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Recent guest reviews

We booked here as the first two accommodations we booked had serious mold issues. We found a lovely haven at the Azor Hotel and extended our stay with them an additional 8 nights. The staff consistently took care of every need. The breakfast had many options and was delicious. Our family suite was just great for our family of 5. We enjoyed the views of the harbor and city. They were sound proofed and had black out curtains, so we slept well. The cleaning people left our room sparkling clean each day. We’re thankful to have ended up at this well managed hotel and would hesitate to stay with them again.

The staff, always with a smile on their faces, were polite, accommodating and professional. Emilio made us feel special by making a point to greet us daily and ask how we were doing and did we need anything.

Everything was exceptional from the time we checked in to the time we left

The restaurant and bar were super but the bathrooms tools were not a five star hotel. The staff were excellent.

My fiancé and I don’t have time for a honeymoon so we decided to book a romantic trip to the Azores before our wedding to calm the nerves and have an early honeymoon. We booked through Orbitz a flight and hotel deal. Our Delta flight on Sunday, Aug 18 was initially delayed and then cancelled. We were super bummed but we’re rescheduled for the next day and notified orbitz and the hotel. The next day, SAME thing happened. Cancelled flight. By this time, we would have spent more time traveling than on vacation so we cancelled to whole trip. We immediately notified Orbitz who promptly contacted Delta and Azor hotel for a refund. We got our flight refunded no problem but Orbitz informed us that the hotel said that no cancellations were allowed and they would not refund any or our stay, despite being informed of our flight cancellation and promptly telling the hotel to cancel our reservation before we even got there, so that they can rebook the room. My fiancé and I are now out over $1,000 because of something completely beyond our control. I am so saddened that this hotel is run by such heartless individuals who are stealing money from us for a trip we could not take. It is so horrible for this hotel not to give us a refund. It’s supposed to be such a happy time in our lives but this has caused us so much stress.

Room was not ready. We booked a double room and it is now 3:30, 30mins last check in time. They gave us a room with 2 twin beds pushed together. They said they will send someone to put a mattress topper on top to make it into a double bed but didn’t give us an ETA. I asked for complimentary drink vouchers while we wait as we flew in on a morning flight and are tired, they said no. Poor customer service for a 5star hotel. Room not ready and nothing to compensate the guest for waiting.

Very contemporary and clean, Great service! Amenities were well kept.

I booked this hotel for my family and I with the knowledge that it had a Spa, come to find out when we arrived that the SPA was under construction. Not good!

Gorgeous and the staff were lovely. The only issue was that our a/c didn't work properly. Would stay here again though!

Staff were amazing, friendly and helpful. The breakfast buffet is outstanding and the restaurant A Terra was the best restaurant we ate at during our week's stay - traditional food updated and beautifully prepared with organic local sourcing; we ate there 3 times. Location is within walking distance of everything in the town.

Simply modern. Comfortable with great views. Staff was super friendly and helpful. The rooftop bar and pool were an added benefit. Restaurant had fab steaks and the breakfasts are difficult to top.

Was a great spot, met all my needs. Extremely clean and modern. Superior Breakfast Buffet

Very spacious rooms, Beds are excellent, very comfortable and large with tons of pillows. Great TV, safe, small refrigerator with water and local soda. No ice machine on the floors but if you call down they will bring you whatever you need. Front desk was the nicest I have ever encountered. Bathroom is dark and the lighting is tough. Shower is large but the door is weird. Balcony overlooking the marina is nice. Location is perfect to walk to everything. The Casino is nice but tiny, lthe smallest I have ever been in. The breakfast is excellent. There is something for anyone even with allergies. We also had dinner one night and it was just as good. Overall we had a great stay.

Very convenient to airport and FABULOUS breakfast buffet. Great view from 7th floor bar. Very pleased.

Super Hotel. The common areas spacious and warm, The room was clean and modern. The bed was GREAT. The desk staff was fantastic. They were all helpful and knowledgeable. The Whale watching bar is really fun.

Air conditioning in our room stopped working and we moved to a different room.

We had a wonderful stay here! The room was lovely, and well designed. It had a view of the marina across the street, and the bed was very comfortable. The service is incredibly gracious, and we were made to feel most welcome. The onsite restaurant is very good, as is the rooftop bar (very obliging bartenders!) My friend had a milestone birthday while we were there - the staff picked up on it (from viewing her passport,) and when we got back from visiting sites that day, there was a bottle of bubbly and a cake waiting for her. Just a completely top notch operation!

The buffet was great, especially the muesli and local milk. It was well balanced with hot and cold choices. There are plenty of window views to the water, but mostly you see the boat docs and the freight unloading bar. The staff was very helpful organizing a trip and giving advice on where to go for genealogy information. They also helped setup a lat minute trip to Furnace for the meal cooked underground. They called a very reliable driver that came back after the meal to ring us back. The island itself is a lot less busy than our experience in Porto. You would not really know there were tourists. The town does not have as much to do as Porto, unless you dig a bit and look. Day trips seem to be very common, and it is easiest to let the hotel set them up, especially if you want some say in the trip, or you want to book the day before once you see the weather. That said, summer might be a different experience when more people are vacationing. If we came back I would stay here again.

Av. João Bosco Mota Amaral nº 4 Ponta Delgada São Miguel, Açores

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Casino

Azor Hotel places you next to Ponta Delgada Harbour and within a 10-minute walk of Ponta Delgada Marina. This 101-room, 5-star hotel has conveniences like a casino, an outdoor pool, and a 24-hour gym.


Dining

Free buffet breakfast is served each morning from 7:30 AM to 11:30 AM. This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with room service.


Rooms

Azor Hotel's 101 rooms are soundproofed and provide balconies, minibars, and espresso makers. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Safes and phones are other standard amenities.


Property features

Built in 2016, the brand new Azor Hotel features a casino, an outdoor pool, and a 24-hour gym. Self parking is available for EUR 10 per day. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, tours or tickets, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include a steam room, free WiFi in public areas, and free newspapers.

Room options

Family Room, Sea View

1 Double Bed and 2 Twin Beds | Sleeps 6

Suite, Sea View

1 Double Bed | Sleeps 3

Double Room, Sea View

1 Double Bed | 2 Twin Beds | Sleeps 3

Guest reviews for Azor Hotel

Everyone (17) Couples (4) Family (5)
5
Family Family with small children

We booked here as the first two accommodations we booked had serious mold issues. We found a lovely haven at the Azor Hotel and extended our stay with them an additional 8 nights. The staff consistently took care of every need. The breakfast had many options and was delicious. Our family suite was just great for our family of 5. We enjoyed the views of the harbor and city. They were sound proofed and had black out curtains, so we slept well. The cleaning people left our room sparkling clean each day. We’re thankful to have ended up at this well managed hotel and would hesitate to stay with them again.

By on Oct 31, 2021

5
Friends

The staff, always with a smile on their faces, were polite, accommodating and professional. Emilio made us feel special by making a point to greet us daily and ask how we were doing and did we need anything.

By on Dec 3, 2019

Review comment responded on Dec 12, 2019

Dear Guest , Obrigado for sharing and giving the feedback after your experience. I will share with the staff those amazing words about them For us the guest satisfaction is the most important. We hope to see you soon. Regards Filipe Pacheco Deputy Hotel Manager

5
Friends

Everything was exceptional from the time we checked in to the time we left

By on Dec 2, 2019

Review comment responded on Dec 12, 2019

Dear Guest, Thank you for sharing with us your opinion after the experience you had at Azor. It's a hudge reward reading you had an exceptional time with us. It's important having the feedback from our guests. Obrigado We hope to see you soon at Azor. Regards Filipe Pacheco Deputy Hotel Manager

4
Family

The restaurant and bar were super but the bathrooms tools were not a five star hotel. The staff were excellent.

By , from Lincoln, RI on Aug 31, 2019

Review comment responded on Sep 1, 2019

Caro PWCM, In behalf of the hotel i would like to thank you the review and kind words about the stay at Azor. For us it's a reward know guests are enjoying the hotel, are having a good service and they recommend it. We hope to welcome you in a near future at our hotel. Regards Filipe Pacheco Deputy Hotel Manager

1
Partner Couples

My fiancé and I don’t have time for a honeymoon so we decided to book a romantic trip to the Azores before our wedding to calm the nerves and have an early honeymoon. We booked through Orbitz a flight and hotel deal. Our Delta flight on Sunday, Aug 18 was initially delayed and then cancelled. We were super bummed but we’re rescheduled for the next day and notified orbitz and the hotel. The next day, SAME thing happened. Cancelled flight. By this time, we would have spent more time traveling than on vacation so we cancelled to whole trip. We immediately notified Orbitz who promptly contacted Delta and Azor hotel for a refund. We got our flight refunded no problem but Orbitz informed us that the hotel said that no cancellations were allowed and they would not refund any or our stay, despite being informed of our flight cancellation and promptly telling the hotel to cancel our reservation before we even got there, so that they can rebook the room. My fiancé and I are now out over $1,000 because of something completely beyond our control. I am so saddened that this hotel is run by such heartless individuals who are stealing money from us for a trip we could not take. It is so horrible for this hotel not to give us a refund. It’s supposed to be such a happy time in our lives but this has caused us so much stress.

By on Aug 25, 2019

Review comment responded on Dec 29, 2019

Dear Sarah, Thank you for you feedback and we have present to Orbitz our best proposal so you cannot miss your travel to the Azores. We do regret you had to cancel your trip in August and we hope that during the next year you and your husband have the opportunity to visit us and discover this wonderful islands. Best Regards Filipe Pacheco Deputy Hotel Manager

2
Partner Couples

Room was not ready. We booked a double room and it is now 3:30, 30mins last check in time. They gave us a room with 2 twin beds pushed together. They said they will send someone to put a mattress topper on top to make it into a double bed but didn’t give us an ETA. I asked for complimentary drink vouchers while we wait as we flew in on a morning flight and are tired, they said no. Poor customer service for a 5star hotel. Room not ready and nothing to compensate the guest for waiting.

By on Jul 27, 2019

Review comment responded on Jul 30, 2019

Dear Kimberly, We would like to thank you the review and regret the delay on Check in time. We have been with an occupation of 100% and that's the main reason for some delays as it happen on your arrival day. When guests arrive we offer to store the luggage, water and coffee so they can relax or star discovering the city. Your remarks will allow us to improve and it's an instrument to measure our work and development. We hope to see you soon at Azor Hotel Regards Filipe Pacheco Deputy Hotel Manager

4
Family Family

Very contemporary and clean, Great service! Amenities were well kept.

By on Jul 12, 2019

Review comment responded on Jul 15, 2019

Dear Guest, In behalf of Azor Hotel i would like to thank you the review and comments after your experience at out Hotel. It's trough guests feedback and remarks we can also measure the experiences at the hotel. We hope to see you soon. Regards Filipe Pacheco Deputy Hotel Manager

4
Family Family with small children

I booked this hotel for my family and I with the knowledge that it had a Spa, come to find out when we arrived that the SPA was under construction. Not good!

By on Jun 17, 2019

Review comment responded on Jul 1, 2019

I would like to thank you the review and rating. It's very rewarding having the feedback from our guests after they stay. It's important to us know that the guests are having a great experience and will return in a near future. We hope to see you soon at Azor Regards Filipe Pacheco Deputy Hotel Manager

5
Friends

Gorgeous and the staff were lovely. The only issue was that our a/c didn't work properly. Would stay here again though!

By on Jun 8, 2019

Review comment responded on Jun 10, 2019

Caro Guest, Thank you for the feedback and rating after the experience you had with us. It's trough your feedback we can measure the guests opinion. We hope to see you soon at Azor. Regards Filipe Pacheco Deputy Hotel Manager

5
Partner Couples

Staff were amazing, friendly and helpful. The breakfast buffet is outstanding and the restaurant A Terra was the best restaurant we ate at during our week's stay - traditional food updated and beautifully prepared with organic local sourcing; we ate there 3 times. Location is within walking distance of everything in the town.

By on May 22, 2019

Review comment responded on May 29, 2019

Dear guest, It's a great reward your words as this is the result of an entire team working with a simple target: give the best service and the best experience to the guest. We hope to see you soon at Azor Regards Filipe Pacheco Deputy Hotel Manager

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