Skip to main content
Beginning of main content

Recent guest reviews

Very quiet hotel. Lots of plants it was lovely. Possible more chairs at the pool. Some were blocked off for social distance between guest but it they weren’t cleaned up quickly there were no seats.

Excellent location and property. Friendly staff.

The cleanliness of the hotel was good above average. However the staff weren’t the friendliest or the most helpful. The food and drinks were average as well. We preferred to eat at the marina about a 10-15 minute walk. Expect hard beds and bad pillows. The location is also far from downtown average taxi ride is about 15 mins and a little over $7 per ride. I would not stay again.

The people were great And the grounds were beautiful ❤️

I thought overall the property was really nice. My only issue was when I booked I thought I booked all inclusive (the only reason we made the trip). I even talked to an orbitz representative to confirm and when we got to the Westin they had no confirmation of this. We ended up spend 1200 more than originally planned. And Westin charged me more per day for all inclusive and the room than Orbitz was listing for our stay. This was incredibly disappointing. The staff was great, pool was great, but this put a huge damper on our overall stay

Everyone was super kind friendly and very helpful

Excellent food Excellent staff Excellent beautiful grounds Excellent room 5 star resort Will be back

Beautiful preparty! Awesome location and rooms were amazing!

Good location nice pool and rooms could use a little more effort in the up keep hair dryer was broke remote was broke only 2 pool cues at table and no chalk available . They addressed issues right away which was good

It was beautiful and well kept. I would have liked plants in the area in front of our balcony and a shuttle to nearby places and town and mall.

At check in front desk person Esmeralda insured us that total extra upgrade and resort fees will be $517 us dollars ($380 for upgrade and $137 resort fees including taxes) at the moment of check out. At check out we paid about $575 for these charges. $58 more than was promised. No reasonable explanation was offered.

Just the best service hands down...second year coming back to the Westin

The place was great. The location is a little hidden. The room was clean and very nice. I recommend staying here. The staff was great.

Paseo De La Marina Sur 205 Puerto Vallarta JAL

Hotel highlights

  • Free parking
  • Onsite dining
  • Spa
  • Private beach

Located in Marina Vallarta, The Westin Resort & Spa Puerto Vallarta is within a 10-minute stroll of sights such as Bay of Banderas and El Faro Lighthouse. This 280-room, 4-star resort has 2 outdoor pools along with a private beach and a full-service spa.


Dining

Enjoy dining at one of 2 onsite restaurants including El Palmar, which specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge. Buffet breakfast is offered for a fee each morning from 7 AM to 11:30 AM.


Rooms

The 280 rooms have an array of amenities, including balconies or patios, coffee makers, and ceiling fans. LCD TVs come with satellite channels, and guests can stay connected with WiFi. Bathrooms offer spring water baths, hair dryers, and free toiletries. Laptop-compatible safes, phones, and ironing boards are also available. Housekeeping is available on request.


Property features

The Westin Resort & Spa Puerto Vallarta features a private beach, a full-service spa, and 2 outdoor pools. Free parking is available if you drive. The 24-hour front desk has multilingual staff ready to assist with concierge services, dry cleaning/laundry, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this beach resort include a children's pool, a gym, and a spa tub.

Room options

Suite, 1 Bedroom, Non Smoking, Pool View

1 Double Bed | Sleeps 4

Room, 1 King Bed, Non Smoking, Ocean View

1 King Bed | Sleeps 2

Room, 2 Double Beds, Non Smoking, Ocean View

2 Double Beds | Sleeps 4

Suite, 2 Bedrooms, Non Smoking, Pool View

2 Double Beds | Sleeps 6

Guest reviews for The Westin Resort & Spa Puerto Vallarta

Everyone (44) Couples (3) Family (11)
4
Everyone

Very quiet hotel. Lots of plants it was lovely. Possible more chairs at the pool. Some were blocked off for social distance between guest but it they weren’t cleaned up quickly there were no seats.

By on Sep 16, 2021

Review comment responded on Sep 20, 2021

Esteemed Cecilia, Thank you for taking the time to send us your feedback. Be assured that your comments are very important to us, which have already been shared with the departments involved and who are already taking the necessary corrective measures. We apologize for the inconveniences. Be well.

5
Everyone

Excellent location and property. Friendly staff.

By on Aug 8, 2021

Review comment responded on Aug 9, 2021

Esteemed Guest, We appreciate your valuable feedback, we hope that your stay at The Westin Resort & Spa Puerto Vallarta has been rewarding, we hope to see you soon. Be well.

3
Family Family with small children

The cleanliness of the hotel was good above average. However the staff weren’t the friendliest or the most helpful. The food and drinks were average as well. We preferred to eat at the marina about a 10-15 minute walk. Expect hard beds and bad pillows. The location is also far from downtown average taxi ride is about 15 mins and a little over $7 per ride. I would not stay again.

By on Jul 3, 2021

Review comment responded on Jul 5, 2021

Esteemed Guest, Thank you for taking the time to send us your feedback. Be assured that your comments are very important to us, which have already been shared with the departments involved and who are already taking the necessary corrective measures. We apologize for the inconveniences. Be well.

4
Everyone

By on May 3, 2021

Review comment responded on May 13, 2021

Esteemed Guest, We appreciate your feedback, we hope that your stay at The Westin Resort & Spa Puerto Vallarta has been rewarding, we hope to see you soon. Be well.

5
Family

The people were great And the grounds were beautiful ❤️

By on Apr 5, 2021

Review comment responded on Apr 6, 2021

Esteemed Guest, We appreciate your valuable feedback, we hope that your stay at The Westin Resort & Spa Puerto Vallarta has been rewarding, we hope to see you soon. Be well.

3
Partner Couples

I thought overall the property was really nice. My only issue was when I booked I thought I booked all inclusive (the only reason we made the trip). I even talked to an orbitz representative to confirm and when we got to the Westin they had no confirmation of this. We ended up spend 1200 more than originally planned. And Westin charged me more per day for all inclusive and the room than Orbitz was listing for our stay. This was incredibly disappointing. The staff was great, pool was great, but this put a huge damper on our overall stay

By , from Sonoma, Ca on Jan 11, 2021

Review comment responded on Jan 12, 2021

Esteemed Samantha, Thank you for taking the time to send us your feedback. Be assured that your comments are very important to us, which have already been shared with the departments involved and who are already taking the necessary corrective measures. We apologize for the inconveniences. Be well.

5
Family with small children Family

Everyone was super kind friendly and very helpful

By on Dec 1, 2020

Review comment responded on Dec 2, 2020

Esteemed Guest, On behalf of the Management of The Westin Resort and Spa Puerto Vallarta we would like to thank you for taking the time to send us your valuable feedback. We hope you enjoyed our facilities and had a refreshing and relaxing stay with us. We hope to host you soon. Be well.

5
Everyone

By on Oct 25, 2020

Review comment responded on Oct 26, 2020

Esteemed Guest, We appreciate your valuable feedback, we hope that your stay at The Westin Resort & Spa Puerto Vallarta has been rewarding, we hope to see you soon. Be well.

5
Everyone

Excellent food Excellent staff Excellent beautiful grounds Excellent room 5 star resort Will be back

By , from Chicago on Mar 20, 2020

Review comment responded on Mar 20, 2020

Esteemed Cindy, We appreciate your valuable feedback, we hope that your stay at The Westin Resort & Spa Puerto Vallarta has been rewarding, we hope to see you soon. Be well.

5
Friends

Beautiful preparty! Awesome location and rooms were amazing!

By , from Chicago, il on Mar 12, 2020

Review comment responded on Mar 12, 2020

Esteemed Alispm, On behalf of the Management of The Westin Resort and Spa Puerto Vallarta we would like to thank you for taking the time to send us your valuable feedback. We hope you enjoyed our facilities and had a refreshing and relaxing stay with us. We hope to host you soon. Be well.

The Westin Resort & Spa Puerto Vallarta

Paseo De La Marina Sur 205, Puerto Vallarta, JAL 48354
url importing http://sso-opn.orbitz.com/Puerto-Vallarta-Hotels-The-Westin-Resort-&-Spa-Puerto-Vallarta.h22052-p2.Hotel-Reviews
There was an error importing /Puerto-Vallarta-Hotels-The-Westin-Resort-&-Spa-Puerto-Vallarta.h22052-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://sso-opn.orbitz.com/Puerto-Vallarta-Hotels-The-Westin-Resort-&-Spa-Puerto-Vallarta.h22052-p2.Hotel-Reviews

Frequently asked questions