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Recent guest reviews

Servicio needs more experience

The restaurant GardenGrill was the best staff was very professional and the manager Manuel was excellent service can’t wait to go back

The food is terrible all the staff work so bad they gave me a room with people inside them they gave another room with no TV inside and no pillows super bad the hotel

Good

need to be more eco friendly, too many insects/misquitos everywhere, the resturants were not open, the kids club was not open even when it was suppose to be- not parent friendly, no evening childcare

Todo estuvo bien, la comida muy buena, el equipo de animación es excelente y sobretodo muy entretenido, spicy, la chica y cada uno de ellos fueron muy buenos

This property is very worth it- not expensive at all for the amount of days and service my family and I experienced. The staff was great; helpful and nice. The room was well-kept and cleaned each day. The food at the buffet was amazing, and some of the restaurants that we visited like Garden Grill really left a great impression. Must visit!

The property wasn’t all that bad. I do have to say that our room had stains in the furniture. I later found out that the stains were from mosquitoes blood. Which means that the house keepers don’t do a good job cleaning. Our room was filled with those things—it was gross. In addition, one morning while we went to get breakfast we came back and found out that our drivers licenses, 7 credit cards along with Dominican cash and Dollars were stolen. We Reported it immediately, the security guy—who by the way seemed to have hearing issues—took a long report and never called the police. The hotels coordinator “Leonardo”made it seem like it was our fault for not leaving our belongings in the safe. And offered us a day in the spa!! He also told us that a lot of people do that to get something in return from the hotel! Well thank you Sr! They said they will do an investigation and that they will let us know. To this day— there’s no final report on who entered our room!! However, I do have to say that the staff members are extremely helpful—at the bar stations and the main restaurant. They are very attentive and nice. One person in particular, HEILEN— that man is gold! So if you ever go to this resort, don’t you dare leaving anything in your luggage— make sure you put everything in a safe as anyone can enter your room as they please.

The place I needed to relax while surrounded by nature. Fast service in all areas with multiple activities to keep one entertained. An experience of a lifetime!!🌺

This hotel was worth it !! They view , the rooms , the food , all good . The staff was friendly and it was just a great time , wish we stayed longer !!!

This was our first time going to this resort. Very impressed overall with staff services and friendliness. The property and room cleanliness-superb. The food was delicious and well prepared. Need more staff for customer service. We waited in line for a long time for services. Also, communication in this department needs to improve. We did the Covid test prior departure, very organized, however it took a long time to go through the process since there were only 2 representatives. We were not informed to pick up results at main area. Since email was asked when we scheduled the test, we "assumed" that we were going to get results electronically. I am glad that we went back to verify because this could have been a delayed and possible missing flight back home. Regardless, we are definitely going back in the future.

The resort was not properly staffed. Hardly any of the staff spoke English. Some were very rude others were good. The food was not great at all I’m not sure I’d return

Do not stay at this property. even the people working there said it was not ready. but that they needed a job. its awful on so many levels. book elsewhwere

Poor service, not good food, bad drinks and not even some music at the pool and your not allowed to use your own speakers, everything it’s too far, waiting for a cart to take you from your room to the pools it’s too long of a wait and if you walk you waste at least 7 mins, if you forgot something in your room you loose at least 20 mins back and forth. restaurant staff too slow and not even bring drinks until you almost done eating, I know they may be short staff but not willing to work the extra mile, look for a better hotel with better service. Look something close to the airport because that’s where the best beaches are. (The Caribbean). Food it’s ok but always the same. Not going back at the same hotel never again.

Spent 4 days at the Bahia Principe Punta Cana. Traveled with my wife and 6 year old boy. The check and check out process was quicker than expected, approximately 5-10 minutes. Most staff members were very nice, others seemed to be disgruntled. The greenery and landscaping at the hotel was beautiful. The food was above average for an all inclusive hotel buffet, rice and beans were great. The pool was nice, but had a lot of broken tiles and two pools were closed. Our hotel room was extremely outdated, didn’t have a blanket, the mini fridge didn’t get cold and TV only had a couple of English channels to view. The worst part of the hotel was by far the beach. The entire beach front was lined with tons of seaweed and staff made no attempt to clean it up. We couldn’t use the beach because of the massive amount of seaweed. One staff member said the seaweed was extreme because of the time of year, but we took excursions to Macao beach and another beach and they were spotless and beautiful. Overall, we still enjoyed our stay. The rooms could use a makeover and the beach needs cleaning. If you can overlook those two aspects the hotel isn’t bad. I guess it’s expected for a 3.5 star hotel.

I won’t come back here service and food are disappointed

The food and services are so bad I don’t recommend it

Arena Gorda - Macao Punta Cana La Altagracia

Hotel highlights

  • Walking distance to Arena Gorda Beach
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Arena Gorda Beach is a short stroll from Bahia Principe Grand Punta Cana - All Inclusive, and other popular attractions like Hard Rock Golf Club at Cana Bay are within a few miles (5 km). This 756-room, 3.5-star property has 2 outdoor pools along with a full-service spa and a casino. Located centrally in Punta Cana, it's connected to the convention center and also close to Punta Blanca Golf Course and Iberostar Golf Course.


Dining

Free buffet breakfast is included with your stay and awaits you each morning from 7:00 AM to 10:30 AM. Relish the Japanese cuisine at Mikado, one of 5 onsite restaurants.


Rooms

The 756 air-conditioned accommodations feature balconies and afford space to spread out with sitting areas. LED TVs come with satellite channels, and free WiFi keeps guests connected. Bathrooms offer jetted tubs, rainfall showers, hair dryers, and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Coffee makers, free bottled water, and ceiling fans are also standard.


Property features

Bahia Principe Grand Punta Cana - All Inclusive features a full-service spa, 2 outdoor pools, and a casino. There's free parking and an airport shuttle for a fee. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this all-inclusive property include a children's pool, a gym, and a sauna.

Room options

Junior Suite Superior

2 Double Beds | 1 King Bed | Sleeps 4

Junior Suite Superior

2 Double Beds | 1 King Bed | Sleeps 4

Junior Suite Superior

2 Double Beds | 1 King Bed | Sleeps 4

Junior Suite Superior

2 Double Beds | 1 King Bed | Sleeps 4

Guest reviews for Bahia Principe Grand Punta Cana - All Inclusive

Everyone (52) Couples (19) Family (27)
3
Friends

Servicio needs more experience

By on Nov 16, 2021

Review comment responded on Nov 17, 2021

Dear Mr. Dario, Let us inform you that your observations about our employees have amazed us, since it is not usual that we receive this type of comment from our clients, otherwise, we receive excellent comments about their kindness and attention that characterizes the Dominican people. We look forward to welcoming you to your next stay and having the opportunity to change any misperceptions you may have of our Grand Bahía Príncipe Bávaro. A cordial greeting, Katty Botello Online Reputation Bahia Principe Bavaro Resort

5
Family

The restaurant GardenGrill was the best staff was very professional and the manager Manuel was excellent service can’t wait to go back

By on Oct 31, 2021

Review comment responded on Oct 31, 2021

Dear Client. Angel, It is a source of pride for our team to say that they hope to return to our facilities again and to highlight the professionalism of the Garden Grill restaurant employees and especially the excellent service of Manager Manuel. Waiting to see you again! A cordial greeting, Katty Botello Online Reputation Bahia Principe Bavaro Resort

1
Partner Couples Business Business

The food is terrible all the staff work so bad they gave me a room with people inside them they gave another room with no TV inside and no pillows super bad the hotel

By on Sep 14, 2021

Review comment responded on Sep 15, 2021

Dear Anthony, Para nosotros es muy lamentable el que no pudo disfrutar de sus vacaciones y que fueron gratos los servicios proporcionado, pero de igual manera pedimos excusa por esos inconvenientes causados, nuestro compromiso es dar lo mejor de lo mejor a nuestros clientes. Saludos! Claritza Padua Online Reputation Bahia Principe Punta Cana Resort

4
Family

Good

By on Sep 4, 2021

Review comment responded on Sep 6, 2021

Dear Ricardo, Thank you for your comments. Regards! Claritza Padua Online Reputation Bahia Principe Punta Cana Resort

3
Family with small children

need to be more eco friendly, too many insects/misquitos everywhere, the resturants were not open, the kids club was not open even when it was suppose to be- not parent friendly, no evening childcare

By on Sep 4, 2021

Review comment responded on Sep 6, 2021

Dear Aicila, Please let us state you that our areas are subject to strict supervision. In fact, the health and welfare of our guests are our priority and we follow a strict program of cleaning and constant monitoring of all quality standards in our hotel. We follow insects control programs and strict programs of fumigation, which are carried out continuously. Due to our tropical climate and the landscaping that surrounds the Hotel, characterized by wide open spaces, and taking into consideration that we are located in a protected mangrove area, the presence of certain species coming from the exterior may not be avoidable at all times. Regards! Claritza Padua Online Reputation Bahia Principe Punta Cana Resort

4
Family

Todo estuvo bien, la comida muy buena, el equipo de animación es excelente y sobretodo muy entretenido, spicy, la chica y cada uno de ellos fueron muy buenos

By on Sep 1, 2021

Review comment responded on Sep 1, 2021

Estimada Sra. Rebeca Gracias por tomarse el tiempo de comentar, puntuar y resaltar el tiempo que paso en nuestras instalaciones, es un placer para nosotros leer este tipo de comentarios. Esperamos recibirla una vez mas en un futuro. Un cordial saludo. Patricia medina Online reputation Bahia Principe Bavaro Resort

5
Family

This property is very worth it- not expensive at all for the amount of days and service my family and I experienced. The staff was great; helpful and nice. The room was well-kept and cleaned each day. The food at the buffet was amazing, and some of the restaurants that we visited like Garden Grill really left a great impression. Must visit!

By on Aug 23, 2021

Review comment responded on Sep 1, 2021

Dear Almir, We are very grateful to read your comments and know that you had a pleasant vacation in our hotel, thank you for highlighting what I enjoy the most, that is why we work hard, for the satisfaction of our clients. We look forward to having you and your family back in the near future. Kind regards from Punta Cana. Patricia medina Online Reputation Bahia Principe Bavaro Resort

3
Everyone

By on Aug 22, 2021

3
Family

The property wasn’t all that bad. I do have to say that our room had stains in the furniture. I later found out that the stains were from mosquitoes blood. Which means that the house keepers don’t do a good job cleaning. Our room was filled with those things—it was gross. In addition, one morning while we went to get breakfast we came back and found out that our drivers licenses, 7 credit cards along with Dominican cash and Dollars were stolen. We Reported it immediately, the security guy—who by the way seemed to have hearing issues—took a long report and never called the police. The hotels coordinator “Leonardo”made it seem like it was our fault for not leaving our belongings in the safe. And offered us a day in the spa!! He also told us that a lot of people do that to get something in return from the hotel! Well thank you Sr! They said they will do an investigation and that they will let us know. To this day— there’s no final report on who entered our room!! However, I do have to say that the staff members are extremely helpful—at the bar stations and the main restaurant. They are very attentive and nice. One person in particular, HEILEN— that man is gold! So if you ever go to this resort, don’t you dare leaving anything in your luggage— make sure you put everything in a safe as anyone can enter your room as they please.

By on Aug 16, 2021

Review comment responded on Sep 3, 2021

Dear customer, We are very sorry that we did not meet your expectations and if you felt that you did not receive the corresponding service at our Grand Bahía Príncipe Premier. Rest assured that your comments will be taken into account and we will pay special attention in order to continue improving our services. Greetings from Punta Cana, Patricia medina Online Reputation Bahia Principe Bavaro Resort

1
Everyone

By on Aug 8, 2021

Bahia Principe Grand Punta Cana - All Inclusive

Arena Gorda - Macao, Punta Cana, La Altagracia 23000
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