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Recent guest reviews

Everyone on the staff is amazing. Especially our concierge Alberto. Linda and Yesenia I’m the kids club rock! Place was super clean and safe! Only downside was Mother Nature making the beach unusable due to the amount of seaweed. In the past the water was beautiful. This time it was brown and smelled.

Great hotel. Lots of walking from and to the room. Food was ok. Fuego adults restaurant was great. Kids club was great for the kids.

We loved everything about this resort. We had the reserve swim up suite and it was excellent. The room was spacious and clean. Beach was great and the kids loved the pools and the waterpark. Food was good, Our favorite restaurant was Bana and the waiter Christian was very friendly. Our personal concierge Nalleli was very helpful, she took care of everything for us so we didn’t need to do anything at all.

Was not able to have a cool room. Maintenance came up twice while I was there to work on the air conditioner.

Fantastic vacation. Property is beautiful and staff is friendly. Only downside is some of the food (particularly the room service and faster pool adjacent restaurants) is not very good. Other food is solid, especially for an all-inclusive. Mole, the Mexican restaurant is pretty great.

Second time at paradisus Playa del Carmen and we weren’t disappointed. And we can’t wait to be back again . The resort is running on low staff , so expect delay in getting checked in to your room , and longer time to get your drinks . Still the most amazing experience with all the staff members . So be patient with them .

I like everything , pool , beach , service, welcoming personal, room,that was amazing, thank you PARADISE !

The staff in the restaurants were extremely rude. They were not attentive and they were rushing when taking our food orders. We did not receive all that we asked for and when we asked again about it we were told ok but never received it. The front desk staff were nice but did big give me my free upgrade as per the Melia Rewards member site had informed me that I was entitled too.

I loved absolutely everything! Every staff member I passed by, day or night, greeted me with a friendly hello and asked how my stay was going. Everyone was extremely knowledgeable, made amazing recommendations, and ensured what had been a frustrating trip turned into a great one.

Best family hotel in Mexico. Everything was amazing starting with the staff, food, facilities, and hospitality.

This was a very family friendly resort. If you have smaller children I highly recommend getting the family concierge service it is worth it! The staff is very friendly and willing to go above and beyond. There is a lot of seaweed but the resort was constantly trying to clear it from the beaches. If you don’t use the concierge service then I would strongly suggest picking the restaurants you would like to eat at and booking them as soon as you get to the resort for the length of your stay. We will definitely visit again.

5th Av., Playa del Carmen Playa del Carmen QROO

Hotel highlights

  • Steps from Quinta Avenida
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Located in Luis Donaldo Colosio, Paradisus Playa del Carmen - All Inclusive is adjacent to Quinta Avenida and within a mile (2 km) of other popular sights like Mamitas Beach Club. This 881-room, 4.5-star property has 5 outdoor pools along with a full-service spa and 20 restaurants.


Dining

Free buffet breakfast is included with your stay and awaits you each morning from 8:00 AM to 11:30 AM. This property is home to 20 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


Rooms

All 881 rooms feature iPod docks, minibars, and safes. 40-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Beds are dressed in Egyptian cotton sheets and pillow menus, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Phones, ironing boards, and desks are other standard amenities.


Property features

Guests of Paradisus Playa del Carmen - All Inclusive have access to a full-service spa, 5 outdoor pools, and a children's pool. Free parking is included with your stay. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive property include a gym, a spa tub, and a sauna.

Room options

The Reserve Deluxe Suite

2 Double Beds | 1 King Bed | Sleeps 4

Junior Suite

2 Double Beds | 1 King Bed | Sleeps 4

One Bedroom Suite

2 Double Beds and 1 Double Sofa Bed | Sleeps 5

The Reserve One Bedroom Deluxe Suite

2 Double Beds and 1 Double Sofa Bed | Sleeps 5

Guest reviews for Paradisus Playa del Carmen - All Inclusive

Everyone (50) Couples (5) Family (29)
4
Family

Everyone on the staff is amazing. Especially our concierge Alberto. Linda and Yesenia I’m the kids club rock! Place was super clean and safe! Only downside was Mother Nature making the beach unusable due to the amount of seaweed. In the past the water was beautiful. This time it was brown and smelled.

By on Aug 18, 2021

Review comment responded on Aug 19, 2021

Dear guest, Thank you for sharing your experience. We are glad to know you had a great time at our resort and you returned home with a great after-taste of the service and attention provided by our kind staff. Alberto, Linda, and Yesenia will be pleased to know they were an important part of your stay. We hope to host you again soon Best regards

5
Everyone

By on Jul 16, 2021

Review comment responded on Jul 26, 2021

Dear guest, Thank you for visiting us and for letting us know about the great experience you had at our resort and the great attention and service provided by our kind staff. We will be waiting for your return. Best regards

4
Family Family with small children

Great hotel. Lots of walking from and to the room. Food was ok. Fuego adults restaurant was great. Kids club was great for the kids.

By on Jun 24, 2021

Review comment responded on Jun 25, 2021

Dear guest, Thank you for sharing your experience. We are glad to read you had a great stay at our resort and you enjoyed the wonderful service and attention offered in all our restaurants. We are also happy to know your little ones had a blast at our Kidz Dome. We hope to host you again soon. Best regards

1
Everyone

By on Jun 23, 2021

Review comment responded on Jul 3, 2021

Dear guest, Thank you for sharing your experience. We regret not having more details about the issues that kept you from enjoying a perfect holiday with us. Still, we appreciate the time you take to share your feedback Best regards

5
Everyone

By on May 31, 2021

Review comment responded on Jun 11, 2021

Dear guest, Thank you for sharing your experience, we are happy to know you had a perfect holiday with us. We will be waiting for your return for more unforgettable moments with us.

5
Family Family

We loved everything about this resort. We had the reserve swim up suite and it was excellent. The room was spacious and clean. Beach was great and the kids loved the pools and the waterpark. Food was good, Our favorite restaurant was Bana and the waiter Christian was very friendly. Our personal concierge Nalleli was very helpful, she took care of everything for us so we didn’t need to do anything at all.

By on Apr 19, 2021

Review comment responded on Apr 19, 2021

Dear guest, Thank you for sharing your experience. We are happy to read about the relaxing time you spent at our resort, and the wonderful service and attention offered by our staff. we will gladly congratulate Christian and Nalleli for the attention to detail displayed on your stay. Best regards

4
Everyone

Was not able to have a cool room. Maintenance came up twice while I was there to work on the air conditioner.

By on Apr 9, 2021

Review comment responded on Apr 12, 2021

Dear rguest, Thank you for sharing your experience. We regret that this air conditioning issue kept you from having a perfect stay. we have filed a report with our maintenance managers in order to fix this recurrent situation. We hope to host you again in the near future. Best regards

5
Everyone

By on Apr 9, 2021

Review comment responded on Apr 19, 2021

Dear guest, Thank you for rating us and for letting us know you had a great stay at Paradisus Playa del Carmen, we hope to host you again soon. Best regards

5
Family with small children

Fantastic vacation. Property is beautiful and staff is friendly. Only downside is some of the food (particularly the room service and faster pool adjacent restaurants) is not very good. Other food is solid, especially for an all-inclusive. Mole, the Mexican restaurant is pretty great.

By on Apr 4, 2021

Review comment responded on Apr 5, 2021

Dear guest, Thank you for sharing your experience. We are glad to read about your relaxing stay at Paradisus, and the wonderful service provided by our staff at all times, we also appreciate your comments and suggestions on the areas to improve. We have shared your comments with our chefs and food and beverage managers. Best regards

5
Partner Couples

Second time at paradisus Playa del Carmen and we weren’t disappointed. And we can’t wait to be back again . The resort is running on low staff , so expect delay in getting checked in to your room , and longer time to get your drinks . Still the most amazing experience with all the staff members . So be patient with them .

By on Mar 19, 2021

Review comment responded on Mar 19, 2021

Dear guest, Thank you for sharing your experience. We are glad to know you had a great experience at Paradisus and you had the opportunity to enjoy the wonderful service and attention to detail from our accommodating staff. We will love to host you again soon. Best regards

Paradisus Playa del Carmen - All Inclusive

5th Av., Playa del Carmen, Playa del Carmen, QROO 77710
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Frequently asked questions