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Recent guest reviews

Great breakfast add on for only $5 a piece. Well worth it! And the beds were excellent!!

Great place to stay, and we enjoyed the Old Chicago Restaurant attached to the hotel.

Check in staff was having personal conversations with a friend while checking us in. She made a rude remark about where I am from then handed me room keys. I said don’t I need to pay and she replies “the card in file was charged”. That was a surprise to me as I didn’t realize I had a card on file and it would have been nice for her to ask to ensure that card was being used for the payment. Next morning there was a paper under the door that was the invoice which is when I realized nothing aside from the keys was provided at check in. The hotel was clean, room was clean and comfortable. Check out staff was friendly.

👍👍👍

Restaurant is closed due to Covid, but all else was as expected.

Our stay was awesome. The hotel is beautiful. During this Covid 19 we pretty much stayed to ourselves. We sat on the balcony sitting area which is gorgeous. People watching is so much fun.

The property is being renovated but all public areas were clean and appealing.

Nice hotel for the area. We would stay again if ever traveling through Rock Springs again.

It's a bit dated but a nice place. People were very friendly.

Nice hotel, clean room, great service and they let us bring our dog

Before I booked the room the lady at the front desk told me that their pet rooms are very quiet. It turned out to be opposite of that. When I told her about the noise she didn't care. I asked for a refund right away and she told me that she can't refund because it was up to Orbitz to approve the refund. When Orbitz representative spoke to the same lady, she told him that she was not going to approve the refund. She lied to me the first time when she said that it was up to Orbitz to give the refund and that it was out of her control to authorize a refund. We didn't stay here and lost the money. I booked a room at Holiday Inn Express across the street. Very good experience at the Holiday inn Express. The hotel and staff were great! Anyone thinking of staying at Holiday Inn Rock Spring, please check out at the Holiday Inn Express across the street.

Very poor service/support.

We were past residents of Rock Springs and returned for a retirement trip. We have stayed at this property in the past, and found it to be one of the nicer hotels in the area. However, this trip we could see evidence of wear. We were disappointed that we were issued a room on the first floor, just down the hall with the laundry. The room appeared smaller than the rooms we were given in the past, including rooms with a beautiful walk-in shower. This room was clean, but had a subtle musty smell. This hotel is centrally located, which is a plus. I believe some of the new hotels within the immediate area may provide a better stay.

The room was clean and comfortable, and the staff was friendly and helpful. The facilities were a bit old; no exhaust fan in the bathroom, although many aspects have been updated.

I expect good, clean facilities at a Holiday Inn, but these were a notch above the usual Holiday Inn locations I'm used to. The people made the real difference. The front desk was awesome and helpful. From check in to check out, everyone was friendly, helpful and knowledgeable. I asked an employee for help outside, and he went above and beyond on a small request. Abree at the front desk (that was her name, no misspelling), went out of her way more than once. This is the kind of staff I try to hire in my business.

The only complaint was that they do not have a breakfast for the price you pay it was a very nice hotel didn't get a chance to check much out way to tired.. They give you a 10 off coupon for the house restaurant.. The staff is freindly and the rooms were very nice. First hotel I have been in whefd there was 100 plus channels.. Hope this jelps

Sunset Dr Rock Springs WY

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Free airport shuttle

Located within a 5-minute walk of Rock Springs Chamber of Commerce, Holiday Inn Rock Springs, an IHG Hotel is within a mile (2 km) of White Mountain Mall. This 170-room, 3-star hotel has conveniences like an indoor pool, a 24-hour fitness center, and free in-room WiFi.


Dining

You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Savor a meal from the comfort of your room with room service. For your convenience, a buffet breakfast is served for a fee each morning from 6 AM to 9 AM.


Rooms

The 170 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. 37-inch flat-screen TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport pillow menus. Free newspapers, free local calls, and safes are other standard amenities.


Property features

Guests of Holiday Inn Rock Springs, an IHG Hotel have access to an indoor pool, a 24-hour fitness center, and a spa tub. There's free parking, as well as a free airport shuttle (available 24 hours). The front desk has multilingual staff on hand 24/7 to help with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include free WiFi in public areas, a conference center, and a 24-hour business center.

Room options

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Executive Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Executive Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Executive Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Guest reviews for Holiday Inn Rock Springs, an IHG Hotel

Everyone (12) Couples (4) Business (4) Family (10) Friends (1)
5
Partner Couples

Great breakfast add on for only $5 a piece. Well worth it! And the beds were excellent!!

By on Jul 2, 2021

Review comment responded on Jul 5, 2021

Thank you for the great feedback! We hope to see you again on your travels through Wyoming!.

5
Family

Great place to stay, and we enjoyed the Old Chicago Restaurant attached to the hotel.

By on Jul 2, 2021

Review comment responded on Jul 5, 2021

Thank you for the great feedback and we are happy you enjoyed Old Chicago! We look forward to hosting you again as you travel through Wyoming.

5
Family

Check in staff was having personal conversations with a friend while checking us in. She made a rude remark about where I am from then handed me room keys. I said don’t I need to pay and she replies “the card in file was charged”. That was a surprise to me as I didn’t realize I had a card on file and it would have been nice for her to ask to ensure that card was being used for the payment. Next morning there was a paper under the door that was the invoice which is when I realized nothing aside from the keys was provided at check in. The hotel was clean, room was clean and comfortable. Check out staff was friendly.

By on May 10, 2021

Review comment responded on Jun 30, 2021

I apologize that the desk staff was rude and I will visit with them as they know the guest is to come first. Thanks for letting us know the room was clean and comfortable. Hope to see you again!

5
Family

👍👍👍

By on Apr 11, 2021

Review comment responded on Apr 12, 2021

Thank you for your review! Have a great day and we hope to see you again soon!!

3
Everyone

By on Aug 30, 2020

Review comment responded on Oct 5, 2020

We are sorry you didn't enjoy your stay. We hope you will give us another chance.

4
Everyone

Restaurant is closed due to Covid, but all else was as expected.

By on Jul 25, 2020

Review comment responded on Sep 8, 2020

Thank you

3
Everyone

By on Jul 3, 2020

5
Partner Couples Family

Our stay was awesome. The hotel is beautiful. During this Covid 19 we pretty much stayed to ourselves. We sat on the balcony sitting area which is gorgeous. People watching is so much fun.

By on Apr 27, 2020

Review comment responded on May 4, 2020

We hope you are able to come back soon and thank you for leaving feedback on your stay!

5
Everyone

The property is being renovated but all public areas were clean and appealing.

By on Mar 24, 2020

Review comment responded on Mar 24, 2020

Thank you for your feedback! We hope you come check it out once the remodel is completed!!!

5
Partner Couples

Nice hotel for the area. We would stay again if ever traveling through Rock Springs again.

By , from Greeley on Aug 1, 2019

Review comment responded on Aug 1, 2019

Thank you! We hope we see you again!

Holiday Inn Rock Springs, an IHG Hotel

1675 Sunset Dr, Rock Springs, WY 82901
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