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Recent guest reviews

Liked the housekeeping crew and the front desk crew, they were very helpful when I needed something. I liked the variety of gym equipment. The location of the hotel is great, it was in walking distance to most of the place we went.

Parking was difficult to find and unsafe. My car was broken into. A floor tile was loose in my room. The coffee shop was closed most mornings and the coffee servive in my room was not stocked. Dirty soap left in my bathroom. The bed was comfortable.

Loved being in the middle of the Bluegrass festival. Im not used to the guest rooms not being attended to daily. Nearly ran out of toilet paper and trash can overflowed. Fan filter in bathroom clogged with dust.

The property was old. Room was outdated. Need to modernize the facility. Staff were very polite and courteous.

I have just stayed in a budget hotel that had nicer rooms. At 5:00 pm my King room was not ready. THey offered a Queen.

A delightful stay in the middle of downtown but far less than the competitors...

Room wasn’t serviced for the 3 days I was there—no towels, toilet paper.

The hotel is worn down and dated. The room was around 91 degrees upon arrival. The thermostat did not work. Several calls to the front desk produced no help that evening. We had to sleep with the door to the hallway open and the room temp never went below 90. In the morning the front desk could not have cared less that we had problems. The hotel is too big for the inexperienced staff they have. I will stick with Hampton Inn. They know how to take care of a problem.

Location was great. Right in the middle of downtown very close to some really good restaurants

Great stay. I had a little trouble finding the parking deck at first, but the employees there helped me easily.

Clean room. Nice property. Decent price. Good location. Helpful staff. That's about it.

Unimpressive and bland. Front desk staff were not clear about parking directions...seemed totally disconnected. Called front desk next day on room phone but nobody picked up. You can do better.

The hotel was very clean and well maintained. The location was excellent with restaurants within walking distance and overall location was close proximity to nearly everything.

We loved the location, and even though the conference my husband was attending, was cancelled, we had a great time in Raleigh. The hotel and city, were pretty empty, and that was surreal! The staff was very polite, and professional. The hotel was very nice, and the room, very nice, clean, and comfortable. The only item I believe they could improve, was that I requested 2 hand towels one evening that were never delivered. Also one morning there were none in our cleaned room. When I did complain, they were delivered. There must have been a temporary shortage, understandable during the staff reductions due to coronavirus perhaps. We could not change travel plans so we stayed and enjoyed Raleigh and all the great restaurants and food halls!

Perfect place to stay if have an event to go to at the convention center. It was clean and convenient to restaurants. Would stay here again.

The location was excellent. The staff was friendly and helpful. Our room was a tight fit for 2 adults and two teenage girls, but we made it work. The lounge on the 17th floor was such a blessing, since we were busy and didn’t have time to sit down for regular meals.

Excellent place and great location. The staff was very friendly and helpful. The only thing I didn’t understand is that we didn’t get a continental breakfast and or free coffee in the lobby.

Beautiful building, lobby, great bar and coffee shop. Room was average, furniture was old, dust fell out of bathroom vent, room was humid, lacked proper ventilation.

S Salisbury St Raleigh NC

Hotel highlights

  • Walking distance to Raleigh Convention Center and Red Hat Amphitheater
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Fitness center

Located in Downtown Raleigh, Sheraton Raleigh Hotel is adjacent to Raleigh Convention Center and within a 10-minute walk of other popular attractions like Red Hat Amphitheater. This 3.5-star hotel has 353 rooms and welcomes guests with a restaurant, free in-room WiFi, and a gym.


Dining

This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, a full breakfast is served for a fee each morning from 7:00 AM to 11:00 AM.


Rooms

Sheraton Raleigh Hotel's 353 rooms are air-conditioned and provide coffee makers, free newspapers, and free local calls. Guests can expect free WiFi and LCD TVs with cable channels and pay movies. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Video-game consoles, safes, and ironing boards are other standard amenities.


Property features

Sheraton Raleigh Hotel features a gym, free WiFi in public areas, and conference space. Self parking is offered for USD 15.00 per day. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, luggage storage, and dry cleaning/laundry. Additional amenities include a business center, coffee/tea in a common area, and a computer station.

Room options

Traditional Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Traditional Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Club Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Club Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Guest reviews for Sheraton Raleigh Hotel

Everyone (17) Business (2) Couples (3) Family (12)
4
Everyone

Liked the housekeeping crew and the front desk crew, they were very helpful when I needed something. I liked the variety of gym equipment. The location of the hotel is great, it was in walking distance to most of the place we went.

By on Nov 15, 2021

2
Business Business

Parking was difficult to find and unsafe. My car was broken into. A floor tile was loose in my room. The coffee shop was closed most mornings and the coffee servive in my room was not stocked. Dirty soap left in my bathroom. The bed was comfortable.

By , from Palmyra on Oct 29, 2021

3
Family

Loved being in the middle of the Bluegrass festival. Im not used to the guest rooms not being attended to daily. Nearly ran out of toilet paper and trash can overflowed. Fan filter in bathroom clogged with dust.

By on Oct 5, 2021

Review comment responded on Oct 6, 2021

We are sorry your stay wasn't the best we could've made it. Thank you for you feedback and please give us another opportunity to make you stay that much better the next time.

5
Partner Couples

The property was old. Room was outdated. Need to modernize the facility. Staff were very polite and courteous.

By on Sep 12, 2021

Review comment responded on Oct 3, 2021

Thank you for your feed back.

4
Everyone

By on Aug 2, 2021

2
Family

I have just stayed in a budget hotel that had nicer rooms. At 5:00 pm my King room was not ready. THey offered a Queen.

By on Jul 25, 2021

Review comment responded on Jul 29, 2021

Thank you for your feedback!

5
Business Business

A delightful stay in the middle of downtown but far less than the competitors...

By on Jul 5, 2021

Review comment responded on Jul 5, 2021

Thank you for your feedback regarding your stay at Sheraton Raleigh Hotel. We look forward to seeing you in the near future.

2
Friends Business Business

Room wasn’t serviced for the 3 days I was there—no towels, toilet paper.

By on May 19, 2021

Review comment responded on May 19, 2021

Thank you for your feedback

1
Family

The hotel is worn down and dated. The room was around 91 degrees upon arrival. The thermostat did not work. Several calls to the front desk produced no help that evening. We had to sleep with the door to the hallway open and the room temp never went below 90. In the morning the front desk could not have cared less that we had problems. The hotel is too big for the inexperienced staff they have. I will stick with Hampton Inn. They know how to take care of a problem.

By on May 16, 2021

Review comment responded on May 17, 2021

Thank you for your feed back

5
Family with small children

Location was great. Right in the middle of downtown very close to some really good restaurants

By on May 12, 2021

Review comment responded on May 14, 2021

Thank you for your feedback.

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