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Recent guest reviews

The keys was very hard to enter

Entertainment was very poor if you looking for a senior citizens place that is perfect place. Ask for clean towels told me they are close for the day. Room service at night awful not eatable at all. Never will go back to this hotel. Was in riu Macao many times before it used to be a real nice place to go not anymore at all.

If you are going to enjoy the beach, don't even try it.,,,it's just pure seaweed

I love my jacuzzi tht was on my balcony. I didnt like tht my ac didnt work but for only one day really

Could have used at least one more dinner options. When you stay a week meals become repetitive. Poolside entertainment was super lacking. I’ve stayed at other Rius that have offered better poolside entertainment.

We loved no kids... We loved the staff, we didn’t like the beds to much, and needs a little updating or painting,

We did get to visit the hotel and could use the pool. They overbooked, note this is what i say . They said didn’t have the room we Booked. They moved us to Riu Palace Bavaro in the Villas all adult area . This actually worked out well in the long Run.

Excelente comida, servicio y entretenimiento a bajo precio.

just not what i expected from a RIU . Food was ok but not exceptional, can't compare to the Riu in Aruba

Customer service is excellent. All of our trips combined don't add up to the way we were taken care of at this resort.

In terrms of size, population density on the beach, quality of the beach, food, room conveniences, this is the best all-inclusive hotel I have experienced. Sure, I never tried super-expensive ones. But this one is the best for the money

Nice and clean resort. Friendly and helpful staff.

Nice Hotel on the beach. The ocean is literally 1 minute walk and the waters a very calm. Very pleased with the location. On top of that beiyng an adult only it's very clean and very accommodating

I had a great time at this hotel. The pools, the beach and the food were great. I would love to come back.

Not too small, not too large. Very easy access to the beach, 3 pools - for all age groups within the adult market. Quiet if you want to rest but enough activities to be entertained day and night if you wanted to participate.

The overall experience was ok. Our a/c went out twice. It took almost all day to get it up and running. The bathroom could have been cleaner. There was mold on the shower head. Asked for it to be cleaned or changed and it never was done. The ironing board was also dirty and moldy. The staff did change it out for us. The grounds and scenery were very nice and kept clean.

Playa Arena Gorda Punta Cana La Altagracia

Hotel highlights

  • Walking distance to Arena Gorda Beach
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Arena Gorda Beach is a short stroll from Riu Palace Macao – Adults Only All Inclusive, and other popular attractions like Iberostar Golf Course are within a couple of miles (3 km). This 364-room, 4-star property has 2 outdoor pools along with a full-service spa and a free water park.


Dining

Enjoy dining at El Patio, one of 5 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


Rooms

The 364 accommodations feature balconies or patios and afford space to spread out with a separate bedroom. Guests can expect to find free WiFi and flat-screen TVs with satellite channels. Bathrooms have hair dryers, free toiletries, and slippers. Free minibar items, coffee makers, and free bottled water are other standard amenities.


Property features

Riu Palace Macao – Adults Only All Inclusive features a full-service spa, 2 outdoor pools, and a free water park. Free parking is included with your stay. Multilingual staff at the 24-hour front desk can assist with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this adults-only property include a nightclub, a gym, and a sauna.

Room options

Suite (C)

1 King Bed | Sleeps 2

Junior Suite (Superior, B2C CAN)

2 Double Beds | 1 King Bed | Sleeps 3

Junior Suite (E)

2 Double Beds | 1 King Bed | Sleeps 3

Junior Suite (Deluxe, U)

2 Double Beds | 1 King Bed | Sleeps 3

Guest reviews for Riu Palace Macao – Adults Only All Inclusive

Everyone (27) Couples (37) Family (15) Other (4) Friends (13)
4
Family

The keys was very hard to enter

By , from Woburn on Nov 11, 2021

2
Family

Entertainment was very poor if you looking for a senior citizens place that is perfect place. Ask for clean towels told me they are close for the day. Room service at night awful not eatable at all. Never will go back to this hotel. Was in riu Macao many times before it used to be a real nice place to go not anymore at all.

By on Oct 23, 2021

Review comment responded on Oct 27, 2021

Dear Adam, Thank you for choosing RIU again and for sharing your concerns with us! We regret that your stay at our hotel did not fulfil your conception in some aspects, as our priority is to provide a professional service at all times and to ensure a relaxing stay to all of our visitors. We are sorry to read you were not satisfied with our entertainment program as we try to offer shows and activities that cater to a wide range of ages and nationalities. Your impressions will be forwarded to the responsible department to be taken into account for future improvement as we truly hope to have the pleasure of welcoming you back again soon in one of our Worldwide premises to regain your trust in our brand and services. Please receive our warmest regards, Hotel Riu Palace Macao Online Reputation Manager

4
Everyone

By on Aug 21, 2021

5
Family

If you are going to enjoy the beach, don't even try it.,,,it's just pure seaweed

By on Aug 3, 2021

4
Everyone

I love my jacuzzi tht was on my balcony. I didnt like tht my ac didnt work but for only one day really

By on Jul 12, 2021

5
Everyone

By on Jul 8, 2021

4
Partner Couples

Could have used at least one more dinner options. When you stay a week meals become repetitive. Poolside entertainment was super lacking. I’ve stayed at other Rius that have offered better poolside entertainment.

By on Jul 5, 2021

1
Everyone

By on Nov 29, 2020

5
Partner Couples

We loved no kids... We loved the staff, we didn’t like the beds to much, and needs a little updating or painting,

By on Mar 19, 2020

Review comment responded on Jun 10, 2020

Dear guest, Thank you very much for your full rating and for remarking our Adults Only modality! We appreciate your kind words about our staff and the feedback you have shared with us. We will certainly share each word with the corresponding departments, since they are an essential contribution to our continuous improvement process. Playa Arena Gorda and our entire team are waiting for your next visit! Kindest regards, Hotel Riu Palace Macao Online Reputation Manager

3
Everyone

We did get to visit the hotel and could use the pool. They overbooked, note this is what i say . They said didn’t have the room we Booked. They moved us to Riu Palace Bavaro in the Villas all adult area . This actually worked out well in the long Run.

By on Feb 24, 2020

Review comment responded on May 19, 2020

Dear guest, Thank you so much for your feedback. We are glad to learn that our staff did their best to address the inconveniences related to your booking so that you could receive the same or better holiday experience. We will share your comments with our leadership team for further consideration and we hope that you will give us a chance to serve you again in the future. With our best wishes we remain, Hotel Riu Palace Macao Online Reputation Manager

Riu Palace Macao – Adults Only All Inclusive

Playa Arena Gorda, Punta Cana, La Altagracia 23000
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