Skip to main content
Beginning of main content

Recent guest reviews

I have no complaints! I did not know what to expect and was very pleased about everything/

The staff at Riu Palace exceed any expectations you may expect. The food is fresh and excellent with 5 different restaurants to choose from. Pool and entertainment are extremely good as well. One set back that really sadden and upset me was finding a young lady stationed in the Mens Restroom. This young lady is cleaning and keeping the floor dry to prevent slips and falls, all while men use the urinals and toilets as if she wasn't there. I mentioned this to the Sub Director of the Hotels and seemed to not care about my observation, he stated that the lady workers know to report any harassment to management and that they were used to this type of situation. I questioned the women's dignity and he wasn't concerned. I suggested he could assigned a male worker in the mens room and a female in the ladies room, he didn't like the idea. Victor did say that he would address the situation. Next morning I walked into the same mens room and found the young lady working as if nothing ever happened. I find this very disappointing... I've traveled different parts of the Globe and have never seen such a thing. I would NOT RETURN to a resort or hotel with this type of disrespect for humans.

Todo muy lindo y limpio la comida de lo mejor muy buena atención gracias por todo gracias

We love everything about the property! We are looking forward to book our next vacation to a RIU hotel at another country!

The staff was excellent!

The hotel is very stylish and pretty however during our stay one elevator was not functioning which made logistics hard with so many guests using just one elevator. The bathtub in the bathroom is really a safety hazard. It's incredibly slippery and hard to get in and out being to high. The staff was outstanding! Quality of the food was also really good. We had premium drinks every day. Great experience!

I like the area. I donde like the smell of the hotel blanket was dirty and the cleaning person stole my gold necklace that I left with my other fake jewelry but my gold necklace was in a little box and when I got home it wasn’t where I left it in the little box I called the hotel and they told they would check and to call back. I called again and they didn’t see it. Only my gold necklace was gone

Beautiful ambience in the lobby and the decor of the restaurants were amazing as well.

This is a great place and I do recommend it. There were a few small things that I will mention, but only in hopes that Riu personnel might read these reviews and improve. Food served in the steak restaurant was bad. I mean so bad that we did not even stay to finish the food. I believe the chef simply needs to be changed. I would avoid going to that restaurant. Krystal, on the other hand, was great and food was impeccable. Staff was very friendly, accommodating and responsive. The hotel is very well taken care off. Entertainment, for the most part reminded me of low level folklore, especially the dancers. But, to give them credit, they danced without stop for 2 hours, albeit it the awkwardness of their moves was more funny than anything else.

I like the location, the beach, the architectural of the hotel . I didn’t like the fact that there were no nighttime security available. A few nights there were a lot of screaming, yelling and laughing in the pool area around 12 am and in hallway of the hotel on the second floor

food was excellent, staff was great

Excellent staff. Great amenities. But could improve in food, especially Kyoto Japanese restaurant. Krystal restaurant was good! Didn’t get a chance to eat at the steakhouse. Overall stay at the hotel was outstanding. I would recommend it. However, when you book be very specific and make sure it is in writing which Riu hotel you want to stay as they have several in Puerto Vallarta. Reservation desk messed up my friends reservation. The reservation was recorded and clearly it was very specific which Riu Hotel was requested and still booked at the wrong hotel. It was fixed but with additional cost and the trouble and wasted time resolving the issue.

Was a great place, very nice clean and helpful friendly staff. Only big draw back was no bathroom facilities near the pool and by the 3rd day it smelt like a sewer as obviously so many were going the bathroom in the pool!

Love the hotel and staff the only thing that needs improvement is the food taste and Quality

The property was clean, and nice. They could go for some furniture upgrades

The hotel was great! The service was excellent! Julian at the Buffett and Fransisco at the pool bar we’re amazing! Wish there were more public bathroom and one closer to beach but great place! Food was better than usual all inclusive!

ALL STAFF WAS VERY NICE AND HELPFUL WHEN NEEDED. FOOD WAS GREAT

Great food, service

First, if you are offered a “resort credit” of some amount - this is NOT a true credit. It is a series of discount coupons. ☹️ I was very disappointed by this. Second, the meat at the lunch buffets were consistently dry. Third, there is zero carpeting which makes every sound echo. This made sleeping a nightmare due to slamming doors, people having intimate relations, children screaming, etc. Fourth, the catamaran is included free of charge only if you know how to operate it yourself. Fifth, as of June 2020, there is no room service due to COVID. Sixth, masks are required at all restaurants but if you forget or lose one, the hotel does not have any to give you. Seventh, service is a joke. I noted my unhappiness and they politely listened, but that was it. Eighth, the beach is dirty and has huge ants on it, so be careful! I was blown away that they do not clean the beach. All that said, The pool was lovely. The massages that Paloma gave were amazing (go down to the beach, turn left and go to the pink tents. Inexpensive beachside massage! Ricardo did a great job on braiding my hair (next to the pink tent). The dinners were fabulous (except for the Japanese restaurant- worst sushi I ever had). Note: go to dinner early or you will have a long wait. I did not see any of the shows as I was in bed by the time they got started. Wish they had some earlier shows! The hotel itself is beautiful. The room amenities are nice.

Av de los Cocoteros - Lote 2 Nuevo Vallarta NAY

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located within a 5-minute walk of Nuevo Vallarta Beach, Riu Palace Pacifico All Inclusive is within a 15-minute stroll of Playa Bucerias. This 445-room, 4-star property welcomes guests with conveniences like a full-service spa, an outdoor pool, and free in-room WiFi.


Dining

Free buffet breakfast is included with your stay and awaits you each morning from 7 AM to 11:30 AM. This property is home to 5 onsite restaurants, perfect for a quick bite to eat. Satisfy your hunger from the comfort of your room with 24-hour room service.


Rooms

The 445 accommodations feature balconies and afford space to spread out with sitting areas. Guests can expect to find free WiFi and plasma TVs with satellite channels. Bathrooms offer jetted tubs, hair dryers, and designer toiletries. Minibars, coffee makers, and free bottled water are also standard.


Property features

Guests of Riu Palace Pacifico All Inclusive enjoy a full-service spa, an outdoor pool, and a children's pool. You can take advantage of free parking, along with limo/town car service. The front desk has multilingual staff on hand 24/7 to help with luggage storage, dry cleaning/laundry, and tours or tickets. Other amenities at this all-inclusive property include a gym, a sauna, and free WiFi in public areas.

Room options

Junior Suite, 1 King Bed (M)

1 King Bed | Sleeps 2

Family Suite, 2 Bedrooms, Partial Ocean View (C)

2 Double Beds | 1 King Bed | Sleeps 5

Junior Suite (L)

2 Double Beds | 1 King Bed | Sleeps 4

Family Suite, 2 Bedrooms, Partial Ocean View (B2C-US)

1 King Bed and 2 Twin Beds | Sleeps 5

Guest reviews for Riu Palace Pacifico All Inclusive

Everyone (52) Couples (24) Family (62)
5
Family

I have no complaints! I did not know what to expect and was very pleased about everything/

By on Oct 19, 2021

3
Family

The staff at Riu Palace exceed any expectations you may expect. The food is fresh and excellent with 5 different restaurants to choose from. Pool and entertainment are extremely good as well. One set back that really sadden and upset me was finding a young lady stationed in the Mens Restroom. This young lady is cleaning and keeping the floor dry to prevent slips and falls, all while men use the urinals and toilets as if she wasn't there. I mentioned this to the Sub Director of the Hotels and seemed to not care about my observation, he stated that the lady workers know to report any harassment to management and that they were used to this type of situation. I questioned the women's dignity and he wasn't concerned. I suggested he could assigned a male worker in the mens room and a female in the ladies room, he didn't like the idea. Victor did say that he would address the situation. Next morning I walked into the same mens room and found the young lady working as if nothing ever happened. I find this very disappointing... I've traveled different parts of the Globe and have never seen such a thing. I would NOT RETURN to a resort or hotel with this type of disrespect for humans.

By on Oct 15, 2021

5
Family

Todo muy lindo y limpio la comida de lo mejor muy buena atención gracias por todo gracias

By on Oct 12, 2021

5
Family

We love everything about the property! We are looking forward to book our next vacation to a RIU hotel at another country!

By on Oct 11, 2021

5
Partner Couples

The staff was excellent!

By on Oct 1, 2021

3
Friends

The hotel is very stylish and pretty however during our stay one elevator was not functioning which made logistics hard with so many guests using just one elevator. The bathtub in the bathroom is really a safety hazard. It's incredibly slippery and hard to get in and out being to high. The staff was outstanding! Quality of the food was also really good. We had premium drinks every day. Great experience!

By on Sep 30, 2021

Review comment responded on Oct 13, 2021

Dear Elba, Thank you for letting us know about your stay. We are delighted to know how much you liked our hotel and how your enjoyed our staff´s service and our gastronomy and drinks. We are sorry to hear about one of our elevators not working. Our hotel, however, has 4 elevators, so 3 must have been working during those days. We take note of your observations and hope to welcome you again soon! Best regards, Hotel Riu Palace Pacifico Online Reputation Manager

1
Partner Couples Friends

I like the area. I donde like the smell of the hotel blanket was dirty and the cleaning person stole my gold necklace that I left with my other fake jewelry but my gold necklace was in a little box and when I got home it wasn’t where I left it in the little box I called the hotel and they told they would check and to call back. I called again and they didn’t see it. Only my gold necklace was gone

By on Sep 20, 2021

Review comment responded on Sep 29, 2021

Dear Claudia , Thank you for your review on Orbitz. Your satisfaction is our top priority and according to your review, we unfortunately did not manage to satisfy you during your stay. For this reason, on behalf of our entire team, we would like to apologize for any inconvenience. Please be assured that what you experienced is absolutely not up to our standards and we assure you that we will forward your comment to the heads of the mentioned areas for a follow up as they are always working to improve. Again, thank you for your feedback. Your time and opinion is very much appreciated. We would be happy to have another chance and count you among our guests in the future so we can make it better. Until then, please receive our warmest regards, Hotel Riu Palace Pacifico Online Reputation Manager

4
Friends

Beautiful ambience in the lobby and the decor of the restaurants were amazing as well.

By on Aug 24, 2021

4
Family

This is a great place and I do recommend it. There were a few small things that I will mention, but only in hopes that Riu personnel might read these reviews and improve. Food served in the steak restaurant was bad. I mean so bad that we did not even stay to finish the food. I believe the chef simply needs to be changed. I would avoid going to that restaurant. Krystal, on the other hand, was great and food was impeccable. Staff was very friendly, accommodating and responsive. The hotel is very well taken care off. Entertainment, for the most part reminded me of low level folklore, especially the dancers. But, to give them credit, they danced without stop for 2 hours, albeit it the awkwardness of their moves was more funny than anything else.

By on Aug 24, 2021

3
Family

I like the location, the beach, the architectural of the hotel . I didn’t like the fact that there were no nighttime security available. A few nights there were a lot of screaming, yelling and laughing in the pool area around 12 am and in hallway of the hotel on the second floor

By on Aug 24, 2021

Review comment responded on Sep 3, 2021

Dear Hieu, Thank you for reviewing your recent experience at our hotel! We are happy that you liked the location of our property and our facilities. It is, however, disappointing to know about the noise disturbances from other guests and the negative impact this had on your holiday. We would have liked to have been informed about them during your stay, as our team would have been able to intervene if necessary. We have taken note of your impressions as an essential contribution to our continuous improvement process. We look forward to welcome you back to provide you with a completely perfect time. Cordially, Hotel Riu Palace Pacifico Online Reputation Manager

url importing http://sso-opn.orbitz.com/Nuevo-Vallarta-Hotels-Riu-Palace-Pacifico-All-Inclusive.h1928037-p2.Hotel-Reviews
There was an error importing /Nuevo-Vallarta-Hotels-Riu-Palace-Pacifico-All-Inclusive.h1928037-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://sso-opn.orbitz.com/Nuevo-Vallarta-Hotels-Riu-Palace-Pacifico-All-Inclusive.h1928037-p2.Hotel-Reviews

Frequently asked questions