Skip to main content
Beginning of main content

Recent guest reviews

We loved the RIU Yucatán! There were monkeys in the trees and the property/ food was great! The staff was so friendly! Especially Falcon :) he kept our drinks full the entire time. The beach had some seaweed but they clean it up daily. Overall, we had a great time!

Dated property. Our second stay and it is showing it’s age. Staff very friendly. Property is clean. Shows nightly were good.

Friendly staff

Need better Staff Members

They had top shelf liquor and they were so friendly.

Upon arrival i was able to check into my room 2 hours early, i received the room i requested (5000 building). I am not a picky eater, the food was good, drinks were cold. Employees worked very hard to make everything function. Beach area was cleaned everyday of seaweed, they did a great job. Beach was excellent, just enough shade, or full sun. I did not use any of the pools. Everything was close by, not far to walk. Covid testing needs improvement but that was not RIUs fault. I would visit again.

The shows were amazing!!

The food was excellent and the customer service was awesome.

Everything was good. We spent excellent time. Beach cleaned every day.

The rooms are slightly dated. The bathroom needs more privacy.

We were really exited to visit Cancun for the first time. Unfortunately, the hotel was disappointed. The air conditioner in the rooms does not work. They change us from the original room to another one and still did not work. The room smell like paint. The food was not good, it was always cold and tasteless.

Great place for a wonderful vacation, staff and service was on point

Amazing place everyone was super kind and friendly. I definitely recommend!

Beautiful resort! Check in process was easy request a king size room and were granted.

Avenida Xaman-ha, Manzana 3, Lote 1 Playa del Carmen QROO

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Playacar, Riu Yucatan All Inclusive is within 2 miles (3 km) of sights such as Plaza Paraiso and Paseo del Carmen. This 507-room, 3.5-star property has 4 outdoor pools along with a full-service spa and 4 restaurants.


Dining

Free buffet breakfast is included with your stay and awaits you each morning from 7 AM to 10:30 AM. Enjoy dining at La Hacienda, one of 4 onsite restaurants.


Rooms

Riu Yucatan All Inclusive's 507 rooms are individually decorated and provide balconies, minibars, and free bottled water. Guests can expect free WiFi and flat-screen TVs with satellite channels. Bathrooms have hair dryers and free toiletries. Other amenities include ceiling fans, safes, and phones.


Property features

Guests of Riu Yucatan All Inclusive have access to a full-service spa, 4 outdoor pools, and a children's pool. You can take advantage of free parking, along with limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and tours or tickets. Other amenities at this all-inclusive property include a health club, a spa tub, and a sauna.

Room options

Standard Double Room, Balcony (L)

2 Double Beds | 1 King Bed | Sleeps 4

Double Room (B2C CAN)

2 Double Beds | Sleeps 4

Standard Double Room, Balcony (E)

2 Double Beds | 1 King Bed | Sleeps 4

Suite (B2C CAN)

2 Double Beds | Sleeps 4

Guest reviews for Riu Yucatan All Inclusive

Everyone (33) Couples (33) Family (17) Friends (9) Other (1)
5
Family Partner Couples

We loved the RIU Yucatán! There were monkeys in the trees and the property/ food was great! The staff was so friendly! Especially Falcon :) he kept our drinks full the entire time. The beach had some seaweed but they clean it up daily. Overall, we had a great time!

By on Aug 12, 2021

4
Friends

Dated property. Our second stay and it is showing it’s age. Staff very friendly. Property is clean. Shows nightly were good.

By on Aug 4, 2021

4
Family

Friendly staff

By on Jul 28, 2021

3
Everyone

By on Jul 15, 2021

1
Friends

Need better Staff Members

By on Jul 11, 2021

Review comment responded on Jul 14, 2021

Dear Guest, Thank you for your review. As we truly strive to create a memorable experience for our guests, we are saddened to read your comments in regards to our staff. We can only apologize if this was the impression. The majority of our staff are long serving and generate incredibly favorable reviews, as can be read on the most popular hotel review pages. That said, and as a result of your review all staff have been strongly reminded that guest care is the sole reason for us being here and any impression of rudeness is not acceptable. Again, thank you for allowing us to understand your point of view as we continually strive to provide a better service experience to all future travelers, and we sincerely hope we can have you return to us. Kind regards Hotel Riu Yucatan Online Reputation Manager

5
Partner Couples

They had top shelf liquor and they were so friendly.

By on Jul 9, 2021

4
Everyone

By on Jun 30, 2021

5
Everyone

Upon arrival i was able to check into my room 2 hours early, i received the room i requested (5000 building). I am not a picky eater, the food was good, drinks were cold. Employees worked very hard to make everything function. Beach area was cleaned everyday of seaweed, they did a great job. Beach was excellent, just enough shade, or full sun. I did not use any of the pools. Everything was close by, not far to walk. Covid testing needs improvement but that was not RIUs fault. I would visit again.

By on Jun 24, 2021

5
Partner Couples

The shows were amazing!!

By on Jun 16, 2021

4
Friends

The food was excellent and the customer service was awesome.

By on May 25, 2021

url importing http://sso-opn.orbitz.com/Playa-del-Carmen-Hotels-Riu-Yucatan-All-Inclusive.h528309-p2.Hotel-Reviews
There was an error importing /Playa-del-Carmen-Hotels-Riu-Yucatan-All-Inclusive.h528309-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://sso-opn.orbitz.com/Playa-del-Carmen-Hotels-Riu-Yucatan-All-Inclusive.h528309-p2.Hotel-Reviews

Frequently asked questions