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Recent guest reviews

Clean rooms, quiet location. Plenty of restaurants

I thought the room was. clean. I did not like: 1. there was no grab bar anywhere near the tub, I am by no means handicapped, but I am old and have arthritis. A grab bar would have been nice. 2. The toilet didn't flush correctly. The water would swirl around but nothing went down. I had to fill the wastebasket with tub water and flush it manually. 3. I did not see one staff member with a mask on. The man delivering linen, the housekeeper, no one. This is totally unacceptable in this pandemic. I kept the "privacy" notice on my door all weekend so no one would enter my room. 4. There were a group of people hanging out on the benches in front in the front entrance. Some of them were there when I left at 7:30 am and were still there when I returned at 9pm. They were smoking cigarettes, which I cannot tolerate with my asthma. One man followed my daughter and I into the hotel and tried to get in the elevator with us. He was mumbling something unintelligible and laughing. We were a bit wary and did not let him in the elevator with us. I'm glad I had my car and did not have to wait for a ride.

It was very clean, very nice staff excellent selection for breakfast. The parking lot is a little dark in some areas so if you come in later at night it is a bit concerning not that it isn't safe but one usually like good lighting by their vehicle and walking with a senior person with a cane also so i would say everything was great just reconsider the lighting in the parking area a little more.

Everything ,Service , parking , food, clean, easy check in and out

Location was good for visiting family in Reading. Nice drive down Museum

The property was decent. The WiFi was horrible. Couldn’t do anything online.

Nothing but a great experience and great time at this hotel

Good location, good staff, breakfast had different items avaiable

Hotel was priced OK, but the area was very depressed, parking difficult and even after what seems to be an attempt at an update, the bathroom in my room was disgusting.

This is not a luxury hotel, but it is great for what it is. It is clean, comfortable and offers all the usual amenities one would expect. Rooms are spacious. I loved having both refrig and microwave in the room . The breakfast buffet is typical, but well maintained. Overall, it was perfect for my needs.

Always a nice place to ,clean friendly staff convent location great breakfast Would highly recomend

Although the staff and morning breakfast were great, the rooms have a very peculiar problem. According to the manager, they installed new outlets / power strips by the beds to help customers charge phones and other devices. However, when these new outlets were installed, the manager did not anticipate them making a 24/7 buzzing sound that is quite disturbing, even with white noise or the TV on. This made it practically impossible to sleep. I asked to move my room and they were very accomodating, but my other room had the same noise problem. Good people, good breakfast, not so good room when it comes to that unfortunate mistake made by the electrician.

The front desk person was smart, efficient, friendly, and fast. I had a very spacious and comfortable room with a king size bed.

Very clean, good service, VERY nice and affordable diner in parking lot, good location. Room comfort rating lower as mattresses and pillows average at best.

Great location easy to get to a lot of local dining

Nice hotel. Clean and efficient. Staff was very nice and polite.

Lancaster Pike Shillington PA

Hotel highlights

  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located 3 mi (4.9 km) from Reading Public Museum, Best Western Plus Reading Inn & Suites is within a 10-minute drive of other popular attractions like Berkshire Mall. This 140-room hotel welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi.


Dining

Start your day off right with a free full breakfast. Entertain your taste buds with bite to eat at the onsite restaurant, or chat with other guests at the free manager's reception.


Rooms

All 140 rooms provide microwaves, refrigerators, and coffee makers. TVs come with cable channels, and free WiFi keeps guests connected. Other standard amenities include free local calls, hair dryers, and safes.


Property features

Guests staying at Best Western Plus Reading Inn & Suites enjoy an outdoor pool, a fitness center, and free WiFi in public areas. Free parking is available if you drive. The 24-hour front desk has multilingual staff ready to help secure valuables, and answer any questions about the area. Additional amenities include conference space, a business center, and free newspapers.

Room options

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (1st Floor;Pet Friendly)

2 Queen Beds | Sleeps 4

Standard Room, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (with Sofabed)

1 Queen Bed and 1 Double Sofa Bed | Sleeps 4

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

1 King Bed | Sleeps 2

Guest reviews for Best Western Plus Reading Inn & Suites

Everyone (16) Couples (15) Business (3) Family (20) Other (3) Friends (2)
4
Everyone

Clean rooms, quiet location. Plenty of restaurants

By , from Pa on Sep 28, 2020

2
Family Family

I thought the room was. clean. I did not like: 1. there was no grab bar anywhere near the tub, I am by no means handicapped, but I am old and have arthritis. A grab bar would have been nice. 2. The toilet didn't flush correctly. The water would swirl around but nothing went down. I had to fill the wastebasket with tub water and flush it manually. 3. I did not see one staff member with a mask on. The man delivering linen, the housekeeper, no one. This is totally unacceptable in this pandemic. I kept the "privacy" notice on my door all weekend so no one would enter my room. 4. There were a group of people hanging out on the benches in front in the front entrance. Some of them were there when I left at 7:30 am and were still there when I returned at 9pm. They were smoking cigarettes, which I cannot tolerate with my asthma. One man followed my daughter and I into the hotel and tried to get in the elevator with us. He was mumbling something unintelligible and laughing. We were a bit wary and did not let him in the elevator with us. I'm glad I had my car and did not have to wait for a ride.

By , from Virginia Beach on Aug 17, 2020

4
Family Family

It was very clean, very nice staff excellent selection for breakfast. The parking lot is a little dark in some areas so if you come in later at night it is a bit concerning not that it isn't safe but one usually like good lighting by their vehicle and walking with a senior person with a cane also so i would say everything was great just reconsider the lighting in the parking area a little more.

By on Oct 7, 2019

Review comment responded on Oct 13, 2019

Dear Valued Guest, we highly value your opinion and I thank you sincerely for the time taken to share your comments. With your feedback you give us the chance to constantly review our services and better adjust them to the needs of our guests.We are extremely happy to know that our facilities fulfilled your expectations, as well as, the quality of service, provided by our staff. We do appreciate your recognition of our nice and clean rooms and our breakfast selections. we hope to see you again if ever in the reading area.- Warm Regards

5
Everyone

By on Sep 17, 2019

Review comment responded on Sep 20, 2019

Dear Valued Guest Thanks for staying with us. We appreciate your feedback!

5
Business Business

Everything ,Service , parking , food, clean, easy check in and out

By on Aug 13, 2019

Review comment responded on Aug 16, 2019

Dear Valued Guest, Thank you for choosing our hotel for your recent visit in the reading area. I was delighted to read your remarks regarding your whole experience. we hope to see you again in the future.

5
Everyone

By on May 27, 2019

Review comment responded on Jun 13, 2019

Thank you for staying with us, your feedback is important to us. We hope to see you again soon

4
Everyone

By on May 12, 2019

Review comment responded on Jun 13, 2019

Thank you for staying with us, your feedback is important to us. We hope to see you again soon

4
Everyone

Location was good for visiting family in Reading. Nice drive down Museum

By on Apr 13, 2019

3
Partner Couples Family

The property was decent. The WiFi was horrible. Couldn’t do anything online.

By on Apr 8, 2019

Review comment responded on Apr 11, 2019

Thank you for your feedback. We are sorry to hear that you had trouble with the wifi. We are working on an upgrade to our system this year.

5
Everyone

By on Jan 16, 2019

Best Western Plus Reading Inn & Suites

2299 Lancaster Pike, Shillington, PA 19607
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