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Recent guest reviews

The room was very dirty. Bottles left on the floor from the past guests. Crumbs and hair all over the place. Crumbs in all the drawers. Do not stay here. Pillows are to soft.

I loved the ceiling fan and also the soaps that they provided at this hotel. Everything was great... EXCEPT THE WIFI is terrible I stayed at this hotel for four nights with out WiFi I had to use my hotspot off of my phone that is the only downside about this hotel .

The kitchen and large room. The beds were very comfortable.

Hotel lobby, gym, pool and some hallways under construction. Should have been alerted to that when making reservation. Hassle getting in /out of hotel and could not access elevator/near stairwell. To use fitness facilities had to go to hotel across parking lot. Staff not helpful.

Would have been nice to know they were under major construction. I would have chosen another location.

we like staying in one bedroom suites so we chose this place to see if we'd like it.

Great visit overall. The pool was not heated during our stay but the hotel worked out an agreement with a neighboring hotel and would call ahead to let them know we were headed over. It was a short walk and the weather was great. Staff is super. Downside: coffee stains in the dishwasher made me wonder how the dishes in the cupboard were cleaned before we arrived - I washed them in light of recent news reports on this issue. The room was overly warm -sunny side of building. I turned on the A/C resulting in an asthma attack - making me wonder if the filters need cleaning. So, I turned off the A/C. These were not reasons to down-rate the hotel because overall we really enjoyed our stay.

We had stayed at other hotels in the Henrietta area...until we found this gem! It’s easy on and off Rt. 390 and within 5 miles of the campus is a bonus. We normally reserve a suite so there is always plenty of room, the beds mold to fit you and we take advantage of the free breakfast. There are meals also each night during the business week, we have not taken advantage of this benefit, but the selection is different each evening and looks appetizing. Lastly, I want to comment on the staff, very accommodating and always looking to help any way they can. Thanks much and we will see you soon!

Very pleasant stay. The hotel is near good shopping, many restaurants and an expressway entrance so you can quickly go to other locations in the region. The hotel is well maintained and the staff is very friendly and helpful.

Very good location and staff was very helpful with special requests.

Our adult son had eye surgery in Rochester, was unable to drive after and needed to visit the doctor the following day for an eye check, so we met him there and stayed at the Homewood suites. It was close to the doctor's office and close to everything; restaurants, grocery store, pharmacies, mall, etc. Staff at the hotel were friendly and helpful. The suite was comfortable and convenient. We enjoyed the pool and hot tub, and the hot breakfast was very good. We would stay there again.

We had just a quick overnight stay. I was very happy about the value... the rooms were nice and large, the breakfast was good, and everything was clean and quiet. I just wish they offered the manager's reception on the weekends.

our travel was to visit my sister battling cancer, we needed a restful hotel. we were NOT disappointed. with the exception of the hockey team in the rooms surrounding us, it was all good. i phoned the desk about the noise and they dealt with it immediately.

Friendly staff and convenient location. Clean and quiet. Complimentary breakfast was great too!

This was so nice to stay at. Nice fluffly towels, soft bed. I was nothing more than pleased with my stay there.

The Homewood Suites by Hilton/Rochester located in Henrietta, NY is close enough to shopping in the mall, eating out right across the street where a Cracker Barrel Restaurant is located, and traveling to SUNY Geneseo is a short amount of time. The breakfast that is included with our suite is the children's favorite part - they can make their own waffles and pick from a very big variety of foods and drinks. The atmosphere is very relaxing, and we don't worry about what we need to bring (or what we forgot)on our trips because most of it is readily available: coffee pot, refrigerator, iron, two TVs in separate rooms, very friendly staff. We enjoy our visit every time and recommend to family and friends whenever we share our stories of favorite trips.

I have been to the Rochester area with my family four times. This is the first time I stayed at this hotel. I found the rooms very clean and the staff was very friendly. They were very accommodating. My son attends R.I.T. and the staff said he was welcome to stay with us in our room. He was also allowed to join us for the complimentary breakfast in the morning. I would definitely recommend this hotel to my family and friends.

Hylan Dr Rochester NY

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Located 1.3 mi (2.1 km) from Fair and Expo Center, Homewood Suites Rochester Henrietta is within a 10-minute drive of other popular attractions like Rochester Institute of Technology. This 3-star aparthotel has 90 guestrooms and offers conveniences like free breakfast, an indoor pool, and free in-room WiFi.


Dining

Free on-the-go breakfast is served each morning from 6:00 AM to 10:00 AM.


Rooms

Each apartment is air-conditioned and affords space to spread out with a dining area and a sitting area. A 42-inch TV comes with cable channels, and guests can stay connected with free WiFi and wired Internet. The bathroom offers hair dryers and free toiletries. Other standard amenities include a sofa bed, a microwave, and a refrigerator. Weekly housekeeping is available.


Property features

At Homewood Suites Rochester Henrietta, guests enjoy features like an indoor pool, a gym, and free WiFi in public areas. Free parking is included with your stay. The 24-hour front desk has staff standing by to help with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include a meeting room, a 24-hour business center, and coffee/tea in a common area.

Room options

Suite, Accessible, Non Smoking

2 Double Beds | Sleeps 6

Suite, One King Bed, Non-Smoking

1 King Bed | Sleeps 4

Suite, Accessible, Non Smoking

2 King Beds | Sleeps 6

Suite, Accessible, Non Smoking

1 King Bed | Sleeps 4

Guest reviews for Homewood Suites Rochester Henrietta

Everyone (6) Couples (3) Business (1) Family (10)
1
Family

The room was very dirty. Bottles left on the floor from the past guests. Crumbs and hair all over the place. Crumbs in all the drawers. Do not stay here. Pillows are to soft.

By on Oct 2, 2021

Review comment responded on Oct 14, 2021

Thank you for providing feedback on your recent stay with us. We're very sorry to hear that there was an issue with the cleanliness of your suite. It is not a typical occurrence at our hotel. We hope to see you again in the future.

4
Partner Couples

I loved the ceiling fan and also the soaps that they provided at this hotel. Everything was great... EXCEPT THE WIFI is terrible I stayed at this hotel for four nights with out WiFi I had to use my hotspot off of my phone that is the only downside about this hotel .

By on May 12, 2020

4
Partner Couples Family

The kitchen and large room. The beds were very comfortable.

By on Jan 18, 2020

5
Everyone

By on Dec 5, 2018

Review comment responded on Dec 5, 2018

Thank you for staying with us and we are glad you enjoyed your stay!

4
Everyone

By on Nov 20, 2018

Review comment responded on Dec 4, 2018

Thank you for your review!

3
Everyone

Hotel lobby, gym, pool and some hallways under construction. Should have been alerted to that when making reservation. Hassle getting in /out of hotel and could not access elevator/near stairwell. To use fitness facilities had to go to hotel across parking lot. Staff not helpful.

By on Nov 5, 2018

Review comment responded on Nov 14, 2018

Good morning Sue, Thank you for your review on your recent stay with us. Our renovations are in their final stages, only a few more days left! We appreciate your patience with us during your stay. We hope to welcome you back on your next visit to Rochester, NY so you can see the finished hotel amenities that were closed during your stay.

3

ok but not great

Everyone

Would have been nice to know they were under major construction. I would have chosen another location.

By on Aug 1, 2018

Review comment responded on Aug 1, 2018

Thank you for your survey. We hope that you are able to return and see the results from our amazing renovations.

3

one bedroom suites

Everyone

we like staying in one bedroom suites so we chose this place to see if we'd like it.

By on Jul 12, 2018

Review comment responded on Jul 16, 2018

We are glad you chose us and you were able enjoy your stay!

4

good place to stay

Everyone

Great visit overall. The pool was not heated during our stay but the hotel worked out an agreement with a neighboring hotel and would call ahead to let them know we were headed over. It was a short walk and the weather was great. Staff is super. Downside: coffee stains in the dishwasher made me wonder how the dishes in the cupboard were cleaned before we arrived - I washed them in light of recent news reports on this issue. The room was overly warm -sunny side of building. I turned on the A/C resulting in an asthma attack - making me wonder if the filters need cleaning. So, I turned off the A/C. These were not reasons to down-rate the hotel because overall we really enjoyed our stay.

By , from Maine on May 15, 2016

5

rit parents...great place to stay

Family

We had stayed at other hotels in the Henrietta area...until we found this gem! It’s easy on and off Rt. 390 and within 5 miles of the campus is a bonus. We normally reserve a suite so there is always plenty of room, the beds mold to fit you and we take advantage of the free breakfast. There are meals also each night during the business week, we have not taken advantage of this benefit, but the selection is different each evening and looks appetizing. Lastly, I want to comment on the staff, very accommodating and always looking to help any way they can. Thanks much and we will see you soon!

By on Aug 22, 2015

Homewood Suites Rochester Henrietta

2095 Hylan Dr, Rochester, NY 14623
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