Located within 2 miles (3 km) of Henrico Doctors' Hospital, The Westin Richmond is within 3 miles (5 km) of Shops at Willow Lawn. This 250-room, 4-star hotel has an indoor pool along with a 24-hour fitness center and free self parking.
This hotel serves as home to a bar, along with a restaurant that specializes in American cuisine. Order from 24-hour room service to satisfy your hunger without leaving your room. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 6 AM to 10:30 AM.
All 250 recently renovated rooms feature refrigerators, coffee makers, and free bottled water. 50-inch flat-screen TVs come with satellite channels and pay movies, and guests can stay connected with WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with down comforters ensure a restful night. Other standard amenities include laptop-compatible safes, phones, and ironing boards.
Guests staying at The Westin Richmond enjoy an indoor pool, a 24-hour fitness center, and free WiFi in public areas. If you drive, put free parking to good use. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, securing valuables, and concierge services. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.
Room was very nice. Only complaint is the lighting was fluorescent, dim, and horrible.
Older Westin, staff was great especially check in. The property needed a refresh, I’m surprised it wasn’t done this year when travel was slower and they had the time. Especially the bathroom was disappointing and the shower, the tile on the floor was not clean or maybe just old and needed to be replaced. Westin usually prides itself on the “spa like” bathrooms and amenities.
Front desk staff not overly friendly. They send you to worst rooms first and you have to get new room several times so you are in a quiet location with a walk in shower and not a bath tub shower. I had reserved and prepaid for a suite which also confirmed on phone but was not available upon timely check in and was told it was given to a higher level customer on rewards program. However once you are in room it is comfortable with nice bed, big tv and walk on shower. Plenty of easy close free parking up front. Front desk staff need to be friendlier and more welcoming. Good restaurant food but beer prices are high.
The room was nice, can't compain there. Just no reason to pay for club level. They didn't tell us all of the 'club level' perks don't exist right now due to covid, yet we still paid $50 more to get a 'club level' room.