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Recent guest reviews

Check in is tedious. Activities, shows and meals during weekdays are mediocre, however they get better towards weekends.

Loved the staff, pools, and restaurants however wish there was another breakfast option besides the buffet. Also room service ended at 6:00pm so that was a disappointment. Lunch buffet was amazing! We played a ton of pool and sand volleyball. The grounds and gardens were very beautiful. We would recommend this resort to others.

My husband and I decided to come here to celebrate our 10th anniversary when we arrived they made us wait forever at the lobby to do check in it literally took us 1hr. When you sit with them you pay for your stay and they charge you a $5 fee for beach cleaning. Then you are transferred to another stuff to listen to them trying to get you to buy a deal to visit other hotels. When arrived at our room there was a leaking on our bathroom ceiling which kept dripping on us when brushing our hair or teeth. Not to mention there was a night we got back sweating because it’s super hot and humid when we got to our room there was no water to shower apparently they were fixing a leaking and would take 2 hrs. Food was ok drinks were not that great by the pool.

I don’t think we’ll be back. The food was mediocre, the resort was average, the rooms were clean, but had a lot of maintenance issues, the service was below terrible. There was definitely a difference between friendliness/helpfulness between the day/night staff. The night staff wasn’t as friendly or helpful especially when we were having issues with our rooms. Room service was ridiculously long even with upgrading to the privilege. During the day, this is the first resort I’ve been to where the staff doesn’t walk around the pool or beach area to take drink orders. They don’t even offer a pool side grill, so it was an inconvenience to have to get dressed and go eat at one of their dining areas. The rooms were clean, but 3 out of 6 rooms our group were in had issues. 1 room, the AC wasn’t working when we got back at night. When staff was called upon to check, they refused to acknowledge that the room was hot even when walking into another room where it was blasting to compare. When asked for another room, they said they would be unable to move us into a new room and would have to wait until the morning. Another 2 of our rooms had issues with the key card not working. The red and green light that usually appear after inserting the keys wouldn’t even turn on. When letting the front desk know about our situation, we asked them to please check the locks instead of giving us new keys. The problem wasn’t solved and we ended up leaving our sliding doors open to enter.

Everything was wonderful, this is my third time there, and I would go back .

Great place to stay, and we definitely want to visit again! The staff were all fabulous! We loved sexi papi in entertainment and JoJo at the lobby bar! But everyone was so friendly and helpful with everything. Can’t wait to see you all again!

The resort was beautiful, staff was very friendly, will be back!

Omg we will stay at this Hotel again for sure the experience is as great everything was great the staff very nice and always helpful the food was Great everything was great

My overall experience was great. I didn't like that they pushed buying into their resorts so hard in the beginning and when you didn't buy some of them treated you differently. We had to ask several time for housekeeping the first few days but after that it was great. The person checking us out was rude but for the most part the staff was great. The entertainment staff was amazing. They always had stuff for us to do and they really did a great job keeping every person involved. I would stay here again in the future.

Food was good, not excellent. They couldn't keep up with the seagrass on the beach and some days you couldn't get in the water. Property was beautiful and the staff friendly. Short staffed due to pandemic but they did well

The staff are amazing and work hard to provide excellent customer service.

The rooms were very clean and modern. The food was the best we've had at an all inclusive. Pool area was clean. Pool temperature was not as cold as others. Definitely going back

There was a lot of things to do even during the pandemic and the only thing that took some getting used to or the Mexican raccoons I think they're called "Coati"

Nothing unique about this crappy resort. Very nice massage at the spa and that's it. Awful food and the worst selection of wines (basically, one white, one red and one rose and they were all bad)! This resort really needs a renovation and I would never recommend it to anyone!

Horrible experience, no electricity, no a/c, pools were closed, very rude front desk personal

This resort was very good. We were pleased with our room. The beach is the absolute best part. Food was good but not all restaurants were open. I give it a 9/10 because I had an amazing time here. The bar staff is amazing. I would definitely recommend this resort.

Our room 2502 was stuck it the far back corner away from everything. It was a pain to have to put your key in to make the lights work. Each time you took it out you had to reset the clock. The Clovid 19 virus was taking off and the resort taking a hit! Half of the restaurants closed! And little dining options available. It was disappointing as guests. I’m sure devastating for the staff. Ocean Maya is far from everything, unable to walk to any activity outside of the resort. It was quiet, most times we enjoyed that but had our adult children been with us they would have been bored to death. I would visit the resort again if I was looking for a quiet relaxing time.

Carretera Federal Chetumal, km. 299 Playa del Carmen QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Spa

Located 1.7 mi (2.7 km) from El Camaleon Mayakoba Golf Course, Ocean Maya Royale All Inclusive Adults Only is within a 10-minute drive of other popular attractions like Grand Coral Golf Riviera Maya. This 320-room, 4.5-star property welcomes business and leisure travelers with 2 outdoor pools, a full-service spa, and 6 restaurants.


Dining

There are multiple options for onsite dining with 6 restaurants, including La Hacienda, which specializes in international cuisine. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café.


Rooms

All of Ocean Maya Royale All Inclusive Adults Only's 320 air-conditioned rooms provide furnished balconies, minibars, and coffee makers. 32-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Safes, ironing boards, and desks are other standard amenities.


Property features

Guests of Ocean Maya Royale All Inclusive Adults Only have access to a full-service spa, 2 outdoor pools, and a gym. There's free valet parking if you drive. The front desk has multilingual staff on hand 24/7 to help with luggage storage, securing valuables, and concierge services. Other amenities at this adults-only property include a spa tub, a sauna, and an outdoor tennis court.

Room options

Privilege Honeymoon Junior Suite

1 King Bed | Sleeps 2

Privilege Junior Suite Adults Only

2 Double Beds | 1 King Bed | Sleeps 3

Privilege Honeymoon Maya Deluxe

1 King Bed | Sleeps 2

Maya Deluxe Garden View

2 Double Beds | 1 King Bed | Sleeps 3

Guest reviews for Ocean Maya Royale All Inclusive Adults Only

Everyone (52) Couples (32) Family (14)
4
Partner Couples

Check in is tedious. Activities, shows and meals during weekdays are mediocre, however they get better towards weekends.

By , from Baldwin Park on Oct 11, 2021

Review comment responded on Oct 12, 2021

Dear guest, We are really sorry you had that experience, but we will do our best to offer better service. Your comments are very important information to us to improve ourselves.

5
Friends

Loved the staff, pools, and restaurants however wish there was another breakfast option besides the buffet. Also room service ended at 6:00pm so that was a disappointment. Lunch buffet was amazing! We played a ton of pool and sand volleyball. The grounds and gardens were very beautiful. We would recommend this resort to others.

By on Oct 8, 2021

Review comment responded on Oct 8, 2021

Dear Sarah Lynn, We apprecciate to much share your opinion, about our staff, pool and restaurants. We are sorry about our weakness, we will try to fix it. Thank you so much for your review, please continuo sharing it and anything that you will need, do not hesitate to contact to us.

2
Partner Couples

My husband and I decided to come here to celebrate our 10th anniversary when we arrived they made us wait forever at the lobby to do check in it literally took us 1hr. When you sit with them you pay for your stay and they charge you a $5 fee for beach cleaning. Then you are transferred to another stuff to listen to them trying to get you to buy a deal to visit other hotels. When arrived at our room there was a leaking on our bathroom ceiling which kept dripping on us when brushing our hair or teeth. Not to mention there was a night we got back sweating because it’s super hot and humid when we got to our room there was no water to shower apparently they were fixing a leaking and would take 2 hrs. Food was ok drinks were not that great by the pool.

By on Sep 8, 2021

Review comment responded on Sep 13, 2021

Dear guest, We apprecciate to much your time took it for give us your feedback about your stay, we are so ashamed that not covered your expectations, we will working more hard in our weaknesses that we can fix. About the fee is a governamental request that you could check. Maintenance issues, of course we will inform to the person a charge. Once again thank you because your opinion is very important.

2
Friends

I don’t think we’ll be back. The food was mediocre, the resort was average, the rooms were clean, but had a lot of maintenance issues, the service was below terrible. There was definitely a difference between friendliness/helpfulness between the day/night staff. The night staff wasn’t as friendly or helpful especially when we were having issues with our rooms. Room service was ridiculously long even with upgrading to the privilege. During the day, this is the first resort I’ve been to where the staff doesn’t walk around the pool or beach area to take drink orders. They don’t even offer a pool side grill, so it was an inconvenience to have to get dressed and go eat at one of their dining areas. The rooms were clean, but 3 out of 6 rooms our group were in had issues. 1 room, the AC wasn’t working when we got back at night. When staff was called upon to check, they refused to acknowledge that the room was hot even when walking into another room where it was blasting to compare. When asked for another room, they said they would be unable to move us into a new room and would have to wait until the morning. Another 2 of our rooms had issues with the key card not working. The red and green light that usually appear after inserting the keys wouldn’t even turn on. When letting the front desk know about our situation, we asked them to please check the locks instead of giving us new keys. The problem wasn’t solved and we ended up leaving our sliding doors open to enter.

By on Jul 26, 2021

Review comment responded on Jul 29, 2021

Dear guest, Really sorry for not covered your expectations about your stay, we are so ashamed to know that we have weaknesses and we will working on that ones. We hope the next time cover your expectations and we will do our best job. Once again thank you for your opinion, is really important for us your feedback.

5
Everyone

Everything was wonderful, this is my third time there, and I would go back .

By on Jul 25, 2021

Review comment responded on Jul 27, 2021

Dear guest, We are so glad to know that we covered your expectations, we will continuo on this way and please if you need something else, do not to hesitate to contact to us.

5
Partner Couples

Great place to stay, and we definitely want to visit again! The staff were all fabulous! We loved sexi papi in entertainment and JoJo at the lobby bar! But everyone was so friendly and helpful with everything. Can’t wait to see you all again!

By on Jun 30, 2021

Review comment responded on Jul 6, 2021

Dear guest, We are so glad that covered your expectations about our staff in general and enterteinment too, because our principal goal is your completly satisfaction during your stayed. Our best regards.

5
Family

The resort was beautiful, staff was very friendly, will be back!

By on Jun 11, 2021

Review comment responded on Jun 11, 2021

Dear guest, We are so glad to know that we already covered your expectations about our staff and our resort. Thank you so much for your preference and we will have the plesure to hosting you in your next stay.

5
Partner Couples

Omg we will stay at this Hotel again for sure the experience is as great everything was great the staff very nice and always helpful the food was Great everything was great

By on May 31, 2021

Review comment responded on May 31, 2021

Dear guest, We are so glad to know that we covered your expectations again about our staff, food and everything. Thank you so much for let us know and share your opinion.

4
Partner Couples

My overall experience was great. I didn't like that they pushed buying into their resorts so hard in the beginning and when you didn't buy some of them treated you differently. We had to ask several time for housekeeping the first few days but after that it was great. The person checking us out was rude but for the most part the staff was great. The entertainment staff was amazing. They always had stuff for us to do and they really did a great job keeping every person involved. I would stay here again in the future.

By on May 23, 2021

Review comment responded on May 24, 2021

Dear guest, We are so glade to know your opinion about our resort, we will working more hard about our weaknesses but thank you so much for allow to us. We hope to see soon again.

5
Everyone

By on May 12, 2021

Review comment responded on May 22, 2021

Dear guest, Thank you so much for sharing your experience with us about your stay, we are so glad about your qualification. We will continuo on this way.

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