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Recent guest reviews

I found the resort, beach and accommodations to be very nice. Service was good overall but definitely improved when staff was tipped. Food was inconsistent and not what I expected from a resort of this caliber. Drinks were also inconsistent between the different bars. The music and entertainment staff at the pool seemed to cater to more of a party atmosphere which kept us at the beach most days rather than the pool. We enjoyed our time at Secrets Maroma Beach Resort but we will be looking at other resorts options for future visits to the Cancun area.

If you're looking for rest, relaxation, and romance this is definitely the place to be. The property was beautiful inside and out. The staff were super friendly and amazing! The massage therapist, Merli, gave me the best massage in my life! Paola, Emir, our concierge, were so friendly and accommodating. The grounds and beach were beautiful. My husband took me for my birthday and I absolutely loved it! The only thing I was disappointed in was the food, I'm a foodie and this place was hit or miss. I think the steakhouse and Mexican restaurants were definitely a miss but breakfast, the seafood restaurant, and the food by the pool were good to great! Overall we absolutely loved our stay they spoiled me and we'll definitely be back! D.S.Curley

I enjoyed my stay at Secrets Maroma, the staff was AMAZING!!!!!! Ester in building 24 saved my life on a few things! My 1 and only complaint was the food was NOT up to par with what the resort tries to be. If a 5 star resort then food needs to be better than 3.5. We only had a few meals that we actually enjoyed

Favorite trip ever!! Service was amazing and we loved every second of it! They make each of you feel like the most special person. Can’t wait to go back!

The facility was very nice and clean. Great for a peaceful romantic trip. Currently, due to local government restrictions the bars are all closed by 11:00, and the dance club is closed altogether, so it isn't much of a party atmosphere. The food was pretty good, with a good variety of options. The service was great. The beach would have been great, but we went during the seaweed season. They do all they can to clean it up, but it just isn't possible to stay ahead of it all. If we go back, it will be during a different time of the year.

Staff was excellent. Plumbing was not.

The staff are absolutely outstanding. The service is just the best and it is impossible to say enough about how fabulous they were.. The room was not only wonderful but the resort decor is stunning and so interesting. We had access to amazing food at all times. And the choices were almost overwhelming.

Beautiful property, amazing/friendly stuff (hope they are well taken care of), food is fantastic and worthwhile shows! Only draw back I experienced is I got a half hour massage the day before we left and 5 days later I still have horrible neck pain. This will not stop me from visiting again thou, might just skip the massage :)

Absolutely beautiful. Very clean. Everyone was wonderful. We had the best time.

Best vacation ever thanks to secrets maroma! Beautiful beach and property and staff was so kind and accommodating !

The service was excellent the only thing I didn’t like was the hotel had no directions to navigate around

We have traveled to many different resorts over the past 15 years. There has been something about each one of them that stood out as awesome, but always something that just rubbed us the wrong way. My wife and I decided to give Secrets Maroma Beach a try because it had great reviews. We were more than impressed. They try in every way to make your stay as convenient, comfortable, and enjoyable as possible. Any time we'd think, "it'd be awesome if they had this" within 5 minutes we had it. EVERY employee from the bartender to the gardener was courteous and welcomed us with a smile. WE WILL BE BACK!!!

The staff were excellent as well as the property. I was very disappointed that they closed the pool down setting up for a private event that was an investor convention and did not tell us ahead of time. They should have at least earned us or compensated some type of service. I don’t even think the staff knew till the last minute either. Sadly we were not able to try the steak house we wanted to try due to the event. Otherwise the property itself was great, the shows and activities were awesome and we felt like celebrities the entire stay

They did ask several times about our visit, we did told them about our wedding anniversary and except for decorating the door of our room with a ribbon with the inscription, nothing more. We expected a bit more

Carretera Federal 307 Chetumal-Cancún Playa del Carmen QROO

Hotel highlights

  • Steps from Maroma Beach
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free valet and self parking

Secrets Maroma Beach Riviera Cancun - Adults Only - All Inclusive places you next to Maroma Beach and within a few miles (5 km) of other popular attractions like El Manglar Golf Course. This 412-room, 5-star resort welcomes business and leisure travelers with 2 outdoor pools, a private beach, and a full-service spa.


Dining

Free buffet breakfast is served each morning from 7:00 AM to 11:00 AM. This resort is home to 7 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

The 412 air-conditioned accommodations feature furnished balconies and afford space to spread out with sitting areas. Guests can expect free WiFi and 42-inch LED TVs with cable channels. Beds are dressed in premium bedding and bathrooms offer jetted tubs, hair dryers, and designer toiletries. Ceiling fans, safes, and phones are other standard amenities.


Property features

Secrets Maroma Beach Riviera Cancun - Adults Only - All Inclusive features a private beach, a full-service spa, and 2 outdoor pools. Free valet parking is available if you drive. The front desk has multilingual staff on hand 24/7 to help with concierge services, dry cleaning/laundry, and securing valuables. Other amenities at this adults-only resort include a nightclub, a gym, and a sauna.

Room options

Preferred Club Junior Suite Swimout

1 King Bed | Sleeps 2

Deal of the Day

2 Twin Beds | Sleeps 2

Preferred Club Honeymoon Suite

1 King Bed | Sleeps 2

Junior Suite Ocean View Double

2 Double Beds | Sleeps 2

Guest reviews for Secrets Maroma Beach Riviera Cancun - Adults Only - All Inclusive

Everyone (24) Couples (58) Family (3) Friends (2)
4
Everyone

I found the resort, beach and accommodations to be very nice. Service was good overall but definitely improved when staff was tipped. Food was inconsistent and not what I expected from a resort of this caliber. Drinks were also inconsistent between the different bars. The music and entertainment staff at the pool seemed to cater to more of a party atmosphere which kept us at the beach most days rather than the pool. We enjoyed our time at Secrets Maroma Beach Resort but we will be looking at other resorts options for future visits to the Cancun area.

By on Nov 22, 2021

Review comment responded on Nov 23, 2021

Dear Jason, We truly appreciate your feedback regarding your recent experience at Secrets Maroma Beach. It is a pleasure to read that overall you found the facilities to be very nice and comfortable. We are sorry to hear that you have the wrong perception regarding the service provided by our team, who strive to deliver excellent service regardless of tips. We have shared your comments regarding the food and beverages with our team, we are sorry to hear that we were unable to exceed your expectations regarding our food and beverages. If it is your decision to visit us again in the future, please do not hesitate to write to us, we will be happy to follow up on your next reservation in a timely manner. Sincerely, Daniela Hernández

5
Partner Couples

If you're looking for rest, relaxation, and romance this is definitely the place to be. The property was beautiful inside and out. The staff were super friendly and amazing! The massage therapist, Merli, gave me the best massage in my life! Paola, Emir, our concierge, were so friendly and accommodating. The grounds and beach were beautiful. My husband took me for my birthday and I absolutely loved it! The only thing I was disappointed in was the food, I'm a foodie and this place was hit or miss. I think the steakhouse and Mexican restaurants were definitely a miss but breakfast, the seafood restaurant, and the food by the pool were good to great! Overall we absolutely loved our stay they spoiled me and we'll definitely be back! D.S.Curley

By on Nov 9, 2021

Review comment responded on Nov 11, 2021

Dear Demetra, It is a pleasure to read that you had an amazing stay with us! We are truly proud of our staff and the service they provided daily to all our valued guests, rest assured that we will share your comments with Paola, Emir and your feedback with our culinary team, we are sorry to hear that the food did not exceed your expectations but fortunately we are pleased to hear that overall your visit was amazing and that you plan to visit us again. We look forward to welcoming you back. Sincerely Daniela Hernández

4
Partner Couples

I enjoyed my stay at Secrets Maroma, the staff was AMAZING!!!!!! Ester in building 24 saved my life on a few things! My 1 and only complaint was the food was NOT up to par with what the resort tries to be. If a 5 star resort then food needs to be better than 3.5. We only had a few meals that we actually enjoyed

By on Aug 29, 2021

Review comment responded on Sep 9, 2021

Dear guest, It is a pleasure to read that you enjoyed your stay at Secrets Maroma Beach Riviera Cancún. Rest assured that we will share your nice comments with Esther, who will be glaf to hear from you. We also have addressed your comment with our Food & Beverage staff in order to improve our services and products. Thank you for sharing your feedback, we hope to have the opportunity to be your host in the not distant future. Sincerely, Daniela Hernández

5
Partner Couples

Favorite trip ever!! Service was amazing and we loved every second of it! They make each of you feel like the most special person. Can’t wait to go back!

By on Aug 18, 2021

Review comment responded on Aug 18, 2021

Dear guest, We are glad to know that your recent visit to Secrets Maroma Beach Riviera Cancún has been your favorite trip ever, it has been a pleasure to read that we could exceed your expectations with the service provided. We can not wait to welcome you back again in the near future. Sincerely, Daniela Hernández

5
Partner Couples

The facility was very nice and clean. Great for a peaceful romantic trip. Currently, due to local government restrictions the bars are all closed by 11:00, and the dance club is closed altogether, so it isn't much of a party atmosphere. The food was pretty good, with a good variety of options. The service was great. The beach would have been great, but we went during the seaweed season. They do all they can to clean it up, but it just isn't possible to stay ahead of it all. If we go back, it will be during a different time of the year.

By on Aug 10, 2021

Review comment responded on Aug 11, 2021

Dear guest, Thank you for sharing your recent experience with our Community. We are glad to know that the facilities were to your liking and that you have had an amazing peaceful romantic trip. As you mentioned, during the last few weeks, the Riviera Maya and some other destinations in the Caribbean have been affected by an unusual arrival of seaweed, as you have probably seen, our team works daily in order to keep the beach clean as possible. Hope we have the opportunity to welcome you back home in the near future. Best Regards, Daniela Hernández

4
Partner Couples

Staff was excellent. Plumbing was not.

By on Jul 31, 2021

Review comment responded on Aug 2, 2021

Dear guest, We truly appreciate the time you took to share your experience with our Expedia community. We are glad to know that our team exceeded your expectations. Also we appreciate your feedback and we will be sharing it with our Maintenance team in order to improve our services. Hope we have the pleasure to welcome you back again in the near future. Sincerely, Daniela Hernández

5
Partner Couples

The staff are absolutely outstanding. The service is just the best and it is impossible to say enough about how fabulous they were.. The room was not only wonderful but the resort decor is stunning and so interesting. We had access to amazing food at all times. And the choices were almost overwhelming.

By on Jul 30, 2021

Review comment responded on Jul 30, 2021

Dear guest, We appreciate that you have taken the time to share such an enthusiastic review about your recent visit to Secrets Maroma Beach Riviera Cancun. We are happy to read that you've enjoyed your stay. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We thank you on behalf of our team and Management. We sincerely hope we can have the honor of being your hosts again in the not too distant future. Sincerely, Daniela Hernández

4
Partner Couples

Beautiful property, amazing/friendly stuff (hope they are well taken care of), food is fantastic and worthwhile shows! Only draw back I experienced is I got a half hour massage the day before we left and 5 days later I still have horrible neck pain. This will not stop me from visiting again thou, might just skip the massage :)

By on Jul 2, 2021

Review comment responded on Jul 6, 2021

Dear guest, Thank you for taking the time to share your recent experience with us, we truly appreciate it since your comment allows us to improve our services. We are glad to know that our facilities were to your liking and that our staff provides a friendly service. Rest assured that we will share your comments with our Spa Department in order to avoid this situation happens in the future. Thank you once again for taking the time to share your insight about your stay, we can not wait to welcome you back home. Sincerely, Daniela Hernández

5
Partner Couples

Absolutely beautiful. Very clean. Everyone was wonderful. We had the best time.

By on Mar 28, 2021

Review comment responded on Mar 29, 2021

Appreciable guest, It has been a pleasure to read that your stay at Secrets Maroma Beach has been beautiful, we are glad to know that you had the best time during your visit at Riviera Maya. It would be an honor for us to have your presence back in this, your home away from home. Best Regards, Daniela Hernández

5
Everyone

By on Jan 29, 2021

Review comment responded on Feb 8, 2021

Thank you for rating your recent experience. It will be a pleasure to welcome you back again in the near future. Sincerely, Daniela Hernández

Secrets Maroma Beach Riviera Cancun - Adults Only - All Inclusive

Carretera Federal 307 Chetumal-Cancún, Playa del Carmen, QROO 77710
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