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Recent guest reviews

Rooms are very clean and organized. The food is amazing ( loved the hibachi restaurant). Very good customer service .

Beautiful hotel, food was excellent. Nice choice of restaurants. Would have been better if we didn’t have to make a line everyday to reserve at restaurants. The rooms are amazing, everything is new and they even provide toothbrushes and shaving sets in the room. Drinks were delicious and the service at the bars was excellent. They don’t have drink service by the pools and beach, you have to get your own drinks at one of the pool bars. I had a back massage with Elsie at the spa and it could easily have been the best massage I’ve ever had. The hotel is a little quiet during the day but the entertainment at night was nice. We had a nice time at the Disco Nightbar. We did the fast boat ride with “El Pollo” he was the best, he even took pictures and videos of us snorkeling and driving the boat with a go pro without us even asking. Awesome ride that lasts 2 hours. First you get to drive, he takes you to an amazing spot for snorkeling, to see the dolphins and to a beach, all at your own pace. The hotel does not have a nice beach, but we did kayaking and found some nice sand banks to get off and swim and the dolphin reserve is right next door so you can actually see them just by kayaking around it, so we found fun activities to do in the water. I would definitely recommend if the beach is not a dealbreaker for you. All in all we had a relaxing and entertaining mini vacation, they have great employees and great service to make sure you have a great experience.

The food was good

I like the friendly atmosphere, each department has its own uniform and professional. I like the variety of food, activities and water options. I didn’t like that there was no smoking section, people were smoking every where. Also, most activities was in Spanish. I stayed there 6 nights.

Pros- This resort was absolutely gorgeous, its a new resort, huge resort with great amenities. The food and resturants were all great( total of 4 restaurants), the hibachi was my favorite, the resort has 3 huge pools and you can also have your own private pool at your room which was cool. They have slides for the kids, Kids will love this place. The entertainment was cool, they did their best to entertain us. The price is very fair, i believe it will go up, this resort has the potential to charge up the price because its a gorgeous place. The staff were all nice, Please TIP if you can, the spa is a must do with "Flor" she is an awesome massuese, and as far as the guest services "Jennifer" is the person you want to help you with everything and anything, above and beyond service, i will return to this place for sure Cons 1. The beach, the seaweed has taken over the region there, 2. The timeshare people on the attack (but new resort, so of course get ready for this, but it is not mandatory to attend any offers)..I politely said No and they stood away

the hotel is absolutely gorgeous and cleaned . it smelled and looked clean everywhere. the food was delicious the staff was friendly i definitely would stay here again i just have one recommendation i would love to see pool parties and pool activities but i definitely love this hotel

Clean organize good food!!

A beautiful beach front property. The decor were amazing. There is something to do for every member of your family with day, evening and night activities. Actually, you don't even leave the resort.

Everyone was very friendly ,energetic and extremely helpful. The food was delicious. My room was beautiful and very clean. Thank you to the whole Serenade crew

I loved staying at serenade! It was amazing! I was afraid the food wouldnt be good enough but it was so delicious! Everyone is so friendly! The room was huge and the bathroom as well! My room had the outdoor swimming pool!

Atmosphere a staff was very welcoming

This resort is awesome for my opinion i dont know why there was so many negative reviews if i could give it 10 stars i would all of the staff are very friendly service was excellent i always had a drink in my hand mini bar was always filled they cleaned the room everyday and they always had activities definitely would go again i enjoyed it

Serenade review 9/3-9/8 Much needed vacation. 4.3 out of 5 The good-Absolutely spotless resort. Every single employee was beyond friendly, warm, accommodating and welcoming. Although there was somewhat of a language barrier, basic Spanish will get you by. For the most part the food was outstanding. The steakhouse, hibachi, buffet and Mexican restaurants were all very good. Big portions! The Mediterranean restaurant was a letdown (the octopus and lamb were the highlights, everything else left something to be desired). The Italian restaurant was good except the service happened to be poor the night we went. No one came to take out dessert orders. The back pool was absolutely fantastic. Extremely relaxing. The water slides were really fun as well. I’d recommend buying a bottle or two at the airport to drink at the resort. While it was all inclusive, the drinks were fair. The pina coladas were refreshing but the rest of the alcoholic beverages tasted watered down. The two biggest downfalls were the sewage smell (some people said it was the algae/seaweed smell from the beach) and the pillows in the rooms were terrible. I had a room with a swim out pool which was fantastic except there is minimal privacy between rooms/pools. I like the size of the resort as it was manageable to go back and forth should you need to go back to your room quickly. During the weekends it is mostly locals. Weekdays were many more tourists. Overall it was a fantastic trip, a beau

Property was nice, the room was like advertised. Food was really good. On the other hand Service at the restaurants wasn’t great. The down side is the beach.

The Hotel is Beautiful, the Structure facility was new, the restaurant made good excellent food. I didnt like the Customer Services staff not trained at all, the beach we not able to go in.

This place is okay still missing a lot to be a 5 stars

The resort is okay - not great, not horrible. Everything is so-so. There are foul odors that linger throughout the lobby (sewage, fishy, etc.). Some staff is nice, others are not so nice. Almost no one spoke English, which was okay for me because I speak Spanish, however, my partner was not able to communicate without me at all really. The pool bars are not actually pool bars because they don’t serve you inside the water. You have to get out of the pool, put your mask on, and walk to the other side of the bar to get a drink. I will say, however, when we first got there, that the “garden view” room we booked was really not a garden view. The view is of an empty field with construction. Reception was able to change us to a better room with a pool view, so that was nice. Other than that, eh. Also, covid tests are not free like most other resorts. They’re $35/person, which is a rip off since you need to get one if you’re from the U.S. to travel back. The most disappointing part was the beach, which isn’t the hotel’s fault. If you’re going for the beach (as most people are), it is totally unusable due to the seaweed. You cannot step foot in the ocean because the beach is absolutely filled with seaweed. Lastly, though I expect hotel store prices to be hiked up, they’re a little ridiculous here. Their small bottles of sunscreen, aloe, etc. are $20 , so make sure you have that if you plan to stay here. Overall, the hotel is mediocre.

Clean property, friendly staff and good food

Carretera Cabeza de Toro Punta Cana La Altagracia

Hotel highlights

  • Steps from Cabeza de Toro Beach
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Serenade Punta Cana Beach & Spa Resort - All Inclusive places you next to Cabeza de Toro Beach and within a 15-minute walk of Bavaro Lagoon. This 603-room, 4.5-star property welcomes business and leisure travelers with 3 outdoor pools, a private beach, and a full-service spa.


Dining

Free buffet breakfast is served each morning from 7:00 AM to 10:30 AM. Enjoy dining at Buffet Principal, one of 6 onsite restaurants. Order from room service to satisfy your hunger without leaving your room.


Rooms

All of Serenade Punta Cana Beach & Spa Resort - All Inclusive's 603 rooms are air-conditioned and have an array of amenities, including balconies, minibars, and coffee makers. Guests can expect free WiFi and 65-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers, free toiletries, slippers, and bathrobes. Ceiling fans, safes, and phones are other standard amenities. Change of towels is available on request.


Property features

Serenade Punta Cana Beach & Spa Resort - All Inclusive features a private beach, a full-service spa, and 3 outdoor pools. You can put free parking to good use if you drive. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive property include a free water park, a children's pool, and a gym.

Room options

Luxury Suite

2 King Beds and 1 Double Sofa Bed | Sleeps 5

Luxury Suite

2 King Beds and 1 Double Sofa Bed | Sleeps 4

Luxury Suite

2 King Beds and 1 Double Sofa Bed | Sleeps 5

Luxury Room, Pool Access

2 Double Beds | 1 King Bed and 1 Double Sofa Bed | Sleeps 1

Guest reviews for Serenade Punta Cana Beach & Spa Resort - All Inclusive

Everyone (11) Couples (13) Family (12)
5
Family

Rooms are very clean and organized. The food is amazing ( loved the hibachi restaurant). Very good customer service .

By , from Edgewater on Oct 22, 2021

4
Partner Couples

Beautiful hotel, food was excellent. Nice choice of restaurants. Would have been better if we didn’t have to make a line everyday to reserve at restaurants. The rooms are amazing, everything is new and they even provide toothbrushes and shaving sets in the room. Drinks were delicious and the service at the bars was excellent. They don’t have drink service by the pools and beach, you have to get your own drinks at one of the pool bars. I had a back massage with Elsie at the spa and it could easily have been the best massage I’ve ever had. The hotel is a little quiet during the day but the entertainment at night was nice. We had a nice time at the Disco Nightbar. We did the fast boat ride with “El Pollo” he was the best, he even took pictures and videos of us snorkeling and driving the boat with a go pro without us even asking. Awesome ride that lasts 2 hours. First you get to drive, he takes you to an amazing spot for snorkeling, to see the dolphins and to a beach, all at your own pace. The hotel does not have a nice beach, but we did kayaking and found some nice sand banks to get off and swim and the dolphin reserve is right next door so you can actually see them just by kayaking around it, so we found fun activities to do in the water. I would definitely recommend if the beach is not a dealbreaker for you. All in all we had a relaxing and entertaining mini vacation, they have great employees and great service to make sure you have a great experience.

By on Oct 21, 2021

4
Partner Couples

The food was good

By , from Richmond on Oct 17, 2021

4
Family

I like the friendly atmosphere, each department has its own uniform and professional. I like the variety of food, activities and water options. I didn’t like that there was no smoking section, people were smoking every where. Also, most activities was in Spanish. I stayed there 6 nights.

By on Oct 17, 2021

5
Partner Couples

Pros- This resort was absolutely gorgeous, its a new resort, huge resort with great amenities. The food and resturants were all great( total of 4 restaurants), the hibachi was my favorite, the resort has 3 huge pools and you can also have your own private pool at your room which was cool. They have slides for the kids, Kids will love this place. The entertainment was cool, they did their best to entertain us. The price is very fair, i believe it will go up, this resort has the potential to charge up the price because its a gorgeous place. The staff were all nice, Please TIP if you can, the spa is a must do with "Flor" she is an awesome massuese, and as far as the guest services "Jennifer" is the person you want to help you with everything and anything, above and beyond service, i will return to this place for sure Cons 1. The beach, the seaweed has taken over the region there, 2. The timeshare people on the attack (but new resort, so of course get ready for this, but it is not mandatory to attend any offers)..I politely said No and they stood away

By on Oct 7, 2021

5
Family

the hotel is absolutely gorgeous and cleaned . it smelled and looked clean everywhere. the food was delicious the staff was friendly i definitely would stay here again i just have one recommendation i would love to see pool parties and pool activities but i definitely love this hotel

By on Oct 7, 2021

5
Partner Couples

Clean organize good food!!

By on Oct 5, 2021

5
Friends

A beautiful beach front property. The decor were amazing. There is something to do for every member of your family with day, evening and night activities. Actually, you don't even leave the resort.

By on Oct 4, 2021

5
Family

Everyone was very friendly ,energetic and extremely helpful. The food was delicious. My room was beautiful and very clean. Thank you to the whole Serenade crew

By on Oct 1, 2021

5
Everyone

I loved staying at serenade! It was amazing! I was afraid the food wouldnt be good enough but it was so delicious! Everyone is so friendly! The room was huge and the bathroom as well! My room had the outdoor swimming pool!

By on Sep 19, 2021

Serenade Punta Cana Beach & Spa Resort - All Inclusive

Carretera Cabeza de Toro, Punta Cana, La Altagracia 23000
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