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Recent guest reviews

I loved their private beach, their own entrances to excaret and the staff. The nature around you is beautiful. You’ll see iguanas, spider monkeys, and other species everywhere. The rooms were very clean and nicely furnished. The only thing is that because of covid, there’s not much to see or do at night and the food at the buffet could be much better. Choose the restaurants instead. However, I would recommend this resort to anyone.

This is the second time I’ve been here, just different after COVID-19. Bar and club not open and buffets and restaurants times changes and some closed during week. But the place and staff are amazing.

We loved our stay there, the property is surrounded with nature and sea. There are big pools everywhere in the property which are never overcrowded and there are plenty of trees and animals all around. It's unique in the sense that the habitations are in tune with nature, burried in it rather than destroying it.

Absolutely love this hotel. It’s our second stay here. Love looking out our balcony and seeing monkeys. The food could be better but wasn’t terrible. Love the convenience of walking to Xcaret Park.

Occidental at Xcaret was definitely a beautiful resort. It was clean, the pools are huge and the staff was very friendly and welcoming. Poolside entertainment was fun, and Alfredo from the swimup bar was the best! The quality of the food was a little too basic for my taste, wasn't the best food I've ever had, but certainly not the worst. If you are a picky eater, or have really high standards with food, then you might be disappointed. Other than the food, I have no real complaints about this resort. It's beautiful, huge, plenty of different locations to hang out and relax. The ruins and animals on the property are a plus for me. The views are absolutely breath taking. For a week long trip of relaxation, this hotel definitely served its purpose.

We really enjoyed our stay at Occidental Xcaret. We were there for 4 nights and loved it. The only complain we have is that the food at the main buffet was not great.

Do not wish to write a review statement...........

Un buen lugar para vacaciones con la familia recomendado

Great place with plenty to see. Staff was friendly and helpful would go back

Everything about this place is amazing. The staff. The rooms. The amenities. The rooms and everything else is kept really clean as well. I literally have no complaints. And this place is absolutely beautiful as well! We went with our 3 small children and not only did we have an amazing time, they did as well! We’ll definitely be back!! The breakfast buffet by the beach area was my absolute favorite. We got to see monkeys every morning as well it was an unforgettable experience at Occidental Xcaret.

The wildlife was beautiful and the way the property was built into the nature scene of its location. The food was just ok, even the exclusive restaurants were not that great,I had stale bread at the Italian, no guacamole or tortillas at the Mexican place Hacienda, over cooked fish at the steak house and over cooked steaks too. I ordered the Xcaret Unlimited experience and I was supposed to get a special welcome with a drink and that did not happen. I was supposed to get a robe and slippers and a bottle of tequila in the room and i dd not receive that either. I complained and they said they could not provide it until the next day, Next day came and nothing, finally on the 3rd day I got the robe and slippers but I never received the tequila. I paid for a service I did not get and feel ripped off for it. The management staff is terrible, they hear your complains and do absolutely nothing about it. There was only 2 places to eat for lunch, 2 buffets, 1 by the pool and the big buffet by the stage and the food isn't too different so the options are minimal. There is staff by every building lobby and they do not help much, all they are trying to do is up sell you to a club membership for more exclusive Xcaret properties. I ordered some juice with them in order to have a few mixed drinks in my room while we got ready for dinner, and the juice never arrived. The only positives were the wildlife and location of the property, and the wait/serving/bar staff, which were great.

Отдыхали с семьей, нам понравилось абсолютно все! Дружелюбный персонал, вкусная еда, расположение отеля, возможность безлимитного посещения парка Xcaret, саксофон на пляже. Особенно понравились животные на территории отеля. Мы бы хотели вернуться сюда ещё раз. Спасибо за великолепный отпуск!!!

The staff was very polite and helpful. Beautiful location and jungle vibe. Felt very comforting every day of our stay and every staff member was great! I would certainly go back to this hotel!

- Excellent service from staff, very friendly and comfortable -Pleasantly surprised with food and beverage service due to Covid. There were plenty of options available. - Bar service and drinks throughout the resort were consistently excellent. - The staff really go above and beyond. Always smiling, always friendly and talkative - Our room was very well located across from one of the pools. It was easy to get around on foot or by the shuttle that runs every 5-10 mins, which was especially convenient to get to and from the main lobby. - Wildlife! So many sightings in our short stay - monkeys, coatis, iguanas, agoutis and birds like the macaws in the lobby. - Resort grounds were very well maintained and beautiful. The Mayan lighthouse and ruins were really interesting to see. - Proximity to Xcaret Park was perfect, easily walkable from main lobby area. - QR codes for resort and restaurant information were very easy to access and understand. - The lagoon/beach area was lovely. A nice place to relax and soak up the sun. Bar service there was great! NOTES: Be sure to bring plenty of bug spray, the mosquitoes will eat you alive...but you are in a jungle so it's to be expected. I will definitely return to this resort! I enjoyed everything about it.

Carretera Federal 307, KM 282 Playa del Carmen QROO

Hotel highlights

  • Close to Xplor Theme Park
  • Free full breakfast
  • Free WiFi in public areas
  • Free uncovered self parking

Xplor Theme Park is within a mile (2 km) of Occidental at Xcaret Destination - All Inclusive, and other popular sites like Xcaret Eco Theme Park are within a couple of miles (3 km). This 765-room, 4-star property welcomes business and leisure travelers with 5 outdoor pools, a full-service spa, and 11 restaurants.


Dining

Free full breakfast is served each morning from 7:00 AM to 11:00 AM. Relish the international cuisine at Le buffet, one of 11 onsite restaurants. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café.


Rooms

The 765 air-conditioned accommodations feature balconies and afford space to spread out with a separate bedroom. 37-inch LED TVs come with cable channels. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Minibars, coffee makers, and free bottled water are also standard.


Property features

Guests of Occidental at Xcaret Destination - All Inclusive have access to a full-service spa, 5 outdoor pools, and a nightclub. There's free parking if you drive. The front desk has multilingual staff on hand 24/7 to help with concierge services, securing valuables, and dry cleaning/laundry. Other amenities at this all-inclusive property include a children's pool, a fitness center, and outdoor tennis courts.

Room options

Royal Suite (Level Unlimited Xcaret Xperience)

2 Double Beds | Sleeps 4

Deluxe Room (Concierge)

2 Double Beds | 1 King Bed | Sleeps 4

Junior Suite (Unlimited Xcaret Xperience)

2 Double Beds | Sleeps 4

Deluxe Room

1 King Bed | 2 Double Beds | Sleeps 4

Guest reviews for Occidental at Xcaret Destination - All Inclusive

Everyone (100) Couples (34) Family (46)
4
Family Friends

I loved their private beach, their own entrances to excaret and the staff. The nature around you is beautiful. You’ll see iguanas, spider monkeys, and other species everywhere. The rooms were very clean and nicely furnished. The only thing is that because of covid, there’s not much to see or do at night and the food at the buffet could be much better. Choose the restaurants instead. However, I would recommend this resort to anyone.

By on Jun 12, 2021

Review comment responded on Jun 12, 2021

Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We are sorry if we could not fulfill your expectations but we appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. I have noted all your comments and suggestions which we will constructively use to improve our services and facilities. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

4
Family Family with small children

This is the second time I’ve been here, just different after COVID-19. Bar and club not open and buffets and restaurants times changes and some closed during week. But the place and staff are amazing.

By on Jun 6, 2021

Review comment responded on Jun 7, 2021

Thank you for taking the time to write your opinion about our hotel. We are very happy to hear that you have enjoyed the service and attention we offer to our guests. It gives me a great pride to know that our staff are commended for their kindness and professionalism. I will share your comments with the team, I am sure that this will serve as an encouragement to our staff as we constantly strive to provide consistent quality of service to our guests. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

5
Partner Couples

We loved our stay there, the property is surrounded with nature and sea. There are big pools everywhere in the property which are never overcrowded and there are plenty of trees and animals all around. It's unique in the sense that the habitations are in tune with nature, burried in it rather than destroying it.

By on May 23, 2021

Review comment responded on May 27, 2021

Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Kind regards,

5
Family

Absolutely love this hotel. It’s our second stay here. Love looking out our balcony and seeing monkeys. The food could be better but wasn’t terrible. Love the convenience of walking to Xcaret Park.

By on May 4, 2021

Review comment responded on May 4, 2021

Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Kind regards,

2
Everyone

By on May 1, 2021

Review comment responded on May 13, 2021

Thank you for taking the time to write your opinion about our hotel. We are very happy to hear that you have enjoyed the service and attention we offer to our guests. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

4
Partner Couples

Occidental at Xcaret was definitely a beautiful resort. It was clean, the pools are huge and the staff was very friendly and welcoming. Poolside entertainment was fun, and Alfredo from the swimup bar was the best! The quality of the food was a little too basic for my taste, wasn't the best food I've ever had, but certainly not the worst. If you are a picky eater, or have really high standards with food, then you might be disappointed. Other than the food, I have no real complaints about this resort. It's beautiful, huge, plenty of different locations to hang out and relax. The ruins and animals on the property are a plus for me. The views are absolutely breath taking. For a week long trip of relaxation, this hotel definitely served its purpose.

By on Apr 22, 2021

Review comment responded on Apr 22, 2021

Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We are sorry if we could not fulfill your expectations but we appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. I have noted all your comments and suggestions which we will constructively use to improve our services and facilities. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

5
Partner Couples

We really enjoyed our stay at Occidental Xcaret. We were there for 4 nights and loved it. The only complain we have is that the food at the main buffet was not great.

By on Apr 21, 2021

Review comment responded on Apr 21, 2021

Thank you for taking the time to write your opinion about our hotel. We are very happy to hear that you have enjoyed the service and attention we offer to our guests. It gives me a great pride to know that our staff are commended for their kindness and professionalism. I will share your comments with the team, I am sure that this will serve as an encouragement to our staff as we constantly strive to provide consistent quality of service to our guests. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

4
Family

Do not wish to write a review statement...........

By on Mar 24, 2021

Review comment responded on Mar 25, 2021

Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We are sorry if we could not fulfill your expectations but we appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. I have noted all your comments and suggestions which we will constructively use to improve our services and facilities. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

5
Family

Un buen lugar para vacaciones con la familia recomendado

By on Mar 21, 2021

Review comment responded on Mar 22, 2021

Gracias por haberse tomado el tiempo en escribir su opinión sobre nuestro hotel. Nos alegra mucho escuchar que haya disfrutado del servicio y atenciones que ofrecemos a nuestros huéspedes. Fue un placer alojar sus vacaciones y esperamos que nos brinde la oportunidad de organizar sus vacaciones una vez más. Saludos.

5
Everyone

By on Mar 18, 2021

Review comment responded on Mar 29, 2021

Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me great pride to know that our staff is commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully, you will provide us an opportunity to host your holiday once again. Kind regards,

Occidental at Xcaret Destination - All Inclusive

Carretera Federal 307, KM 282, Playa del Carmen, QROO 77710
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