bar for takeout food. I would stay here again.

Nice hotel, close to many things. Under constuction. Loud road and train noise.

It was perfectly mediocre. Some of the issues aren’t “fixable”, eg my room was right by the train so it was loud, plus there was a loud wedding party nearby. The biggest fixable issue would be the curtains — there were gaps in the curtains so people could see in....

Ok overnight for JFK flights, lots of food around. Room was super muggy, AC unit louder than loud.

Sunrise Hwy Rockville Centre NY

Hotel highlights

  • Free continental breakfast
  • Free WiFi in public areas
  • Free parking
  • Onsite dining

Best Western Mill River Manor is a short stroll from St. Agnes Cathedral and Fun Station USA. This 100-room, 3-star hotel has free self parking along with a fitness center and a 24-hour business center. Located centrally in Rockville Centre, it's connected to a shopping center and also close to Hempstead Lake State Park and Mercy Medical Center.


Dining

Start your day off right with a free continental breakfast, served each morning from 6 AM to 10 AM. Enjoy a bite to eat at the hotel's bistro, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service.


Rooms

The 100 rooms have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can expect 32-inch flat-screen TVs with satellite channels and pay movies. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other amenities include free local calls, safes, and ironing boards.


Property features

At Best Western Mill River Manor, guests have access to a fitness center, free WiFi in public areas, and a conference center. There's free parking if you drive. The front desk has multilingual staff on hand 24/7 to help with securing valuables, concierge services, and dry cleaning/laundry. Additional amenities include a 24-hour business center, a seasonal outdoor pool, and coffee/tea in a common area.

Room options

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Living Room)

1 King Bed | Sleeps 4

Standard Room, 1 King Bed, Accessible, Bathtub

1 King Bed | Sleeps 2

Standard Room, 2 Double Beds, Accessible, Bathtub

2 Double Beds | Sleeps 4

Standard Room, 2 Double Beds, Accessible, Non Smoking

2 Double Beds | Sleeps 4

Guest reviews for Best Western Mill River Manor

Everyone (27) Couples (4) Business (3) Students (1) Family (8) Other (1) Friends (1)
4
Family

The cleaning ladys! They made an effort every day to let your room impecable! Breakfast is a bag to go water and cupcakes, coffee at room. Swimming pool was closed and empty. Elevator works properly and easy check in check out. Hotel has a great location near train station to go to the city, and near restaurants and beautiful area. Beds are very confortable.

By on Jun 10, 2021

Review comment responded on Jun 14, 2021

I'm glad to see that you enjoyed your stay. We always like to make sure our guests have the best experience possible. We hope to see you again soon.

2
Family

I've stayed there many times in the past and it is gradually gone downhill. The fixtures and the upkeep have been neglected. Things are broken, cracked, dirty, worn, especially the exterior. When I was there most of the other guests appeared to be homeless people or those engaging in shady activity. It appeared some people had recently just moved in from the streets. The only positive that I can say is the staff, would seemed very overworked, did the best they could.

By on Apr 28, 2021

Review comment responded on May 18, 2021

Thank you so much for the information you have given us. As a Hotel we are always looking to improve. We were in the middle of renovations when Covid-19 started and have not been able to finish. We will be getting around to it soon which should address most of the issues you experienced. Hopefully we see you again soon.

4
Everyone

Liked location and flexibility for early check in a

By on Jan 10, 2021

Review comment responded on Jan 18, 2021

Thank you so much for taking the time to review our Hotel. We like to make sure our guests feel like our number one priority. We hope to see you again soon. Have a great day.

4
Everyone

By on Oct 8, 2020

Review comment responded on Nov 3, 2020

Thank you so much for your review of our Hotel. We are glad you enjoyed your stay and hope to see you again soon.

4
Everyone

By on Sep 8, 2020

Review comment responded on Sep 11, 2020

Thank you so much for your review and we hope to see you again in the future. Have a great day.

2
Family Partner Couples Friends Family

Would not stay again. Took forever to finally get a room. I had asked for a ground level room, was given the 3rd floor. Rooms stunk and were outdated. Water damage very visible on room walls. Got several phone calls where people hung up, I think someone was just trying to see if there was anyone in the room. Right next to the elevator, they were redoing the place and traffic and noise from moving beds, wall hangings was was so annoying. Lady at the front didn’t seem to care about any inconvenience.

By , from Washington state on Mar 10, 2020

Review comment responded on Mar 12, 2020

Thank you so much for taking the time to review our Hotel. I am so sorry for the issues you experienced during your stay. I am also sorry that my staff did not make you feel like they genuinely were concerned. Hopefully you return in the future so we can leave a much better impression on you.

5
Everyone

By on Feb 24, 2020

Review comment responded on Feb 24, 2020

Thank you so much for your review. We are so happy that you enjoyed your stay with us and hope to see you again soon.

4
Everyone

By on Feb 24, 2020

Review comment responded on Feb 24, 2020

Thank you so much for your review of our Hotel. We are happy you enjoyed your stay and hope to see you again soon.

2
Everyone

By on Sep 23, 2019

Review comment responded on Sep 25, 2019

I am so sorry that you did not enjoy your stay. I do hope we see you again so we can provide you with a much improved stay.

4
Business Business

Nice Staff, a bit dated hotel, but overall good experience.

By on Aug 1, 2019

Review comment responded on Aug 8, 2019

Thank you so much for your review of our Hotel. We will be renovating our Hotel soon which will hopefully make your next stay a five star stay. we hope to see you again soon.

Best Western Mill River Manor

173 Sunrise Hwy, Rockville Centre, NY 11570
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