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Recent guest reviews

Pros: The hotel was clean and modern and offered a small continental breakfast. Staff was friendly. Cons: no housekeeping even though I requested it since we were there 3 nights/4 days. 2 towels for 3 people for 3 showers each? Nope. We used our own towels. Also we had the room next to the elevator/ice machine and it was noisy and high traffic. Some dude filled their BIG cooler with ice at 5 am so the machine was dispensing ice for 15 minutes. Another night there was some shenanigans at 12:30 with kids outside our door. The pool was tiny and had floaty things so we did not use it.

Liked most everything there except how loose the room door was in the track. Shook each time anyone on floor opened their doors.

Hotel is excellent bed is really nice rooms are very clean. Overall everything is great.

Camila at the front desk was great . The room and property were clean . The crowd staying there that particular weekend was respectful and quiet . Only thing different than listed in description was the breakfast situation, understandably so given the status of Covid 19. They did offer to-go baggies with just enough to get back on the road. I would stay again.

I could NOT turn off the heating/air-conditioning unit in my room. It cycled on and off all night. Very noisy. I am sure if I had contacted staff it could have been fixed, easily.

Stayed one night , Very clean and comfortable , staff is very polite , even if you are too picky about cleanliness - this hotel is superior clean

The hotel room was clean but very dated. The room heater was noisy and kept waking us up in the night when it would kick on. The breakfast was adequate.

This hotel is nice condition, clean and good breakfast.

We had driven through pouring rain for over 4 hours and the hotel was a perfect ‘port in the storm’.

Worst experience I have had at a hotel in a long time. Not much positive to speak of - room had a dingy smell, mildew on wall near desk, rusted light fixtures and vent in the bathroom, lacking staff at peak check in time (they only had one room available at my time of check in so it was no surprise it was going to be a busy day), exterior door near side parking lot did not allow entry so had to walk around to front of building where there are only a handful of spots and the breakfast was a disgrace (didn't have cereal or milk and the hot/bakery options couldn't have tasted more bland. I don't expect much from a Holiday Inn Express but this fell short of expectations for a 1 star hotel/motel.

Crowded, food service not good, no ADA rooms available although requested in Reservation. Also requested two bed room and a king bed was only unit available and wrongly indicated in Orbitz reservation.

Very comfortable hotel on route 36. Close to shopping and restaurants. Staff was friendly and quick. Breakfast as part of accommodation was quite nice.

Was very clean and quite. Extremely nice staff. I forgot to bring along my toothpaste, and they offered me one happily.

I paid for a standard room but was downgraded because I booked through Orbitz. Hotel didn't provide the room type I paid for and then provided no resolution to remedy the issue. Management refused to speak with me.

Hotel was nice, served its purpose. Not outstanding, but good.

Highway 36 East West Long Branch NJ

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Located within 2 miles (3 km) of Monmouth Mall, Holiday Inn Express Hotel & Suites West Long Branch, an IHG Hotel is within 3 miles (5 km) of Monmouth Park. This 128-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and free in-room WiFi.


Dining

Start your day off right with a free buffet breakfast.


Rooms

The 128 rooms are air-conditioned and have an array of amenities, including refrigerators, coffee makers, and free weekday newspapers. Guests can expect to find free WiFi and 32-inch flat-screen TVs with satellite channels and pay movies. Bathrooms have hair dryers and free toiletries. Free local calls, safes, and ironing boards are also available.


Property features

Guests of Holiday Inn Express Hotel & Suites West Long Branch, an IHG Hotel have access to an indoor pool, a fitness center, and free WiFi in public areas. If you drive, put free parking to good use. The 24-hour front desk has multilingual staff ready to help with dry cleaning or laundry, and answer any questions about the area. Additional amenities include a 24-hour business center, free newspapers, and laundry facilities.

Room options

Room, 1 King Bed, Non Smoking (Leisure)

1 King Bed | Sleeps 2

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Mobility, Roll-In Shower)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Standard Room

2 Double Beds | 1 King Bed | Sleeps 2

Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Guest reviews for Holiday Inn Express Hotel & Suites West Long Branch, an IHG Hotel

Everyone (14) Couples (15) Business (8) Family (18) Other (1) Friends (2)
4
Family

Pros: The hotel was clean and modern and offered a small continental breakfast. Staff was friendly. Cons: no housekeeping even though I requested it since we were there 3 nights/4 days. 2 towels for 3 people for 3 showers each? Nope. We used our own towels. Also we had the room next to the elevator/ice machine and it was noisy and high traffic. Some dude filled their BIG cooler with ice at 5 am so the machine was dispensing ice for 15 minutes. Another night there was some shenanigans at 12:30 with kids outside our door. The pool was tiny and had floaty things so we did not use it.

By on Jul 30, 2021

4
Everyone

By on Jul 17, 2021

4
Partner Couples

Liked most everything there except how loose the room door was in the track. Shook each time anyone on floor opened their doors.

By on Jul 12, 2021

Review comment responded on Jul 13, 2021

So sorry about the room door issue! We invite you to contact us with more information so we can identify your room number and fix the issue right away. Thank you and happy travels!

5
Everyone

By on Jun 25, 2021

5
Everyone

By on Sep 11, 2020

Review comment responded on Sep 14, 2020

Thank you!

4
Family

Hotel is excellent bed is really nice rooms are very clean. Overall everything is great.

By on Aug 25, 2020

Review comment responded on Aug 27, 2020

Thank you! We wish you safe and happy travels.

4
Everyone

By on Aug 4, 2020

Review comment responded on Aug 4, 2020

Thank you!

5
Family Friends

Camila at the front desk was great . The room and property were clean . The crowd staying there that particular weekend was respectful and quiet . Only thing different than listed in description was the breakfast situation, understandably so given the status of Covid 19. They did offer to-go baggies with just enough to get back on the road. I would stay again.

By , from Beacon NY on Jul 24, 2020

Review comment responded on Jul 27, 2020

Thanks!

4
Family Family

I could NOT turn off the heating/air-conditioning unit in my room. It cycled on and off all night. Very noisy. I am sure if I had contacted staff it could have been fixed, easily.

By on Mar 2, 2020

Review comment responded on Mar 2, 2020

We're so sorry about this disturbance! Please feel free to contact our staff anytime, day or night, and we'll do everything we can to ensure a comfortable and restful stay.

5
Family Family

Stayed one night , Very clean and comfortable , staff is very polite , even if you are too picky about cleanliness - this hotel is superior clean

By on Mar 25, 2019

Review comment responded on Apr 1, 2019

Thank you so much! We're picky about cleanliness too, so we understand. Happy travels!

Holiday Inn Express Hotel & Suites West Long Branch, an IHG Hotel

294 Highway 36 East, West Long Branch, NJ 07764
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