Skip to main content
Beginning of main content

Recent guest reviews

This was last minute decision great time overall

Hotel has been closed since Late January & we were not informed. They offered us a poor hotel.

Very nice and clean hotel, excellent location and friendly staff

In the Romantic neighborhood old town close to all favorite taquerias, stores and clubs.

adults only very quiet all staff very polite and nice we went all inclusive very good food at sister property we were a large group of 9 no problems all enjoyed the trip

Have stayed here several times. Thank you. This is just filler. I have nothing more to say.

You can enjoy the roof a relaxing swimming pool, and also the partners properties ones. The buffet is excellent.

The entire staff is very welcoming and friendly. Loved the plants all over and the decorations are lovely. Mi Pueblito restaurant food is delicious and for our reserved dinner waitress Ary was awesome.

This was a lovely boutique in a prime location. The staff was friendly and helpful.

Love the location Very good for the price Staff was less friendly than usual Always enjoy my stays here

It was really close to all the fun . You are able to go to many different nice place from this hotel. Everything is really close.

Very well maintained property, seems like staff putting extra effort to make sure everything is super clean, they even wash side walk outside the hotel with soap! Very authentic!

The property was located in a area that was close to everything that we wanted to see or do. It was a very quiet hotel.

Very conveniently located to the beach and local shops. Quaint and charming for a small hotel. Only complaint is the constant noise. Even though it is removed from any noisy streets and doesn't allow kids, there is always daytime noise in the courtyard. Banging of doors and on the ceiling, constant maintenance work, and unusually loud piped in music to the courtyard make it nearly impossible to sleep except for after 8 pm.

I love the hotel, but unless you have a balcony room, you are in a very small room. The rooms on the main floor are good also. My mom and stayed in one of those rooms in May.

Manuel M Dieguez No 171 Puerto Vallarta JAL

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Outdoor pool

Located in Romantic Zone, Casa Dona Susana is next to Olas Altas Street and Playa de los Muertos. This 3.5-star hotel welcomes guests with 42 rooms and conveniences like an outdoor pool, free in-room WiFi, and free self parking.


Dining

Savor a meal from the comfort of your room with room service, or grab a bite to eat at the onsite restaurant.


Rooms

The 42 rooms are individually decorated and have an array of amenities, including minibars, safes, and ironing boards. Guests can expect to find free WiFi and LED TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding.


Property features

Casa Dona Susana offers an outdoor pool, a rooftop terrace, and free WiFi in public areas. If you drive, put free parking to good use. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and concierge services. Other amenities at this adults-only hotel include a terrace, a garden, and an ATM.

Room options

Standard Room, 1 King Bed

1 King Bed | Sleeps 2

Guest reviews for Casa Dona Susana

Everyone (34) Couples (15) Family (3) Other (5) Friends (2)
5
Everyone

This was last minute decision great time overall

By on Jun 13, 2021

Review comment responded on Jun 23, 2021

Dear Anonymous Great Comment and great decision at the same time, we will see alla of you soon again. Cordially

1
Partner Couples

Hotel has been closed since Late January & we were not informed. They offered us a poor hotel.

By on May 11, 2021

Review comment responded on Jun 4, 2021

Dear Guest Thank you for your time in sharing your experience, we value your comments, we want you to allow us to offer you added values, we really apologize and we want to see you again and serve you at Casa Doña Susana to share new and unbeatable experiences, we are waiting for all of you. Cordially.

4
Partner Couples

Very nice and clean hotel, excellent location and friendly staff

By , from Atlanta on Dec 30, 2020

Review comment responded on Dec 30, 2020

We are very happy to know that we have achieved our goal and that your experience has been pleasant. Thank you very much for your preference.We look forward to welcoming you back to your home away from home. Without a doubt we will be attentive to assist you at all times.

4
Everyone

In the Romantic neighborhood old town close to all favorite taquerias, stores and clubs.

By on Mar 31, 2020

Review comment responded on Apr 7, 2020

Dear Anonymous Casa Doña Susana Hotel is perfectly situated in the heart of the magic Zona Romantica, the picturesque home of prestigious restaurants, art galleries and beautiful landscape. It’s a little corner of Puerto Vallarta with infinite pleasures and diversions. We can't wait to have you back home once again. We are pretty sure that we will be able to fulfill your needs one more time. Cordially

5
Everyone

By on Jan 8, 2020

Review comment responded on Jan 9, 2020

Thanks for your rating

5
Family Partner Couples Friends

adults only very quiet all staff very polite and nice we went all inclusive very good food at sister property we were a large group of 9 no problems all enjoyed the trip

By on Nov 14, 2019

Review comment responded on Dec 11, 2019

Dear guest Thank you for staying with us us and for sharing your comments. I am glad that you enjoyed our facilities and services, and the beauty of our great location. I hope to be able to welcome you back again soon. Sunny Regards Antonio Robles General Manager

5
Friends

Have stayed here several times. Thank you. This is just filler. I have nothing more to say.

By on Nov 13, 2019

Review comment responded on Dec 11, 2019

Thanks for your rating

5
Everyone

By on Sep 17, 2019

Review comment responded on Sep 19, 2019

Dear guest Thank you for your rating

4
Family

You can enjoy the roof a relaxing swimming pool, and also the partners properties ones. The buffet is excellent.

By , from Las Vegas, NV on Aug 29, 2019

Review comment responded on Aug 29, 2019

Dear Carlos Many thanks for taking the time to leave your kind words and observations following your recent stay with us, we appreciate that you have taken the time to share your experience We look forward to have the pleasure of having you back home in the near future. Sunny Regards Antonio Robles General Manager

5
Partner Couples

The entire staff is very welcoming and friendly. Loved the plants all over and the decorations are lovely. Mi Pueblito restaurant food is delicious and for our reserved dinner waitress Ary was awesome.

By on Aug 3, 2019

Review comment responded on Aug 3, 2019

Dear guest Thank you very much for taking the time to give us your nice comments. It is very nice to know that you enjoy our facilities and its surroundings. I will make sure to let everybody at the hotel your appreciation. Sunny Regards Antonio Robles General Manager

url importing http://sso-opn.orbitz.com/Puerto-Vallarta-Hotels-Casa-Dona-Susana.h14920-p2.Hotel-Reviews
There was an error importing /Puerto-Vallarta-Hotels-Casa-Dona-Susana.h14920-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://sso-opn.orbitz.com/Puerto-Vallarta-Hotels-Casa-Dona-Susana.h14920-p2.Hotel-Reviews

Frequently asked questions