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Recent guest reviews

Had to change rooms 3 times. From the smell to broken doors to cleanliness

We had to endure a very loud and lengthy disturbance outside of our room on the final night of our stay, well into the nighttime hours. I would not stay here again at all.

This place was a dump. I’ve written before but I have noticed more and more. Besides handles to the door and the toilet coming up got, the desk chair was filthy. The rug was stained and worn. The foam pillows were actually broken. The outside stairs were disgusting, with cigarette butts and debris. There were no amenities…no Kleenex, no coffee, no hair dryer. 2 small towels…barely big enough. I know it wasn’t an expensive motel but it was more money than we should have paid. I know there were cheaper motels that were better than this. I think Orbitz should take them off your list. I would like a refund. This place has as terrible!

For a non-smoking facility, the rooms really smelled of smoke. The first room was so bad the manager moved us to another room. The smoke smell was covered up by an excessive amount of floral spray. We were only staying about 13 hours, so I didn't complain, but at the front desk when I asked for a smoke-free room due to asthma, the clerk laughed and said everything was smoke free. Not really the case. I wanted a cheap price for such a short stay....so I guess I can't really complain too much.

Room that boasted being smoke free smelled very badly of smoke -- tobacco and weed. The smoke detector was disconnected, the room had not been cleaned well

Nothing will never use them or you ever again

It was very clean. Staff was very nice. We wished it would have been more sound proof. There were some loud people stomping above us & yelling at times. Wish the beds were wider & that there would have been lotion, tissues, & hair conditioner.

The room was dirty and smell of cigarettes.

Had to switch rooms twice (a total of three rooms) before I was assigned one that had sheets that were not visibly stained, dirty, or wet. The room I was eventually assigned did not have any towels or soap and I had to ask the office for them. Housekeeping does not tend to rooms during your stay. They only dropped by once during my three-night stay to ask if I needed more towels but did not make the bed or replenish other supplies. The property is in poor condition. Many fixtures are dusty/dirty, paint is chipping, and faucets drip/leak. During my stay I observed random bags of garbage and furniture lying around outside on the property.

I was denied entrance to the hotel..want my money back

They gave me excellent customer service while was there. Very pleased with the overall experience. Thank you everyone for everything you did while I was there. It was greatly appreciated. Happy customer.

We was alright

Quick & easy check- in & staff is friendly. Superior rooms are spacious & comfortable.

The staff was friendly & efficient. Check in was a breeze.

There seemed to be more people who were living there all the time (i.e. renting rooms for a week/month) ...Mostly young single guys...didn't like the vibe from them

The room was nice and the bed was comfortable. Overall the stay was pleasant. The only problem we had was in getting the TV to work for us. Eventually, we got it to work but it had some problems getting the remote and the TV to work correctly.

The paint was pealing off wall. There were Insects/bugs in room. I turned the air conditioner up to smother the stale smell in the room.

The property was clean but I was not pleased with the staff service. Also I was not asked about any upgrade for my room.

W Henrietta Road Henrietta NY

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • 24-hour front desk

Red Roof Inn Rochester - Henrietta places you within 3 miles (5 km) of popular attractions like Marketplace Mall and Veterans Memorial Park. This 108-room motel welcomes guests with conveniences like free in-room WiFi, free self parking, and coffee/tea in a common area.


Rooms

All 108 air-conditioned rooms feature free long-distance calls, free local calls, and safes. Flat-screen TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Free toiletries are also included.


Property features

Red Roof Inn Rochester - Henrietta features free WiFi in public areas, coffee in a common area, and express check-in. If you drive, put free parking to good use. The 24-hour front desk has staff always at the ready. This motel also has express check-out.

Room options

Superior Room, 1 King Bed, Accessible (Roll-In Shower, Smoke Free)

1 King Bed | Sleeps 2

Deluxe Room, 1 King Bed (Larger Room, Smoke Free)

1 King Bed | Sleeps 2

Deluxe Room, 2 Double Beds (Smoke Free)

2 Double Beds | Sleeps 4

Superior Room, 2 Double Beds (Smoke Free)

2 Double Beds | Sleeps 4

Guest reviews for Red Roof Inn Rochester - Henrietta

Everyone (32) Couples (5) Family (15)
2
Family

Had to change rooms 3 times. From the smell to broken doors to cleanliness

By on Sep 5, 2021

1
Family

We had to endure a very loud and lengthy disturbance outside of our room on the final night of our stay, well into the nighttime hours. I would not stay here again at all.

By on Aug 5, 2021

1
Family

This place was a dump. I’ve written before but I have noticed more and more. Besides handles to the door and the toilet coming up got, the desk chair was filthy. The rug was stained and worn. The foam pillows were actually broken. The outside stairs were disgusting, with cigarette butts and debris. There were no amenities…no Kleenex, no coffee, no hair dryer. 2 small towels…barely big enough. I know it wasn’t an expensive motel but it was more money than we should have paid. I know there were cheaper motels that were better than this. I think Orbitz should take them off your list. I would like a refund. This place has as terrible!

By on Jul 31, 2021

3
Family

For a non-smoking facility, the rooms really smelled of smoke. The first room was so bad the manager moved us to another room. The smoke smell was covered up by an excessive amount of floral spray. We were only staying about 13 hours, so I didn't complain, but at the front desk when I asked for a smoke-free room due to asthma, the clerk laughed and said everything was smoke free. Not really the case. I wanted a cheap price for such a short stay....so I guess I can't really complain too much.

By on Jul 29, 2021

2
Everyone

Room that boasted being smoke free smelled very badly of smoke -- tobacco and weed. The smoke detector was disconnected, the room had not been cleaned well

By on Jul 21, 2021

1
Everyone

Nothing will never use them or you ever again

By on Jul 4, 2021

3
Family

It was very clean. Staff was very nice. We wished it would have been more sound proof. There were some loud people stomping above us & yelling at times. Wish the beds were wider & that there would have been lotion, tissues, & hair conditioner.

By on Jun 22, 2021

2
Family

The room was dirty and smell of cigarettes.

By on May 17, 2021

1
Everyone

Had to switch rooms twice (a total of three rooms) before I was assigned one that had sheets that were not visibly stained, dirty, or wet. The room I was eventually assigned did not have any towels or soap and I had to ask the office for them. Housekeeping does not tend to rooms during your stay. They only dropped by once during my three-night stay to ask if I needed more towels but did not make the bed or replenish other supplies. The property is in poor condition. Many fixtures are dusty/dirty, paint is chipping, and faucets drip/leak. During my stay I observed random bags of garbage and furniture lying around outside on the property.

By on May 4, 2021

1
Everyone

I was denied entrance to the hotel..want my money back

By on Apr 27, 2021

Red Roof Inn Rochester - Henrietta

4820 W Henrietta Road, Henrietta, NY 14467
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