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Recent guest reviews

Needs updating bad.. has no charger ports in the room , room is clean but older . Side tables worn down and bathroom shower was old . Pool is cool but cloudy . Staff was super nice . Overall nice place but just older .

The way the pool was in the middle of the hotel was beautiful

Good price, enough amenities for one night. Overall a good experience for one night COVID getaway.

It was ok Not having restaurant and bar opened caused our group to go elsewhere but understand dt covid

The one thing I loved about the property was the pool. Pulling in more towels

Very warm greeting, all staff engaging and friendly, informative on amenities and locations. Clean facility

Was very pleased with the quality and service of this hotel, surprisingly so. It is a Hilton Honors Hotel.

Overall was fine, little polishing around the edges

Good location. Stayed there before heading to Buffalo for a Bills game. Hotel was nice overall. Staff was great. Cool setup for pool in the middle of the hotel. Nice bar area. Only issue we had was some 2am bridesmaid drama in the hallway of our floor (the 4th). She was sobbing and her friends were consoling her in the hallway, rather than in a room or other space.

Reservation was for two beds (4 people ) they give us a handicap room with one bed and was terrible the way the concierge at night treat me he don’t have any people skills; when I ask for the manager he replied if besides him I see somebody else? “Is just me as you can see” and just rude attitude. So disappointed.

This hotel is a beautiful place We had a fantastic time

I have heard a lot of talk about how beautiful the rooms are. Our room was in the back. Tub look a bit old, stain on ceiling and one hand towel . The room remind us of other less expenses hotel. For the 128.00 room we was so looking for much more. It was really a surprise.

Upon my arrival found food and garbage under the desk. Bedsheets were not changed. After switching room, the sink and bath tub was clogged, after I expressed my concerns to the front desk, the issue was still there. It was horrible to shower with the water filled up the ankle. Totally not recommend this hotel.

The lobby/garden area was very nice, the check in cookie was delicious

Jefferson Rd Rochester NY

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Free airport shuttle
  • Indoor pool

DoubleTree by Hilton Rochester places you within 2 miles (3 km) of popular sights like Bill Gray's Regional Iceplex and Marketplace Mall. This 4-star hotel welcomes guests with 248 rooms and conveniences like an indoor pool, a 24-hour gym, and free in-room WiFi.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. Buffet breakfast is offered for a fee each morning from 6:00 AM to 10:30 AM.


Rooms

The 248 rooms have an array of amenities, including MP3 docks, refrigerators, and coffee makers. Guests can expect 32-inch LCD TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Free local calls, laptop-compatible safes, and ironing boards are also available.


Property features

Guests staying at DoubleTree by Hilton Rochester enjoy an indoor pool, a 24-hour gym, and free WiFi in public areas. There's RV, bus, and truck parking, as well as a free airport shuttle (available on request). The 24-hour front desk has staff standing by to help with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include conference space, a 24-hour business center, and a free grocery shopping service.

Room options

Standard, Two Double Beds

2 Double Beds | Sleeps 4

Standard, One King and One Sofa Bed

1 King Bed and 1 Double Sofa Bed | Sleeps 4

One King Bed, Non-Smoking, Accessible

1 King Bed | Sleeps 2

Junior Suite, 1 Bedroom

1 King Bed | Sleeps 4

Guest reviews for DoubleTree by Hilton Rochester

Everyone (15) Business (7) Couples (7) Family (14) Other (3) Friends (2)
4
Family

Needs updating bad.. has no charger ports in the room , room is clean but older . Side tables worn down and bathroom shower was old . Pool is cool but cloudy . Staff was super nice . Overall nice place but just older .

By on Jul 7, 2021

Review comment responded on Jul 7, 2021

Thank you for staying with us!

3
Everyone

By on Jun 22, 2021

Review comment responded on Jul 7, 2021

Thank you for staying with us!

5
Family with small children

The way the pool was in the middle of the hotel was beautiful

By on Mar 25, 2021

Review comment responded on Mar 26, 2021

Thank you for staying with us and we hope to see you again!

4
Family with small children

Good price, enough amenities for one night. Overall a good experience for one night COVID getaway.

By on Feb 28, 2021

Review comment responded on Mar 3, 2021

Thank you for staying with us and we hope to see you again!

5
Everyone

By on Nov 29, 2020

Review comment responded on Nov 30, 2020

Thank you for staying with us and we hope to see you again!

4
Family

It was ok Not having restaurant and bar opened caused our group to go elsewhere but understand dt covid

By , from Pa on Sep 15, 2020

Review comment responded on Sep 16, 2020

Thank you for staying with us and we hope to see you again!

4
Everyone

The one thing I loved about the property was the pool. Pulling in more towels

By on Jul 5, 2020

Review comment responded on Jul 9, 2020

Thank you for staying with us and we hope to see you again!

5
Everyone

By on Jun 14, 2020

Review comment responded on Jun 15, 2020

We appreciate your feedback and hope to see you again!

5
Business Business

Very warm greeting, all staff engaging and friendly, informative on amenities and locations. Clean facility

By on Mar 6, 2020

Review comment responded on Mar 18, 2020

Thank you for staying with us!

5
Family

Was very pleased with the quality and service of this hotel, surprisingly so. It is a Hilton Honors Hotel.

By on Nov 28, 2019

Review comment responded on Nov 30, 2019

We appreciate your feedback. Thank you for staying with us!

DoubleTree by Hilton Rochester

1111 Jefferson Rd, Rochester, NY 14623
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