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Recent guest reviews

Water did not work all day and all night- hotel offered no compensation. Pure trash.

The hotel decor was good, location was good but the staff was unfriendly, the breakfast service was not good and extremely expensive, for 2 omlettes and 2 coffee cups they charged $60. This hotel does not provide free coffee in the room, if you use it they charge $ 2.50 for a cup. Iveoll not stay there again.

Love the property and the staff was great. Location was also a plus.

Very nice hotel will be back soon, enjoyed every moment

We were a family of 6 we reserved a 2 bedroom condo. Very spacious 2 bedrooms and 2 bathrooms. A full kitchen with everything you need. Great location 2 blocks from the beach or 2 blocks to 5th Ave for shopping and restaurants. The hotel staff was amazing!!!! They were so helpful booking excursions and answering all our questions. We would definitely stay again!

Buen precio y atención. Lo único fue que filtré en Orbitz con desayuno incluido y me había parecido pero resulta que no.

Calle 44 con Avenida Primera- Zazil-Ha Playa del Carmen QROO

Hotel highlights

  • Walking distance to Quinta Avenida and Playa del Carmen Main Beach
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Zazil-ha, IT Boutique Hotel & Restaurant is adjacent to Quinta Avenida and within a 10-minute walk of other popular attractions like Playa del Carmen Main Beach. This 4-star hotel has 24 rooms and welcomes guests with 2 restaurants, an outdoor pool, and free in-room WiFi.


Dining

Enjoy dining at Guilty, one of 2 onsite restaurants. Order from room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/café. Cooked-to-order breakfast is offered for a fee each morning from 7:30 AM to 11:00 AM.


Rooms

IT Boutique Hotel & Restaurant's 24 rooms are air-conditioned and provide espresso makers, free local calls, and free bottled water. Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Beds sport premium bedding and bathrooms offer hair dryers. Safes and desks are also standard.


Property features

Guests of IT Boutique Hotel & Restaurant enjoy features like an outdoor pool, free WiFi in public areas, and a terrace. You can take advantage of free parking, along with an airport shuttle for a fee. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, dry cleaning/laundry, and luggage storage. Additional amenities include wedding services and a porter/bellhop.

Room options

Deluxe Plus

1 King Bed | Sleeps 2

Deluxe Room

1 King Bed | Sleeps 2

Suite

1 King Bed | Sleeps 2

Premium

1 King Bed | Sleeps 2

Guest reviews for IT Boutique Hotel & Restaurant

Everyone (5) Couples (2)
1
Everyone

Water did not work all day and all night- hotel offered no compensation. Pure trash.

By on Jun 1, 2021

Review comment responded on Jun 1, 2021

We are sorry to hear that we were unable to meet your expectations despite our attempt to resolve the water situation that got out of our hands and we try to resolve it as soon as possible. We understand your situation and regret your experience.

1
Partner Couples

The hotel decor was good, location was good but the staff was unfriendly, the breakfast service was not good and extremely expensive, for 2 omlettes and 2 coffee cups they charged $60. This hotel does not provide free coffee in the room, if you use it they charge $ 2.50 for a cup. Iveoll not stay there again.

By on Mar 25, 2021

Review comment responded on Mar 30, 2021

Thank you for your feedback. We will be addressing your concerns.

5
Everyone

Love the property and the staff was great. Location was also a plus.

By on Apr 28, 2019

5
Everyone

Very nice hotel will be back soon, enjoyed every moment

By on Jan 23, 2019

5
Everyone

We were a family of 6 we reserved a 2 bedroom condo. Very spacious 2 bedrooms and 2 bathrooms. A full kitchen with everything you need. Great location 2 blocks from the beach or 2 blocks to 5th Ave for shopping and restaurants. The hotel staff was amazing!!!! They were so helpful booking excursions and answering all our questions. We would definitely stay again!

By on Jan 9, 2019

Review comment responded on Jan 12, 2019

Thank you very much for your comments, it is nice to know that you enjoyed your stay, we hope to have you back soon with us.

5
Everyone

By on Oct 26, 2018

Review comment responded on Nov 22, 2018

thank you for your comments

4
Partner Couples

Buen precio y atención. Lo único fue que filtré en Orbitz con desayuno incluido y me había parecido pero resulta que no.

By on Jul 4, 2019

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