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Recent guest reviews

enjoyed my stay at this property, it was'nt very big but it was perfect. It was located on the beach and all the shops were walking distance. Everyone was very helpful. Rosa helped us with all our excursions. Would definitely stay there again

I enjoyed magical stay at the Mahekal Beach Resort & Spa. The palapa rooms provide a unique experience surrounded by a jungle oasis. All of the staff take the time to greet you in passing on the grounds which was a memorable touch as well. Missing the tacos from Las Olas! The highlight of my stay was definitely the spa, Marco and Lorna were so welcoming and attentive. I enjoyed an amazing massage and facial by Lorna. The coast line of that region has an issue with sargassum, but the beach in front of the resort was clear on some days which was nice.

Such a beautiful place. Amazing service and staff, they take pride in their resort and truly creating a magical experience for guests. We will be back hopefully sooner than later!

Mahekal is the perfect place to rejuvenate. The property is gorgeous. My husband and I enjoyed relaxing meals at their restaurant 'Fuego.' For me, the atmosphere (beach front), the exquiste food, and the staff made it the best resturauant I've ever dined at. A special thanks to the morning staff: Rene, Ignacio, Victor, Angel, Sergio, Vianney, and Fernando; and dinner staff: Rogelio, Zury, Marcos, Hullermo, Isamael, Moises, and Wilbert. Muchisimo Gracias, we will continue to come to Mahekal.

This was our first time traveling to Mexico (Playa del Carmen) so we were very happy to be in a unique beach front hotel rather than a high rise. Staff and service were excellent! The rooms were unique and comfortable. Grounds were lovely, staff constantly working to keep them clean and pleasant. Everything we needed was within a few blocks, such as money exchange and good places to eat with live music.

The staff and service is excellent. The property is beautiful and on a great part of the beach. The beach is public but there’s security everywhere making sure the public doesn’t come onto the property. The service on the beach is like no other. We had drinks and lunch brought to us everyday! Nothing negative to say, we loved it.

I loved the unique and quite atmosphere. The place feels like a true tropical get away. No TV I loved it! Front desk staff was friendly but you had to follow up on request. Las Olas restaurant staff was the best and their food was amazing!

Great staff was the best part. They are great! Only thing, it was a little difficult to determine the cost online (Orbitz side) for 2 teenagers and 2 adults but it was resolved when I got there. I had to get a bigger room because they had me down for 2 adults. I was moved to a bigger room with a king bed and a small tiny bed. Then I had to call for them to haul another twin bed to the room. So, I don't know if they have a room with say, two queen beds.

This resort is beautiful! We absolutely loved every second of staying here. Our room was wonderful, the staff was great, and we were in walking distance to a lot of food and shops. Staying at this resort was our favorite part of our trip.

I liked the location. I didn’t like the upcharges for all beverages with the half board plan $2.50 for a can of coke! The food menus options should also be better. The Taco’s made to order were good!

Compared to most hotels/resorts at Playa, this one is kinda unique and gives you this laidback "jungle" feeling. The resort is also pretty big compared, to some other hotels which I have seen. They take great care about the property and you'll definitely enjoy this as a guest. Stuff is friendly and breakfast is unbelievable good with lots of variety (and I'm a picky eater). The hotel seemed to be a bit empty and I have been told that that is pretty much any time like that. Don't get me wrong on this one, I actually enjoyed this, not a big fan of those over packed family resorts. There is a good amount of people there, just not packed. So now the cons: If I would really have to complain about something, I have three things... 1)I hated their light switches, which were a combination of fan control, light switch, dimmer etc .... not really convenient. 2) It took them three days to remove the seaweed, when a storm hit us. 3) The water pressure and the mixture of hot and cold water, goes up and down during the showering process.

Stayed 3-nights at the property. We booked a treehouse palapa with thatch roof. When we checked into our room which is at the very end of the property; the room has strong odor from damp thatch. It could have been ventilated before the guest arrival. We requested a room change and we were moved to a smaller room with no thatch roof. Hotel ground is beautiful and staffs are friendly. Main pool in front of the main restaurant is Beautiful. Breakfast buffet was average. Love the location being close to 5th Ave and other Restaurants on Calle 38

I liked that they had activities like pottery paintings but I did not like that they were only open on the hottest time of the day.

Friendly, responsive staff. Loved the pools! Serene, quiet and plenty of seating options. The downside is the beaches/ocean are filled with sargassum so the pools are the only water option.

38 St And The Beach Playa del Carmen QROO

Hotel highlights

  • Free WiFi in public areas
  • Onsite dining
  • Spa
  • 4 outdoor pools

Located in Downtown Playa del Carmen, Mahekal Beach Front Resort & Spa is adjacent to Mamitas Beach Club and within a 5-minute walk of other popular sights like Quinta Avenida. This 195-room, 4-star hotel welcomes business and leisure travelers with 4 outdoor pools, a full-service spa, and 3 restaurants.


Dining

There are ample dining options with 3 onsite restaurants, including Cocina, which specializes in Mexican cuisine, and Las Olas with pleasing ocean views. Savor a meal from the comfort of your room with room service, get a quick energy boost at the coffee shop/café, and chat with other guests at the free manager's reception. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 7:00 AM to 10:30 AM.


Rooms

All 195 individually decorated rooms provide balconies or patios, free local calls, and free bottled water. Other standard amenities include ceiling fans, hair dryers, and laptop-compatible safes. Change of towels is available on request.


Property features

Guests of Mahekal Beach Front Resort & Spa have access to a full-service spa, 4 outdoor pools, and a fitness center. Airport transportation is made easy with an airport shuttle (available 24 hours) for USD 134 per person roundtrip. The front desk has multilingual staff on hand 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this beach hotel include a spa tub, free WiFi in public areas, and a conference center.

Room options

Treehouse Palapa

2 Double Beds | 1 King Bed | Sleeps 3

Room, Garden View

1 King Bed | 2 Queen Beds | Sleeps 4

Room, Ocean View (Palapa)

1 King Bed | 2 Queen Beds | Sleeps 4

Room, Ocean View

1 King Bed | 2 Queen Beds | Sleeps 4

Guest reviews for Mahekal Beach Front Resort & Spa

Everyone (35) Couples (11) Family (4)
5
Family Friends

enjoyed my stay at this property, it was'nt very big but it was perfect. It was located on the beach and all the shops were walking distance. Everyone was very helpful. Rosa helped us with all our excursions. Would definitely stay there again

By on Aug 12, 2021

Review comment responded on Aug 15, 2021

Thanks for staying with us. We appreciate your feedback!

4
Everyone

I enjoyed magical stay at the Mahekal Beach Resort & Spa. The palapa rooms provide a unique experience surrounded by a jungle oasis. All of the staff take the time to greet you in passing on the grounds which was a memorable touch as well. Missing the tacos from Las Olas! The highlight of my stay was definitely the spa, Marco and Lorna were so welcoming and attentive. I enjoyed an amazing massage and facial by Lorna. The coast line of that region has an issue with sargassum, but the beach in front of the resort was clear on some days which was nice.

By on Jun 20, 2021

Review comment responded on Jun 20, 2021

Dear Guest, thank you for taking the time to write this review, and thank you for your feedback! We are very happy to read that you enjoyed your time, we appreciate your comments very much, hope to be your host once again in the future. Warmest regards!

5
Everyone

By on May 3, 2021

Review comment responded on May 14, 2021

Dear Guest, thank you for taking the time to write this review, and thank you for your feedback! We are very happy to read that you enjoyed your time, we appreciate your comments very much, hope to be your host once again in the future. Warmest regards!

5
Partner Couples

Such a beautiful place. Amazing service and staff, they take pride in their resort and truly creating a magical experience for guests. We will be back hopefully sooner than later!

By on Apr 20, 2021

Review comment responded on Apr 20, 2021

Dear Guest, thank you for taking the time to write this review, and thank you for your feedback! We are very happy to read that you enjoyed your time, we appreciate your comments very much, hope to be your host once again in the future. Warmest regards!

5
Everyone

By on Feb 2, 2021

Review comment responded on Feb 13, 2021

Dear guest, thank you for taking the time to write this review, and thank you for your feedback! We are very happy to read that you enjoyed your time, we appreciate your comments very much, hope to be your host once again in the future. Warmest regards

5
Everyone

By on Dec 9, 2020

Review comment responded on Dec 9, 2020

Dear guest, thank you for taking the time to write this review and thank you for your feedback! We are very happy to read that you enjoyed your time, we appreciate your comments very much, hope to be your host once again in the future. Warmest regards!

5
Family Partner Couples

Mahekal is the perfect place to rejuvenate. The property is gorgeous. My husband and I enjoyed relaxing meals at their restaurant 'Fuego.' For me, the atmosphere (beach front), the exquiste food, and the staff made it the best resturauant I've ever dined at. A special thanks to the morning staff: Rene, Ignacio, Victor, Angel, Sergio, Vianney, and Fernando; and dinner staff: Rogelio, Zury, Marcos, Hullermo, Isamael, Moises, and Wilbert. Muchisimo Gracias, we will continue to come to Mahekal.

By , from Washington State on Nov 22, 2020

Review comment responded on Nov 29, 2020

Dear Grace, thank you for taking the time to write this review and thank you for your feedback! We are very happy to read that you enjoyed your time, we appreciate your comments very much, hope to be your host once again in the future. Warmest regards!

5
Everyone

By on Feb 23, 2020

Review comment responded on Feb 23, 2020

Dear guest: Than you for taking the time to write this review, hope to be your host once again in the future. Warm regards!

5
Everyone

By on Feb 20, 2020

Review comment responded on Feb 20, 2020

Dear guest We appreciate your comment very much! Best regards

5
Partner Couples Friends

This was our first time traveling to Mexico (Playa del Carmen) so we were very happy to be in a unique beach front hotel rather than a high rise. Staff and service were excellent! The rooms were unique and comfortable. Grounds were lovely, staff constantly working to keep them clean and pleasant. Everything we needed was within a few blocks, such as money exchange and good places to eat with live music.

By , from Olympia on Feb 13, 2020

Review comment responded on Feb 14, 2020

Dejar Lucyandtom We thabk you very much for your comments, it is with a great pleasire to read them and for sure we will share them with tour star. Best regards!

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