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Recent guest reviews

Se hizo un deposito por bebidas del refrigerator en en cuanto no se consumieron y solo me regresaron El deposito completo .. que Mal de vieron Las personas de recepcion.. No recomendado hacen trampa..que Mal ...

The location and the staff were absolutely great, specially our housekeeper Fidel n one of the night guards, sorry forgot his name... HOWEVER ... OMG the curtains in the room were absolutely gross! They have a sin block curtain which it's great for sleeping but e were terrify to touch it, it looked like mold was growing in it n it as jut plain gross. They need to wash them or change them ASAP. The bathroom could use some bleach to get the mold off around the windows n the shower isn't the greatest bc the water doesn't go down the drain quick enough it's weird. Everything else was good.

The only thing I didn’t like was the door lock to the room. It took some time for me to learn how to open it. Had to turn key and to push the door open simultaneously. Not as easy as it sounds.

The property was right on the beach. Close to the Cozumel ferry pier. Right close to fifth avenue. Very nice staff, rooms very clean and very quiet. We lived the place. There is no entrance to the property from a street. You must go through the sand to get to it but it wasn’t to bad. We will stay there again for sure.

Our check in and check out experience, conducted by the same employee, was disappointing. His service was very flat and unwelcoming. When he escorted us to our room, there was no offer to help us with our luggage. He never explained the “guidelines” of the complimentary breakfast and charged us for our entire meal both mornings. We ordered Mexican style breakfast, and were told by our waiter we would pay “just a little more” for it. He was unable to call a taxi for us. We have stayed here several times beginning in 2007. Unfortunately we are unable to recommend a stay here anymore.

Very convenient. 5th Ave shops, bars, entertainment is one block away and 1.5 miles long. Lots to do for all ages. Free breakfast too! Many great restaurants and we found them reasonable. Fun vacation!

Playa Maya is a small 20 room hotel directly on the beach. The breakfast is included with your room rate. The small restaurant is convenient for lunch, cocktails and dinner. The hotel staff treats you like royalty. Fifth Avenue shopping and restaurants are located directly behind the hotel. There is no better place to stay when your are in Playa Del Carmen.

Since the first moment it was not good. There is not way to get in other than the beach thru the sand. The receptionist was rude and did not help on anything. And there were cockroaches around the pool and dinning area. The beach is not suitable for swimming because of rocks on the area. Definitely not coming back.

The hotel management need to take back a management class ASAP. No people skills whatsoever, poor judgment when dealing with guests. Apparently "we" tried to sneak in our two kids by putting in our reservation that both of them were 5 years old. So because they are 14 & 15 they made us pay another $357 USD. I went back to the Orbitz website and they stated that kids would pay the same rate whether they are 1 or 17 as long as they aren't older than 17. Second, we saw cockroaches on the hallway every single night we got there! I visited the hotel with another family, their toilet got clogged up and a person from the front desk went in with a plunger and handed it to my family member to unclog it himself!! We felt harassed the whole time we were there, they had a guy from the front desk waiting for us at least 4 nights to get us for something else!! Truly unpleasant place, save yourself a nightmare and go somewhere else!!

The Hotel was one of the nicest parts of our trip to Playa Del Carman. Staff is great, has the feel of a small boutique hotel. Food at beach bar/restaurant was outstanding. Pool is in a bit of a awkward place and the only entry via the beach a little strange but kind of adds to this places charm. My only warning isn't about the hotel but Playa Del Carman in general. Don't go if you don't like people aggressively selling you things. We stopped walking down 5th Ave, the main attraction, due to the amount of people approaching us. We had people partly block our path, attempt to purposely anger us to get a response. During one diner in a nice restaurant, street side , in a little over one hour, we were approached by two street bands, two people selling flowers, two selling photos, one selling hats they plopped on our heads, and a woman selling who knows what who got angry with us when we no thanks.

Arriving mid day to have no way into a lobby as the staff had to carry by bags around a hotel in construction I pondered? Hotel is squeezed in and front beach a little crowded, BUT!!!! The next morning when served breakfast on White Sand, no one there, superior soft music, sight breeze, swaying palm trees, I had to pinch myself to ponder,,,, "Is this real?" and it just got better and better every day. Staff was amazing and the scenery for a single guy to turn 62, I was in heaven..

It was a great experience. Great staff, good food and excellent location. Be prepared to walk on the beach to reach the front desk with your belongings when you check in/out.

Zona FMT entre calle 6 y 8 Norte Playa del Carmen QROO

Hotel highlights

  • Walking distance to Playa del Carmen Main Beach and Quinta Avenida
  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining

Located in Downtown Playa del Carmen, Playa Maya by MIJ - Beachfront Hotel is within a 5-minute walk of Quinta Avenida and within 15 minutes of other popular attractions like Playa del Carmen Maritime Terminal. This 20-room, 3-star hotel has free breakfast along with conveniences like an outdoor pool and free in-room WiFi.


Dining

Start your day off right with a free continental breakfast, served each morning from 8:00 AM to 10:00 AM. Sit down for a leisurely bite to eat at the onsite family restaurant, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service.


Rooms

The 20 rooms have an array of amenities, including refrigerators, laptop-compatible safes, and phones. Guests can expect free WiFi and flat-screen TVs with cable channels. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries.


Property features

At Playa Maya by MIJ - Beachfront Hotel, guests have access to an outdoor pool, a spa tub, and a rooftop terrace. The front desk has multilingual staff that can help with luggage storage, securing valuables, and dry cleaning/laundry. Other amenities at this beach hotel include free WiFi in public areas, a terrace, and wedding services.

Room options

Family Suite, Connecting Rooms, Ocean View

1 King Bed, 2 Twin Sofa Beds and 2 Double Beds | Sleeps 8

Deluxe Room, Balcony, Ocean View

1 King Bed | Sleeps 3

Economy Suite, Connecting Rooms

4 Double Beds and 2 Twin Sofa Beds | Sleeps 8

Deluxe Room, Terrace, Partial Sea View

2 Double Beds | 1 King Bed | Sleeps 4

Guest reviews for Playa Maya by MIJ - Beachfront Hotel

Everyone (9) Couples (1) Family (2) Other (1)
2
Everyone

Se hizo un deposito por bebidas del refrigerator en en cuanto no se consumieron y solo me regresaron El deposito completo .. que Mal de vieron Las personas de recepcion.. No recomendado hacen trampa..que Mal ...

By on May 8, 2021

Review comment responded on May 8, 2021

Hola estimado sr. Jáuregui, agradecemos por habernos elegido durante su visita en la riviera Maya y por su comentario. Aclaramos el tema del depósito, usted a su entrada sí entregó la cantidad de $500 sin embargo se le explicó que de este monto se tomaría $108 para cubrir el pago del impuesto de saneamiento ambiental, $350 de depósito minibar y el cambio de $42 se le entregó por la noche del mismo día. Además no se realizó el cobro del consumo en dicho minibar, esperamos haber aclarado su duda con este tema. Esperamos volver a contar con su presencia. Saludos cordiales.

5
Everyone

By on Mar 24, 2021

Review comment responded on Apr 5, 2021

Buenas tardes, muchas gracias por escogernos para ser su segunda casa durante sus vacaciones, agradecemos el feedback y la recomendación, para nosotros es muy importante conocer su opinión para seguir mejorando en nuestro servicio. Los esperamos pronto.

4
Family

The location and the staff were absolutely great, specially our housekeeper Fidel n one of the night guards, sorry forgot his name... HOWEVER ... OMG the curtains in the room were absolutely gross! They have a sin block curtain which it's great for sleeping but e were terrify to touch it, it looked like mold was growing in it n it as jut plain gross. They need to wash them or change them ASAP. The bathroom could use some bleach to get the mold off around the windows n the shower isn't the greatest bc the water doesn't go down the drain quick enough it's weird. Everything else was good.

By on Jan 25, 2020

Review comment responded on Jan 27, 2020

Dear Lola, Receive a cordial greeting from the Hotel Playa Maya. Thank you very much for your comments, we will take them into account as part of a continuous improvement process. We look forward to receiving you again in the future. Best regards, Reception

5
Family with small children Family

The only thing I didn’t like was the door lock to the room. It took some time for me to learn how to open it. Had to turn key and to push the door open simultaneously. Not as easy as it sounds.

By on Jul 8, 2019

Review comment responded on Jul 23, 2019

Hello, Thanks for your comments and just sorry to hear you had an issue with your door/key! We're always trying to make sure there are no such bothersome glitches for people. On the other hand, very glad to hear that that was the only thing you didn't like about your stay with us! Hopefully we'll see you back here soon. best, Stephen Ryberg Playa Maya

4
Partner Couples

The property was right on the beach. Close to the Cozumel ferry pier. Right close to fifth avenue. Very nice staff, rooms very clean and very quiet. We lived the place. There is no entrance to the property from a street. You must go through the sand to get to it but it wasn’t to bad. We will stay there again for sure.

By on Apr 11, 2019

Review comment responded on May 2, 2019

Good morning, and thank you for posting your comments. Very glad to hear you so enjoyed so many aspects of our offering, and that you plan to return. Looking forward to it! best, Stephen Ryberg Playa Maya

2
Everyone

Our check in and check out experience, conducted by the same employee, was disappointing. His service was very flat and unwelcoming. When he escorted us to our room, there was no offer to help us with our luggage. He never explained the “guidelines” of the complimentary breakfast and charged us for our entire meal both mornings. We ordered Mexican style breakfast, and were told by our waiter we would pay “just a little more” for it. He was unable to call a taxi for us. We have stayed here several times beginning in 2007. Unfortunately we are unable to recommend a stay here anymore.

By , from San Diego on Oct 24, 2018

Review comment responded on Nov 2, 2018

Good morning, and thank you for posting your comments, although of course we were sorry to hear you were dissatisfied on this visit! I'm not sure what happened with our long-time receptionist Riky, as he reported that he was not aware of any issues with him until he advised you of your pending breakfast charges at check-out and you became upset. Our menus do state which 4 combinations are included for free, and our system in that regard has not in fact changed since 2004, so it would have been the same on all your previous visits. Our restaurant manager, Raciel, also indicates that at least your husband understood this after the first morning, as a result of talking with staff prior to the second morning (when you again ordered specialty breakfasts). Perhaps you were not present then and thus were not aware of that? In any event, I understand that you initially thought only the difference would be charged for your special order items, and we'll be quite happy to eliminate that issue by mailing you a check for the total in question of 12.52 USD, if you will just message us with the address we should mail that to. Out of concern for fairness, I'd just like to note here that a point you did not mention, which was that we provided you a free upgrade to an ocean view room with king bed upon your arrival, a 50.00 USD value to you. So we hope you enjoyed that. Well we'll wait to hear from you re that address to get that all resolved! best, Stephen Ryberg Playa Maya

4

on the beach

Everyone

Very convenient. 5th Ave shops, bars, entertainment is one block away and 1.5 miles long. Lots to do for all ages. Free breakfast too! Many great restaurants and we found them reasonable. Fun vacation!

By , from Minneapolis, MN on Feb 19, 2018

Review comment responded on Feb 21, 2018

Thanks for your review and we're happy you enjoyed your time with us. Thanks as well for posting your photos! Please just let us know when you'd like to come back. :-) Stephen Ryberg Playa Maya

5

best beach hotel in playa del carmen

Everyone

Playa Maya is a small 20 room hotel directly on the beach. The breakfast is included with your room rate. The small restaurant is convenient for lunch, cocktails and dinner. The hotel staff treats you like royalty. Fifth Avenue shopping and restaurants are located directly behind the hotel. There is no better place to stay when your are in Playa Del Carmen.

By , from Hartland, MI on Dec 6, 2017

Review comment responded on Dec 8, 2017

Hello again, So glad you enjoyed your stay with us, and thanks for posting your comments here for others to read! Have a great day.

1

very bad customer service. never returning.

Everyone

Since the first moment it was not good. There is not way to get in other than the beach thru the sand. The receptionist was rude and did not help on anything. And there were cockroaches around the pool and dinning area. The beach is not suitable for swimming because of rocks on the area. Definitely not coming back.

By , from San Diego, Ca. on Jul 7, 2017

Review comment responded on Jul 10, 2017

Unfortunately these guests, like their friends who came with them and also complained online afterwards, don't seem to have paid attention to what they were booking, and this led to their dissatisfaction. We prominently note for example that the entrance is only by the beach, so if this is not for you (it's noted as a positive by many guests and even in some travel guide reviews of us), then you of course shouldn't book with us. And our receptionist was not really rude as much as he was in the unfortunate position of informing the guests that they would need to cover charges they had not paid for originally as they incorrectly indicated they were travelling with 2 children 5 years old (for which we waive additional guest charges), but in fact they arrived with 2 teenagers. They were quite upset about this but again, this was not due to any fault of the hotel, only to not taking proper care when booking. We attempted to show them right in our reception on the Orbitz site this information, and in fact received telephone assistance from Orbitz personnel, telling them the same things, but they were truly not interested in listening. After that, it seemed they were inclined to just come up with complaints to pile on and try to punish us for their carelessness in making their bookings. As we noted in our response to their friends, we urge all guests to note what they are requesting when making arrangements for stays, to make sure to avoid this kind of frustration and dissatisfaction.

1

worst of the worst nightmares ever!!!!

Other

The hotel management need to take back a management class ASAP. No people skills whatsoever, poor judgment when dealing with guests. Apparently "we" tried to sneak in our two kids by putting in our reservation that both of them were 5 years old. So because they are 14 & 15 they made us pay another $357 USD. I went back to the Orbitz website and they stated that kids would pay the same rate whether they are 1 or 17 as long as they aren't older than 17. Second, we saw cockroaches on the hallway every single night we got there! I visited the hotel with another family, their toilet got clogged up and a person from the front desk went in with a plunger and handed it to my family member to unclog it himself!! We felt harassed the whole time we were there, they had a guy from the front desk waiting for us at least 4 nights to get us for something else!! Truly unpleasant place, save yourself a nightmare and go somewhere else!!

By , from somewhere outhere on Jun 27, 2017

Review comment responded on Jun 29, 2017

Well I'm afraid no such management class could help any hotel staff in cases where guests simply don't pay proper attention to what they're booking or the explanations presented to them after they have made errors in their bookings. These guests correctly listed their 2 children as teenagers when booking on Hotels.com. However they then went to Orbitz and listed the same 2 teenagers as 2 children of 5 years old and got a better price, as we waive any additional guest charges for children under 10. So they rebooked the same arrangement on Orbitz, oddly never cancelling the Hotels.com reservation. When the guests arrived at the hotel, they insisted that the Hotels.com booking had been cancelled and that the Orbitz booking was accurate, though that quite clearly indicated in print that it was for 2 adults and 2 children 5 years old, but they were 2 adults and 2 children who were obviously teenagers. As we explained to them, that was the only reason for any additional charge: they booked one thing but then required something different upon arrival. We suggested they take the properly booked Hotels.com room, which would involve no additional charges, but they declined without explanation. We showed them the Orbitz site so that they could see where users select the ages of any children. Orbitz personnel also confirmed this all for them over the phone. The guests never explained why they had indicated that their children were teenagers on Hotels.com but then later rebooked on Orbitz and then indicated that their children much younger. The other complaints mentioned here seem to be just piling on as a way of punishing the property for the guests' own carelessness when booking. We urge all guests to note what they are requesting when making arrangements for stays, to make sure to avoid this kind of frustration and dissatisfaction.

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