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Recent guest reviews

Great place to stay, will try to return when we will have opportunity

Everyone was extremely friendly and helpful! Loved the daily pool activities. Loved how clean everything was.

Great value and fun entertainment.

It has everything you need! People were friendly. Gerry and his partner were amazing at the romantic dinner. Service was awesome! We will be back!

Extra fees upon checking in, refrigerator did not work, it was overcrowded during pandemic . Live bands were very loud and you could hear in our room, emergency sensor kept going off in the middle of the night. Our service guy Leo was amazing and accommodated us to what we needed. However i will not be returning.

Brazilian Steakhouse food so overcooked it’s inedible. Not impressed with the Italian either. Property and staff are awesome. Wifi didn’t work in our room either.

I loved the ambiance of the hotel, the staff were all super nice, and the food was delicious. There is nothing that I didn’t like.

Muy buena atención del personal, desde lukas al recibirnos y luego los animadores y personal en general. Además la comida excelente

Very accommodating, great service, and great location.

The hotel is well kept from the lobby to the restaurants to the rooms. The staff is friendly, courteous and professional.

Fun and amazing experience. Our beach service from juan was amazing.

Best hotel ever, specially the staff they are very helpful to name a few there is carlos, Jose Manuel and hector the best waiters always with a smile and ready to help but everyone is awesome worker

We had an amazing experience at Hard Rock! It was one of the nicest hotel resorts we’ve stayed at.

We had an incredible experience at the HR. The staff was great. Juan and Gomez took excellent care of us at the pool. The entertainment was fun and our room was clean and comfortable. I can't say enough great things about our stay. We had intended to do more excursions outside of the hotel but didn't want to leave. Walks on the beach every morning and beautiful sunsets. I can't wait to go back.

I booked the HR PVR as a last min trip for myself, husband and 11 month old. After reading the reviews (4.3) and seeing all inclusive we were excited. Sad to say I feel like we compelely overpaid. Pros: family friendly, clean, staff is super nice, Spa was GREAT! Cons: Food was awful, very bland and even the simple American food and Mexican food didn’t taste great. My husband got sick the last night when we ate @ the Asian restaurant (likely from the beef). The hotel grounds itself is not large and you can walk from end to end in less than 5 min. The nightly entertainment was OK as well. Overall wouldn’t go back and would have spent the extra 100/night to stay somewhere much nicer had I known the above.

Paseo de los Cocoteros 19, Villa 8 Nuevo Vallarta NAY

Hotel highlights

  • Free cooked-to-order breakfast
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Hard Rock Hotel Vallarta - All Inclusive places you within a 5-minute walk of Nuevo Vallarta Beach and Paradise Plaza Shopping Center. This 348-room, 4.5-star property has 2 outdoor pools along with indoor private spa tubs and a full-service spa. Located centrally in Nuevo Vallarta, it's connected to the convention center and also close to Nayar Vidanta Golf and Aquaventuras Park Vallarta.


Dining

Free cooked-to-order breakfast is served each morning from 7:00 AM to 11:30 AM. There are multiple options for onsite dining with 6 restaurants, including The Market, which specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

All of Hard Rock Hotel Vallarta - All Inclusive's 348 rooms are soundproofed and have an array of amenities, including indoor private spa tubs, free minibar items, and balconies. Guests can expect free WiFi and 32-inch flat-screen TVs with digital channels. Beds are dressed in Egyptian cotton sheets and down comforters, and bathrooms offer hair dryers and free toiletries. Other standard amenities include espresso makers, ceiling fans, and laptop-compatible safes. Housekeeping is available on request.


Property features

Guests of Hard Rock Hotel Vallarta - All Inclusive have access to a full-service spa, 2 outdoor pools, and a children's pool. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for MXN 770 per person roundtrip. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this all-inclusive property include a health club, 2 spa tubs, and a sauna.

Room options

Room, 2 Double Beds, Ocean View (Rock Royalty with Personal Assistant)

2 Double Beds | Sleeps 4

Deluxe Partial Ocean View King

1 King Bed | Sleeps 3

Room, 1 King Bed, Ocean View (Rock Royalty with Personal Assistant)

1 King Bed | Sleeps 2

Deluxe Room, 1 King Bed (PURE WELLNESS)

1 King Bed | Sleeps 3

Guest reviews for Hard Rock Hotel Vallarta - All Inclusive

Everyone (19) Couples (19) Business (1) Family (14) Other (1)
5
Family

Great place to stay, will try to return when we will have opportunity

By on Aug 20, 2021

Review comment responded on Aug 21, 2021

Hello rockstar, Thank you so much for your kind comments. We are so glad to know that you enjoyed your stay, pleas become back soon, remember our red carpet will be waiting to receive you. Greetings!

5
Everyone

By on Jul 3, 2021

Review comment responded on Jul 13, 2021

Hello rockstar! Thank you for your rating, we love to know through your score that you had an amazing stay. It was our pleasure to have you here. Come back anytime! Greetings! "This review was responded on behalf of the General Manager of Hard Rock Hotel Vallarta"

5
Everyone

By on Jun 24, 2021

Review comment responded on Jul 5, 2021

Hello rockstar! Thank you for your rating, we are so glad to know you enjoyed the experience to the fullest. Come back again soon! Greetings!"This review was responded on behalf of the General Manager of Hard Rock Hotel Vallarta"

5
Partner Couples

Everyone was extremely friendly and helpful! Loved the daily pool activities. Loved how clean everything was.

By on May 17, 2021

Review comment responded on May 26, 2021

Hello Rockers, Thank you for taking the time to share this outstanding 5-star review with us. We love reading that your vacation trip was fantastic and to learn you received the true Rock Star treatment! It is our epic attention and service that sets us apart and we are glad to know you could enjoy every corner of the resort. We hope you have a chance to visit us soon and remember your new rocker family will be waiting! See you soon & Never stop rocking! "This review was responded to on behalf of the General Manager of Hard Rock Hotel Vallarta"

5
Friends

Great value and fun entertainment.

By on May 10, 2021

Review comment responded on May 14, 2021

Dear Rock Star, Thank you for taking the time to share your experience with us. It is fantastic to know you had such a wonderful and fun time in our paradise and could enjoy our warm service and variety of options in the company of your loved ones. It was our pleasure to have you with us and we cannot wait to welcome you back to our stage soon to continue adding more epic memories! See you soon & Rock On! "This review was responded to on behalf of the General Manager of Hard Rock Hotel Vallarta"|

5
Everyone

It has everything you need! People were friendly. Gerry and his partner were amazing at the romantic dinner. Service was awesome! We will be back!

By on Apr 16, 2021

Review comment responded on Apr 18, 2021

Dear guests, Thank you for taking the time to share your comments with us. We love reading that your experience exceeded all of your expectations! From being able to indulge in our musical culture and vibe to the friendly service provided to you in each corner of the resort, we are thrilled to see you received the full celebrity treatment! Our team sends our regards and we can't wait to pamper you once more while overlooking more spectacular views of the ocean on your next vacation to paradise! See you soon & Rock on!! "This review was responded to on behalf of the General Manager of Hard Rock Hotel Vallarta"

2
Family

Extra fees upon checking in, refrigerator did not work, it was overcrowded during pandemic . Live bands were very loud and you could hear in our room, emergency sensor kept going off in the middle of the night. Our service guy Leo was amazing and accommodated us to what we needed. However i will not be returning.

By on Aug 29, 2020

Review comment responded on Aug 31, 2020

Dear guest, On behalf of Hard Rock Hotel Vallarta, we would like to offer you our most sincere apologies for not having met your expectations. We are definitely looking to deliver remarkable experiences for our guests as it is what sets us apart; the outstanding service and willingness to provide with authentic rock star experiences. We understand that everyone likes different things that's why we always invite you to share your suggestions with our team and we will definitely do our best to cover all your needs. We hope to have the opportunity to host you back and change your perception as we are definitely looking forward to creating an unforgettable experience for you and your family. Rest assured, we will continue improving in every area of opportunity mentioned. Should you decide to come back to this marvelous paradise, please contact us to assist you with the arrangements for your visit. Kind Regards, "This review was responded to on behalf of the General Manager of Hard Rock Hotel Vallarta"

3
Everyone

Brazilian Steakhouse food so overcooked it’s inedible. Not impressed with the Italian either. Property and staff are awesome. Wifi didn’t work in our room either.

By , from San Diego on Feb 16, 2020

Review comment responded on Feb 19, 2020

Dear Terry, On behalf of Hard Rock Hotel Vallarta, we would like to offer you our most sincere apologies for not having met your expectations. We are definitely looking to deliver remarkable experiences for our guests as it is what sets us apart; the outstanding service and willingness to provide with authentic rockstar experiences. We regret our team´s efforts were not enough for you and we hope we have the opportunity to have you back and change your perception as we are definitely looking forward to creating an unforgettable experience for you and your family. Rest assured, we will continue improving in every area of opportunity mentioned. Should you decide to come back, please contact us directly to assist you with the arrangements for your visit. Kind Regards, "This review was responded to on behalf of the General Manager of Hard Rock Hotel Vallarta"

5
Partner Couples

I loved the ambiance of the hotel, the staff were all super nice, and the food was delicious. There is nothing that I didn’t like.

By on Dec 16, 2019

Review comment responded on Dec 18, 2019

Hello Rocker, Thank you for your comments. It has been a pleasure to have you with us and make your stay wonderful. We appreciate your kind words and it is gratifying to know our rockers were able to create such a comfortable and memorable experience for you through our hospitality and service. The whole team sends a big hug and we hope to welcome you back soon for another relaxing trip to paradise! See you soon! "This review was responded to on behalf of the General Manager of Hard Rock Hotel Vallarta"

5
Partner Couples

Muy buena atención del personal, desde lukas al recibirnos y luego los animadores y personal en general. Además la comida excelente

By on Sep 14, 2019

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