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Recent guest reviews

Mattress worn out. Sagging to the middle and you roll into the dip. Noisiest air conditioner I’ve ever heard. Makes abnormal racket to go along with normal ac sounds. Hard to rest with that combo.

The staff and property were fantastic. Unfortunately on the floor I was rooming on there was someone smoking marijuana inside and the entire 3rd floor (including in the rooms) smelled like it. $180 for a hotel was a bit steep to smell marijuana all night with 2 children in my room. I could have stayed at a much cheaper location with the same results.

Nothing to really say about it..It was clean and nice

I am used to a complimentary breakfast. I skipped the breakfast and ate at McDonalds.

The desk clerk was very personable and professional.

Awesome location. Great staff and managers. Prompt service.

The Hotel is under construction, but there was no warning about it on the website. The main entrance is closed and you have to enter the hotel by a small side door with no easy access. There is dust and construction all over. The Elevators are straight out of a horror movie and the stairwells straight out of an even worse horror movie (never mind the smell). The Hot tub is not operational and covered...looks like a murder site taped off by police. The staff is nice and thanked me for my patience, tho I would have rather had a discount on the fare since this was definitely not the Hotel experience I thought I was paying for. At the very least hey should have offered a free breakfast (dust and all). The room was nice once you get past everything else, but for the money, avoid this "bates motel" (as my GF called it) and book somewhere else. Once the construction is finished hopefully it will be better.

Very nice hotel convenient to everything. Didn’t use the indoor pool or hottub but appeared nice

Excellent staff and localation. Will stay again in the future.

Great staff, we left our kindle behind and they returned it as soon soon as they found it. We appreciate their honesty and will return to the same hotel on our next visit.

nice hotel they just need to work on the food. But the room was awesome and so was the staff.

This hotel is old it could use some remodeling no ac in the elevator and it was dirty .most hotels offer you a bottle of water especially when come in from 95 degree weather .onstead they charge ore for it

We got the king room with the hot tub everything looked good be the hot tub need to be cleaned it had a ring we told the front desk and a nice lady came up and cleaned it the service was great the breakfast was good too

Great, friendly staff. Room was extremely clean and comfortable. Close to NC State and lots of restaurants. My new go to in Raleigh.

My family really enjoyed our stay at the Holiday Inn. Kids enjoyed the pool and the desk clerk was so nice to switch us from a King bed to double beds! I recommend this hotel.

Needed a place close to Cary. This hotel had a convenient location, was a great deal, and very clean. We would definitely stay again.

I was in Cary for a very brief visit over Christmas weekend. The staff was very, very pleasant. The room could have been better however. I did let the gentleman know about the bed frame and lamp at checkout but since I received this survey, I thought I would complete it. I usually don't like to complain but the bed frame was sticking out about 4-5 inches and I slammed my ankle on it and couldn't move for a few minutes. The lamp on the nightstand was duct-taped together and the bulbs were hanging down. I took a picture of it as it struck me funny at first and then just plain tacky. Last but certainly not least, the water in the shower barely was hot...it was warm, but not hot. Yet the sink water was scalding hot.

I was here for business. I did notice that the hotel is getting a makeover, and there was some new people at the front desk that seemed to give a rip about the speed of the internet which was my main complaint before.

I was expecting customer service when I checked in and what I got was a very wonderful experience from the moment I checked in I was only there for the night but I was welcomed in by the staff it was very clean amd inviting if I ever am in the same city I plan to stay in the same hotel

Dillard Drive Cary NC

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free uncovered self parking
  • Onsite dining
  • Indoor pool

Located in Southwest Raleigh within a 15-minute walk of Crossroads Plaza, Holiday Inn Hotel & Suites Raleigh / Cary, an IHG Hotel is within a few miles (5 km) of Lake Johnson. This 120-room, 3-star hotel welcomes guests with conveniences like an indoor pool, free in-room WiFi, and free self parking.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:00 AM to 9:30 AM and on weekends from 7:00 AM to 10:30 AM.


Rooms

All 120 air-conditioned accommodations feature 9 bedrooms. Guests can expect free WiFi and 40-inch flat-screen TVs with digital channels. Pillowtop beds sport Egyptian cotton sheets and pillow menus, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include sofa beds, microwaves, and refrigerators.


Property features

Guests of Holiday Inn Hotel & Suites Raleigh / Cary, an IHG Hotel have access to an indoor pool, a gym, and free WiFi in public areas. A stay here includes free parking. The 24-hour front desk has multilingual staff ready to assist with securing valuables and dry cleaning/laundry. Additional amenities include a 24-hour business center, coffee/tea in a common area, and free newspapers.

Room options

Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

1 King Bed | Sleeps 2

Standard Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed

1 King Bed | Sleeps 2

Standard Room

1 Double Bed | 1 King Bed | Sleeps 2

Guest reviews for Holiday Inn Hotel & Suites Raleigh / Cary, an IHG Hotel

Everyone (7) Business (4) Couples (7) Family (7) Other (4)
3
Family

Mattress worn out. Sagging to the middle and you roll into the dip. Noisiest air conditioner I’ve ever heard. Makes abnormal racket to go along with normal ac sounds. Hard to rest with that combo.

By on Aug 15, 2021

Review comment responded on Aug 31, 2021

I'm sorry for the inconvenient. We are taking measures to fix the problem. Thank you for staying with us. We appreciate You Choosing us.

4
Everyone

By on Jan 17, 2021

Review comment responded on Aug 31, 2021

We thank you for choosing to stay with us.

3
Family with small children Partner Couples Family

The staff and property were fantastic. Unfortunately on the floor I was rooming on there was someone smoking marijuana inside and the entire 3rd floor (including in the rooms) smelled like it. $180 for a hotel was a bit steep to smell marijuana all night with 2 children in my room. I could have stayed at a much cheaper location with the same results.

By on Sep 23, 2019

4
Family

Nothing to really say about it..It was clean and nice

By on Jul 15, 2019

5
Business Business

I am used to a complimentary breakfast. I skipped the breakfast and ate at McDonalds.

By on May 22, 2019

5
Everyone

The desk clerk was very personable and professional.

By on May 17, 2019

5
Family

Awesome location. Great staff and managers. Prompt service.

By on Mar 3, 2019

2
Everyone

The Hotel is under construction, but there was no warning about it on the website. The main entrance is closed and you have to enter the hotel by a small side door with no easy access. There is dust and construction all over. The Elevators are straight out of a horror movie and the stairwells straight out of an even worse horror movie (never mind the smell). The Hot tub is not operational and covered...looks like a murder site taped off by police. The staff is nice and thanked me for my patience, tho I would have rather had a discount on the fare since this was definitely not the Hotel experience I thought I was paying for. At the very least hey should have offered a free breakfast (dust and all). The room was nice once you get past everything else, but for the money, avoid this "bates motel" (as my GF called it) and book somewhere else. Once the construction is finished hopefully it will be better.

By , from NC on Jun 11, 2018

Review comment responded on Jun 19, 2018

Dear Yosele, On behalf of the staff here at Holiday Inn and Suites Cary, I want to personally apologize for the Hotel being under construction. It's never an easy process but your feedback gives us a chance to improve with these concerns. I've spoken with all of my department heads to ensure your concerns are addressed. Again, that you for your feedback and business. Kind regards, Pamela Stewart Guest Experience Champion

5

very nice hotel convenient to downtown

Everyone

Very nice hotel convenient to everything. Didn’t use the indoor pool or hottub but appeared nice

By , from Edgewater, MD on Dec 4, 2017

5

great location.

Everyone

Excellent staff and localation. Will stay again in the future.

By on Jun 29, 2017

Holiday Inn Hotel & Suites Raleigh / Cary, an IHG Hotel

5630 Dillard Drive, Cary, NC 27518
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