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Recent guest reviews

My daughter and checked in at 11 pm after a long day of snorkeling. At 2 am a man was banging and kicking our door demanding we open it. We were so scared. He was trying very hard to get in. We called the front desk to let them know there was a man trying to get into our room and to please help us. They said they would check on it. A few minutes later the man stopped. We called the front desk to see what the situation was and if he was escorted from the property. They said they checked and there was nothing and no one else heard anything. They said they looked at the cameras and nothing. We were so scared this guy would come back and since the staff obviously was lying about the cameras we decided to leave and had to find us a place where we felt safe. We went back to this hotel the following day to request a refund. The manager wouldn't talk to me directly. To add insult to an already traumatic experience, he told his desk man he looked at the cameras and there was nothing and maybe we were just having a nightmare!!! THIS PLACE IS SHADY!! DO NOT STAY HERE!!!

The service and manner in which we were treated was what made the trip truly unforgettable. While the rooms are highly futuristic, the 5-star rating decreased slightly in terms of how clean and polished the rooms are. The rooftop bar and the fact that the beach is feet if not inches away makes this property a gem. Once again though, the customer service was outstanding and made us feel like royalty!

In the heart of playa very convenient to restaurants and clubs as well as on the beach. Amazing views

Everything about this hotel was awesome from the customer service, to the food, drinks and the rooms. We will be back ASAP to experience this hotel. Close to everything.

The Carmen hotel is a nice hotel right on the beach the staff is super friendly the rooms are rather unique they've a couple pretty decent restaurants on the grounds. Amazing view from the roof of the 5th floor a bar in a pool there I would stay there again.

I decided to book an ocean front room at the Carmen for my Honeymoon and it turned out to be one of the biggest mistakes I made in my entire wife. I would recommend to anyone stay away from this hotel.

Hotel was extremely well kept and modern. The staff was especially helpful, from the front desk to the wait staff. The rooftop bar and pool were so much fun! There isn't much of a beach in front, but the beach chairs on the patio did just fine with the ocean right there. I would definitely stay here again!

My husband and I stayed here for a couple of nights. This hotel is great, it’s amazing location and it sits right on the beach. Highly recommend this hotel. Not to mention the staff are all very nice and welcoming.

We had high expectations for this hotel after all the great reviews, but our stay wasn't the best. It's the slow season, but that's no excuse for poor service. Was hoping for someone to go the extra mile to help us make our anniversary celebration extra special, but this hotel/staff fell short.

Great time will come back, wifi connection needs improvements. Other than that we had a fun time

We loved The Carmen, it was just what we needed for vacation! We usually stay in an all inclusive but saw this place and decided it had all we wanted. We loved the roof top pool, comfortable clean room, good wifi, and it's convenient to many restaurants and shops a short walk away. The Keel restaurant in the hotel was great and had good service also.

Great energy at this hotel and the roof top pool is an experience! Chill atmosphere with beautiful people a DJ and sitting right on the ocean. The architecture is award winning and lends itself to the feel of a reef, ocean and sand. The rooms are a great experience and different from other hotels with a modern feel. You will LOVE this place.

Calle 8 Norte Manzana 4 #876 Playa del Carmen QROO

Hotel highlights

  • Steps from Playa del Carmen Main Beach and Quinta Avenida
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool

Located in Downtown Playa del Carmen, We Uniq Hotel El Carmen - Adults Only is next to popular attractions like Playa del Carmen Main Beach and Quinta Avenida. This 37-room, 4.5-star hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and a rooftop terrace.


Dining

This hotel serves as home to a rooftop bar, along with a restaurant that specializes in international cuisine. Savor a meal from the comfort of your room with room service.


Rooms

We Uniq Hotel El Carmen - Adults Only's 37 soundproofed rooms provide balconies, ceiling fans, and laptop-compatible safes. 50-inch LED TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and bathrobes. Other standard amenities include ironing boards and desks.


Property features

Built in 2016, the brand new We Uniq Hotel El Carmen - Adults Only features an outdoor pool, a rooftop terrace, and free WiFi in public areas. The front desk is staffed 24 hours a day to help with concierge services and luggage storage. This adults-only hotel also has a terrace.

Room options

KING OWNER OCEAN FRONT

1 King Bed | Sleeps 2

KING SUNRISE OCEAN FRONT

1 King Bed | Sleeps 2

KING GRAND OCEAN FRONT

1 King Bed | Sleeps 2

KING STANDARD SUITE

1 King Bed | Sleeps 2

Guest reviews for We Uniq Hotel El Carmen - Adults Only

Everyone (10) Couples (2) Family (1)
1
Family

My daughter and checked in at 11 pm after a long day of snorkeling. At 2 am a man was banging and kicking our door demanding we open it. We were so scared. He was trying very hard to get in. We called the front desk to let them know there was a man trying to get into our room and to please help us. They said they would check on it. A few minutes later the man stopped. We called the front desk to see what the situation was and if he was escorted from the property. They said they checked and there was nothing and no one else heard anything. They said they looked at the cameras and nothing. We were so scared this guy would come back and since the staff obviously was lying about the cameras we decided to leave and had to find us a place where we felt safe. We went back to this hotel the following day to request a refund. The manager wouldn't talk to me directly. To add insult to an already traumatic experience, he told his desk man he looked at the cameras and there was nothing and maybe we were just having a nightmare!!! THIS PLACE IS SHADY!! DO NOT STAY HERE!!!

By on Apr 10, 2021

Review comment responded on Apr 10, 2021

Good afternoon, we appreciate your comments, at the time your situation was followed up, we regret that it was not possible to verify that someone was in the corridors, so, it is a strange situation, a thousand apologies in advance.

4
Partner Couples

The service and manner in which we were treated was what made the trip truly unforgettable. While the rooms are highly futuristic, the 5-star rating decreased slightly in terms of how clean and polished the rooms are. The rooftop bar and the fact that the beach is feet if not inches away makes this property a gem. Once again though, the customer service was outstanding and made us feel like royalty!

By on Mar 18, 2020

5
Partner Couples

In the heart of playa very convenient to restaurants and clubs as well as on the beach. Amazing views

By , from Chicago on Jan 29, 2020

5
Everyone

By on Apr 14, 2019

Review comment responded on Apr 14, 2019

Dear guest, We would like to thank you for choosing our hotel as your host on your recent gateway to our destination. It was a pleasure having you. We are very happy to learn that your stay was most pleasant, and that you were highly satisfied with our service. We strive to deliver the most memorable experience to our valued guest. We highly appreciate your gracious comments here and will share them with our team. We sincerely look forward to welcome you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and hotel. Sincerely

5
Everyone

Everything about this hotel was awesome from the customer service, to the food, drinks and the rooms. We will be back ASAP to experience this hotel. Close to everything.

By , from Savannah on Jul 31, 2018

Review comment responded on Aug 2, 2018

T.A INGLES Thank you very much for such a nice comment, we appreciate that you share your experience with us! We hope to see you soon! Don’t hesitate to contact us directly if you need anything else. Best regards!

5
Everyone

The Carmen hotel is a nice hotel right on the beach the staff is super friendly the rooms are rather unique they've a couple pretty decent restaurants on the grounds. Amazing view from the roof of the 5th floor a bar in a pool there I would stay there again.

By on Jul 12, 2018

Review comment responded on Jul 14, 2018

Thank you so much for let us know how was your experience with us! Don't hesitate to contact us directly if you request something. Kind regards!

1
Everyone

I decided to book an ocean front room at the Carmen for my Honeymoon and it turned out to be one of the biggest mistakes I made in my entire wife. I would recommend to anyone stay away from this hotel.

By on Jul 10, 2018

Review comment responded on Jul 16, 2018

We are really concern for your review. Also we want to offered an apology for the inconvenience and the bad experience that you had at The Carmen hotel. We love that you think on give us a second chance, we tried to do all possible to turned on the situation an a positive experience but we know already than that doesn't happened! Please we always be for you to anything you need anytime! Don't hesitate to contact us directly in case you change your mind, truly we want to change your feeling! Sincerely

5

beautiful hotel with a wonderful staff!

Everyone

Hotel was extremely well kept and modern. The staff was especially helpful, from the front desk to the wait staff. The rooftop bar and pool were so much fun! There isn't much of a beach in front, but the beach chairs on the patio did just fine with the ocean right there. I would definitely stay here again!

By on Apr 16, 2018

Review comment responded on Apr 16, 2018

Hello, Dear guest. Thanks a lot for the awesome review. We are so happy to hear you enjoyed your stay and all the staff made it easier. Aren’t they the best? We hope to see you at The Carmen Hotel again soon, cheers!

5

wonderful hotel great location

Everyone

My husband and I stayed here for a couple of nights. This hotel is great, it’s amazing location and it sits right on the beach. Highly recommend this hotel. Not to mention the staff are all very nice and welcoming.

By , from Long Island, NY on Feb 25, 2018

Review comment responded on Feb 26, 2018

Hello, Allie Thank you for sharing with us your positive comments about your recent stay at The Carmen Hotel and especially about our staff, it is for sure they who make your stay an unforgettable and pleasant experience. We hope to have the honor of being able to receive you again in the near future. Cordially,

3

something missing

Everyone

We had high expectations for this hotel after all the great reviews, but our stay wasn't the best. It's the slow season, but that's no excuse for poor service. Was hoping for someone to go the extra mile to help us make our anniversary celebration extra special, but this hotel/staff fell short.

By on Oct 2, 2017

Review comment responded on Oct 9, 2017

Thanks for staying with us and letting us know the areas where we need to improve. We love providing our guests with a terrific experience, so we apologize for falling short this time. Please give us another chance as we'd love to make your next stay perfect in every way.

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