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Recent guest reviews

Friendly and quiet.

Clean and quiet. Water didn’t drain in shower

Super friendly staff and clean hotel. It’s close to plenty of shops/restaurants and only a 10 minute drive to downtown Portland

Friendly staff, clean room especially during COVID, walkable distance to Chipotle, Starbucks and other stores. Wish the bathroom was a bit bigger, the door was in the, way of the toilet bowl.

Everything was clean. It was so pretty and unique inside and the staff was lovely!

The full floor to ceiling window makes for great past time of people and activity watching. Pool was clean and great size, plenty of towels, and head count/schedule was well managed for COVID. Bar area modern with cool lighting. Room was well cleaned. Staff that we came across were all personable with more than just a simple "hello". Big free parking lot steps from door. Easy check in and out. Pillows are heavenly. My hair loves their shampoo and conditioner. Continental breakfast had slim pickings.

We stayed in an ‘accessible’ room; meaning there was no door on the shower. While showering water spread through out the bathroom which seemed to increase the risk of falling. We put towels on the floor to stop the spread of water. They helped but smelled terrible. Window view was of parking lot. No full size mirror in room. Bathroom door was also very big- maybe 4 feet wide, we didn’t bother closing it. On the plus side, doubletree was able to store our bikes (2) in a back room. The staff was very accommodating and brought us fresh towels every day as well as a full length mirror.

Nice hotel, friendly staff. Check in was quick and easy. This hotel appears Covid Safe. The biggest Perk is that there are two places to eat, within easy walking distance. Chipoltle and Cracker Barrel

I didn’t like how I was put in a handicap room because the shower was kind of annoying to use but other than that everything was fine

very clean and nice staff was able to help find good restaurants to enjoy

Great room, very spacious! Was perfect for the event

Convenient to the in and out to highway, easy to locate and the folks were very accommodating to a couple of " old ladies" traveling to see all they could of the wonderful New England sites.

The handicapped accessible rooms had only double beds. I had called twice before arrival and was assured that they had queen beds. Very deceptive information and I had to change hotels at the last moment. I was lucky to find an appropriate room elsewhere.

Awesome pool. Very friendly staff. Comfortable room.

Very nice service, super dog-friendly (nice perk, pets stay free), nice rooms, comfy bed.

Maine Mall Rd South Portland ME

Hotel highlights

  • Steps from Maine Mall
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

DoubleTree by Hilton Hotel Portland places you next to Maine Mall and within a mile (2 km) of Sable Oaks Golf Course. This 3.5-star hotel has 220 guestrooms and offers conveniences like a restaurant, an indoor pool, and free in-room WiFi.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Start each morning with full breakfast, available for a fee from 6:30 AM to 11:00 AM.


Rooms

All 220 air-conditioned rooms provide free weekday newspapers, safes, and phones. 37-inch flat-screen TVs are available for entertainment, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and bathrobes.


Property features

Guests of DoubleTree by Hilton Hotel Portland have access to an indoor pool, a fitness center, and free WiFi in public areas. There's free parking, as well as a free airport shuttle (available 24 hours). Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, concierge services, and dry cleaning/laundry. Additional amenities include conference space, a business center, and express check-out.

Room options

Room, 1 Double Bed, Accessible, Non Smoking

1 Double Bed | Sleeps 2

Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Room, 1 King Bed

1 King Bed | Sleeps 2

Executive Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Guest reviews for DoubleTree by Hilton Hotel Portland

Everyone (26) Couples (11) Business (1) Family (6) Friends (1) Other (1)
5
Everyone

Friendly and quiet.

By on Jun 10, 2021

Review comment responded on Jun 10, 2021

we look forward to your next visit with us!

4
Everyone

Clean and quiet. Water didn’t drain in shower

By on Jun 4, 2021

Review comment responded on Jun 4, 2021

Thank you for your feedback. I will let my engineer manager know of these issues to be fixed. We look forward to seeing you in the future.

4
Everyone

By on Jun 1, 2021

Review comment responded on Jun 11, 2021

I can see we did not reach the full 5/5 rating. I will talk to the team to find out what went wrong and improve for next time.

5
Family

Super friendly staff and clean hotel. It’s close to plenty of shops/restaurants and only a 10 minute drive to downtown Portland

By on May 29, 2021

Review comment responded on Jun 3, 2021

Thank you for the great feedback. I will pass this along to the hotel team and let them know to keep up the great work.

5
Everyone

Friendly staff, clean room especially during COVID, walkable distance to Chipotle, Starbucks and other stores. Wish the bathroom was a bit bigger, the door was in the, way of the toilet bowl.

By on May 15, 2021

Review comment responded on May 15, 2021

Thanks very much! We hope you stay with us again. I wish our bathrooms were larger as well.

5
Family with small children Family

Everything was clean. It was so pretty and unique inside and the staff was lovely!

By on Apr 2, 2021

Review comment responded on Apr 19, 2021

Thank you for your rating and kind feedback! We are pleased to read you had such a wonderful interaction with our staff. We think they are wonderful too : ) Warm regards,

4
Family

The full floor to ceiling window makes for great past time of people and activity watching. Pool was clean and great size, plenty of towels, and head count/schedule was well managed for COVID. Bar area modern with cool lighting. Room was well cleaned. Staff that we came across were all personable with more than just a simple "hello". Big free parking lot steps from door. Easy check in and out. Pillows are heavenly. My hair loves their shampoo and conditioner. Continental breakfast had slim pickings.

By on Feb 17, 2021

Review comment responded on Feb 17, 2021

Thank you for the wonderful review! We are pleased to read you had such a positive experience with us recently. I will be sure to share your comments with our team members. We value your feedback and look forward to welcoming you back real soon! Warm regards,

4
Everyone

By on Sep 8, 2020

Review comment responded on Sep 12, 2020

Thank you for your positive review. We appreciate it! Hope you have a chance to visit us on your next trip to the Portland area.

3
Partner Couples

We stayed in an ‘accessible’ room; meaning there was no door on the shower. While showering water spread through out the bathroom which seemed to increase the risk of falling. We put towels on the floor to stop the spread of water. They helped but smelled terrible. Window view was of parking lot. No full size mirror in room. Bathroom door was also very big- maybe 4 feet wide, we didn’t bother closing it. On the plus side, doubletree was able to store our bikes (2) in a back room. The staff was very accommodating and brought us fresh towels every day as well as a full length mirror.

By , from New York, NY on Aug 21, 2020

Review comment responded on Aug 22, 2020

Hi Jodie! Thank you for taking the time to complete a review of our property. We appreciate your feedback regarding our accessible room. I have forwarded your comments along to our maintenance team for review so that we may make future stays more comfortable for our guests! It was our pleasure to store your bikes and provide the amenities you needed! Thank you for your patronage! I hope you will visit us again on your next visit to the Portland area! Take care,

4
Partner Couples

Nice hotel, friendly staff. Check in was quick and easy. This hotel appears Covid Safe. The biggest Perk is that there are two places to eat, within easy walking distance. Chipoltle and Cracker Barrel

By , from Bangor ME on Aug 20, 2020

Review comment responded on Aug 25, 2020

Hello Fred! Thank you for taking the time fill out this survey. We are glad that you enjoyed your time with us. It is a big perk to have both restaurants so close! We enjoy the Starbucks as well!! Hope to see you again soon!

DoubleTree by Hilton Hotel Portland

363 Maine Mall Rd, South Portland, ME 04106
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