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Recent guest reviews

We loved our stay here. I would say it's important to know that you can hop on down to Sandos Playacar for their beach, as well as their own buffet. That was a nice day trip!

The wayfinding was accurate. I was amazed with the environment and wildlife.

I like the ability to have a sit down meal opposed to a buffet meal. Although I would rate the food quality this time as just “OK” the last time I was at this resort the food was amazing. This may be due to COVID and I understand that

The wildlife was amazing...monkeys, birds etc...The Japanese restaurant for dinner was great entertainment and the food there was decent. We took the catamaran out 2x/day so it was well worth the one time $10 insurance fee. We always bring $100 in $1 bills as we tip everyone which ensures good service and it’s morally the right thing to do. The staff works extremely hard.

I like the cenote and the water park for the kids I didn't like the understaffed facilities. The reception would send you to a person to recerve the dinner times only to find out it was a sales man. To order room service we would have to go to the reception, because they never answered. Need more staff.

La comida es horible en el hotel la propiedad está descuidada destruida y la camisa de baja calidad y los cuartos están súper viejos el alcohol es de baja calidad la verdad una mala experiencia el hotel no vuelvo a quedarme ayi ni de Gratis!!!

The photos of the resort are exactly how the resort looks! The resort has a lot of activities to offer and most are free. The resort itself is like adventuring into a jungle! I wish there were guided hiking tours through the resort so you would not miss any of the hidden trails. Unfortunately, I travelled during COVID-19 pandemic so some of the free activities were not available. However, they did not do much promoting and talking about the free activities that are available. There is a lot of pressure to purchase activities such as spa treatments. I could not go a half hour at the main pool enjoying the sun without being asked to undergo a spa treatment. They will find you sunbathing on the beach too and pressure you. There is also no mention of the high mosquito population at this resort. Due to it's great nature jungle environment mosquitoes are present in high numbers. Bring lots of OFF!

Traveled during the pandemic. I know things are different. Kept an open mind. However the service from check in, at the pool and at the restaurants was horrible. So slow. I guess when the mean “Mexico Time”, they mean it. Took over an hour to check in and only 1 person was in front of us. No service at the beach or pool. Lines to get drinks. Not enough people working. Loved the grounds. Bed bugs on the mattresses. Mosquitos everywhere. Everyone who was working were so polite and great, just slow. Beach was a little rocky but not too bad. People trying to sell you stuff all day at the beach. So annoying. Couldn’t relax at all. We will be returning to Playa Del Carmen

Staff are great. Fun options to choose from for activities.

Very nice hotel, the food could be better. Staff was friendly.

They do not have any domestic beer and they should for the price of the resort. The bar staff is terribly slow. Most of the time they had only one bartender at each location. The pool bar area is full of kids all the time. You would think they would do pool activities on the other side so the poolside is not so crowded. The food is good but they run out of food in the busy times and it took a while to replace it. Kids love pizza and all the time it was gone.

Property was ok not very well maintained, staff was rude I usually tip even though it is all in clusive, but the service was horrible had to pay an extra $378 at the property because they didn’t have the room I payed for thru orbitz

Carretera Cancún Chetumal Km. 295 Playa del Carmen QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Spa

Sandos Caracol Eco Resort - All Inclusive places you within a 15-minute drive of popular attractions such as Grand Coral Golf Riviera Maya and Quinta Avenida. This 956-room, 4-star property welcomes business and leisure travelers with 3 outdoor pools, a full-service spa, and a free water park.


Dining

This property is home to 9 onsite restaurants, perfect for a quick bite to eat. Quench your thirst with a drink at the bar/lounge.


Rooms

All of Sandos Caracol Eco Resort - All Inclusive's 956 air-conditioned rooms provide free minibar items, balconies, and coffee makers. Guests can expect free WiFi and 42-inch plasma TVs with satellite channels. Bathrooms have hair dryers and free toiletries. Ceiling fans, laptop-compatible safes, and phones are other standard amenities.


Property features

Sandos Caracol Eco Resort - All Inclusive features a full-service spa, 3 outdoor pools, and a free water park. Free valet and self parking are available, and there's also an airport shuttle for a fee. Multilingual staff at the 24-hour front desk can assist with luggage storage, tours or tickets, and dry cleaning/laundry. Other amenities at this all-inclusive property include a nightclub, a children's pool, and a health club.

Room options

Standard Room

2 Double Beds | 1 King Bed | Sleeps 4

Penthouse Select Adults Only

1 King Bed | 2 Queen Beds | Sleeps 3

Deluxe Select Adults Only

1 King Bed | 2 Queen Beds | Sleeps 3

Eco Family Superior

1 King Bed and 1 Twin Bunk Bed | Sleeps 4

Guest reviews for Sandos Caracol Eco Resort - All Inclusive

Everyone (38) Couples (4) Family (13)
5
Family

We loved our stay here. I would say it's important to know that you can hop on down to Sandos Playacar for their beach, as well as their own buffet. That was a nice day trip!

By on Apr 23, 2021

Review comment responded on Apr 24, 2021

Thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Caracol Eco Resort. We really appreciate hearing about our Guests experiences and we will be forwarding them to our Management for their review. We look forward to welcoming you back at your earliest convenience. Always at your service! Warren B Web Relations Manager Sandos Caracol Eco Resort

5
Everyone

By on Apr 8, 2021

Review comment responded on Apr 19, 2021

Thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Caracol Eco Resort. We look forward to welcoming you back at your earliest convenience. Always at your service! Warren B Web Relations Manager Sandos Caracol Eco Resort

5
Friends

The wayfinding was accurate. I was amazed with the environment and wildlife.

By on Apr 8, 2021

Review comment responded on Apr 8, 2021

Thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Caracol Eco Resort. We really appreciate hearing about our Guests experiences and we will be forwarding them to our Management for their review. We look forward to welcoming you back at your earliest convenience. Always at your service! Warren B Web Relations Manager Sandos Caracol Eco Resort

4
Partner Couples

I like the ability to have a sit down meal opposed to a buffet meal. Although I would rate the food quality this time as just “OK” the last time I was at this resort the food was amazing. This may be due to COVID and I understand that

By on Mar 20, 2021

Review comment responded on Mar 23, 2021

Thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Playacar Beach Resort. We really appreciate hearing about our Guests experiences and we will be forwarding them to our Management for their review. We look forward to welcoming you back at your earliest convenience. Always at your service! Warren B Web Relations Manager Sandos Playacar Beach Resort

3
Everyone

By on Jan 10, 2021

Review comment responded on Jan 10, 2021

Muchas gracias por habernos elegido como destino vacacional y por el tiempo que ha empleado en compartir su evaluacion. Nos alegra leer que disfrutó de la atención y que su estadia fue excelente, pasando los mejores días de sus vacaciones en Sandos Caracol Eco Resort! Esperamos recibirle en un futuro no muy lejano. Siempre a su Servicio! Warren B Web Relations Manager Sandos Caracol Eco Resort

3
Family with small children

The wildlife was amazing...monkeys, birds etc...The Japanese restaurant for dinner was great entertainment and the food there was decent. We took the catamaran out 2x/day so it was well worth the one time $10 insurance fee. We always bring $100 in $1 bills as we tip everyone which ensures good service and it’s morally the right thing to do. The staff works extremely hard.

By on Dec 25, 2020

Review comment responded on Dec 27, 2020

Thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Caracol Eco Resort. We look forward to welcoming you back at your earliest convenience. Always at your service! Warren B Web Relations Manager Sandos Caracol Eco Resort

1
Everyone

By on Dec 17, 2020

Review comment responded on Dec 17, 2020

Thank You for having taken the time to share with us your comments and opinions of your stay with us at Sandos Caracol Eco Resort. While your comments are not typical of the vast majority of our guests experiences, we assure you that we will be forwarding your review to our Resort Management for their perusal. Always at your Service! Warren B Web Relations Manager Sandos Caracol Eco Resort

4
Everyone

By on Dec 3, 2020

Review comment responded on Dec 4, 2020

Thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Caracol Eco Resort. We look forward to welcoming you back at your earliest convenience. Always at your service! Warren B Web Relations Manager Sandos Caracol Eco Re

3
Family

I like the cenote and the water park for the kids I didn't like the understaffed facilities. The reception would send you to a person to recerve the dinner times only to find out it was a sales man. To order room service we would have to go to the reception, because they never answered. Need more staff.

By , from Atlanta on Nov 30, 2020

Review comment responded on Nov 30, 2020

Hi DR, Thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Caracol Eco Resort. We really appreciate hearing about our Guests experiences and we will be forwarding them to our Management for their review. We look forward to welcoming you back at your earliest convenience. Always at your service! Warren B Web Relations Manager Sandos Caracol Eco Resort

1
Family Family

La comida es horible en el hotel la propiedad está descuidada destruida y la camisa de baja calidad y los cuartos están súper viejos el alcohol es de baja calidad la verdad una mala experiencia el hotel no vuelvo a quedarme ayi ni de Gratis!!!

By , from Las Vegas on Nov 29, 2020

Review comment responded on Nov 29, 2020

Gracias Blanca por tomarse el tiempo para compartir sus comentarios y opiniones de su estancia con nosotros en Sandos Caracol Eco Resort. Si bien sus comentarios no son típicos de la gran mayoría de las experiencias de nuestros Invitados, los enviaremos a nuestra Gerencia para su revisión. ¡Siempre a tu servicio! Warren B Web Relations Manager Sandos Caracol Eco Resort

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