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Recent guest reviews

The staff are amazing, very kind and accommodating! The parking was frustrating, only option is the expensive valet otherwise you’re on your own to find public parking. The pool was shut down due to renovations, this would have been nice if it was noted at the time of booking, kids were mad they couldn’t swim. Rooms were clean and very modern/comfortable.

Room was spacious and comfortable. Quiet rooms, well insulated from outside noise

The hotel, had no pool, fitness room, rooms service, or breakfast. Everything is under renovation and you can hear constant jack hammering throughout the day. I called the desk on the night of arrival and was told breakfast would be served int he morning only to find out the next morning that there was no breakfast. Not at all what I hoped for my wife's birthday getaway. At least it was clean.

Excellent customer service. Outstanding decor. Very attentive and providing support staff.

Unfriendly staff at check in. Not infoemation at At the che k in

Hotel was clean, check in in process was quick and pleasant, valet parking was fast and efficient, very happy

Nice sized room, good location, very comfortable, only downside was there was only valet parking at the hotel, so you have to park in public parking area

Overall experience was excellent. Friendly, efficient staff. Clean. Convenient location.

My room was above a very noisy bus stop. They moved me, no questions asked. Very comfortable bed and fast valet service.

The hotel was awesome but the parking is inconvenient. You have to valet so plan an extra $25 plus tip. Because of that, at check out time, be prepared to wait until 15-20 minutes for your car.

The pictures of this hotel does it no justice the rooms are beautiful with tall ceilings and large windows that actually work.

Hilton has a reputation for excellence but I probably will not choose them again. The staff were very friendly and professional but for the price of the room and the reputation I expected better. The parking situation was ridiculous and room wasn't cleaned like it should have been. Sorry to say I was not overly impressed.

Expensive hotel with nothing included. Had to pay extra for parking and breakfast. Hotel room had stained sheets and empty bottles left in the room from previous occupants. However hotel was in a convenient location and staff was very nice.

Excellent location close to the Capitol and Convention Center; great Breakfast!!

Hilton Richmond, Downtown! You can't beat the door to door, Hilton Shuttle service that operates till 10:00p.m.!

No problems. Our needs were happily met. Staff was pleasant and helpful. Amenities were good. A fun stay

The Richmond Hilton is in a wonderful location in the heart of Richmond and close to the convention center, restaurants and some of the historic museums of the Civil War that make Richmond a draw. Really enjoyed having a hotel shuttle take us to our restaurant and business appointment so that we did not need a cab. Nice, friendly and outgoing staff willing to offer any help at any time.

E Broad St Richmond VA

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Indoor pool
  • 24-hour fitness center

Located in Downtown Richmond, Hilton Richmond Downtown is adjacent to Greater Richmond Convention Center and within a mile (2 km) of other popular sights like Altria Theater. This 250-room, 4-star hotel welcomes guests with 3 restaurants, an indoor pool, and a 24-hour fitness center.


Dining

Enjoy dining at 1885 Cafe & Market, one of 3 onsite restaurants. Get an energy boost at the coffee shop/café, or grab a drink at the bar/lounge. Start each morning with full breakfast, available for a fee from 6:30 AM to 10:30 AM.


Rooms

Hilton Richmond Downtown's 250 recently renovated rooms provide refrigerators, coffee makers, and free newspapers. 55-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with down comforters ensure a restful night. Other amenities include safes, phones, and ironing boards. Housekeeping is available on request.


Property features

At Hilton Richmond Downtown, guests enjoy features like an indoor pool, a 24-hour fitness center, and free WiFi in public areas. Valet parking is offered for USD 30 per night. The 24-hour front desk has staff standing by to help with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include conference space, express check-out, and free newspapers.

Room options

Room, Business Lounge Access (Executive floor)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Deluxe Room, 2 Queen Beds, Accessible (Hearing accessible)

2 Queen Beds | Sleeps 4

Room, Accessible, Business Lounge Access (Executive floor)

1 King Bed | Sleeps 4

Deluxe Room, 2 Queen Beds, Accessible, Bathtub (w/ Bathtub)

2 Queen Beds | Sleeps 4

Guest reviews for Hilton Richmond Downtown

Everyone (17) Business (5) Couples (7) Family (7) Friends (2) Other (1)
3
Family

The staff are amazing, very kind and accommodating! The parking was frustrating, only option is the expensive valet otherwise you’re on your own to find public parking. The pool was shut down due to renovations, this would have been nice if it was noted at the time of booking, kids were mad they couldn’t swim. Rooms were clean and very modern/comfortable.

By on Jul 14, 2021

Review comment responded on Jul 16, 2021

Thanks for your visit and comments. We did have alerts and postings about our renovation, and pool closures on all booking channels, and most pre-arrival messages. I apologize you missed the messages. We should have pool back in a few weeks, and hope to see you on a future visit.

5
Business Business

Room was spacious and comfortable. Quiet rooms, well insulated from outside noise

By on Jun 19, 2021

Review comment responded on Jun 22, 2021

Thanks for your visit and feedback. We'll share with our team, and look forward to a future visit.

2
Family

The hotel, had no pool, fitness room, rooms service, or breakfast. Everything is under renovation and you can hear constant jack hammering throughout the day. I called the desk on the night of arrival and was told breakfast would be served int he morning only to find out the next morning that there was no breakfast. Not at all what I hoped for my wife's birthday getaway. At least it was clean.

By on Jun 9, 2021

Review comment responded on Jun 14, 2021

Thanks for your visit and feedback. We did have all alerts posted on expedia as to the pool and fitness under renovation. Our food outlets are open for breakfast and dinner, certainly we welcome additional info. on this visit, as well related to breakfast.

5
Everyone

Excellent customer service. Outstanding decor. Very attentive and providing support staff.

By on Sep 15, 2019

Review comment responded on Sep 18, 2019

Thanks for your visit and feedback. We hope to see you back again soon. John

3
Family

Unfriendly staff at check in. Not infoemation at At the che k in

By on Sep 2, 2019

Review comment responded on Sep 12, 2019

My apologies for your "3" review and unfriendly staff. Please reach out to us to "make it right" for you, or at least know who we can "coach" at the hotel. We typically are very friendly as per our top scores in this category with the brand.

5
Everyone

By on Feb 19, 2019

5
Everyone

Hotel was clean, check in in process was quick and pleasant, valet parking was fast and efficient, very happy

By on Nov 18, 2018

Review comment responded on Dec 11, 2018

Thanks for your visit and quick review. We hope to see you back soon.

4
Everyone

Nice sized room, good location, very comfortable, only downside was there was only valet parking at the hotel, so you have to park in public parking area

By , from Ladysmith, Va on Nov 9, 2018

Review comment responded on Nov 12, 2018

Dear Mark, Thanks for your visit and feedback, we hope to see you back again soon.

5
Everyone

By on Sep 30, 2018

4
Everyone

By on Aug 19, 2018

Hilton Richmond Downtown

501 E Broad St, Richmond, VA 23219
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