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Recent guest reviews

Everything here is beautiful and friendly staff

The Great and The bad. Great hotel overall. The great: check-in, nice equipped suite, gourmet food at the restaurants, decent main buffet, gourmet beach restaurant and service at the beach, gourmet drinks at the bars, wagon to the beach, kids retreat center, kindness of common staff members, clean water in the pools, well maintained grounds, no bugs in the room- yeah - even on the ground floor - zero bugs. Super friendly kids care stuff!!! Secure - very focused security at the beach - they do see everything and are helpful. Service at the beach - amazing. The bad: floors in rooms dirty - do not wear white socks -:) and don’t put things under the bed, don’t let your infant crawl, haha. Mini- buffet service - refill missed 2 times in 1 week. No water and no beer. 1 time I called and they brought. The second time I called twice - they said sure! But no service each time :-( they do not remove sea weed from the beach like some other hotels. Finally, I hate to disappoint - but unfortunately what should be their main hit or the main guest magnet - the Concierge service - well - all roads lead to Rome, and I should let you figure this out... Don’t be confused! Their eyes are on you :-)

I was actually upgraded to the Grand Reserve and I loved their all white structural theme. I also loved the food, the rooms were amazing, the service was top notch, everyone was friendly, and I felt safe! Overall had a great time. The only thing I did not like was that I did not feel the Dominican culture in the resort. I am of dominican descent and I expected to hear merengue and bachata music and be able to dance it. It was non-existent. If I wanted to hear classic pop music, I could easily do that in the states. I want them to be proud of the culture and showcase it a lot more, especially via the music. Other than that, it was a fantastic stay.

The property was very nice and clean, the staff as expected was very attentive and hospitable. The swim up suite was the best room we've ever experienced. The one bad thing in our vacation was the food which was a huge disappointment. The Meat Haus Restaurant cooked a very good Steak and the Mangu for breakfast was spot on. Other than that it lacked in every sense of the word.

Staff Service and attitude. Beautiful facility design, with plenty pool and rest areas, even shaded. Great favorite

Great: the people and the concierge service Good: Great beach and pools Bad: The facilities: we paid for The Reserve and had problems in 3 out of 3 rooms: water issues, ac not working. After that, we moved to the Palma Real and the rooms were better. The restaurants were "All Inclusive", but the good things were not included: Good steaks and seafood. This is our first and last Melia for sure!

Very elegant and high class. The minute you walk in, it sure feels like paradise! Our room was super big, clean, and modern. Everyone treated us kindly, you can tell customer satisfaction is their main priority. We even know the employees by heart. When we arrived, Alfonso greeted us with a smile and helped us with our luggage. Let's not talk about Yesica our guest services, she was very helpful and was there whenever we needed her. Yuri was mostly our waitress- always smiling and very attentive. The bartenders Julio and Yohandy were also attentive and very communicative! I'm gonna miss all these people. I would definately come back to this resort :)

Great amenities, child activities and people taking care of children were amazing. Well set up beach areas.

Staff was amazing, resort cleanliness, food quality, room comfort and overall service was wonderful. Next time we visit Punta Cana I won’t hesitate to use again. Couldn’t ask for a better vacation!

I thought the facility was pristine and the staff was lovely. The only thing I do not like has nothing to do with the facility- it it the aggressive harassing behavior of the people on the beach selling stuff. I know that is how they make a living but I hate feeling pressured.

PARADISE IN DR! CAN'T WAIT TO GO BACK! THE WHOLE PLACE WAS AMAZING.

Great! People are super friendly!!! And help . Food is great would think of going again

We truly had a great time the service at this hotel was exceptional.Gustavo will always follow up through out the day to make sure everything meets our needs. Cano the chef will make us whatever we asked for and will come out amazing.

Playa Bavaro Punta Cana La Altagracia

Hotel highlights

  • Walking distance to Cocotal Golf and Country Club and Palma Real Shopping Village
  • Free buffet breakfast
  • Free WiFi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) and in public areas
  • Free secured self parking

The Reserve At Paradisus Palma Real Resort All Inclusive places you within a 15-minute stroll of popular sights such as Cocotal Golf and Country Club and Palma Real Shopping Village. This 190-room, 5-star property welcomes business and leisure travelers with 5 outdoor pools, a private beach, and a golf course. It's connected to the convention center in central Punta Cana and also close to Bavaro Beach and Los Corales Beach.


Dining

Free buffet breakfast is served each morning from 6:30 AM to 11 AM. Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room, or meet other guests at the free daily manager's reception.


Rooms

The 190 accommodations feature balconies and afford space to spread out with living rooms and dining areas. TVs come with satellite channels, and free WiFi keeps guests connected. Beds are dressed in premium bedding and bathrooms offer jetted tubs, rainfall showers, hair dryers, and designer toiletries. Minibars, coffee makers, and free bottled water are also standard.


Property features

The Reserve At Paradisus Palma Real Resort All Inclusive features a private beach, a golf course, and a winery. There's free parking and a free beach shuttle. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive property include a full-service spa, 5 outdoor pools, and a casino.

Room options

The Reserve Presidential Suite for Adults Only (+16 years old)

1 King Bed | Sleeps 3

The Reserve Deluxe Ocean View Suite for Adults Only (+16 years old)

2 Double Beds | 1 King Bed | Sleeps 3

The Reserve Panoramic Ocean Front Junior Suite for Adults Only (+16 years old)

1 King Bed | Sleeps 3

The Reserve Two Bedroom Master Suite

2 Double Beds and 1 King Bed | Sleeps 7

Guest reviews for The Reserve At Paradisus Palma Real Resort All Inclusive

Everyone (53) Couples (13) Family (15) Friends (2)
5
Everyone

By on May 26, 2021

Review comment responded on Jun 7, 2021

Dear Guest, Thank you very much for your high rating and support. We are looking forward to welcoming you back soon. Kind regards,

5
Partner Couples

Everything here is beautiful and friendly staff

By on Apr 24, 2021

Review comment responded on Apr 26, 2021

Dear Guest, Thank you for taking the time to comment your experience and share it with our future visitors. It would be a pleasure for us to host you soon again. Kind regards

5
Everyone

By on Dec 7, 2020

Review comment responded on Dec 7, 2020

Dear Guest, Thank you very much for visiting us and your high evaluation. We're looking forward to welcoming you back soon. Kind regards

5
Everyone

By on Mar 2, 2020

Review comment responded on Mar 6, 2020

Dear Guest, Thank you very much for visiting us. We appreciate your five star evaluation and are looking forward to welcome you back soon. Kind regards

4
Everyone

The Great and The bad. Great hotel overall. The great: check-in, nice equipped suite, gourmet food at the restaurants, decent main buffet, gourmet beach restaurant and service at the beach, gourmet drinks at the bars, wagon to the beach, kids retreat center, kindness of common staff members, clean water in the pools, well maintained grounds, no bugs in the room- yeah - even on the ground floor - zero bugs. Super friendly kids care stuff!!! Secure - very focused security at the beach - they do see everything and are helpful. Service at the beach - amazing. The bad: floors in rooms dirty - do not wear white socks -:) and don’t put things under the bed, don’t let your infant crawl, haha. Mini- buffet service - refill missed 2 times in 1 week. No water and no beer. 1 time I called and they brought. The second time I called twice - they said sure! But no service each time :-( they do not remove sea weed from the beach like some other hotels. Finally, I hate to disappoint - but unfortunately what should be their main hit or the main guest magnet - the Concierge service - well - all roads lead to Rome, and I should let you figure this out... Don’t be confused! Their eyes are on you :-)

By , from Baltimore on Dec 1, 2019

Review comment responded on Dec 4, 2019

Dear TZ, Thank you very much for your honest feedback. We're glad to know that you enjoyed your time, the security, gastronomy, ''Kids Zone'' and pool. We share your concerns with the corresponding departments, in order to improve the experience our guests continuously. Please esxcuse the seaweed while mother nature rebuilds our beaches. The seaweed is important to create dunes and conserve sand. Anyway we try to keep our beach clean with daily cleanings and special seaweed net. We hope to get the chance to welcome you back soon. Kind regards

5
Family Family with small children Partner Couples

I was actually upgraded to the Grand Reserve and I loved their all white structural theme. I also loved the food, the rooms were amazing, the service was top notch, everyone was friendly, and I felt safe! Overall had a great time. The only thing I did not like was that I did not feel the Dominican culture in the resort. I am of dominican descent and I expected to hear merengue and bachata music and be able to dance it. It was non-existent. If I wanted to hear classic pop music, I could easily do that in the states. I want them to be proud of the culture and showcase it a lot more, especially via the music. Other than that, it was a fantastic stay.

By , from New York on Sep 7, 2019

Review comment responded on Sep 11, 2019

Dear Marlene, Thank you for visiting our new property The Grand Reserve at Paradisus Palma Real. It's great to know that you enjoyed everything and also your stay. The safety and welfare of our guests matter to us. We're happy that you received the cordial and excellent service all of our guests deserve. Be assured that we'll share your words with everyone. We understand your concern. Allow us to explain that the playlist of a resort depant at the concept and design. We'll take your remark into account. Kind regards

3
Family

The property was very nice and clean, the staff as expected was very attentive and hospitable. The swim up suite was the best room we've ever experienced. The one bad thing in our vacation was the food which was a huge disappointment. The Meat Haus Restaurant cooked a very good Steak and the Mangu for breakfast was spot on. Other than that it lacked in every sense of the word.

By on Aug 21, 2019

Review comment responded on Aug 22, 2019

Dear Cris, Thank you for your feedback. We're glade that you like our property and you Swim up Suite with private pool entrance and patio. We regret that we couldn't meet your expectations with our food offer. We'll take your remark into account. We hope to welcome you soon again and we'll stay at your disposal. Kind regards

5
Family with small children

Staff Service and attitude. Beautiful facility design, with plenty pool and rest areas, even shaded. Great favorite

By on Jul 11, 2019

Review comment responded on Jul 11, 2019

Dear Laura. Thank you for your excellent rating and kind words, we are honored that you will recommend our resorts on property. Warm regards from Punta Cana

2
Family with small children

Great: the people and the concierge service Good: Great beach and pools Bad: The facilities: we paid for The Reserve and had problems in 3 out of 3 rooms: water issues, ac not working. After that, we moved to the Palma Real and the rooms were better. The restaurants were "All Inclusive", but the good things were not included: Good steaks and seafood. This is our first and last Melia for sure!

By on Jun 14, 2019

Review comment responded on Jun 17, 2019

Dear Guest. We would like to start by thanking you for the time you invested to share your comments and thoughts with us. However, we deeply regret to hear we were not able to meet your expectations. We are sorry if our accommodations and services were not up to the standards you expected. We will discuss your comments with the departments involved, since our goal is to offer you a perfect getaway. We reiterate our apologies and really hope you change your mind and give us another opportunity to welcome you and offer you the unforgettable experience you deserve. Sincerely, Guest Experience Director

5
Everyone

By on Jun 13, 2019

Review comment responded on Jun 13, 2019

Dear guest, Thank you very much for your 5 star rating. We appreciate your valuable time to rate our resort. Warm regards from Punta Cana, Guest Experience Director

The Reserve At Paradisus Palma Real Resort All Inclusive

Playa Bavaro, Punta Cana, La Altagracia 23000
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