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Recent guest reviews

Good stay, no issues. Staff was fantastic! only drawback - breakfast was not a full breakfast.

The front staff was AMAZING and super sweet! He was kind and helpful. The area is clean ad there is food all around. Quick drive into the city for entertainment. We will definitely stay here again.

This was a great stay for this price point. We weren't expecting any frills but the rooms were nicer than I expected. The mini fridge was larger than we expected. The shower head in the shower was incredible, don't skip the shower.

Great management

I liked the location and confy beds

The front desk staff were friendly and always available to offer assistance. There was no daily made service due to Covid-19, but when you saw them in the halls they were not friendly and unwilling to help with anything.

It was a quick check-in. The guest host was very nice

Great hotel friendly staff. Only issue is they don't collect garbage at the door and not alot of accommodations for food i.e. plastic silverware

Older building but quiet. Room was extremely clean. Their housekeeping is excellent

We had an issue with our room and the staff was very accommodating in changing our room!

Found a bedbug on the pillow. The hotel and Orbitz refunded my money without hassle. The hotel staff was courteous and did their best to be accommodating in the situation.

The staff was very helpful and polite. They helped me straighten out my membership and get me points

I had a problem and she fixed it immediately without hesitation

Our room smelled like cigarettes, covered up with room spray. We complained to the front desk, but the new person on staff didn't know what to do. The next day we complained again to a different person at the desk, who told us that the manager would call us - never got that call. Overall the hotel is getting run-down; the outside elevator button kept getting stuck, so the doors wouldn't close, so we stood in the elevator for awhile until we figured out the problem ourselves. The stairwells are filthy and smell of smoke. The base of one of the beds was hard metal, sticking out, and we both hit our shins on it and got bruises and abrasions. The hallways and breakfast area were hot. However, the breakfast and staff running the breakfast area were good.

Jefferson Rd Rochester NY

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Fitness center

Best Western Rochester Marketplace Inn places you within 2 miles (3 km) of Bill Gray's Regional Iceplex and Marketplace Mall. This 94-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.


Dining

Free on-the-go breakfast is served each morning from 6:00 AM to 10:00 AM.


Rooms

All of Best Western Rochester Marketplace Inn's 94 individually decorated rooms provide coffee makers, free local calls, and safes. Guests can expect 35-inch flat-screen TVs with cable channels and DVD players, along with free WiFi and wired Internet. Hair dryers, ironing boards, and desks are also available.


Property features

Best Western Rochester Marketplace Inn features a gym, free WiFi in public areas, and a 24-hour business center. You can put free parking to good use if you drive. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include free newspapers, laundry facilities, and a vending machine.

Room options

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Oversized Room)

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Guest reviews for Best Western Rochester Marketplace Inn

Everyone (30) Couples (3) Family (16)
5
Family with small children

Good stay, no issues. Staff was fantastic! only drawback - breakfast was not a full breakfast.

By on Aug 9, 2021

Review comment responded on Aug 11, 2021

Thank you for your feedback and thank you for staying with us.

5
Family

The front staff was AMAZING and super sweet! He was kind and helpful. The area is clean ad there is food all around. Quick drive into the city for entertainment. We will definitely stay here again.

By on Jun 29, 2021

Review comment responded on Jul 8, 2021

Thank You for choosing to stay with us and thank you for your feedback.

4
Partner Couples

This was a great stay for this price point. We weren't expecting any frills but the rooms were nicer than I expected. The mini fridge was larger than we expected. The shower head in the shower was incredible, don't skip the shower.

By on Jun 29, 2021

Review comment responded on Jul 8, 2021

Thank You for choosing to stay with us and thank you for your feedback.

4
Family

Great management

By on May 25, 2021

Review comment responded on May 31, 2021

Thank you for choosing to stay with us and thank you for your feedback.

4
Partner Couples

I liked the location and confy beds

By on Apr 28, 2021

Review comment responded on May 3, 2021

Thank you for your review. With different establishments near the hotel, like finding a meal, getting coffee, and shopping in real life, is made easy. We look forward to your next stay!

5
Everyone

By on Sep 20, 2020

Review comment responded on Sep 21, 2020

Thank you so much for your feedback about your stay at the Best Western Rochester Marketplace Inn. We are so happy you enjoyed your stay! We cannot wait to see you again soon.

4
Everyone

By on Sep 2, 2020

Review comment responded on Sep 5, 2020

Thank you so much for taking the time to review the Best Western Rochester Marketplace Inn! We look forward to your next visit with us!

4
Family

The front desk staff were friendly and always available to offer assistance. There was no daily made service due to Covid-19, but when you saw them in the halls they were not friendly and unwilling to help with anything.

By , from Los Angeles on Aug 15, 2020

Review comment responded on Aug 15, 2020

Thank you so much for staying with us at the Best Western Rochester Marketplace Inn. We are are always looking for places to improve in. We are so happy that the front desk was able to accommodate your needs during your stay. We hope to see you soon for your next stay!

4
Family

It was a quick check-in. The guest host was very nice

By on Aug 10, 2020

Review comment responded on Aug 15, 2020

We are so happy that your check-in was quick and efficient and that our guest service agent was very friendly. We pride ourselves on our friendly service. Thank you so much for your feedback! We hope to see you again soon at the Best Western Rochester Marketplace Inn.

4
Family Business Business

Great hotel friendly staff. Only issue is they don't collect garbage at the door and not alot of accommodations for food i.e. plastic silverware

By on Jul 21, 2020

Review comment responded on Aug 4, 2020

Thank you so much for your feedback and for choosing to stay at the Best Western marketplace Inn. We pride ourselves on our friendly staff and guest service. Your concerns will be addressed with the proper departments. Thank You

Best Western Rochester Marketplace Inn

940 Jefferson Rd, Rochester, NY 14623
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