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Recent guest reviews

MY STAY WAS HORRIBLE I HAD TO GO GET SHEETS WASH CLOTHES AND TOWELS IT WAS ROACHES IN MY ROOM I HAVE A VIDEO AND BLOOD ON MY SHEETS WHEN I GOT THERE THIS PLACES NEEDS TO BE CLOSED DOWN

MY STAY WAS HORRIBLE I HAD TO GO GET SHEETS WASH CLOTHES AND TOWELS IT WAS ROACHES IN MY ROOM I HAVE A VIDEO AND BLOOD ON MY SHEETS WHEN I GOT THERE THIS PLACES NEEDS TO BE CLOSED DOWN

There were lots of people just coming and going inside and into the parking lot. People hanging out right outside the door. Did not feel safe because of the loitering. After I paid I called and cancelled because we sat in the parking lot for a while watching to see if we even wanted to take in our luggage. We decided {to wait and get something to eat and come back and check if there was still people loitering. There was so I called the hotel to cancel our room [I had cancellation insurance on the room]. The manager would not let me cancel because I had the room card and he wanted me to bring it back. I told him I didn't want to come back to the hotel that I would pay for the card but I wanted my room canceled. He charged me for it any how. We did not feel safe at all there on that day. We rode around town and booked at a hotel that we felt much safer. We still want our money refunded as we didn't even step foot past the registration window.

The attutude of the worker was outstanding i was told red roof inn were nice in my they was a air coming in the window like i was standing outside. But it also look like some has broke into the room and another person that there room smell like smoke.

My room had a mosquito problem, I ended up with eight very painful and swollen bites even though I used a repellent and it was November, so they are likely breeding somewhere inside the hotel

Horrinle place full of drug dealers hookers and fighting in the next room all night the staff did nothing about it. Left day early.

The motel smell like drugs and I didn't like that at the tub was dirty.

It was not clean and smell so bad I didn’t like it at all

It was not like other Red Roof's we have stayed at. We were just passing through and needed a nap but it was very dirty, it had a horrible odor in the hallway and the bedrooms. The bathroom towels were all wet and we had to get new ones. The vent was missing in the bathroom-there was just an open hole. You had to push and force the door open just to get in. We will look for anther Red Roof and not stay at this one. Sorry but this location needs more repairs, renovation and more care.

When I got there the whole hotel smelled as if they had hot boxed it. Pot smell from floor 1 - 3. There were random people looking out windows. Very uncomfortable environment. We went in took showers and left. There were 3 police men and a guy clearly drunk when we left at 1:00am. The tub had a hole in it. I will never stay here again!

London Boulevard Portsmouth VA

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Laundry facilities
  • 24-hour front desk

Red Roof Inn Norfolk - Portsmouth places you within a leisurely stroll of Emanuel AME Church and Commodore Theatre. The 57 rooms at this hotel include refrigerators, microwaves, and coffee makers.


Rooms

All 57 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. Guests can expect to find free WiFi and flat-screen TVs with cable channels. Other standard amenities include free long-distance calls, free local calls, and desks.


Property features

Guests of Red Roof Inn Norfolk - Portsmouth enjoy free WiFi in public areas, coffee in a common area, and express check-in. A stay here includes free parking. Front-desk staff are standing by 24/7 to assist with any requests. Additional amenities include express check-out, free newspapers, and laundry facilities.

Room options

Deluxe Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Deluxe Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Superior Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Superior Room, 1 King Bed, Smoking

1 King Bed | Sleeps 2

Guest reviews for Red Roof Inn Norfolk - Portsmouth

Everyone (3) Family (13)
1
Family Business Business

MY STAY WAS HORRIBLE I HAD TO GO GET SHEETS WASH CLOTHES AND TOWELS IT WAS ROACHES IN MY ROOM I HAVE A VIDEO AND BLOOD ON MY SHEETS WHEN I GOT THERE THIS PLACES NEEDS TO BE CLOSED DOWN

By on May 17, 2021

Review comment responded on May 19, 2021

Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

1
Family Business Business

MY STAY WAS HORRIBLE I HAD TO GO GET SHEETS WASH CLOTHES AND TOWELS IT WAS ROACHES IN MY ROOM I HAVE A VIDEO AND BLOOD ON MY SHEETS WHEN I GOT THERE THIS PLACES NEEDS TO BE CLOSED DOWN

By on May 17, 2021

Review comment responded on May 19, 2021

Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

1
Family Family

There were lots of people just coming and going inside and into the parking lot. People hanging out right outside the door. Did not feel safe because of the loitering. After I paid I called and cancelled because we sat in the parking lot for a while watching to see if we even wanted to take in our luggage. We decided {to wait and get something to eat and come back and check if there was still people loitering. There was so I called the hotel to cancel our room [I had cancellation insurance on the room]. The manager would not let me cancel because I had the room card and he wanted me to bring it back. I told him I didn't want to come back to the hotel that I would pay for the card but I wanted my room canceled. He charged me for it any how. We did not feel safe at all there on that day. We rode around town and booked at a hotel that we felt much safer. We still want our money refunded as we didn't even step foot past the registration window.

By on Apr 23, 2021

Review comment responded on Apr 25, 2021

Thank you for taking the time to leave your feedback. I am appalled to hear that you did not feel safe during your most recent stay with us. I want to assure you that we take the security of our guests extremely seriously. We do whatever is within our control to create a peaceful, safe and hospitable environment. Your comment has been forwarded to the management and will be discussed with the security and front desk staff.

3
Everyone

By on May 11, 2020

Review comment responded on May 28, 2020

Thank you for taking the time to provide us with your feedback of your stay. We are very sorry to hear that things during your stay did not meet your expectations. Rest assured your comments will be shared with our team, and it’s through comments such as yours that we’re able to improve. Thanks again for your time.

1
Family Family

By on Apr 29, 2020

Review comment responded on May 2, 2020

Thank you for taking the time to provide us with your feedback of your stay. We are very sorry to hear that things during your stay did not meet your expectations. Rest assured your comments will be shared with our team, and it’s through comments such as yours that we’re able to improve. Thanks again for your time.

4
Friends Family

The attutude of the worker was outstanding i was told red roof inn were nice in my they was a air coming in the window like i was standing outside. But it also look like some has broke into the room and another person that there room smell like smoke.

By on Feb 21, 2020

Review comment responded on Feb 21, 2020

I want to thank you for taking time to post a review of your stay.

4
Everyone

By on Jan 22, 2020

Review comment responded on Jan 22, 2020

I want to thank you for taking time to post a review of your stay.

2
Everyone

My room had a mosquito problem, I ended up with eight very painful and swollen bites even though I used a repellent and it was November, so they are likely breeding somewhere inside the hotel

By on Nov 12, 2019

Review comment responded on Nov 21, 2019

Thank you for taking the time to provide us with your feedback of your stay. We are very sorry to hear that things during your stay did not meet your expectations. Rest assured your comments will be shared with our team, and it’s through comments such as yours that we’re able to improve. Thanks again for your time.

1
Family Family

Horrinle place full of drug dealers hookers and fighting in the next room all night the staff did nothing about it. Left day early.

By on Oct 7, 2019

Review comment responded on Nov 21, 2019

Thank you for taking the time to provide us with your feedback of your stay. We are very sorry to hear that things during your stay did not meet your expectations. Rest assured your comments will be shared with our team, and it’s through comments such as yours that we’re able to improve. Thanks again for your time.

1
Family

The motel smell like drugs and I didn't like that at the tub was dirty.

By on Sep 23, 2019

Review comment responded on Nov 21, 2019

Thank you for taking the time to provide us with your feedback of your stay. We are very sorry to hear that things during your stay did not meet your expectations. Rest assured your comments will be shared with our team, and it’s through comments such as yours that we’re able to improve. Thanks again for your time.

Red Roof Inn Norfolk - Portsmouth

925 London Boulevard, Portsmouth, VA 23704
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