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Recent guest reviews

The hotel is in a decent location one block from 5th avenue which is great. However, staff and service are lacking. I am still waiting for a bucket of ice I asked for 1 hour after checking in. I called down 3 times on separate occasions to request items, was told they were coming and they never did. I paid for a SUITE and was told when I arrived that there were none available and to come back after the holidays. How can you advertise and make someone pay for a suite that’s not available? Who would tell someone to come back 3-4 days later, pack up and switch rooms, if they want? The hotel food was subpar but convenient and excisions/transportation book were lacking communication all around. We didn’t know the full details and what we thought was a 8 hour excursion turned into a 14 hour excursion.

Watch out. The hotel is engaged in various scams. The forge people's signatures to charge them more money. An embarrassment to hilton. Very disappointed. I will never come back. The rooftop pool was closed two nights in a row for private parties and we couldn't use the pool. Terrible management!

Great location! Walking distance to many shops and restaurants. Great view from the rooftop pool! Highly recommend for families traveling.

This place is definitely one of, if not the best place in Playa. It felt like a safe haven in the middle of the craziness of the city. Staff was extremely friendly and helpful. You never have to wait long to be helped, and they go above and beyond for you. The facilities were very clean and had everything you could want in a hotel room. The rooftop bar/restaurant was excellent, and the infinity pool was gorgeous.

Likes- everyone is very friendly and helpful. For example, when checking out someone will ask if you need your luggage held and if you need any help. I needed to check on my taxi status and concierge happily helped make the call for me and confirmed. Also right now is a good time to go because they're promoting the hotel since it's about a year old, they're offering coupons and discounts to return. Hotel is located just across the street from the Playa del Carmen beach gate. Rooftop bar, food is reasonable priced and delicious. Dislikes- refill of toiletries occur at night. So after 6pm they come by to see if you need anything. So if you return to the room earlier and need shampoo, they will refill it then.

Loved this property! It was super close to 5th street and other local attractions. The facility is clean, modern, and well decorated. The staff makes you feel as if you're part of their family. The coffee shop is SO good and also the Italian restaurant.

I really like this place. The Courtyard is beautiful, The rooftop poo,l bar and restaurant have some great views of the city and the ocean. The Room is a little small but the high end finishes more than make up for the small deficit. The staff is over the top helpful, I would definitely stay here again.

Excellent, hope finish the remodelation sooner it was a little noise in the mornings

Excellent, hopefully they will be done remodeling soon

We stayed tow nights and had a great time. It is close to shopping and great restaurants. Easy trip to cenotes and a short walk to the cozumel ferry. The pool on the roof is beautiful and the food on the roof was well done also.

Avenida 10 Calle 2 Playa del Carmen QROO

Hotel highlights

  • Walking distance to Quinta Avenida and Playa del Carmen Main Beach
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Located in Downtown Playa del Carmen, The Fives Downtown Hotel & Residences, Curio Collection by Hilton is adjacent to Quinta Avenida and within a 10-minute walk of other popular attractions like Central Square. This 133-room, 4.5-star hotel has 2 restaurants, a full-service spa, and an outdoor pool.


Dining

This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Satisfy your hunger without leaving your room with room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. Buffet breakfast is offered for a fee each morning from 6:00 AM to 11:30 AM.


Rooms

All 133 soundproofed rooms feature microwaves, refrigerators, and minibars. Guests can expect flat-screen TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and beds are dressed in premium bedding. Coffee makers, laptop-compatible safes, and phones are also available.


Property features

Built in 2017, the brand new The Fives Downtown Hotel & Residences, Curio Collection by Hilton features a full-service spa, an outdoor pool, and a 24-hour fitness center. Parking is USD 15 per night (USD 15.00 per night for valet parking)—but if you prefer not to drive, catch a ride in the airport shuttle (available 24 hours) for USD 120.00 per vehicle roundtrip. The front desk has multilingual staff on hand 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this luxury hotel include a sauna, a rooftop terrace, and free WiFi in public areas.

Room options

Room, 2 Queen Beds

2 Queen Beds | Sleeps 2

Suite, 1 Bedroom, Terrace (1 King Bed)

1 King Bed | Sleeps 4

Suite, 2 Bedrooms, Hot Tub, Partial Ocean View (2 Queen Beds & 1 King Bed)

1 King Bed and 2 Queen Beds | Sleeps 6

Deluxe Room, 1 King Bed, Courtyard View

1 King Bed | Sleeps 2

Guest reviews for The Fives Downtown Hotel & Residences, Curio Collection by Hilton

Everyone (12) Couples (2) Family (3)
3
Partner Couples Friends

The hotel is in a decent location one block from 5th avenue which is great. However, staff and service are lacking. I am still waiting for a bucket of ice I asked for 1 hour after checking in. I called down 3 times on separate occasions to request items, was told they were coming and they never did. I paid for a SUITE and was told when I arrived that there were none available and to come back after the holidays. How can you advertise and make someone pay for a suite that’s not available? Who would tell someone to come back 3-4 days later, pack up and switch rooms, if they want? The hotel food was subpar but convenient and excisions/transportation book were lacking communication all around. We didn’t know the full details and what we thought was a 8 hour excursion turned into a 14 hour excursion.

By on Jan 11, 2021

Review comment responded on Jan 11, 2021

Dear guest, On behalf of the staff and management at The Fives Downtown Hotel and Residences we would like to thank you for sharing your review detailing your current experiences with us. As you are at the hotel, we would like to urge you to contact our Chief butler or front desk at the lobby as unfortunately we can not identify you or your reservation from the information shared on this website. We are truly very sorry to hear of you experiences and challenges encountered to date however we would like the opportunities to change your perceptions and ensure we go above and beyond for you during the remainder of your stay, surpassing all expectations. Sensorial regards, Management Team The Fives Downtown Hotel & Residences

2
Everyone

By on Sep 2, 2020

Review comment responded on Sep 2, 2020

Estimado huésped, agradecemos su tiempo en su evaluación, por favor indíquenos qué fue lo que pudimos hacer mejor para que disfrutara de su estancia: customerservices@thefiveshotels.com Saludos,

5
Everyone

By on Aug 26, 2020

Review comment responded on Aug 27, 2020

Dear guest, We appreciate the time taken in your kind evaluation. We hope to host you again at The Fives Downtown Hotel & Residences Cordially, Management team The Fives Downtown Hotel and Residences

4
Everyone

By on Aug 18, 2020

Review comment responded on Aug 18, 2020

Dear guest, We appreciate the time taken in your kind evaluation. We hope to host you again at The Downtown Hotel & Residences Cordially, Management team The Fives Downtown Hotel and Residences

2
Everyone

Watch out. The hotel is engaged in various scams. The forge people's signatures to charge them more money. An embarrassment to hilton. Very disappointed. I will never come back. The rooftop pool was closed two nights in a row for private parties and we couldn't use the pool. Terrible management!

By , from Pennsylvania on Dec 20, 2019

Review comment responded on Dec 20, 2019

Dear Shawn, Thank you so much for taking the time to give us this feedback. We have taken this matter very seriously and we are worried regarding the fact that you bring into hand as it is a severe indictment that has never happened in our property due to the highest level of service that we are proud in offering to our guests. We have followed up on the situation and we understand it was a misunderstanding that we were able to sort out and compensated to you as a token of our appreciation and part of our apology. If there is anything else we can assist you with, we remain at your service.

5
Family Family

Great location! Walking distance to many shops and restaurants. Great view from the rooftop pool! Highly recommend for families traveling.

By on Nov 22, 2019

Review comment responded on Nov 22, 2019

We appreciate the time taken in your kind evaluation. We hope to host you again at The Fives Downtown Hotel & Residences Cordially,

5
Partner Couples

This place is definitely one of, if not the best place in Playa. It felt like a safe haven in the middle of the craziness of the city. Staff was extremely friendly and helpful. You never have to wait long to be helped, and they go above and beyond for you. The facilities were very clean and had everything you could want in a hotel room. The rooftop bar/restaurant was excellent, and the infinity pool was gorgeous.

By on Sep 29, 2019

Review comment responded on Sep 30, 2019

We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.

5
Family

Likes- everyone is very friendly and helpful. For example, when checking out someone will ask if you need your luggage held and if you need any help. I needed to check on my taxi status and concierge happily helped make the call for me and confirmed. Also right now is a good time to go because they're promoting the hotel since it's about a year old, they're offering coupons and discounts to return. Hotel is located just across the street from the Playa del Carmen beach gate. Rooftop bar, food is reasonable priced and delicious. Dislikes- refill of toiletries occur at night. So after 6pm they come by to see if you need anything. So if you return to the room earlier and need shampoo, they will refill it then.

By on Jun 20, 2019

Review comment responded on Jun 20, 2019

Dear JT, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. We hope you come back. Best regards,

5
Everyone

By on Jun 20, 2019

Review comment responded on Jun 20, 2019

Thank you so much for your puntuation! Best regards,

4
Everyone

By on May 27, 2019

Review comment responded on May 27, 2019

Thank you for your puntuation! Kind regards

The Fives Downtown Hotel & Residences, Curio Collection by Hilton

Avenida 10 Calle 2, Playa del Carmen, QROO 77710
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