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Recent guest reviews

Good

No room reserved for my reservation

ice machine was broken and no breakfast ready.

They were accommodating and the room was clean. Close to restaurants. Spectrum Cable TV was also a plus. The only downside was the bed was not comfortable for a long stay but for a few nights it would do.

Lots of things not available, not a family hotel anymore. Too many disruptions in the middle of the night.

We enjoyed the pool until someone "deposited" in it and my child jumped in at our scheduled morning time before it was checked and shut down.

Nice people that work there but horrible cleaners. Ring around tub and hair in tub.

The only thing that was nice about the hotel was ONE OF STAFF MEMBERS SHENA, WAS ABSOLUTELY HELPFUL AND VERY FRIENDLY! The other staff member was not friendly at all. The room looked better in photos than in person. My kids thought they would get in the pool, but didn’t because I overheard a staff member tell another customer that there was an “incident’ in the pool and had to clean it all out. The way it was said didn’t sit well with me. The vending machine had expired items. All the sodas was gone out the vending machine, except diet and when I got that...it was from 9/20/20!!! Down right awful and disappointing. Sorry to say, but will not recommend this hotel!!

The place is a dump. It is rundown, understaffed, and not worth the money. It is a construction zone. It did not match the pictures of the room. Breakfast was unacceptable. Room was not stocked and theu did have supplies to stock for silverware, towels, tissues. The tub did not drain. The door did not close correctly. The pool was closed one day for maintenance.

The hotel wash trash. People drinking and doing drugs right in front of the hotel. It was nasty and dirty and had bugs. Key card wouldn’t work. This hotel should not be on the list of places to stay. I left and stayed at another hotel

The telephone line was not connected in the room. Dust on the lamps. Smelled like smoke. Very old looking.

The front desk clerk was really nice and helpful. Her name is Sheryl, Sheree or something like that. Always nice to be greeted by a friendly face after a long drive. Keep up the good work you guys!! Also, the guy that cleaned my room (older black guy) was very helpful. Didn't have any cash to tip him for cleaning my room!!

E. Henrietta Rd Rochester NY

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Indoor pool
  • Fitness center

Strong Memorial Hospital is within 2 miles (3 km) of Country Inn & Suites by Radisson, Rochester-University Area, NY while other popular attractions such as University of Rochester are within 3 miles (5 km). This 89-room, 3-star hotel has conveniences like an indoor pool, free in-room WiFi, and free self parking.


Dining

For a nice break, mingle with other guests at the free manager's reception.


Rooms

The 89 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. 32-inch plasma TVs come with cable channels and DVD players, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Other standard amenities include free local calls, safes, and ironing boards.


Property features

At Country Inn & Suites by Radisson, Rochester-University Area, NY, guests enjoy features like an indoor pool, a fitness center, and free WiFi in public areas. If you drive, take advantage of free parking. The 24-hour front desk has staff standing by to help with tours or tickets, dry cleaning/laundry, and securing valuables. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a computer station.

Room options

Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Suite, 1 King Bed with Sofa bed, Non Smoking

1 King Bed and 1 Double Sofa Bed | Sleeps 3

Suite, 1 King Bed, Non Smoking, Jetted Tub

1 King Bed | Sleeps 2

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Guest reviews for Country Inn & Suites by Radisson, Rochester-University Area, NY

Everyone (39) Couples (6) Family (21)
4
Family

Good

By on Jun 13, 2021

Review comment responded on Jun 14, 2021

Thank you for the feedback. We appreciate it

1
Everyone

No room reserved for my reservation

By on May 25, 2021

Review comment responded on Jun 2, 2021

We will look into these issues and appreciate the feedback. Wed do apologize

2
Family with small children

ice machine was broken and no breakfast ready.

By on May 10, 2021

Review comment responded on May 10, 2021

Thank you for your feedback. We will look into the issues that you had.

5
Partner Couples

They were accommodating and the room was clean. Close to restaurants. Spectrum Cable TV was also a plus. The only downside was the bed was not comfortable for a long stay but for a few nights it would do.

By on Apr 22, 2021

Review comment responded on Apr 23, 2021

Thank you so much for your feedback. We appreciate it

3
Family Family

Lots of things not available, not a family hotel anymore. Too many disruptions in the middle of the night.

By on Apr 4, 2021

Review comment responded on Apr 5, 2021

We apologize for your experience but greatly appreciate your feedback and will look into the issues.

5
Family

We enjoyed the pool until someone "deposited" in it and my child jumped in at our scheduled morning time before it was checked and shut down.

By on Mar 28, 2021

Review comment responded on Mar 29, 2021

We again apologize for this incident and appreciate your feedback.

2
Family

Nice people that work there but horrible cleaners. Ring around tub and hair in tub.

By on Mar 26, 2021

Review comment responded on Mar 26, 2021

Thank you for bringing this to my attention and we will be looking into this issue.

2
Everyone

The only thing that was nice about the hotel was ONE OF STAFF MEMBERS SHENA, WAS ABSOLUTELY HELPFUL AND VERY FRIENDLY! The other staff member was not friendly at all. The room looked better in photos than in person. My kids thought they would get in the pool, but didn’t because I overheard a staff member tell another customer that there was an “incident’ in the pool and had to clean it all out. The way it was said didn’t sit well with me. The vending machine had expired items. All the sodas was gone out the vending machine, except diet and when I got that...it was from 9/20/20!!! Down right awful and disappointing. Sorry to say, but will not recommend this hotel!!

By on Mar 7, 2021

Review comment responded on Mar 8, 2021

Thank you for your feedback. We take issues like these very seriously. We will be looking into this.

1
Family Family with small children Family

By on Jan 4, 2021

Review comment responded on Feb 18, 2021

Thank your for your feedback.

5
Everyone

By on Nov 24, 2020

Review comment responded on Nov 27, 2020

Thank you for the great review. We appreciate the great feedback.

Country Inn & Suites by Radisson, Rochester-University Area, NY

797 E. Henrietta Rd, Rochester, NY 14623
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