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Recent guest reviews

You get what you paid for

The hotel is ok. The only thing is the noise coming from the nearby road can be bothering a little.

Extremely friendly and helpfully.

Great check in staff- very helpful and friendly!

The room was nice, but it was nothing special. It was clean when I arrived, but they did not clean it during the six days when I was there. I would have liked them to clean it every day. I asked an employee for extra bedding and she agreed to give me extra bedding, but then she did not do so. I had to ask someone else at a different time. They did finally give me extra bedding. The breakfast was good, but it was not hot - except the coffee. The coffee was hot.

Helpful staff

Stains on sheets, holes in sheets, on two of the days that I was there the locks didn't work. wake up call was 45 minutes earlier than I had asked for. It was grimy. I was worried about how dirty it was. I can understand that they won't clean the place during the time that I was there, but how about before you arrive?

The room was musty smelling, never cleaned and they only had two days that they supplied the continental breakfast. we stayed 5 days (4 too many in my opinion) i will tell my friends to go anyplace but there when they travel.

The building had a musty smell as soon as we walked in. Check-in went smooth. In our room it was apparent the room had been used a lot but wasn't given a thorough sanitation, during a pandemic this should be a requirement. Then we discovered the linens were stained badly. One pillow cover had blood stains, and the bottom/top sheets had multiple disgusting stains, to the point that we weren't sure if the linens had been laundered and changed prior to our arrival. A Call to the front desk said they would send someone right up, but after an hour and a half we went to the car and got a blanket and put it on top of the bed and slept on top of that. Luckily we travel with our own pillows so we had those. Nobody ever showed up to change the linens. The A/C was noisy making it even more difficult to sleep. The carpet in the room felt weird, so we kept our flip flops on. If there were any other rooms available nearby we would have moved. After several hours of restless sleep we got up at O'dark thirty, did not wait to see if there was a complimentary breakfast but probably wouldn't have partaken anyway, and on got back on the road. We would not recommend staying at this place.

Mold all over the walls in bathroom, smoke detector wrapped in plastic and not working. Bed linen stained and torn, carpet disgusting

On the morning of Checkout we had the hotel manager at our door before it was even time to be out. I felt completely rushed and pressured. He wasted at least ten minutes of our packing up and getting out time and then got evwn ruder when we were not finished in time. I felt completely looked down on by management and housekeeping.

Friendly staff but the hotel is old and smelly. I was lucky enough to have a room tucked away and relatively quiet which was good because there were people in the hallways late at night and someone blasting hip hop until 11pm. Definitely not worth the cost.

AC did not work well at all. Would shut off frequently. Staff was helpful and friendly. It’s an ok place for 1 night but anything longer I would recommend going elsewhere.

They wanted to charge me again for the room. The place was a motel not suites by any means. Was a 30 dollar motel at most.

old smelly and bedding sucks. Don't be fool by the pics online it's worst than motel 6.

Muy amiable. El personel es gracioso y educado. Ademas, las habitationes son limpia.

N Lacrosse St Rapid City SD

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • 24-hour front desk

Serena Inn & Suites- Rapid City is a short stroll from Pirate's Cove Adventure Golf and Rushmore Mall. This 114-room hotel has free breakfast along with conveniences like free in-room WiFi and free self parking.


Dining

Free on-the-go breakfast is served each morning from 7:00 AM to 9:30 AM.


Rooms

All 114 air-conditioned accommodations feature sitting areas. 42-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other standard amenities include free local calls, safes, and desks. Housekeeping is available on request.


Property features

Serena Inn & Suites- Rapid City features free WiFi in public areas and a TV in a common area. If you drive, take advantage of free parking. The 24-hour front desk has staff always at the ready.

Room options

Room

1 Queen Bed | Sleeps 2

Basic Room

2 Double Beds | Sleeps 4

Basic Room

1 Double Bed | Sleeps 2

Room

1 King Bed | Sleeps 2

Guest reviews for Serena Inn & Suites- Rapid City

Everyone (13) Couples (5) Family (11)
3
Family

You get what you paid for

By , from Dallas on Sep 16, 2021

4
Everyone

The hotel is ok. The only thing is the noise coming from the nearby road can be bothering a little.

By on Sep 7, 2021

5
Family

Extremely friendly and helpfully.

By on Sep 6, 2021

4
Partner Couples

Great check in staff- very helpful and friendly!

By on Aug 21, 2021

3
Everyone

The room was nice, but it was nothing special. It was clean when I arrived, but they did not clean it during the six days when I was there. I would have liked them to clean it every day. I asked an employee for extra bedding and she agreed to give me extra bedding, but then she did not do so. I had to ask someone else at a different time. They did finally give me extra bedding. The breakfast was good, but it was not hot - except the coffee. The coffee was hot.

By on Jul 31, 2021

4
Family Partner Couples

Helpful staff

By on Jul 28, 2021

1
Business Business

Stains on sheets, holes in sheets, on two of the days that I was there the locks didn't work. wake up call was 45 minutes earlier than I had asked for. It was grimy. I was worried about how dirty it was. I can understand that they won't clean the place during the time that I was there, but how about before you arrive?

By on Jul 28, 2021

2
Everyone

By on Jul 16, 2021

1
Partner Couples

The room was musty smelling, never cleaned and they only had two days that they supplied the continental breakfast. we stayed 5 days (4 too many in my opinion) i will tell my friends to go anyplace but there when they travel.

By on Jul 13, 2021

2
Partner Couples

The building had a musty smell as soon as we walked in. Check-in went smooth. In our room it was apparent the room had been used a lot but wasn't given a thorough sanitation, during a pandemic this should be a requirement. Then we discovered the linens were stained badly. One pillow cover had blood stains, and the bottom/top sheets had multiple disgusting stains, to the point that we weren't sure if the linens had been laundered and changed prior to our arrival. A Call to the front desk said they would send someone right up, but after an hour and a half we went to the car and got a blanket and put it on top of the bed and slept on top of that. Luckily we travel with our own pillows so we had those. Nobody ever showed up to change the linens. The A/C was noisy making it even more difficult to sleep. The carpet in the room felt weird, so we kept our flip flops on. If there were any other rooms available nearby we would have moved. After several hours of restless sleep we got up at O'dark thirty, did not wait to see if there was a complimentary breakfast but probably wouldn't have partaken anyway, and on got back on the road. We would not recommend staying at this place.

By on Jul 12, 2021

Serena Inn & Suites- Rapid City

2124 N Lacrosse St, Rapid City, SD 57701
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