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Recent guest reviews

We have stayed at this particular Residence Inn in the past. Now they "clean" the room only on Mondays! Need a towel or soap - go to front office and request it. One shampoo for two people per week! Carpet was so dirty that when you walked in bathroom area which was tile - you left footprints. Used to be a great place - breakfast was hot etc. Now it's a box of nothing good.

The location was wonderful . Very quite yet close to stores and restaurants . The building was not very clean and often areas smelling of cigarettes ; at times coming through the AC ducts . Hallways dirty and glass doors and elevators dirty!

This was one of the oddest Marriott experiences I ever had. After driving 9 hours and exhausted, they had no luggage carrier at the front entrance. The rep stated she was the first boy one working so she couldn’t help me get one. So I had to search the hotel for one. I learned you needed to reserve time to use gym. No cleaning of rooms. MOLD in my bathroom- very visible (looked like black mold). Paper thin walls, I could hear footsteps upstairs, toilets flushing and other people talking. Avoid at all cost!

Very friend staff

Clean and quiet easy check in good tv nice shower nice bed pillows

For a Marriott Brand, I am disappointed with this property. Comforter had stains on it and when asked for a new one, the new one had some also. Gross. Dishwasher had standing water. Room was hot and it took a long time for it to cool down if at all. Toilet lid was cracked. Floor was so dirty. Fold out bed mattress is so old and lumpy. We left 5 days early.

I like that it has a full kitchen. It is near shopping center. The staffs are helpful and always ready to assist when you need help.

I think its a very nice place. The suites are wonderful

This property has not been well maintained. The tile grout was dirty, tub base and cabinets were dirty, fridge was dented, walls had paint patches visible, and there was a hole in the wall in the bathroom. The key to the door only worked sometimes. The best thing about this property is the proximity to BYU and Provo Canyon.

The front desk staff were particularly pleasant and treated us as if we were friends or important.

Quiet location, with staff who were obviously well trained on providing good service.

We will now be staying here for the 3rd time. Modern, clean with all the amenities you’d expect plus 2 restaurants. Much better than the noise and unreliable A/C of the historic hotels nearby, and Durango is just as accessibie. We always choose a room that has a balcony facing the Animas River, where we can sit and enjoy a cup of coffee. Their cute bar that serves food also is on the river, and they have another restaurant on property as well. The Animas River Walk is right behind the hotel, a great place to walk, bike or run. A grocery store adjoins the parking lot and all the funky fun restaurants of Durango are walkable from the hotel. Wouldn’t stay anywhere else when I’m in Durango!

The lower rating was purely because of room cleanliness. There was dirt everywhere in the corners and small bits of trash under the beds hid by bedskirts. It just felt like things were superficially cleaned which is a bit disconcerting. Ignoring that aspect, the staff was very friendly and helpful, the breakfast was great with a lot of options, and the amenities were cool (grassy lawns, pickle ball court, basketball hoop, swimming pool, etc.) If the rooms were deeply cleaned better, we would have had no complaints.

We stayed here twice in a matter of a week and a half. The first night was in a 2 room suite. Very nice room, very nice/comfortable beds. Great to have 2 full bathrooms. The second night we stayed in a suite with a queen bed and a sofa bed. You could tell it was a cheaper room, the kitchen had a stove top but no oven. The sofa bed wasn't the most comfortable thing in the world. But overall it's a very nice hotel and would recommend it to anyone.

This hotel has a very friendly staff. We were greeted each time we arrived through the front door -- even at 1:00 am that first night. There are fun activities for kids -- a pool, spa and fitness center which make this a fun family destination. Breakfast was great with waffle maker, eggs sausage, oatmeal and toppings and yoghurt and cereal options. Room spacious and clean!

W 2230 N Provo UT

Hotel highlights

  • Steps from Brigham Young University
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Residence Inn by Marriott Provo places you next to Brigham Young University and within 2 miles (3 km) of other popular attractions like Provo Utah Temple. This 114-room, 3-star hotel welcomes guests with conveniences like an indoor pool, free in-room WiFi, and free self parking.


Rooms

All 114 air-conditioned rooms feature kitchens with refrigerators, microwaves, stovetops, and dishwashers. Guests can expect 37-inch LCD TVs with digital channels, along with free WiFi and wired Internet. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include coffee makers, free newspapers, and fans.


Property features

At Residence Inn by Marriott Provo, guests enjoy an indoor pool, a gym, and an outdoor tennis court. You can take advantage of free parking, along with a free area shuttle. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and securing valuables. Additional amenities include free WiFi in public areas, a 24-hour business center, and coffee/tea in a common area.

Room options

Junior Suite, 1 Bedroom, Non Smoking

1 King Bed | Sleeps 4

Studio, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Studio, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Suite, 1 Bedroom

1 Queen Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Residence Inn by Marriott Provo

Everyone (7) Couples (9) Business (1) Family (16) Other (1)
1
Family

We have stayed at this particular Residence Inn in the past. Now they "clean" the room only on Mondays! Need a towel or soap - go to front office and request it. One shampoo for two people per week! Carpet was so dirty that when you walked in bathroom area which was tile - you left footprints. Used to be a great place - breakfast was hot etc. Now it's a box of nothing good.

By on Jun 22, 2021

Review comment responded on Jun 27, 2021

We apologize for the less than favorable experience you encountered while staying with us. We are always more than happy to deliver items/amenities to your room. We are bringing back our hot breakfast during the month of July. We do hope that you will give us another try in the future.

5
Everyone

By on Jun 17, 2021

Review comment responded on Jun 27, 2021

Than you for your review. We appreciate you choosing to stay with us and hope to see you again in the future.

3
Family

The location was wonderful . Very quite yet close to stores and restaurants . The building was not very clean and often areas smelling of cigarettes ; at times coming through the AC ducts . Hallways dirty and glass doors and elevators dirty!

By on Jun 9, 2021

Review comment responded on Jun 10, 2021

We thank you for your review and apologize for the challenges you experienced while staying with us. We do hope that you'll give us another try in the future.

5
Everyone

By on May 5, 2021

Review comment responded on May 16, 2021

Thank you for your review. We hope to see you again!

1
Family Business Business

This was one of the oddest Marriott experiences I ever had. After driving 9 hours and exhausted, they had no luggage carrier at the front entrance. The rep stated she was the first boy one working so she couldn’t help me get one. So I had to search the hotel for one. I learned you needed to reserve time to use gym. No cleaning of rooms. MOLD in my bathroom- very visible (looked like black mold). Paper thin walls, I could hear footsteps upstairs, toilets flushing and other people talking. Avoid at all cost!

By on Apr 24, 2021

Review comment responded on Apr 25, 2021

We're so sorry to hear of your less than favorable experience with us. This is certainly not standard for our hotel and your concerns are being addressed immediately. We ask that you give us another chance to re-gain your faith and confidence in our hotel.

4
Everyone

By on Apr 22, 2021

Review comment responded on May 3, 2021

Thank you for your review. We appreciate you choosing to stay with us and look forward to your return. Safe travels!

5
Family Family

Very friend staff

By on Apr 4, 2021

Review comment responded on Apr 8, 2021

Thank you for your review. We appreciate your comment and hope to see you again soon. Safe travels!

5
Partner Couples

Clean and quiet easy check in good tv nice shower nice bed pillows

By on Feb 5, 2021

Review comment responded on Feb 5, 2021

Thank you for your review. We appreciate your comments and look forward to your return.

2
Family Family

For a Marriott Brand, I am disappointed with this property. Comforter had stains on it and when asked for a new one, the new one had some also. Gross. Dishwasher had standing water. Room was hot and it took a long time for it to cool down if at all. Toilet lid was cracked. Floor was so dirty. Fold out bed mattress is so old and lumpy. We left 5 days early.

By , from San Antonio, Texas on Sep 1, 2020

Review comment responded on Sep 1, 2020

We're so sorry to hear of your less than favorable stay with us. Your concerns are being addressed. We apologize for these inconveniences and look forward to you giving us another try in the future.

5
Family

I like that it has a full kitchen. It is near shopping center. The staffs are helpful and always ready to assist when you need help.

By , from Tustin, CA on Aug 27, 2020

Review comment responded on Aug 27, 2020

Thank you for your review. We appreciate your comments and look forward to your return.

Residence Inn by Marriott Provo

252 W 2230 N, Provo, UT 84604
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