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Recent guest reviews

The first room was on the 1st floor and close to the pool. It had an operable but broken shower head and the toilet didn’t flush properly. I also couldn’t deal with a couple large bugs I saw crawling on the floor. I notified the front desk and they were very nice and accommodating. They switched my room to the 2nd floor. The room was clean, comfortable and appeared to be a little larger. I took a shower and the water started backing up, not draining properly. I let the front desk know and the maintenance man came right away and took care of it. The food at the Asian and Italian restaurants were pretty good. The grounds and pools were kept very clean, and the entertainment was okay. Overall the staff were great and very accommodating, the rooms were clean but in need of updating.

We loved everything about the property particularly the staffing. The guys at the swim up bar: Miguel, Rafa, Rocio, Alex. At the restaurant: Mijail, Willi, cheff Hugo, Sergio, Eliazar, Aby... Everybody was so friendly and kind. This was our second visit to the resort. We will certainly go back.

I really enjoyed this hotel, the staff and the cleanliness of both my room and the hotel amenities themselves. The Covid procedures put in place were excellent! The staff was attentive and kind and even in moments of having a temporary language barrier they took the time to find someone who could communicate effectively to ensure that customer and tourist demands are met. The food was good plenty to choose from and the drinks were great and strong if you like them that way. The area is safe and there’s plenty to do! Covid 19 tests which are required for return to the U.S. are done at the hotel once you chose the QR code and emailed three days before your needed return to the US Covid tests were done results given and utilized at the airport. I enjoyed my stay and will be back!

Overall property was excellent. Property was much smaller than I thought and the beach water had tons of seaweed which I know wasn’t their fault so that made it hard to swim but all in all it was a great place to stay

My son and I took a quick last minute vacation and we LOVED this resort. The food was great. Fernando at The Palms was the best waiter. He was very attentive, friendly, and had great customer service!!! Our room was great and always clean. The grounds were very clean and well tended to. The pools were amazing. The beach was pretty also however the seaweed was a bit much. There were crews cleaning it up as much as they could and they worked hard in the that heat. We were able to swim in the ocean and enjoy the beach because of them :) overall, it was great. We will definitely be going back.

Loved RIU Playacar. It's near downtown playa del carmen, you can walk or take a 10 minute taxi ride. Loved it. The ocean has alot of sea-weed and sometimes unswimmable. Ocean water not clear either. As for RIU itself, everything was near perfect. Will come back.

Best of the best, all staff super friendly food amazing, everything super perfect we enjoy this hotel.

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It’s a clean property, great staff services, it is right for the price, lots of food

Great staff service. Good food.

The staff and cleanliness is awesome However I was without hot water and pressure for 3 days. They final moved me to another room after 3 days of maintenance being in my room and attempted repairs.

Stayed on 3rd floor. There are no elevators in this property and it would have been nice to know. Beds are hard spring types so be aware. No coffee pots in rooms (covid?) no liquor in rooms (covid)... no room service (covid?) all would have been nice to know at booking. Buffet food was ok. Restaurant dinners were very nice.

The staff is wonderful! Very polite and friendly. Guillermo and Ulises helped us out with all of our needs. Overall it was a great experience. Definitely recommend this place l.

The hotel needs remodeling, maybe some paint. They use two king beds together to make it a queen bed. The Beach is beautiful, the food is fine, they have GREAT staff; especially the bartenders, the people working the restaurants and the entertainment people. Shout out to my guy Alberto for always smiling at the Cumbia Bar even when he was working long days. The location of the hotel is perfect, within walking distance to downtown, very safe and private. Another thing I was disappointed with is that once their shows end, there’s no music or dancing. It’s just lights out. Definitely a place for an older crowd. Overall, the hotel is just ok. Don’t go expecting big things.

Everything was excellent. We were there during the pandemic on November 2020. They have good condition. A lot of open space. To avoid the virus the only thing was a lot humidity in my room. One day before a left the installation they fixed. All the rest excellent.

The property is well-maintained. There are a couple of restaurants to choose from, and the food is good. The rooms are dated and could use more cleaning as the grout lines are already dark. The beach had strong waves when we went and wasn’t as clear as other beaches. The kids club was closed when we went. Overall, our stay was enjoyable and fun.

Good size not to big across street from shopping food was the best I have experianced over all in a Mexico resort

Avenida Xaman Ha Manzana Lote Playa del Carmen QROO

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free uncovered self parking
  • Onsite dining

Located in Playacar, Riu Playacar All Inclusive is within 2 miles (3 km) of sights such as Plaza Paraiso and Paseo del Carmen. This 396-room, 4-star property has 3 outdoor pools along with a full-service spa and 4 restaurants.


Dining

Start your day off right with a free buffet breakfast, served each morning from 7 AM to 11:30 AM. Enjoy dining at The Palms, one of 4 onsite restaurants.


Rooms

All 396 rooms feature minibars, free bottled water, and ceiling fans. Guests can expect free WiFi and 22-inch TVs with satellite channels. Bathrooms offer hair dryers and free toiletries. Safes, phones, and ironing boards are also standard.


Property features

Guests of Riu Playacar All Inclusive have access to a full-service spa, 3 outdoor pools, and a children's pool. You can take advantage of free parking, along with limo/town car service. The 24-hour front desk has multilingual staff ready to assist with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this all-inclusive property include a health club, free WiFi in public areas, and a free kid's club.

Room options

Double Room (B2C CAN)

2 Double Beds | Sleeps 4

Standard Double Room (U)

2 Double Beds | Sleeps 4

Standard Double Room (L)

2 Double Beds | 1 King Bed | Sleeps 4

Standard Double Room, Ocean View (B2C-US)

2 Double Beds | 1 King Bed | Sleeps 3

Guest reviews for Riu Playacar All Inclusive

Everyone (28) Couples (15) Family (15) Friends (6) Other (1)
3
Everyone

The first room was on the 1st floor and close to the pool. It had an operable but broken shower head and the toilet didn’t flush properly. I also couldn’t deal with a couple large bugs I saw crawling on the floor. I notified the front desk and they were very nice and accommodating. They switched my room to the 2nd floor. The room was clean, comfortable and appeared to be a little larger. I took a shower and the water started backing up, not draining properly. I let the front desk know and the maintenance man came right away and took care of it. The food at the Asian and Italian restaurants were pretty good. The grounds and pools were kept very clean, and the entertainment was okay. Overall the staff were great and very accommodating, the rooms were clean but in need of updating.

By on Aug 5, 2021

Review comment responded on Aug 10, 2021

Dear Guest, Thank you for sharing your experience with us. Although we are sorry for the maintenance issued you experienced in your rooms, we are glad to know that our staff was accomodating and offered you a room change and the necessary assistance. We appreciate your kind words and positive feedback regarding the food at the tematic restaurants, our well kept grounds and pools. We take good note of your words regarding our rooms in order to make the necessary adjustments and hope that you will visit us again in the future. Best regards, Hotel Riu Playacar Online Reputation Manager

5
Family Friends

We loved everything about the property particularly the staffing. The guys at the swim up bar: Miguel, Rafa, Rocio, Alex. At the restaurant: Mijail, Willi, cheff Hugo, Sergio, Eliazar, Aby... Everybody was so friendly and kind. This was our second visit to the resort. We will certainly go back.

By on Jul 28, 2021

5
Everyone

I really enjoyed this hotel, the staff and the cleanliness of both my room and the hotel amenities themselves. The Covid procedures put in place were excellent! The staff was attentive and kind and even in moments of having a temporary language barrier they took the time to find someone who could communicate effectively to ensure that customer and tourist demands are met. The food was good plenty to choose from and the drinks were great and strong if you like them that way. The area is safe and there’s plenty to do! Covid 19 tests which are required for return to the U.S. are done at the hotel once you chose the QR code and emailed three days before your needed return to the US Covid tests were done results given and utilized at the airport. I enjoyed my stay and will be back!

By on Jul 26, 2021

5
Family with small children

Overall property was excellent. Property was much smaller than I thought and the beach water had tons of seaweed which I know wasn’t their fault so that made it hard to swim but all in all it was a great place to stay

By on Jul 25, 2021

5
Family with small children

My son and I took a quick last minute vacation and we LOVED this resort. The food was great. Fernando at The Palms was the best waiter. He was very attentive, friendly, and had great customer service!!! Our room was great and always clean. The grounds were very clean and well tended to. The pools were amazing. The beach was pretty also however the seaweed was a bit much. There were crews cleaning it up as much as they could and they worked hard in the that heat. We were able to swim in the ocean and enjoy the beach because of them :) overall, it was great. We will definitely be going back.

By on Jul 15, 2021

4
Partner Couples

Loved RIU Playacar. It's near downtown playa del carmen, you can walk or take a 10 minute taxi ride. Loved it. The ocean has alot of sea-weed and sometimes unswimmable. Ocean water not clear either. As for RIU itself, everything was near perfect. Will come back.

By on Jul 13, 2021

5
Family with small children

Best of the best, all staff super friendly food amazing, everything super perfect we enjoy this hotel.

By on Jul 13, 2021

4
Family with small children

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By on Jun 21, 2021

5
Friends

It’s a clean property, great staff services, it is right for the price, lots of food

By on Jun 15, 2021

5
Partner Couples

By on Jun 8, 2021

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