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Recent guest reviews

Room, beach, and grounds where all immaculate. Everything was manicured and cleaned to the smallest detail.

We had an overall good experience at the resort. Staff was very friendly and helpful for the most part. Food was alright but nothing outstanding. Overall, good but not great.

The rooms are very clean and the views are spectacular! We didn't like the seaweed.

The service at Excellence is top notch! Staff goes out of their way to make sure everyone is happy! Great night entertainment and activities! Resort was very clean and beautiful!

I enjoyed everything about my stay. I only wished that they had activities/parties that extended past 11:30 pm

Everything was great

The room was clean and modern. All staff members and the entertainment team really made our stay memorable. Everyone go out of their way to make our stay excellent. The entertainment team Bianny, Enervira (Nicky Minaj), Alexander(coffee), 69, gold boy were absolutely amazing. The waitress in every restaurant were so attentive and so nice. They go above and beyond to make your stay wonderful! Note: I came with my girlfriend and we felt so weird. Everyone single person we saw was couples. We were the only one that didn’t have a man but the staff really made us comfortable. Either way our stay was excellent and we will definitely coming back soon😊

When you first arrive and they say "Welcome Home!", it is consistent throughout the entire trip.

The staff at Excellence El Carmen was amazing!!! Carmen (Niki Minaj), Luis (Coca-Cola), Francesca, Willquin, Joan Manuel, Juan Carlo, & and host of others are who made the is a spectacular honeymoon!!! It was like having a week long yes day as an adult, lol who could ask for more than tthan. After spending the day at the beach I was able to return to my room and go for a private swim. The only draw back was that I didn't notice the dress code for many of the restaurants at dinner time. Be advised you need more than shorts and swimsuits.

The staff and service is amazing and friendly. Our beachfront two-story room was well maintained and comfortable with an amazing view that made it nice to just enjoy the view from the roof some nights. The beach was clean and groomed each morning and the staff was constantly rounding to see if you needed anything. While the food leaves something to be desired, it was understandable given that it is prepared similar to large-scale catering and not your favorite restaurant from home. We weren’t on vacation for the food, so it didn’t bother us too much. We were the only gay couple there at the time, and while I could tell it surprised some of the staff, they were very friendly and welcoming. Shout out to Carmen for being an awesome server at the pool and for reserving our favorite spot for us each day. Would very much recommend and will hopefully return soon.

I liked everything about the property and the staff.

Playas Uvero Alto Punta Cana

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Located in Uvero Alto, Excellence El Carmen - Adults Only All Inclusive is 7.2 mi (11.6 km) from Macao Beach. This 492-room, 5-star property welcomes business and leisure travelers with 6 outdoor pools, a full-service spa, and 12 restaurants.


Dining

Start your day off right with a free buffet breakfast, served each morning from 7 AM to 10 AM. Relish the international cuisine at The Kitchen Table, one of 12 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

All 492 rooms provide free minibar items, furnished balconies or patios, and coffee makers. Guests can expect free WiFi and 46-inch LED TVs with cable channels. Beds sport premium bedding and pillow menus, and bathrooms offer jetted tubs, rainfall showers, free toiletries, and slippers. Other amenities include free international calls, safes, and phones.


Property features

Guests of Excellence El Carmen - Adults Only All Inclusive have access to a full-service spa, 6 outdoor pools, and a gym. Free valet and self parking are available, and there's also an area shuttle for a fee. The 24-hour front desk has multilingual staff ready to assist with tours/tickets and luggage storage. Other amenities at this adults-only property include a spa tub, a sauna, and an outdoor tennis court.

Room options

Excellence Club Beach Front Two-Story Rooftop Terrace Plunge Pool + Free on-Site Covid-19 Test

1 King Bed | Sleeps 2

Excellence Club Beach Front Honeymoon Swim-up Suite + Free on-Site Covid-19 Test

1 King Bed | Sleeps 2

Junior Suite Ocean View

1 King Bed | Sleeps 2

Excellence Club Two-Story Rooftop Terrace Plunge Pool - Free on-Site Covid-19 Test

1 King Bed | Sleeps 2

Guest reviews for Excellence El Carmen - Adults Only All Inclusive

Everyone (50) Couples (31) Family (6)
5
Partner Couples

Room, beach, and grounds where all immaculate. Everything was manicured and cleaned to the smallest detail.

By on Oct 14, 2021

Review comment responded on Oct 15, 2021

Thank you for choosing Excellence El Carmen as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues, attention to detail in order to provide high standards of cleanliness and hygiene, our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

4
Partner Couples

We had an overall good experience at the resort. Staff was very friendly and helpful for the most part. Food was alright but nothing outstanding. Overall, good but not great.

By on Sep 27, 2021

Review comment responded on Sep 27, 2021

Thank you for choosing Excellence El Carmen as the host of your Caribbean holiday and for taking your valued time to share your review. Your feedback is very important to us because it gives us the opportunity to better understand the areas we need to focus on in order to offer our guests the best experience ever. We truly hope to have the opportunity to welcome you back and reinstate your confidence in our services. Greetings from The Excellence Collection.

5
Partner Couples Friends

The rooms are very clean and the views are spectacular! We didn't like the seaweed.

By on Sep 3, 2021

Review comment responded on Sep 13, 2021

First of all, allow us to thank you for choosing Excellence El Carmen for your Caribbean holidays. We thank you for your remarks on those positive aspects of your stay with us. We know the hotel staff will be happy to receive your compliments.Given your feedback regarding the beach, seaweed is a natural occurrence along all coastal destinations and not specific to our resort, in spite of this fact our valued staff performs proactive maintenance to keep our beach immaculate. Please, receive our warmest regards from The Excellence Collection.

5
Partner Couples

The service at Excellence is top notch! Staff goes out of their way to make sure everyone is happy! Great night entertainment and activities! Resort was very clean and beautiful!

By on Jul 25, 2021

Review comment responded on Jul 27, 2021

Thank you for choosing Excellence El Carmen as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues, attention to detail in order to provide high standards of cleanliness and hygiene, our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

5
Friends

I enjoyed everything about my stay. I only wished that they had activities/parties that extended past 11:30 pm

By on Jul 18, 2021

Review comment responded on Jul 20, 2021

Thank you for choosing Excellence El Carmen as the host of your Caribbean holiday and for taking your valued time to share your review. We are very pleased to read that we surpassed your expectations successfully since the beginning. As a luxurious all-inclusive resort, we take care of every single detail in order to deliver an unforgettable guest experience, as exceptional and unique as it can be. We pay attention to offer good food quality, keep our grounds and facilities immaculate and well maintained, deliver joy through our shows and entertainment activities, and provide you with excellent service in order to exceed your expectations. We appreciate your suggestion, which has been already addressed to the management department to be considered. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

5
Partner Couples

Everything was great

By on Jul 16, 2021

Review comment responded on Jul 16, 2021

Thank you for choosing Excellence El Carmen as the host of your Caribbean holiday and for taking your valued time to share your review. We are very pleased to read that we surpassed your expectations successfully since the beginning. As a luxurious all-inclusive resort, we take care of every single detail in order to deliver an unforgettable guest experience, as exceptional and unique as it can be. We pay attention to offer good food quality, keep our grounds and facilities immaculate and well maintained, deliver joy through our shows and entertainment activities, and provide you with excellent service in order to exceed your expectations. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

5
Friends

The room was clean and modern. All staff members and the entertainment team really made our stay memorable. Everyone go out of their way to make our stay excellent. The entertainment team Bianny, Enervira (Nicky Minaj), Alexander(coffee), 69, gold boy were absolutely amazing. The waitress in every restaurant were so attentive and so nice. They go above and beyond to make your stay wonderful! Note: I came with my girlfriend and we felt so weird. Everyone single person we saw was couples. We were the only one that didn’t have a man but the staff really made us comfortable. Either way our stay was excellent and we will definitely coming back soon😊

By on Jul 15, 2021

Review comment responded on Jul 15, 2021

Thank you for choosing Excellence El Carmen as the host of your Caribbean holiday and for taking your valued time to share your review. We are very pleased to read that we surpassed your expectations successfully since the beginning. As a luxurious all-inclusive resort, we take care of every single detail in order to deliver an unforgettable guest experience, as exceptional and unique as it can be. We pay attention to offer good food quality, keep our grounds and facilities immaculate and well maintained, deliver joy through our shows and entertainment activities, and provide you with excellent service in order to exceed your expectations. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

1
Everyone

By on Jul 12, 2021

Review comment responded on Jul 22, 2021

Thank you for choosing Excellence El Carmen as the host of your Caribbean holiday and for sharing your discontent regarding your stay with us. We truly hope you will grant us the opportunity to welcome you back to reinstate your confidence in our services. Please receive our greetings from The Excellence Collection.

4
Everyone

By on Jun 27, 2021

Review comment responded on Jul 7, 2021

Thank you for your preference on Excellence El Carmen! Thank you also for taking the time to share your experience with other travelers. We look forward to the opportunity to welcome you back for another memorable stay. Greetings from The Excellence Collection

5
Partner Couples

When you first arrive and they say "Welcome Home!", it is consistent throughout the entire trip.

By on May 26, 2021

Review comment responded on May 31, 2021

Thank you for choosing Excellence El Carmen as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectation and the outstanding service provided by our lovely colleagues made your getaway as perfect as possible going above and beyond making you feel pampered all the time as a result of giving the royal treatment you deserved. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

Excellence El Carmen - Adults Only All Inclusive

Playas Uvero Alto, Punta Cana, 23000
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