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Recent guest reviews

Staff were wonderful!

Very disappointed with cleanliness of bathroom had mildew, toilet sit with urine and shower curtain and tube dirty. You would think due to pandemic room would be clean. No free parking I was chareged $90.00 dollars fee for 3 days stay. Lot of issues no mention here. I rste this hotel 1 FAIL. Very very unsatisfied.

Very friendly staff, but the property is in poor condition unfortunately.

This hotel charged me an expensive fee on top of being charged for my night stay. When trying to dispute this fee, I was unable to reach the front desk by phone EVERY SINGLE time I called. This is unacceptable.

Hotel was fine, clean. Bathroom was very outdated and you couldn't pick your hand up over your head more than a couple inches without touching the ceiling. The comforter cover was dirty. What got me the most though was parking. The garage attached to the hotel is $30/night. (Good luck finding a meter outside the garage). So for $30 plus the stay you could stay at a SUBSTANTIALLY nicer hotel. Nowhere on the website does it mention parking either. We won't be back. Plenty of good hotels in Prov.

I understand no breakfast service but could there have been individually wrapped muffins or bagels for grab and go? Also, we told the desk clerk the coffee had run out. It was replaced with a really odd tasting coffee. They did not notify me that rooms were not being cleaned. I ran out of wash rags and conditioner. Also, the parking is a problem. They tried to charge me for $90 for a 3 day stay, but I had to pay the parking lot attendant, who said they were not part of the hotel. That was a little sketchy.

It was very clean, staff was great, close to everything

nearby downtown Providence Parking is $26.00 dollars No valet service or busboy assistance with bags

Nice hotel with many bars/pubs/restaurants in the neighborhood. Forget the hotel bar, which feels and operates more like a McDonald's.

Staff were friendly and informative. Hotel was conveniently located for shopping and dining. Room was nice.

Had a nice time everyone was very nice and I would come back there

It's a nice hotel, well-located near the bus stops, RISD, and PPL. It's not exceptional, but I have no complaints.

I was in town for a quick meeting at the convention center and Courtyard was exactly what I needed. Front desk staff were pleasant and helpful. I had a late evening dinner with colleagues at the grill, which was fine. All in all, no surprises--which was perfect.

This hotel is very pleasant. Beds are very comfortable. The location is perfect. A bit pricey with limited amenities. No pool. The food on premises was a scaled-back, pricey Starbuck's that was closed for half the day. It was so bad that I walked to the next hotel where they had an excellent Starbuck's (not that I love Starbuck's...just a good coffee shop of a local variety would have worked even better). But as I said, perfect location downtown and very comfortable rooms.

Great last minute deal, great personnel, great location with accessible transportation and food options near by. Close to Brown University.

Shaky start this time but everything worked out well in end. We're convinced Courtyard by Marriott is on to something.

Exchange Ter Providence RI

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Fitness center
  • 24-hour business center

Located in Downtown Providence, Courtyard by Marriott Providence Downtown is next to Alex and Ani City Center and Providence City Hall. This 3.5-star hotel has 219 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and a fitness center.


Dining

Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. You can sip a beverage at the coffee shop/café. For your convenience, a cooked-to-order breakfast is available for a fee.


Rooms

Courtyard by Marriott Providence Downtown's 219 rooms provide refrigerators, coffee makers, and free newspapers. Guests can expect free WiFi and 25-inch TVs with satellite channels. Bathrooms offer hair dryers and free toiletries. Other standard amenities include phones, ironing boards, and desks. Change of towels is available on request.


Property features

Courtyard by Marriott Providence Downtown features a fitness center, free WiFi in public areas, and a 24-hour business center. Self parking is offered for USD 30 per night. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. Additional amenities include coffee/tea in a common area, express check-in, and express check-out.

Room options

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

City Suite, 1 Bedroom, Non Smoking, City View

1 King Bed | Sleeps 3

City Room, 1 King Bed, Non Smoking, City View

1 King Bed | Sleeps 3

Guest reviews for Courtyard by Marriott Providence Downtown

Everyone (12) Couples (10) Business (4) Family (10) Friends (1)
5
Family

Staff were wonderful!

By on Jul 14, 2021

Review comment responded on Jul 15, 2021

Thank you for your review. We will share with our staff!

1
Family

Very disappointed with cleanliness of bathroom had mildew, toilet sit with urine and shower curtain and tube dirty. You would think due to pandemic room would be clean. No free parking I was chareged $90.00 dollars fee for 3 days stay. Lot of issues no mention here. I rste this hotel 1 FAIL. Very very unsatisfied.

By on Apr 21, 2021

Review comment responded on Apr 22, 2021

I am sorry this happened. I am sharing this with our housekeeping team and General Manger.

2
Everyone

Very friendly staff, but the property is in poor condition unfortunately.

By on Apr 19, 2021

Review comment responded on Apr 20, 2021

Thank you for your review. We appreciate your feedback.

1
Family Family

This hotel charged me an expensive fee on top of being charged for my night stay. When trying to dispute this fee, I was unable to reach the front desk by phone EVERY SINGLE time I called. This is unacceptable.

By on Oct 15, 2020

Review comment responded on Oct 22, 2020

We apologize for the inconvenience. Our internet went down as well as our phone service so we were unable to receive your calls.

5
Everyone

By on Sep 26, 2020

2
Partner Couples Business Business

Hotel was fine, clean. Bathroom was very outdated and you couldn't pick your hand up over your head more than a couple inches without touching the ceiling. The comforter cover was dirty. What got me the most though was parking. The garage attached to the hotel is $30/night. (Good luck finding a meter outside the garage). So for $30 plus the stay you could stay at a SUBSTANTIALLY nicer hotel. Nowhere on the website does it mention parking either. We won't be back. Plenty of good hotels in Prov.

By , from Westerly, RI on Aug 31, 2020

2
Family

I understand no breakfast service but could there have been individually wrapped muffins or bagels for grab and go? Also, we told the desk clerk the coffee had run out. It was replaced with a really odd tasting coffee. They did not notify me that rooms were not being cleaned. I ran out of wash rags and conditioner. Also, the parking is a problem. They tried to charge me for $90 for a 3 day stay, but I had to pay the parking lot attendant, who said they were not part of the hotel. That was a little sketchy.

By , from Oakton, VA on Aug 18, 2020

4
Everyone

By on Aug 6, 2020

Review comment responded on Sep 3, 2020

Thank you for your rating. We appreciate your time in rating our hotel.

4
Everyone

By on Sep 14, 2019

Review comment responded on Sep 16, 2019

Thank you!

5
Everyone

It was very clean, staff was great, close to everything

By on Aug 4, 2019

Review comment responded on Sep 16, 2019

Thanks so much!

Courtyard by Marriott Providence Downtown

32 Exchange Ter, Providence, RI 02903
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