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Recent guest reviews

Good hitwl

The staff were very personable and helpful. The location was good--close to the airport and everything else we were visiting. The breakfast-in-a-bag was very good under the pandemic-related conditions, and the price very reasonable.

They advertise a free book breakfast buffet but there was none there were two or three sausage and egg sandwiches to be microwaved in a small refrigerator and that was the extent of the breakfast. Not what they advertised.

Bagged breakfast left a lot to be desired

Front desk gave me a room tgat was clearly occupied by a gentlemen. very upsetting. Family left the hotel early due feeling unwell after 4 hrs of stat.

Floor mat was dirty in bathroom. Room was not very clean.

Wish they had shared that as needed. Reservation for the pool earlier than they did

Staff was friendly. The place was clean. Check in was easy. Coffee and tea in the breakfast room. Grab and go breakfast in bags in lobby. Due to covid, breakfast area was closed.

The staff were very courteous and the room was comfortable. The breakfast was very nice, except the second morning the desk clerk (an elderly gentleman) didn't know about yogurt or fruit (both of which we had gotten the day before). No extra blankets available, no housekeeping the second day.

they let me checkin early and the breakfast was yummy

Furniture in room not up to date they are old and worn. Tight space in the room

Ample parking unlike hotels closer to city center.

Very nice staff and great service could not do enough for you

Hotel is right next to expressway, which is convenient. Parking is fine. Room was decently clean. Tub was dirty upon arrival. Breakfast was typical. Hotel was excessively loud with children running up and down the halls and using the ice machine outside our room (at 1am) to throw ice at each other. Staff observed this behavior and did nothing. Not bad, but will likely pick out another hotel next time I’m in town.

E Henrietta Rd Rochester NY

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Strong Memorial Hospital is within 2 miles (3 km) of Holiday Inn Express Rochester - University Area, an IHG Hotel while other popular attractions such as University of Rochester are within 3 miles (5 km). This 105-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and a 24-hour fitness center.


Dining

Free continental breakfast is included with your stay and awaits you each morning from 6:00 AM to 10:00 AM.


Rooms

All 105 air-conditioned rooms feature microwaves, refrigerators, and coffee makers. TVs come with cable channels and video-game consoles, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Other amenities include free local calls, safes, and ironing boards.


Property features

At Holiday Inn Express Rochester - University Area, an IHG Hotel, guests enjoy an indoor pool, a 24-hour fitness center, and free WiFi in public areas. You can put free parking to good use if you drive. Multilingual staff at the 24-hour front desk can assist with securing valuables, concierge services, and luggage storage. Additional amenities include a meeting room, a business center, and coffee/tea in a common area.

Room options

Room, 1 King Bed, Accessible, Non Smoking (Hearing)

1 King Bed | Sleeps 2

Room, 2 Queen Beds, Accessible, Non Smoking (Hearing)

2 Queen Beds | Sleeps 4

Executive Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Room, 1 Queen Bed, Accessible, Non Smoking (Hearing, Roll-In Shower)

1 Queen Bed | Sleeps 2

Guest reviews for Holiday Inn Express Rochester - University Area, an IHG Hotel

Everyone (15) Business (8) Couples (8) Family (30) Other (8) Friends (2)
5
Family

Good hitwl

By on Jul 25, 2021

5
Family

The staff were very personable and helpful. The location was good--close to the airport and everything else we were visiting. The breakfast-in-a-bag was very good under the pandemic-related conditions, and the price very reasonable.

By on Jun 23, 2021

4
Everyone

They advertise a free book breakfast buffet but there was none there were two or three sausage and egg sandwiches to be microwaved in a small refrigerator and that was the extent of the breakfast. Not what they advertised.

By on Jun 3, 2021

5
Family

Bagged breakfast left a lot to be desired

By on May 22, 2021

Review comment responded on May 24, 2021

Thank you for staying at the Holiday Inn Express. We appreciate your time and feedback and hope to see you again soon!

1
Family

Front desk gave me a room tgat was clearly occupied by a gentlemen. very upsetting. Family left the hotel early due feeling unwell after 4 hrs of stat.

By on May 18, 2021

Review comment responded on May 24, 2021

Thank you for staying at the Holiday Inn Express. We appreciate your time and feedback and will use it to improve our operations. We hope that you will give us a second chance to see you again soon!

5
Family

Floor mat was dirty in bathroom. Room was not very clean.

By on Apr 26, 2021

Review comment responded on May 11, 2021

Dear Anonymous Thank you for staying at the Holiday Inn Express. We appreciate your time and feedback and hope to see you again soon! Thank you.

5
Everyone

By on Apr 18, 2021

Review comment responded on May 11, 2021

Dear Anonymous Thank you for staying at the Holiday Inn Express. We appreciate your time and feedback and hope to see you again soon! Thank you.

4
Family with small children

Wish they had shared that as needed. Reservation for the pool earlier than they did

By on Apr 12, 2021

Review comment responded on May 11, 2021

Dear Anonymous Thank you for staying at the Holiday Inn Express. We appreciate your time and feedback and hope to see you again soon! Thank you.

3
Everyone

By on Jan 8, 2021

Review comment responded on Mar 8, 2021

Dear Jasmine, Thank you for staying at the Holiday Inn Express, We appreciate your time and feedback and we will use it to improve our operations, We hope to see you again soon! Thanks again.

5
Everyone

By on Aug 20, 2020

Review comment responded on Sep 14, 2020

Thanks for staying at the Holiday Inn Express. We appreciate your time and feedback! We hope to see you again soon!

Holiday Inn Express Rochester - University Area, an IHG Hotel

717 E Henrietta Rd, Rochester, NY 14623
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