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Recent guest reviews

The immediate reaction to the property is negative as the check-in process takes more than half an hour which is ridiculous after all that travel to get there. The family section is far from the beach and trolley service is not frequent. The buffet selections are very limited versus pre-covid conditions. Otherwise, the grounds are beautiful and the staff provide excellent service. In current state, I would consider this a 3 star out of 5 resort and a fair value for the money but I visited it years ago when I would have considered it a 4 star at that time.

Hi, this was our second time here at Sandos Playacar and it is our favorite spot. Gluten free options are just amazing and everyone is educated on it and ready to help out for example dessert you have to ask staff and they bring you dessert gf. All employees so sweet for example Annie and Anna from Buffet by the beach area , all women at Cafe , i adore them all. Can not wait to go back .

Beautiful landscapes

We liked the nature of animals around; sereques, monos, coates, iguanas, etc.

The private beach for the building we were staying in. The entertainment was great. The alcoholic drinks were the lowest quality.

Lots of activities for the kids! Great buffet along with several restaurants to eat at.

Please be careful when leaving your belongings and MONEY in the rooms. My family and i traveled with a large group. We went down to breakfast quickly planning to return back to the room. One of the staff went into our rooms through our wallets ALL of our money was taken. My grandma was a few rooms down she had 100$ in her wallet which was TAKEN as well. The hotel did not take responsibility, and their response was to sign for a free ride to the airport in exchange of not sharing what occurred, We didnt accept as we prefer to share and others be cautious and not go through this. So disappointing.

The beach was beautiful. They had lots of free things to do like bike riding, mini golf, kayaking. The grounds were like being in a jungle and well maintained. unfortunately, i found that they were understaffed in the buffets and did not provide adequate supply of certain foods. Like breakfast-there were several days where there was no meats available and the omelette station was out of options with no refills. Plus the line became too long to wait for eggs/omelette. And on 2 separate occasions they ran out of glassware. Guest services was great, they called several times asking if we needed anything and when we asked for an additional pillow, it was promptly provided.

Checking and check out took a long time and we were not given any instructions for anything. The resort was reducing staff while we were there so the service was below average.

The biggest problem this resort has is the quality/freshness of the food. Everything else is fine. When you are staying in all inclusive, you don't want to go the city just to have something to eat. Some of their food is overcooked, some seems to be sitting for a day or two. When you go to the resort you don't want to work as a food taster until you find something good on that day, you just want to have nice food and enjoy your vacation...

We stayed at Sandos Playacar just after Christmas with our three teenage children (19, 17, 13). They are not kidding when they say this is the resort for families with children. We stayed in the family section in rooms 9270 and 9271 which are adjoined. One room has a king bed with a bunk bed that has a full on the bottom and a twin on top. The other room had two queens. The food was average (stick to the mexican which is quite good) and the drinks were average. The staff were amazing. The beach staff walked around daily and invited all the families to participate in beach activities which included volleyball, soccer, flag football, zumba, etc. They are very friendly and fun. Shout out to Judith, Taylor, Sebastian and also Daniel at guest services for being especially friendly and helpful. The property is very beautiful and the beach is long, white and has many shady palm trees and clear water. They do an excellent job of keeping the beach beautiful by picking up the seaweed and also keeping it free of trash. All in all we enjoyed our time there. My 13 year old stayed busy with all the activities and my older kids enjoyed just being on the beach all day.

They have the best beach in Playa del Carmen. The Mexican & Italian restaurant were excellent. Very clean and beautiful property. The staff was very helpful and friendly.

Pros: Great beach experience. Good water and beach was cleaned every day. Cons: I developed food poisoning (travelers diarrhea) Both of my two young kids developed Hand Foot Mouth disease from the pool. We spoke to at least 5 other couples that had the same issue. If you go definitely avoid all the pools or pick a different resort. When we told staff they did not want to do anything about it. Also the resort shuttles you back and from the beach but the wait times are too long and walking is 15min.

Paseo Xaman-Ha Playa del Carmen QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Spa

Located in Playacar within 2 miles (3 km) of Playacar Golf Club, Sandos Playacar All Inclusive is within a few miles (5 km) of other popular sights such as Paseo del Carmen. This 819-room, 4-star property has 8 outdoor pools along with a full-service spa and a free water park.


Dining

This property is home to 9 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

All 819 rooms feature free minibar items, balconies, and coffee makers. Guests can expect free WiFi and 32-inch plasma TVs with satellite channels. Bathrooms have hair dryers, free toiletries, and bathrobes. Ceiling fans, laptop-compatible safes, and phones are also available.


Property features

Sandos Playacar All Inclusive features a full-service spa, 8 outdoor pools, and a free water park. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for MXN 2100 per person one way. The front desk has multilingual staff on hand 24/7 to help with luggage storage, tours or tickets, and dry cleaning/laundry. Other amenities at this all-inclusive property include a nightclub, a children's pool, and a health club.

Room options

Select Superior Adults Only

1 King Bed | Sleeps 3

Select Ocean Front Adults only

1 King Bed | Sleeps 2

Royal Elite One Bedroom Suite (3 adults 1 child)

1 Twin Bed | Sleeps 4

Royal Elite One Bedroom Suite (2 Adults 3 children)

1 Twin Bed | Sleeps 5

Guest reviews for Sandos Playacar All Inclusive

Everyone (47) Couples (3) Family (20)
3
Family

The immediate reaction to the property is negative as the check-in process takes more than half an hour which is ridiculous after all that travel to get there. The family section is far from the beach and trolley service is not frequent. The buffet selections are very limited versus pre-covid conditions. Otherwise, the grounds are beautiful and the staff provide excellent service. In current state, I would consider this a 3 star out of 5 resort and a fair value for the money but I visited it years ago when I would have considered it a 4 star at that time.

By on Jun 7, 2021

Review comment responded on Jun 7, 2021

Dear guest, thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Playacar Beach Resort. While your comments are not typical of the large majority of our Guests experiences, we will be forwarding them to our Management for their review. Always at your service! Eugenia Camacho GM Assistant Sandos Playacar Beach Resort

5
Partner Couples

Hi, this was our second time here at Sandos Playacar and it is our favorite spot. Gluten free options are just amazing and everyone is educated on it and ready to help out for example dessert you have to ask staff and they bring you dessert gf. All employees so sweet for example Annie and Anna from Buffet by the beach area , all women at Cafe , i adore them all. Can not wait to go back .

By on May 9, 2021

Review comment responded on May 10, 2021

Thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Playacar Beach Resort. We really appreciate hearing about our Guest's experiences and we will be forwarding them to our Management for their review.

3
Family

Beautiful landscapes

By on Apr 23, 2021

Review comment responded on Apr 23, 2021

Thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Playacar Beach Resort. We really appreciate hearing about our Guests experiences and we will be forwarding them to our Management for their review. We look forward to welcoming you back at your earliest convenience. Always at your service! Warren B Web Relations Manager Sandos Playacar Beach Resort

4
Family with small children

We liked the nature of animals around; sereques, monos, coates, iguanas, etc.

By on Apr 7, 2021

Review comment responded on Apr 7, 2021

Thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Playacar Beach Resort. We really appreciate hearing about our Guests experiences and we will be forwarding them to our Management for their review. We look forward to welcoming you back at your earliest convenience. Always at your service! Warren B Web Relations Manager Sandos Playacar Beach Resort

5
Friends

The private beach for the building we were staying in. The entertainment was great. The alcoholic drinks were the lowest quality.

By on Apr 6, 2021

Review comment responded on Apr 7, 2021

Thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Playacar Beach Resort. We really appreciate hearing about our Guests experiences and we will be forwarding them to our Management for their review. We look forward to welcoming you back at your earliest convenience. Always at your service! Warren B Web Relations Manager Sandos Playacar Beach Resort

4
Family

Lots of activities for the kids! Great buffet along with several restaurants to eat at.

By on Mar 29, 2021

Review comment responded on Mar 29, 2021

Thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Playacar Beach Resort. We really appreciate hearing about our Guests experiences and we will be forwarding them to our Management for their review. We look forward to welcoming you back at your earliest convenience. Always at your service! Warren B Web Relations Manager Sandos Playacar Beach Resort

2
Family

Please be careful when leaving your belongings and MONEY in the rooms. My family and i traveled with a large group. We went down to breakfast quickly planning to return back to the room. One of the staff went into our rooms through our wallets ALL of our money was taken. My grandma was a few rooms down she had 100$ in her wallet which was TAKEN as well. The hotel did not take responsibility, and their response was to sign for a free ride to the airport in exchange of not sharing what occurred, We didnt accept as we prefer to share and others be cautious and not go through this. So disappointing.

By on Mar 25, 2021

Review comment responded on Mar 25, 2021

Dear Guest, After having checked with all Depts. at the Resort we have no records of anything even vaguely similar to what you have claimed here in this review. Please reach out to us so that we can have you discuss this matter with the Resort Director, as he is very eager to get to the bottom of what actually happened. Best Regards Sandos Playacar Beach Resort Management

4
Family Family with small children

By on Mar 1, 2021

Review comment responded on Mar 2, 2021

Thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Playacar Beach Resort. We really appreciate hearing about our Guests experiences and we will be forwarding them to our Management for their review. We look forward to welcoming you back at your earliest convenience. Always at your service! Warren B Web Relations Manager Sandos Playacar Beach Resort

4
Partner Couples

The beach was beautiful. They had lots of free things to do like bike riding, mini golf, kayaking. The grounds were like being in a jungle and well maintained. unfortunately, i found that they were understaffed in the buffets and did not provide adequate supply of certain foods. Like breakfast-there were several days where there was no meats available and the omelette station was out of options with no refills. Plus the line became too long to wait for eggs/omelette. And on 2 separate occasions they ran out of glassware. Guest services was great, they called several times asking if we needed anything and when we asked for an additional pillow, it was promptly provided.

By on Feb 24, 2021

Review comment responded on Feb 25, 2021

Thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Playacar Beach Resort. We really appreciate hearing about our Guests experiences and we will be forwarding them to our Management for their review. We look forward to welcoming you back at your earliest convenience. Always at your service! Warren B Web Relations Manager Sandos Playacar Beach Resort

4
Everyone

By on Jan 7, 2021

Review comment responded on Jan 7, 2021

Muchas gracias por habernos elegido como destino vacacional y por el tiempo que ha empleado en compartir sus comentarios. Nos alegra leer que disfrutó de la atención y que su estadia fue excelente, pasando los mejores días de sus vacaciones en Sandos Playacar Beach Resort! Esperamos recibirle en un futuro no muy lejano. Siempre a su Servicio! Warren B Web Relations Manager Sandos Playacar Beach Resort

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