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Recent guest reviews

View of the ocean from the room was mind blowing and location was excellent. I wish, there was sandy beach area where you could go and swim in the ocean. Beach area was rocky, food was ok, Pool area was great. Service was pretty good. Property was clean. overall good, not excellent.

everyone was so nice and very helpful

This pool needs some work but clean and warm

The service was excellent people are friendly and courteous.

This is our second stay at the Sheraton Hotel. Whenever say the same hotel twice but the certain was so nice we had to go back.This hotel offers all inclusive and standard stay. We opted for the all inclusive and really really enjoyed it. There are three restaurant awesome on the site and a poolside bar. There’s also two other bars on the property. The staff here was really great and made my 50th birthday one to remember

This is a beautiful place to stay from top to bottom everything about this place make you go Back

I have never stayed at an all-inclusive resort, and I guess I am just not in to that sort of thing. The beach was terrible, not at all like the photos. Pool was nice. Staff was good. Food was mediocre at best. Just okay overall.

The location is beautiful, clean and perfectly located at the center of everything. The beach there is not the best to swim in but that is not in their control.

Pool experience was great. Gorgeous views. Right on beach. Tipping pool servers had a noticeable affect. Upgraded to outdoor terrace. W 2 young kids the extra space made a big difference. Room had nice TV/AC/Shower. Full size bed was just too small for 2 adults though. That was the single most uncomfortable element. Housekeeping didn’t clean room on at least 3 days (10 night stay) and had to call them. All inclusive but Booking restaurants was challenging. Gabiatos DOES NOT TAKE KIDS under 16. 1 or more others were closed each day and you are expected to stand in line each morning to make a reservation - along w everyone else doing the same.

Very nice hotel with stunning ocean views and extremely friendly staff! The beach is not the best, and it didn’t help that there was bad weather at the time we were there. But overall, a great family vacation, highly recommended!

Horrible beach, a lot of stone Unfriendly staff, mainly reception.

Property is not business travel oriented. Prepaid for 4 days but had to leave after 2 because I finished my work. Sheraton Buganvilias Resort would not refund my 2 days. TRAVELERS BEWARE

This is a really nice property. The staff were all so nice and accommodating to our every need. There were two nice restaurants on property that required reservations and two other options for dinning. One was under the large Palapa and the other was right next to it but only open certain times. Both offered outside dinning. Pool bar staff was super nice, especially Adrian. Almost all the staff spoke English. The hotel is the closest, all inclusive resort to Zona Romantica and a ten minute cab ride. Cab fares are clearly posted at entrance/exit of hotel. All rooms offer ocean view. Here is my only negative. I hate being forced to do the Time Share presentation. We made this clear with Cesar and he was super nice and understanding. However those above him wanted to keep pursuing the issue, once we were taken to the Embarcadero Bar we made it clear we not interested and the guy barked back at us not to disrespect him. He was lucky he caught me on a good day, and we reiterated that we’re not interested for the fourth time and finally we were allowed to go back to our vacation. Other than that I really liked this hotel.

Very clean well kept property. The staff were very friendly and helpful. The food was really good, which is hard to find in an all inclusive hotel.

Starting with the negatives. I paid extra for a "grand" ocean view with king bed. Upon check in, they informed me that they only had 2 double beds available, and that beds were only a "suggestion". Great start to the romantic weekend away with my husband. Our upgraded room's view was of the ocean, but right in the middle of it was the huge roof of the gazebo which blocked most of it. Fair warning!!!! the wall and doors to the toilet and shower are lightly frosted glass which you can really see through. Sitting on the bed, you get a lovely view of the other person stripping down or sitting on the toilet. So thankful we didn't have our teen son and daughter with us, as this would've been extremely inappropriate. Last negative, sitting poolside first day, we couldn't get anyone to take our drink order. They would stop at the table next to ours and never come back. We had to walk up to the bar for every drink, not a huge deal, just more irritating. And yes, we are always polite, smile, say please and thank you and tip well. ;) Positives include service everyday but the first day. On top of it, with smiles and high energy. Super comfy beds and bedding. Food at the buffet was pretty standard, with a few standouts like the omelette station, juice bar, and roast beef. The dinner and service at the Italian restaurant was wonderful. I had grilled fish and veggies, and my husband had the seafood pasta. I would come back, but I know what to expect now.

I love this resort! The atmosphere is just what we like. I wish they didn’t have staff trying to sale time shares the whole time. I must have told the same gentleman 6 times in 3 days no!

Excellent food, we were beyond impressed! The service and hotel atmosphere was super!

After much research, my family of 4 ended up at The Sheraton. It was perfect! The property was very clean, comfortable beds and excellent service.

Blvd. Francisco Medina Ascencio No 999 Puerto Vallarta JAL

Hotel highlights

  • Close to Malecon
  • Free buffet breakfast
  • Free parking
  • Onsite dining

Located in South Hotel Zone within a mile (2 km) of Malecon, Sheraton Buganvilias Resort - All Inclusive is within 2 miles (3 km) of other popular sights such as Camarones Beach. This 473-room, 4-star property has 2 outdoor pools along with a full-service spa and 2 restaurants. It's connected to the convention center in central Puerto Vallarta and also close to Bay of Banderas and Playa de los Muertos.


Dining

Free buffet breakfast is included with your stay and awaits you each morning from 11 AM to 1:00 PM. Enjoy dining at the property's 2 onsite restaurants: La Villita offers relaxing ocean views; Las Gaviotas specializes in Mexican cuisine. Satisfy your hunger from the comfort of your room with 24-hour room service.


Rooms

Sheraton Buganvilias Resort - All Inclusive's 473 soundproofed rooms provide free minibar items, free bottled water, and free tea bags/instant coffee. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with WiFi. Select Comfort beds sport premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Safes, phones, and ironing boards are also standard.


Property features

Guests of Sheraton Buganvilias Resort - All Inclusive have access to a full-service spa, 2 outdoor pools, and a gym. If you drive, put free parking to good use. The front desk has multilingual staff on hand 24/7 to help with securing valuables, tours or tickets, and luggage storage. Other amenities at this all-inclusive property include a sauna, outdoor tennis courts, and WiFi in public areas.

Room options

Grand Room

2 Double Beds | 1 King Bed | Sleeps 3

Deluxe Ocean View

2 Double Beds | 1 King Bed | Sleeps 4

Club Room

2 Double Beds | 1 King Bed | Sleeps 2

Garden View

2 Double Beds | 1 King Bed | Sleeps 4

Guest reviews for Sheraton Buganvilias Resort - All Inclusive

Everyone (19) Couples (7) Family (13)
3
Family with small children

View of the ocean from the room was mind blowing and location was excellent. I wish, there was sandy beach area where you could go and swim in the ocean. Beach area was rocky, food was ok, Pool area was great. Service was pretty good. Property was clean. overall good, not excellent.

By on Nov 28, 2021

5
Family Family with small children

everyone was so nice and very helpful

By on Nov 16, 2021

5
Family

This pool needs some work but clean and warm

By on Nov 1, 2021

Review comment responded on Nov 3, 2021

Dear frank d, Thank you for taking the time to share such a detailed overview of your last stay through this mean. Our guest’s feedback is truly appreciated in our constant commitment to improve our service levels for which we truly appreciate your overview since this allows us to know our highs and lows in order to improve our service levels. We look forward to welcome you back to provide you the memorable stay that you deserve. Best regards,

5
Family

The service was excellent people are friendly and courteous.

By on Oct 27, 2021

Review comment responded on Oct 29, 2021

Dear Vicente, We would like to thank you for choosing our resort as your host on your recent gateway to Puerto Vallarta. It was a pleasure having you. We appreciate that you have taken the time to share your experience. Best regards,

5
Partner Couples

This is our second stay at the Sheraton Hotel. Whenever say the same hotel twice but the certain was so nice we had to go back.This hotel offers all inclusive and standard stay. We opted for the all inclusive and really really enjoyed it. There are three restaurant awesome on the site and a poolside bar. There’s also two other bars on the property. The staff here was really great and made my 50th birthday one to remember

By , from Anaheim on Sep 18, 2021

Review comment responded on Sep 23, 2021

Dear John, Thank you for taking the time to share such a detailed overview of your stay through this mean. Our guest’s feedback is truly appreciated in our constant commitment to improve our service levels. Best regards,

5
Everyone

This is a beautiful place to stay from top to bottom everything about this place make you go Back

By on Sep 3, 2021

Review comment responded on Sep 7, 2021

Dear Frank, Thank you for posting such a great note about your summer stay at Sheraton Buganvilias. It's our most pleasure to learn that you were satisfied with our service and facilities. We appreciate your comments as it shows our consistency in maintaining our brand standards. Your feedback has been shared with the team as a motivation to keep up our work. Best regards,

3
Family

I have never stayed at an all-inclusive resort, and I guess I am just not in to that sort of thing. The beach was terrible, not at all like the photos. Pool was nice. Staff was good. Food was mediocre at best. Just okay overall.

By on Aug 6, 2021

Review comment responded on Aug 9, 2021

Dear guest, It is with great sadness that we learn of an overall disappointing experience, for which we cannot but offer our sincerest apologies. We regret to know that we have not fulfilled your expectations during your visit. Please be certain that this situation does not meet the usual standards from our resort and brand and we will take the proper measures to prevent reoccurrences like this in the future. Best regards,

5
Family with small children

The location is beautiful, clean and perfectly located at the center of everything. The beach there is not the best to swim in but that is not in their control.

By on Jul 12, 2021

Review comment responded on Jul 12, 2021

Dear guest, It is a pleasure to read through such a detailed overview of your visit to Sheraton Buganvilias. We sincerely appreciate the time invested on writing this review. We highly appreciate your gracious comments here and have shared it with our team. Best regards,

4
Family with small children

Pool experience was great. Gorgeous views. Right on beach. Tipping pool servers had a noticeable affect. Upgraded to outdoor terrace. W 2 young kids the extra space made a big difference. Room had nice TV/AC/Shower. Full size bed was just too small for 2 adults though. That was the single most uncomfortable element. Housekeeping didn’t clean room on at least 3 days (10 night stay) and had to call them. All inclusive but Booking restaurants was challenging. Gabiatos DOES NOT TAKE KIDS under 16. 1 or more others were closed each day and you are expected to stand in line each morning to make a reservation - along w everyone else doing the same.

By on Jul 9, 2021

4
Family

Very nice hotel with stunning ocean views and extremely friendly staff! The beach is not the best, and it didn’t help that there was bad weather at the time we were there. But overall, a great family vacation, highly recommended!

By on Jul 8, 2021

Review comment responded on Jul 9, 2021

Dear guest, Thank you for sharing your feedback through this mean. Your comments are truly valuable for us. We are very happy to learn that your stay was a most pleasant one, and that you were highly satisfied with our service. We have strived to deliver you the most memorable experience. We sincerely look forward to welcome you back on a future occasion and provide you with the exceptional quality and service that characterizes Sheraton Buganvilias. Best regards,

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