Skip to main content
Beginning of main content

Recent guest reviews

Room was spacious and well equipped! Bed VERY comfy, and great pillows!

We first arrived to the hotel and while getting ready to stand in line to check in, you can hear the front desk clerk yelling at someone in the check in area. Hotel policy requires that people staying there must have ID for all customers for the purpose to monitor all guest coming in an out. We walked in and could hear her yelling at another guest who must have been going in an out, Saying, “better not come back, this is the third time seeing you.” Me and another person waiting to check in looked at each other in shock and embarrassment. That ordeal made my first impression of this place very low and quite rough. I continued and when I was at the counter to check in, I was told my room wouldn’t be ready (it was around 3pm). Another lady that was helping me said she would move rooms around to accommodate me, but that same lady that was yelling earlier told her NOT to move any rooms around. She didn’t listen to her so she finished accommodating me and I was able to check in. I appreciated that type of worker; one who remains courteous, friendly, calm and helpful without acting all discombobulated or yells around when it’s busy. Overall, the property has a nice indoor pool that can often become really crowded. They have a billiard and dart area you have to pay to play. Perkins restaurant is on property which was nice if you don’t want to go anywhere. They also have a bar on property too.

Old fashioned decor is very pretty.

Hotel charges a ten dollar destination fee. Pool was closed in spite of sign out front saying otherwise. Rooms were ok nothing special.

Nice

Nice place to stay

Had a great time. Karaoke night in the on-site bar was awesome.

I enjoyed my stay here! The staff were all very friendly. The water slid was fun and the pool was enjoyable. The room was clean. Will definitely be staying again!

We stayed here for one night and had a great time.

i liked it, it was a good place, its historic luxury

A little older but in good shape . parking lot is crowded

Antiquated rooms and decor, parking lot is not safely lit and lacks availability

Friendly staff. Nice pool with waterslide. No coffee in the morning was the only downer. A nice place.

Room was very musty and moldy smelling . Staff was courteous and did place us higher up on a floor where it wasn’t so musty . Rooms were as clean as some lower end hotels we’ve stayed at .

Clean hotel. Worth the money. We were well taken care of. Would stay there again.

Staff was friendly nice pool area good location to stores and restaurants

N Lacrosse St Rapid City SD

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Casino

Within a short walk of Pirate's Cove Adventure Golf, Grand Gateway Hotel is within a mile (2 km) of Rushmore Mall. This 3.5-star hotel welcomes guests with 132 rooms and conveniences like a casino, an indoor pool, and free in-room WiFi.


Dining

This hotel is home to a restaurant and a bar/lounge. Order from room service to satisfy your hunger without leaving your room. Start each morning with cooked-to-order breakfast, available for a fee from 6:00 AM to 1:00 PM.


Rooms

Grand Gateway Hotel's 132 rooms are air-conditioned and provide microwaves, refrigerators, and coffee makers. TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms have hair dryers and free toiletries. Other standard amenities include free local calls, laptop-compatible safes, and ironing boards. Change of towels is available on request.


Property features

Guests of Grand Gateway Hotel enjoy a casino, a nightclub, and karaoke. You can take advantage of free parking, along with an airport shuttle for a fee. The 24-hour front desk has staff standing by to help with tours/tickets and dry cleaning/laundry. Other amenities at this family-friendly hotel include an indoor pool, a fitness center, and a spa tub.

Room options

Superior Room, 1 King Bed

1 King Bed | Sleeps 2

Superior Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Guest reviews for Grand Gateway Hotel

Everyone (23) Couples (7) Family (14)
4
Partner Couples

Room was spacious and well equipped! Bed VERY comfy, and great pillows!

By on Jun 5, 2021

Review comment responded on Jun 8, 2021

Thank you, for a great review and our pillows are a big hit, and most of our beds are made in the USA and were endorsed by Opera and Julia Roberts. They are very heavy.

3
Family

We first arrived to the hotel and while getting ready to stand in line to check in, you can hear the front desk clerk yelling at someone in the check in area. Hotel policy requires that people staying there must have ID for all customers for the purpose to monitor all guest coming in an out. We walked in and could hear her yelling at another guest who must have been going in an out, Saying, “better not come back, this is the third time seeing you.” Me and another person waiting to check in looked at each other in shock and embarrassment. That ordeal made my first impression of this place very low and quite rough. I continued and when I was at the counter to check in, I was told my room wouldn’t be ready (it was around 3pm). Another lady that was helping me said she would move rooms around to accommodate me, but that same lady that was yelling earlier told her NOT to move any rooms around. She didn’t listen to her so she finished accommodating me and I was able to check in. I appreciated that type of worker; one who remains courteous, friendly, calm and helpful without acting all discombobulated or yells around when it’s busy. Overall, the property has a nice indoor pool that can often become really crowded. They have a billiard and dart area you have to pay to play. Perkins restaurant is on property which was nice if you don’t want to go anywhere. They also have a bar on property too.

By on Jun 1, 2021

Review comment responded on Jun 7, 2021

I am so sorry you had to experience this behavior, It is rare, they are usually so happy to wait on someone and assist.

5
Everyone

By on May 30, 2021

Review comment responded on Jun 9, 2021

Thank you for this great review!!!

3
Family Business Business

Old fashioned decor is very pretty.

By on May 10, 2021

Review comment responded on May 13, 2021

Thank you for staying with us, we appreciate the feedback.

4
Everyone

Hotel charges a ten dollar destination fee. Pool was closed in spite of sign out front saying otherwise. Rooms were ok nothing special.

By on May 7, 2021

Review comment responded on May 7, 2021

Anonymous, We actually do not charge the fee, the site you booked on does.If you book directly there is no destination fee applied. And yes unfortunately the pool was shut down for 2 weeks for yearly maintenance, it did open again on the 2nd of May.

5
Family

Nice

By on May 2, 2021

Review comment responded on May 2, 2021

Thank you for staying with us and the great review!

1
Everyone

By on May 1, 2021

Review comment responded on May 13, 2021

Sorry you didn't enjoy your stay, I hope you brought up the issues to the staff.

4
Partner Couples Business Business

Nice place to stay

By on Apr 20, 2021

Review comment responded on Apr 23, 2021

Thank you for staying with us, we appreciate your business.

5
Family

Had a great time. Karaoke night in the on-site bar was awesome.

By on Apr 15, 2021

Review comment responded on Apr 15, 2021

Thank you for staying with us, we appreciate your feedback.

5
Family

I enjoyed my stay here! The staff were all very friendly. The water slid was fun and the pool was enjoyable. The room was clean. Will definitely be staying again!

By on Mar 28, 2021

Review comment responded on Mar 30, 2021

We are so happy you enjoyed your stay. We look forward to seeing you again. Thanks for the great review!

url importing http://sso-opn.orbitz.com/Rapid-City-Hotels-Grand-Gateway-Hotel.h7897-p2.Hotel-Reviews
There was an error importing /Rapid-City-Hotels-Grand-Gateway-Hotel.h7897-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://sso-opn.orbitz.com/Rapid-City-Hotels-Grand-Gateway-Hotel.h7897-p2.Hotel-Reviews